Singapore Airlines KrisFlyer Frequent Flyer Program Guide

Information verified correct on May 27th, 2016

The Singapore Airlines KrisFlyer Program lets you earn frequent flyer points on your everyday spend and redeem for a variety of rewards including flight upgrades, flight rewards and travel deals. Compare Singapore Airlines KrisFlyer Program credit cards and start earning points today.

Singapore Airlines began services in 1972, flying regional routes from Singapore. After Singapore left the Federation of Malaysia in 1966 the airline rapidly grew and added many international routes, becoming a household name for those flying. Singapore Airlines has established many of the features of air travel we now take for granted.

  • They were the first to introduce a choice of meals and free drinks and headsets in Economy Class.
  • They introduced the first in-flight satellite phone in 1991.
  • They were the first to offer audio and video services on demand in all classes.

In 1999, as a way for loyal Singapore Airlines flyers to receive rewards for continued service the KrisFlyer program was started .


What is the KrisFlyer program and how does work?

KrisFlyer is Singapore Airline’s frequent flyer program. It works much the same way as any other frequent flyer program. This means you earn KrisFlyer miles for flying, using a linked credit card or by paying for services from KrisFlyer partners. Partners are diverse and could mean you earn miles for hotel stays at a wide range of hotel chains, car rental companies, telecommunications, cruise holidays and other partners are available.

Once you earn enough miles you’ll be able to spend these for rewards including free flights and upgraded fares.

It should be noted that KrisFlyer has no frequent flyer store where you can redeem miles for items and gift cards. If you’d like to redeem your points for these kinds of rewards there are programs which allow you to do this, although be warned that exchanging rewards points for these items doesn’t always constitute the best value.

Membership tiers

Like most frequent flyer programs, KrisFlyer has a set of membership status tiers you can climb the more you fly.

To climb from one tier to the next you need to have enough Elite miles, which are separate from your regular account, and once you reach the next level you need to have enough Elite miles to keep you there each year.

Elite miles are earned for flying, and you’ll earn more depending on the distance travelled and fare type.

There’s the KrisFlyer Silver and Gold tiers, as well as the PPS Club and Solitaire PPS club for those who travel frequently on business or first class.

What are the benefits of a higher status level?

Just like on the ground, a higher status nets you some impressive benefits when you fly. Below are what you can expect.

  • Earn bonus KrisFlyer miles for each status level you are.
  • Star Alliance silver or gold status, depending on what status level you are, which gives you benefits across the partner airlines.
  • Priority reservation waitlist, which means you'll be given priority if you're waitlisted for a flight on a Singapore Airlines, SilkAir or Star Alliance partner.
  • Priority airport standby, where you're given priority if you need to take a flight on short notice for Singapore Airlines, SilkAir, Star Alliance partner or Virgin Atlantic.
  • Waived or reduced KrisFlyer service fees
  • Increased check-in baggage allowance
  • Priority boarding
  • Lounge access

How do I earn KrisFlyer frequent flyer miles?

KrisFlyer miles are earned in a number of ways including flying with Singapore Airlines and partnered airlines, credit cards and hotel partners:

Flying on an eligible Singapore Airlines or SilkAir flight.

Most Singapore Airlines and SilkAir flights are eligible to earn miles except for Economy Class flights with a G booking class. The amount of points you earn will depend on your booking class and the distance travelled.

To receive your miles you’ll need to quote your KrisFlyer number at the time of reserving your flight, present your card upon check-in (or if checking in online login to singaporeair.com with your KrisFlyer member number and PIN).

Flying on an eligible flight on a partner carrier.

  • Star Alliance

    The strength of a frequent flyer program lies in the partners you’re able to earn points with when flying. Singapore Airlines is part of the Star Alliance, which includes partner airlines such as Lufthansa, US Airways, Air Canada, Thai Airways and Air New Zealand to name a few.

Star alliance airlines

  • Other partners

    Singapore Airlines have also made deals with airlines outside of the Star Alliance. These include Air India, Virgin America, Virgin Atlantic and of note to us, Virgin Australia.

Star alliance airlines

Credit cards

If you're not actually a flyer who travels frequently, one of the easiest ways to earn points is through a KrisFlyer-linked credit card. These cards will allow you to earn miles per dollar spent. Some credit cards have their own rewards program in place which earns points. Many of these cards will allow you to swap your rewards points for KrisFlyer miles. Check out our guide for more information on what cards allow you to do this.

