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How we picked theseFrequently asked questions about switching electricity or gas
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No. Your energy supply will not be interrupted at any point during the switch. Energy flows through the same poles and wires (or
gas pipes) regardless of which retailer you're with. The only thing that changes is who sends you the bill.Your old retailer continues to supply your energy right up until the moment your new plan kicks in. There is no gap, no downtime,
and nothing you need to do to keep the lights on or the gas flowing.
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Most switches are completed within 1–2 business days, though it can occasionally take up to 10 business days depending on your
current retailer and meter type. You won't notice any change to your supply during this time.If you have a smart meter, the switchover is typically even faster since no physical meter read is required.
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No. Your new retailer handles the transfer on your behalf. Once the switch is complete, your old provider will send you a final
bill based on your last meter read.If you have any outstanding balance with your current provider, you'll still need to settle that separately.
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If you're on an ongoing market contract with no fixed term, you can switch without penalty. However, if you're on a fixed-term
contract (such as a benefit period), check whether any early termination fees apply before switching.Your new retailer can usually help you work this out, or you can check the terms and conditions of your current energy plan. You
can also contact your current retailer directly to confirm whether any fees apply. -
In most cases, no. Your existing meter stays in place and your new retailer simply takes over the billing. The physical
infrastructure that delivers electricity or gas to your home doesn't change when you switch providers.If your property still has an older accumulation meter, your new retailer may suggest upgrading to a smart meter. This is not
required to switch, but a smart meter can give you access to more competitive plans and better visibility of your energy usage.
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In the unlikely event of a delay, your current retailer remains responsible for your supply. You won't be left without energy. If
you have any concerns, your new retailer's support team can check the status of your transfer at any time.If a switch is rejected for any reason — for example, due to a mismatched address or account detail — your new retailer will
notify you and help resolve the issue.
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Yes. As the account holder, you have the right to choose your electricity or gas retailer regardless of whether you own or rent.
You do not need permission from your landlord or property manager to switch providers.However, if your property is part of an embedded network (common in some apartment complexes), your choice of retailer may be
limited. Check with your body corporate or property manager if you're unsure.
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