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If I have booked a flight with Singapore Airlines then join Kris Flyer, can I still get points?
Hi Brian,
Thanks for your question.
Yes, you can earn these points through a ‘Retrospective Miles Claim’. If you flew with Singapore Airlines within six months of you becoming a member, you’re able to fill out a retrospective claim form on the Singapore Airlines website to claim your missing Miles.
I hope this has answered your question.
Thanks,
Sally
I recently flew on a Thai Smile flight from Chiang Rai to Bangkok and return, can you check whether my KrisFlyer Frequent points have been updated.
Thanks,
Raymond
Hi Raymond,
Thank you for your comment.
However, you have come through to finder.com.au, not Singapore Airlines or the KrisFlyer Frequent Flyer customer service team.
As such, we’re unable to confirm those details or access your frequent flyer account.
You can view your KrisFlyer Miles through your online KrisFlyer account. You’ll just need your KrisFlyer Membership Number and PIN to sign in.
Alternatively you could contact the KrisFlyer customer service team over the phone and see if they can confirm whether your points have been updated.
I hope this has helped.
Thanks,
Sally
I have had had flights booked in July/August 15 through a travel agency from Brisbane Australia to Singapore. Singapore to Munich. Munich to Copenhagen and then the same flights to return to Australia.
My question is if I join KrisFlyer Frequent Flyer program can I claim the points for the flights before I fly?
Thanks
Phil
Hey Phil,
Thanks for your question.
If you have already booked your flights, once you have joined Krisflyer you will need to download a retroactive claim form on the Singapore Airlines website to claim your missing Miles. Unfortunately, Miles will only be credited into your KrisFlyer account within two weeks after your flight. So you won’t be able to access your points until after the flights. You will be able to view your points by logging into your Krisflyer account online.
In future, to receive your miles you’ll need to quote your KrisFlyer number at the time of reserving your flight, present your card upon check-in (or if checking in online login to singaporeair.com with your KrisFlyer member number and PIN).
I hope this has answered your question.
Thanks,
Sally
Can I redeem my points for multi itinerary flight?
I would like to book Syd to Rome, and return Zurich-Sydney?
Hi Maki,
Thank you for your question.
If your flights are with Singapore Airlines or a Singapore Airlines partner, you should be able to redeem points for your flights. You will just need to log the details into your KrisFlyer membership online portal, click on ‘my profile’ and then go through to ‘loyalty programmes’ to convert your miles into points.
I hope this has answered your question.
Thanks,
Sally
How many miles do you need to upgrade from economy to business class???
Hi Aidan,
Thank you for your question.
Just to confirm, you have come through to finder.com.au, not Singapore Airlines.
You can view the miles needed to upgrade your flight ticket on the Singapore Airlines website. I’ve emailed you the link so you can confirm how many points you’ll need for your specific flight.
I hope this was of assistance.
Thanks,
Sally