Compare Singapore Airlines KrisFlyer Program Credit Cards

Rates last updated May 27th, 2016
Purchase rate (p.a.) Balance transfer rate (p.a.) Annual fee
Citi Rewards Credit Card - Platinum Card
Enjoy a reduced annual fee on the first year, 0% p.a. for 24 months balance transfer offer, Citi Reward Points on eligible spend, plus a complimentary travel insurance.
20.99% p.a. 0% p.a. for 24 months with 1.5% balance transfer fee $199 p.a. annual fee for the first year ($249 p.a. thereafter) Go to site More info
ANZ Rewards Platinum
Pay no annual fee for the first year, receive 50,000 bonus Reward Points when you spend $2,500 on purchases within the first 3 months, and earn up 2 Reward Points for every dollar spent on purchases.
18.79% p.a. $0 p.a. annual fee for the first year ($95 p.a. thereafter) Go to site More info
ANZ Rewards Platinum - Rewards Offer
Get 50,000 bonus Rewards Points after your first eligible purchase. A rewards credit card with long term balance transfer offer. Earn Rewards Points for every $1 spent on purchases.
18.79% p.a. $0 p.a. annual fee for the first year ($149 p.a. thereafter) Go to site More info
St.George Amplify Signature
Get a low 0% p.a. for 20 months on balance transfers and 0.99% p.a. on purchases for 4 months.
0.99% p.a. for 4 months (reverts to 19.49% p.a.) 0% p.a. for 20 months $279 p.a. Go to site More info
Citi Rewards Credit Card - Signature
Receive 75,000 bonus Reward Points on eligible spend. A range of complimentary insurances.
20.99% p.a. 0% p.a. for 6 months $199 p.a. annual fee for the first year ($395 p.a. thereafter) Go to site More info
ANZ Frequent Flyer Black
Earn up to 75,000 bonus Qantas Points when you spend $2,500 within the first three months and 1.5 points per $1 spent. Get complimentary airport lounge access, 24/7 concierge with $0 annual fee in the first year.
19.99% p.a. $0 p.a. annual fee for the first year ($425 p.a. thereafter) Go to site More info
ANZ Frequent Flyer Platinum
Get 50,000 bonus Qantas Points when you spend $2,500 within the first three months and $0 p.a. annual fee for the first year. Earn up to 1.5 Qantas Points per $1 spent on purchases.
19.99% p.a. $0 p.a. annual fee for the first year ($295 p.a. thereafter) Go to site More info
ANZ Frequent Flyer
Receive 25,000 bonus Qantas Points when you spend $2,500 within the first three months with $0 p.a. annual fee for the first year and earn 1 Qantas Point per dollar spent.
19.99% p.a. $0 p.a. annual fee for the first year ($95 p.a. thereafter) Go to site More info
American Express Platinum Card
KrisFlyer miles after your first purchase on either for your new credit cards. Earn double points when you spend at singaporeair.com.au
$1,200 p.a. Go to site More info
American Express Platinum Edge Credit Card
Earn up to 3 points per dollar spent and convert your points to the KrisFlyer program for redemption. Also enjoy a complimentary Virgin Australia domestic flight each year. Conditions apply.
20.74% p.a. 0% p.a. for 12 months with 1% balance transfer fee $0 p.a. annual fee for the first year ($195 p.a. thereafter) Go to site More info
St.George Vertigo Platinum
A platinum card with a balance transfer offer of 0% p.a. for 20 months and an introductory purchase offer of 0.99% p.a. for 4 months with a low annual fee.
0.99% p.a. for 4 months (reverts to 12.74% p.a.) 0% p.a. for 20 months $99 p.a. Go to site More info
ANZ Platinum Credit Card
A low interest rate offer on balance transfers with a $0 annual fee for the first year.
19.74% p.a. 0% p.a. for 18 months with 3% balance transfer fee $0 p.a. annual fee for the first year ($87 p.a. thereafter) Go to site More info
Citi Prestige Card
Receive 70,000 bonus points on your first spend and a low interest rate on balance transfers.
20.99% p.a. 0% p.a. for 6 months $700 p.a. Go to site More info

Hotel partners

KrisFlyer miles can be earned when staying at a range of hotel chains. Some of these include:

  • Accor hotels - Convert 4,000 Le club Accorhotels points to 2,000 KrisFlyer miles.
  • Hilton worldwide - 1 KrisFlyer is earned per US dollar spent.
  • InterContinental Hotels Group - 500 KrisFlyer miles for every qualifying stay.

There are also partnerships in place with Hyatt Hotels and Resorts, Jumeirah Hotels and Resorts, Marriott International, Shangri-La Hotels and Resorts and Starwood Hotels and Resorts to name but a few.

