Highly commended: Best NBN Provider for Everyday Use
Kogan usually hovers around the lower end of the pricing spectrum and has one of the cheapest modems from all the providers in Finder's database. Plus, you get the maximum typical evening speeds available on this speed tier. The reliability of its speeds also can't be verified as it's not part of the ACCC's broadband performance report.
Kogan provides decent speeds for average prices but lacks much to differentiate it from other providers. They may be more attractive if you're interested in earning Qantas Frequent Flyer points by paying your bill.
The lack of online account management can be a huge pain since you'll have to ring the customer service line to check your account details or if you can't find the answer to your question on their help centre page.
However, recent online reviews have good things to say about its customer service, so it might just work if you don't mind getting on the phone.
Kogan is right for you if:
You want a budget-friendly modem alongside your NBN plan.
You'd like to take advantage of the Kogan Internet Price Pledge. If you find a better price on an NBN plan from one of the approved major retailers – Telstra, TPG, Optus, Dodo, iiNet, iPrimus, Internode – you'll get a Kogan.com voucher worth double the difference between Kogan's price and the competitor's.
You're a Qantas Frequent Flyer member. You get 1 Qantas point for every $2 spent on any Kogan internet plan.
While Kogan has a lot going for it, consider
The lack of online account management. It can be an inconvenience since you'll have to ring the customer service line for everything.
Minimum 90 day plan for home wireless internet. If you want to sign up for Kogan's home wireless internet plan, you have to sign up and pay for 90 days at a time up front instead of monthly.
With average prices, Kogan comes out as a perfectly good choice for those only looking for a simple budget-friendly deal with a few extra Qantas Frequent Flyer points thrown in the mix.
A big selling point is its $69 modem if you're in the market for a hardware upgrade, which is one of the cheapest upfront costs for a modem in Finder's database. Otherwise you also have the option to bring your own modem to keep your upfront costs low.
Finally, the Kogan Internet Price Pledge sounds good on paper, where you get a Kogan.com voucher for the value of double the difference between the monthly Kogan Internet price you paid and the monthly price of the cheaper offer you submitted. But chances are it will net you maybe a $10–$20 one-time Kogan.com gift voucher at best, if that.
While the monthly cost of Kogan's 4G Home Internet plan is comparable to other providers, it is a 90 day plan. You have to pay for 90 days in advance, or approximately 3 months at a time. That means instead of 3 smaller payments over 3 months, you'll be paying one larger payment every 3 months.
If you're more comfortable paying for things monthly, you'd need to consider this if you want to take up its home wireless internet plan.
However, based on its advertised typical evening speeds (for busy hours of the day, 7pm–11pm), you can expect to get maximum speeds on its NBN 25 and NBN 50 plans. It falls a bit short for NBN 100 and NBN 250.
Kogan also falls well short with the typical evening speed of its NBN 1000 plan, with the lowest speed in Finder's database where providers state it.
Customer service
The customer service for Kogan is barebones. There is no option for online account management, meaning you will need to call the customer support team whenever you have an enquiry about your account or need to update your details.
That being said, you can call the service centre on any day of the week between 8am and 8pm.
Bonus features
Kogan gives you just one real perk alongside its NBN plans.
✈️ Qantas Frequent Flyer points
You can connect your Qantas Frequent Flyer membership with your Kogan account and earn 1 point for every $2 spent on any of Kogan's NBN plans.
How does Kogan internet compare?
Here's how Kogan compares to some of the most popular NBN providers in Australia and their NBN 50 plans. Keep in mind that we've used standard ongoing prices for each provider (no promotional discounts applied).
Signing up to Kogan Internet is fairly simple once you've worked out what plan is right for you. You can just head to their website and sign up from there. You'll need to type in your address to check the plan availability in your area and sign up to the NBN plan of your choice.
What if I'm moving house? You can select a date during the sign-up process for when you'd like your new Kogan plan to be activated. Keep in mind that it could take up to 5 business days to get connected.
Remember to give your current provider a heads-up in case there's a notice period to account for. You don't want to be stuck paying for 2 internet services.
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Mark Neilsen is a writer at Finder, specialising in streaming, broadband and mobile. He looks for deals on all those services and keeps you abreast of any changes to see what's worth it for you. He has over 20 years' experience in print and digital media and while at Finder, Mark’s expertise has been featured in Yahoo Finance, The New Daily, Ad News, Tech Guide and news.com.au. In his time at Finder he has done over 300 articles on streaming, mobile and broadband. In his time away from Finder he is trying to get through the watchlists of the 11 streaming services he is currently subscribed to.
Hi Bob,
It’s free to keep your existing Bigpond address for the first 12 months if you switched to Kogan and were no longer Telstra customer. After that though, to keep your Bigpond email address it would cost $79 a year.
You can take a look at an article we did on your options for changing to free email services instead of using one from an internet provider if you didn’t want to pay for an email address: https://www.finder.com.au/tpg-ditch-email-2023
Hope this helps.
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if i switch to Kogan can i keep existing bigpond address
Hi Bob,
It’s free to keep your existing Bigpond address for the first 12 months if you switched to Kogan and were no longer Telstra customer. After that though, to keep your Bigpond email address it would cost $79 a year.
You can take a look at an article we did on your options for changing to free email services instead of using one from an internet provider if you didn’t want to pay for an email address: https://www.finder.com.au/tpg-ditch-email-2023
Hope this helps.