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iPrimus review
Our verdict: iPrimus offers a nice touch with its bundling options which include Fetch entertainment and a mobile plan, but you can find cheaper plans elsewhere.
iPrimus is a long-time Internet provider, offering decent plans for average prices.
There's nothing that stands out too much about iPrimus plans, but you do get the option to bundle your NBN plan with an iPrimus mobile plan for $5 per month off, or add a Fetch entertainment bundle.
That said, iPrimus might suit you if:
You're keen on a Fetch television bundle for $10 extra per month, including a free premium channel.
Customer service matters to you. iPrimus was the highest rated broadband provider in our 2022 Finder Retail Awards.
You're looking to bundle your services. iPrimus offers $5 off monthly for those looking to get both an NBN and mobile plan from it.
However, watch out for:
No BYO modem option. All iPrimus plans come with a modem included, which is only free if you stay connected for 12 months.
NBN speeds may fluctuate during the busier hours of the day, according to the ACCC Broadband Performance Report where iPrimus ranks towards the middle out of 11 providers.
iPrimus's NBN plans are priced around the average for their respective speed tiers compared to other NBN plans on Finder.
Given iPrimus advertises typical evening speeds at or near to the maximum speed across all of its NBN plans, it could still be a decent connection for your money.
Good to know: Max speeds indicate the fastest speed available on a particular speed tier; for example, 50Mbps is the maximum speed on an NBN 50 plan.
Things to watch out for:
Modems are only free with your plan if you stay connected for 12 months or more. iPrimus doesn't offer a BYO modem option so you'll get it included when you sign up. Leaving before your 12 month 'modem repayment' period is up means you'll need to pay $10 a month for each month remaining.
NBN 250 plans are only available to FTTP and some HFC connections. Run your address past iPrimus before trying to sign up.
Performance
In March 2024, iPrimus placed equal 5th (out of 12 providers) in the ACCC Broadband Performance Report for download speeds during peak hours (7-11pm). Along with Dodo, it provided maximum plan speeds 100.2% of the time.
Why this matters: The ACCC Report is an independent audit of NBN providers that lets customers see which providers are reliably delivering the speeds they promise.
iPrimus' performance in this report was its best since December 2021, where it also was ranked 5th.
Customer service
Live chat available
Have an issue or want to get in touch? iPrimus has several ways to get in contact:
Call up the support team 9am-9pm AEST weekdays, or 9am-6pm weekends
Enter live chat with a support agent on the iPrimus website
Send a message via iPrimus's Twitter or Facebook page
Good to know: iPrimus won the 2022 Finder Retail Award for Best Rated Broadband Provider, scoring the highest for customer service out of 10 major brands.
Bonus features
iPrimus has a handful of bonus features on its NBN plans.
📺 Fetch TV bundle
For $10 extra per month, you can add on Fetch Mini box and 1 premium channel pack. Additional packs will cost you $6 each, and you'll have to pay a $60 activation fee on top.
All of this is roughly standard for Fetch bundles, regardless of Internet provider.
If the Mini isn't enough for you, you can upgrade to the Fetch Mighty box for $180 upfront (or $10 a month over 18 months).
📱 Mobile bundling discount
iPrimus broadband customers will get $5 knocked off the monthly price of their iPrimus mobile plan, which might be a nice perk if you're keen for iPrimus to be your one-stop shop.
Which rivals are giving iPrimus a run for its money?
If you're not convinced iPrimus is right for you, here are a few others that could be worth considering instead:
For cheaper plans:
If iPrimus's plans aren't doing it for you, Tangerine is one of the cheapest NBN providers on Finder, with fast speeds too.
For more reliable speeds:
Although its plans are a bit more expensive, Optus has come first multiple times on the ACCC Broadband Performance Report.
For local support:
Aussie Broadband is one of a handful of NBN providers with Australia-based customer support. However, its plans are a bit more expensive compared to iPrimus's.
Ready to sign up to iPrimus?
If you've figured out what plan you want, signing up is easy.
Hit the "Go to site" button in our comparison table, which will take you through to iPrimus's website. Once you've entered your address, you can head through to checkout.
What if I'm moving house? If you're already an iPrimus customer, you can fill out the relocation request form and it will handle the switch for you. Otherwise, iPrimus doesn't specify a timeframe to get connected.
Make sure to give your current provider some notice in case there's a waiting period for cancellation. You don't want to be stuck paying for 2 Internet services.
We've researched and reviewed hundreds of internet plans to make our guides as helpful as possible. Our expertise is highlighted across numerous TV, print and digital media appearances.
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Sam Baran is a writer for Finder, covering topics across the tech, telco and utilities sectors. They enjoy decrypting technical jargon and helping people compare complex products easily. When they aren't writing, you'll find Sam's head buried in a book or working on their latest short story. Sam has a Bachelor of Advanced Science from the University of Sydney.
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NBN offers 5 speed tiers with download speed starting at 12 Mbps to 100 Mbps. I’ve sent you an email with a link to NBN page where you can get more information about their speed tiers.
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what do the tiers mean I can’t see a directory
Hi Reen,
Thanks for your question.
NBN offers 5 speed tiers with download speed starting at 12 Mbps to 100 Mbps. I’ve sent you an email with a link to NBN page where you can get more information about their speed tiers.
Cheers,
Anndy
$79 unlimited data is highest speed for down loading?
And it’s a Mobil modem,you can use at home or any way you take with you?