KrisFlyer Spree

Earn KrisFlyer points through the KrisFlyer exclusive online shopping portal, with over 2,000 leading global and local online shops to choose from. The online catalogue will typically express KF miles earned per $10 USD spent in the store. Miles earned through KrisFlyer Spree will be credited directly to your KrisFlyer account.

Other partners

KrisFlyer has partnerships with car rental companies including Avis, Europcar, HERTZ and Sixt. These will see you earn points when renting cars with qualifying rates and at participating locations.

There are also a number of telecommunications and cruise holiday deals, although most of these are offered on services in Singapore or Hong Kong.

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What rewards can I redeem with KrisFlyer frequent flyer points?

The points redemption offers available to KrisFlyer members are slightly more restrictive than the programs offered by the Qantas or Virgin programs, although you do receive a 15% discount on the miles required for a reward if you redeem them online.

Free flights

Points can be redeemed for a free awards flight with Singapore Airlines, SilkAir and the 31 partner airlines listed above.

As is the case with many frequent flyer programs, you'll need to pay taxes, fuel surcharges and fees in addition to the miles required for the flight.

Upgraded fares

If flying in style is more your thing then you can use your miles to upgrade your fare from Economy to Business Class on a Singapore Airlines or SilkAir flight. Most partner airlines in the Star Alliance will also allow you to do this.

Use cash and miles to earn rewards

If you're short of the points you need for a reward you can use cash to pay for the difference. You need to have at least 50% of the points needed to be able to use this feature, and each 1,000 KrisFlyer miles will cost you $40 USD.

Nominate family members for rewards redemption

Being a KrisFlyer member entitles you to nominate up to five family members who can redeem your points to get free flights. They don't need to be KrisFlyer members.

There are some restrictions for those under 17 years of age. If you plan to redeem your points online for a child under 12 years of age you or a nominated family member over 18 must be travelling with them on the same flight.

A KrisFlyer member under 17 also can't redeem their miles online for the travel of their family nominees if they themselves are not travelling.

Learn about earning more Singapore Airlines Krisflyer Points

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How does the program compare to others?

The KrisFlyer program offers basically all of the features other frequent flyer programs do, with the exception of a store where you can redeem points for items - although many frequent flyers agree this isn't a wise use of miles anyway. Nevertheless, there are a number of ways you can compare the KrisFlyer program to offerings from other airlines.

Points expiry

Each KrisFlyer mile has a life of three years, unless they're earned in a contest (then they'll only last one year). You can extend the life of these miles by six months for a fee, or for one year if you are a KrisFlyer Elite Silver member or higher.

Under the Qantas Frequent Flyer program your points don't expire as long as your account is active every 18 months, which means you earn at least one point or spend at least one point within this time frame.

The Virgin Velocity program has a similar expiry policy but lengthens the time your account can be inactive for 36 months.

As you can see, if you plan to hold onto your points for a long time, the KrisFlyer program may not be the one for you.

Status comparison

To earn silver membership in the KrisFlyer program you'll need to earn 25,000 KrisFlyer Elite miles in 12 months on any class of Singapore Airlines, SilkAir, Virgin Atlantic or Star Alliance airline.

In the Qantas program you'll need to earn 300 Status Credits and fly a minimum of four eligible flights to reach Silver status, and you'll need to earn 250 Status Credits every 12 months to remain there.

In the Velocity program you'll need 250 Status Credits and will need to have flown two eligible sectors to qualify for Silver membership. For every 12 month period after that you'll need to earn 200 credit each year and fly two eligible sectors.

Let's compare the amount of Status Credits earned on a one-way, full-fare economy class flight from Sydney to Los Angeles.

Status Credits earned

Status credits needed for silver membership

Other requirements

Annual requirements to maintain silver level

Virgin Velocity

100

250

Two eligible sectors

Earn 200 Status Credits and fly two eligible sectors

Qantas Frequent Flyer

90

300

Four eligible Qantas, QantasLink or Jetstar flights

Earn 250 credits per 12 month period and four eligible flights

Singapore Airlines KrisFlyer

8763

25,000

None

Earn 25,000 Elite miles

Status Benefits

Now let's compare some of the benefits of silver membership across the three programs.

Singapore KrisFlyer

Qantas Frequent Flyer

Virgin Velocity

Points bonus?

25% bonus on eligible flights

50% bonus

Up to 50% bonus (25% bonus for Etihad flights)

Priority reservation waitlist?

Yes

Yes

Yes

Alliance membership?

