Southern Phone NBN plans

Southern Phone delivers quality Internet services to rural and metro areas alike.

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Southern Phone was purchased by the energy company AGL at the end of 2019, but it's continuing to do what it does best — selling NBN and mobile plans to customers, especially those in rural and regional areas.

Top features:
  • Optional modem on NBN plans
  • NBN home phone bundles
  • Most speed tiers represented

Compare Southern Phone NBN plans here

Southern Phone's NBN plans run month to month, and let you bring your own modem or purchase a recommended one as part of your plan. See what's on offer in the table below.

What are Southern Phone's NBN plans like?

Southern Phone has NBN plans that cover three speed tiers, with no lock-in contract. Here are their plans:

  • NBN25 Standard. Unlimited data for $65 per month. Typical evening speed of 19.00Mbps.
  • NBN50 Turbo. Unlimited data for $75 per month. Typical evening speed of 38.00Mbps.
  • NBN100 Max. Unlimited data for $79 per month. Typical evening speed of 76.00Mbps.

A modem isn't automatically included, although you can add one on for $99. Southern Phone also provides fixed wireless and satellite NBN plans.

Southern Phone NBN bundles

These bundles are for customers who want a home phone line as part of their NBN plan. They are only available as 24-month contracts, and have an early termination fee of $10 per month remaining on the contract.

  • NBN12 Basic bundle. 100GB for $60 per month, plus unlimited local and national calls. Price includes a $5 per month discount for the first 24 months. Typical evening speed of 10.00Mbps.
  • NBN12 Basic Unlimited bundle. Unlimited data for $70 per month, plus unlimited local and national calls. Price includes a $5 per month discount for the first 24 months. Typical evening speed of 10.00Mbps.
  • NBN25 Standard bundle. Unlimited data for $75 per month, plus unlimited local, national and mobile calls. Price includes a $20 per month discount for the first 24 months. Typical evening speed of 19.00Mbps.
  • NBN50 Turbo bundle. Unlimited data for $85 per month, plus unlimited local, national and mobile calls. Price includes a $20 per month discount for the first 24 months. Typical evening speed of 38.00Mbps.

If you're after a home phone and NBN bundle, a modem will be included for free as part of the contract.

Southern Phone NBN review

Southern Phone may have a strong focus on providing services to regional and rural areas, but it services customers living in metro areas too. Whether or not it ends up being a solid choice for your NBN connection depends on what you're looking for, but its plans do come in at about $5 cheaper than the average for their speed tier.

Here's the main feature available when you sign up to a Southern Phone NBN plan:

home bundle icon

Home phone bundles

We summarised Southern Phone's NBN plans according to the following features:

Feature
Does Southern Phone offer it?
Unlimited data plansyes, this feature is available
Cheaper data-capped plansno, this feature is not available
Home phone line/call packsyes, this feature is available
Entertainment add-onsno, this feature is not available
Compulsory modem purchaseno, this feature is not available
NBN speeds availableNBN12 (with home phone), NBN25, NBN50, NBN100
Contract choicesMonth to month, 24 months (with home phone)


The main issue when it comes to Southern Phone is its lower-than-average typical evening speeds — you're likely to see your connection slow way down during busy periods, compared to what you might get from other providers.

How does Southern Phone NBN compare?

To give a clearer picture of how good Southern Phone's plans are compared to others, we've put its NBN50 plan side by side with similar plans from major providers Telstra and Optus.

ProviderTypical evening speedPriceExtra features
Southern Phone38.0Mbps$75 per monthNone
Telstra44.0Mbps$90 per month + $99 connection fee (if you don't sign up online)4G mobile backup, Telstra Plus, Telstra Air WiFi, home phone line with free Australian calls
Optus44.0Mbps$75 per month + $99 connection fee4G mobile backup, Optus Sport, home phone with PAYG calls, Fetch bundles

Southern Phone's plan is cheaper than Telstra's, but that's about the only positive to be drawn from this comparison. The typical evening speed is far below that promised by both Telstra and Optus, and you don't get any of the useful extras delivered by the others for their price.

The only other thing worth noting in Southern Phone's favour is that its modem is optional, meaning you don't have to buy it if you don't need it. Beyond that, there's very little to recommend Southern Phone over Optus or Telstra.

What support channels does Southern Phone have?

While Southern Phone doesn't have any strong reputation for customer service, either good or bad, it does have a number of support avenues available for customers, including:

account management icon

Account management

You can manage your account through Southern Phone's website, by logging in with your account number and password. You'll need to register for online account access first, which is a straightforward process.
customer service icon

Customer service

Southern Phone has a local call centre that operates from 8am - 8pm, 7 days a week. You can also get in touch via live chat on the website.
technical support icon

Technical support

The technical support line is the same as customer service, 8am - 8pm, 7 days per week. You can also lodge an issue and request a call back by using the form on their contact page.

Southern Phone has plenty of channels for you to get in touch with it, though you may experience longer wait times than normal thanks to the impact of COVID-19. The live chat is a nice option, but only operates during the same hours as the regular phone support.

Does Southern Phone receive a lot of complaints?

Southern Phone only received 1% of customer complaints lodged between 2018-2019, according to a report from the Telecommunications Industry Ombudsman. This is a drop of 8% from the previous year.

You can see the change in the number of complaints lodged against Southern Phone over the past few years in the graph below.

Southern Phone graph

Keep in mind that everyone's experience and circumstances differ when it comes to their NBN provider. The number of complaints made towards a company doesn't necessarily indicate poor service. It's also expected that larger companies will receive more complaints than smaller ones.

If you find you're unhappy with your service from Southern Phone, you can use any of the support channels mentioned above to remedy your problems.

Image from TIO Annual Report 2018-2019, p. 50.

What does Southern Phone NBN set-up include?

When you purchase a Southern Phone NBN plan, you can either bring your own modem, or get a recommended one for $99 with your plan. To set up the modem, you should only need to follow the instructions that come with it to get online.

If you haven't been connected to the NBN before, a technician may need to visit your house to finalise the connection. This won't cost you anything, and you won't need to do anything extra at your end.

FAQs about Southern Phone NBN

Who owns Southern Phone?

Southern Phone operated independently until December 2019, when it was purchased by the AGL Energy Limited Group.

What is Southern Phone NBN coverage like?

Southern Phone, like any NBN provider, can offer a connection to anyone within the NBN's footprint. It can sell fixed-line plans to anyone within range of the NBN's fibre-optic cables, or fixed wireless and satellite connections to most customers outside of that.

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2 Responses

    Default Gravatar
    GarySeptember 29, 2017

    Is there a government plan for pensioner who live in the country with nbn.

      Default Gravatar
      ArnoldOctober 2, 2017

      Hi Gary,

      Thanks for your inquiry

      There is no specific plan for seniors but the government mandated all providers to give discounts to seniors and pensioners. Please speak with the provider of your choice and demand a discount from them.

      Hope this information helps

      Cheers,
      Arnold

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