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Pros
It comes with a 21-day waiting period for illnesses which is shorter than most (30 days).
Claim up to $20,000 annually for your dog or cat – that's higher than the average on Finder ($15,000).
It's one of the few insurers that also covers horses and ponies.
Cons
The Essential plan doesn't cover your pet for life.
Its multi-pet discount is only good if you have more than one pet.
🏥 What does Petplan pet insurance cover?
Petplan offers four levels of cover to suit a range of budgets: Essential, Classic 1, Classic 2 and Ultimate. Here's an overview of what they cover:
All Petplan pet insurance policies cover injuries. They can pay for vet bills such as:
Motor vehicle incidents
Burns or electrocutions
Bone fractures
Snake bite toxicity
Illnesses
All Petplan policies can cover illnesses including:
Cancer treatment
Skin conditions
Ear and eye conditions
Ingestion of a forgein object
Gastrointestinal problems
Hereditary ailments (not pre-existing conditions)
Petplan pet insurance FAQs
Download a claim form from the Petplan website
Complete the form and then submit it to Petplan. Make sure to fill out all the relevant details on your form, and in some cases your vet will need to fill out certain details.
You'll need to submit your claim form along with copies of itemised receipts and invoices. Claims can be submitted by post or by email.
Yes, Petplan covers the costs of hereditary and congenital disorders so long as your pet showed no clinical signs of the condition prior to your cover commencing or within the 21 day waiting period.
Yes, Petplan covers covers treatment of paralysis tick. It's also one of the few insurers to have no limit on how much you can claim per year.
👥 Petplan pet insurance reviews
We looked at Petplan customer reviews on Finder. Here's a summary of how it performed.
Customers are relatively happy with their Petplan pet insurance policies. Most customers gave 4 star reviews.
We update our data regularly, but information can change between updates. Confirm details with the provider you're interested in before making a decision.
Alexandra Koster is Finder's publisher for car, home and pet insurance. She has a Tier 1 certification in General Insurance, as well as a Bachelor of Arts in Film and Cultural Studies from the University of Sydney. Her hobbies include reading Product Disclosure Statements and deciphering complicated insurance lingo to help people save on their insurance so that they can spend their money on better things – like dogs.
Travel insurance is an essential expense for anyone planning a trip overseas, though sometimes it can be difficult to find cover if you are over 80 years of age.
How long it should take to respond to a fully completed Claim Form?
Is there someone we can talk with regarding our claim that was made about one month ago?
Please call me
Thanks for getting in touch. You will need to contact Petplan directly about any claims matters, which you can do by calling 1300 738 225 or emailing claims@petplan.com.au.
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How long it should take to respond to a fully completed Claim Form?
Is there someone we can talk with regarding our claim that was made about one month ago?
Please call me
Hi Iain,
Thanks for getting in touch. You will need to contact Petplan directly about any claims matters, which you can do by calling 1300 738 225 or emailing claims@petplan.com.au.
All the best,
Richard