Yes, silver Star Alliance membership

Yes, oneworld Ruby status

No

Priority phone service?

No

Yes

Yes

Preferential seating?

No

Yes, you can select and store seating preferences, and select your seat at the time of booking or check-in for free.

Ability to set a preference, and ability to select a seat from the reserved zone of your cabin. Preferential access to Qantas Award seats.

Extra baggage allowance?

No

Varied allowances for short haul flights, one extra piece when flying to USA on Virgin Australia, and 10kg extra for other international long haul flights with Virgin Australia (Excludes Singapore Airlines codeshare)

9kg of extra baggage for domestic flights, an extra piece for international flights.

Faster check in?

No

International priority check in

International priority check in

Lounge access?

No

Yes, one free pass to the Qantas Club

Yes, two free passes to the Virgin Australia Lounges

As you can see, the KrisFlyer Silver Membership misses out on a lot of the benefits which come with the other programs. It should be noted that the KrisFlyer Gold membership introduces many of the features missing from the Silver, such as priority check in, lounge access and more, but when compared to the additional features offered by Qantas and especially Virgin gold status levels, this again comes up short.

Awards flights and upgraded fares- The KrisFlyer program allows you to redeem points for both free awards flights and also to upgrade your fares. Comparing the amounts of points needed for flights is beyond the scope of this article, and will depend on the distance of the trip and other factors.

Comparing member satisfaction - A quick perusal of the leading frequent flyer discussion boards online will show plenty of anecdotal evidence supporting the friendly and reliable KrisFlyer service staff. Singapore Airlines itself is a highly-rated carrier, so it's not hard to see why their frequent flyer program is similarly lauded.

This anecdotal evidence also shows that KrisFlyer is easier to climb status levels, nets you better value when redeeming points, has better flight availability and similar fuel surcharges to the Qantas program.

Pros & Cons of the KrisFlyer Frequent Flyer Program

Pros

  • Easier to climb status levels than Qantas program
  • Reported higher customer satisfaction
  • Reported Better flight availability

Cons

  • KrisFlyer Silver and Gold don't offer the same perks as similar programs
  • Each point expires after three years
  • Variety of Australian credit cards which direct-earn KrisFlyer miles is very limited
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Frequently asked questions about the Singapore Airlines KrisFlyer program

Will I earn KrisFlyer miles for award tickets?

No, flights paid for using KrisFlyer miles will not earn miles.

Do children's tickets earn as many miles as an adult ticket?

Yes.

Do all flights earn miles?

This depends on what fare you're travelling on. Singapore Airlines and SilkAir fares designated with a 'G' class are ineligible.

Do I have to pay to become a KrisFlyer member?

No, it's free.

Do I have to live in Asia to become a KrisFlyer member?

No. Membership to the Singapore Airlines KrisFlyer program is open to residents of all countries. 

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348 Responses to Singapore Airlines KrisFlyer Frequent Flyer Program Guide

  1. Default Gravatar
    Rob | May 24, 2016

    Where do I find out how many KrisFlyer miles i get for which flights and how may miles it takes to get free flights? Also, where are the tables that show how many miles it takes to upgrade from economy to premium economy and what about part payment – miles and cash?

  2. Default Gravatar
    Sue | May 18, 2016

    We are flying to Vietnam on a Singapore Air SQ flight to join a major tour group, flying as part of their “fly Free” programme. Is it possible to use our frequent flyer points from KrisFlyer to upgrade to a premium economy seat?

    • Staff
      May | May 19, 2016

      Hi Sue,

      Thanks for your inquiry.

      Yes, you can use your miles to upgrade your fare on a Singapore Airlines or SilkAir flight. Most partner airlines in the Star Alliance will also allow you to do this.

      Cheers,
      May

    • Staff
      Sally | May 19, 2016

      Hi Sue,

      Thanks for your question.

      Yes, you can use your KrisFlyer Miles to upgrade from Economy to Premium Economy on SQ flights as of 24 May. You can see how many miles you’ll need to for cabin upgrades here.

      I hope this has helped.

      Cheers,

      Sally

  3. Default Gravatar
    Gurparkash | May 10, 2016

    If I become a member of the Kris flyer program and I book air tickets for my family, will I be awarded points?

    • Staff
      Sally | May 11, 2016

      Hi Gurparkash,

      Thanks for your question.

      So long as you quote your frequent flyer number at the time of booking, you should be able to earn points for the flights with Singapore Airlines and its partners.

      I hope this has helped.

      Cheers,

      Sally

  4. Default Gravatar
    | April 18, 2016

    I am a ff member, but I have lost my card.
    I have a business class flight booked or 3/7/16 would you provide me with new card/number
    Thanks

    • Staff
      Sally | April 19, 2016

      Hi Alan,

      Thanks for your question.

      Just to confirm, though, you have come through to finder.com.au. As such, we’re unable to confirm your KrisFlyer number or send you a new card.

      Instead, you’ll need to contact the KrisFlyer customer service team directly on 02 8228 1188.

      I hope this has helped.

      Cheers,

      Sally

  5. Default Gravatar
    alan | April 17, 2016

    Lost ff card, can you provide my number please?

    • Staff
      Sally | April 18, 2016

      Hi Alan,

      Thanks for your question.

      Just to confirm, though, you have come through to finder.com.au rather than Singapore Airlines’ Krisflyer.

      As such, we’re unable to confirm your KrisFlyer frequent flyer number.

      Instead, you’ll need to contact the KrisFlyer customer service team directly to confirm your number.

      I’m sorry we couldn’t be of more assistance.

      Cheers,

      Sally

  6. Default Gravatar
    Richard | April 4, 2016

    Do Singapore Airlines have a Family program as some other airlines where earned points can be consolidated to one family member?
    The reverse to this is can one family member redeem points for another family members ticket booking.
    thank you.

    • Staff
      Sally | April 5, 2016

      Hello Richard,

      Thanks for your comment.

      KrisFlyer doesn’t offer a family pooling option, but you can nominate up to five family members or friends whom you’d like to transfer your points to. To do this, simply login to make your nominations online, or download and complete a Redemption Nomination form.

      I hope this has helped.

      Cheers,

      Sally

  7. Default Gravatar
    Dianne | April 1, 2016

    Last April my husband and I flew Singapore Airlines from Brisbane to Barcelona and returned London to Brisbane. The travel agent I used ( who has since been dismissed) did not link our Velocity cards as requested. I have only just discovered this. As more than 6 months has elapsed, is there some way that that the flight miles can be redeemed to our Velocity cards?
    Do hope you can help!

    • Staff
      Sally | April 4, 2016

      Hi Dianne,

      Thanks for your question.

      You can generally only redeem missing points within 6 months of travelling. As this time has passed, you may need to contact Velocity directly to see if you can contest the time limit as your travel agent made the error.

      You can contact their customer service team on 13 18 75.

      I hope this has helped.

      Cheers,

      Sally

  8. Default Gravatar
    selves | March 24, 2016

    I have booked a flight from Paris CDG to Changi Singapore. It’s an Economy seat. I wish to upgrade it to Economy Premiere seat using my KrisFlyer point. How can I go about doing it?
    Thank you

    • Staff
      Sally | March 29, 2016

      Hi Selves,

      Thanks for your question.

      To redeem upgrades on flights, you’ll need to log into your KrisFlyer account, select the eligible commercial bookings you have already made from ‘My Bookings’ and choose to upgrade with miles.

      I hope this has helped.

      Cheers,

      Sally

  9. Default Gravatar
    James | March 24, 2016

    We have flown business class last year and doing the same this August from Sydney to London and Milan to Sydney. How many point do we need for a free flight or upgrade etc. Regards James

    • Staff
      Sally | March 24, 2016

      Hi James,

      Thanks for your question.

      I’ve emailed you a link to the Singapore Airlines KrisFlyer upgrade chart so you can calculate how many points you’ll need, as the number of points will vary depending on what type of upgrade you do (e.g. saver, standard or full).

      I hope this helps.

      Cheers,

      Sally

  10. Default Gravatar
    Gill | March 16, 2016

    I am a Kris flyer member and do not travel that frequently, I will be travelling to Singapore on a trip soon to board a Cruise for two weeks and will be flying back from Tokyo via Singapore, would I be able to pay for my partner and I to access the silver Kris Flyer lounge at the airports .
    Thanks

    • Staff
      Sally | March 17, 2016

      Hi Gill,

      Thanks for your question.

      Unfortunately, you can’t purchase passes to enter the KrisSilver lounge.

      You can enjoy access to the Singapore lounges if you are a Suites, First or Business Class passenger, or PPS Club members departing on Singapore Airlines operated flights. For travellers on codeshare flights, lounge entitlements depend on the rules of the airline operating your flight. Meanwhile, you can access the worldwide SilverKris lounges if you’re a Suites, First or Business Class passenger, or PPS Club and KrisFlyer Elite Gold member departing on Singapore Airlines operated flights.

      I hope this has helped.

      Cheers,

      Sally

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