How does Vodafone’s New Phone Every Year deal work?

Information verified correct on March 30th, 2017

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Vodafone is the last of the three major telcos to offer an annual phone upgrade option. Here’s the details you need to know if you’re interested in a new phone from Vodafone every year.

Vodafone is the last of the major three network telcos to offer a deal that allows you to trade in your existing handset for a new one after only 12 months on a 24 month contract. Telstra has offered its New Phone Feeling deal for some years now, and Optus joined it with its New Phone Trade Up deal back in March.

Irrespective of the carrier you go with or the slightly different name they give such deals, they all offer what is essentially the same service. If you’ve signed up for a Red contract with Vodafone on 24 month terms with a handset included, you can opt to receive a new phone if the mood or need strikes you.

The reason why doesn’t essentially matter, whether it’s because you don’t like that phone any more or there’s simply a better model available, but you do need to understand how Vodafone’s New Phone Every Year deal works in order to best utilise it.

How much does New Phone Every Year cost?

Like other telcos, if you opt to take up the New Phone Every Year offer, there’s a flat administrative fee to pay irrespective of any other costs. In Vodafone’s case it’s a set $149 fee, which is the same price Telstra charges for its New Phone Feeling upgrade offer, but higher than the $99 Optus charges for its New Phone Trade Up option.

When you opt to take up New Phone Every Year and pay your fee, your existing contract is effectively terminated and you sign up for a new two year contract at the prevailing rates with your new handset.

Vodafone’s New Phone Every Year applies to any plan signed up for since 1 September 2016, so if you signed with Vodafone prior to that date you are not eligible for this deal.

What happens to my existing phone?

In order to take advantage of the New Phone Every Year deal, you’ve got to trade in your existing handset, which must be in good working order. Vodafone defines these criteria as follows:

  • The phone needs to be turned on and off.
  • The screen must be undamaged without any cracks, fades or bleeding.
  • No major cosmetic damage to the exterior.
  • Where applicable, the battery and back cover must be included.
  • The phone must not be network blocked, reported as stolen or counterfeit.
  • On iPhones, the iCloud account can’t be locked.

Once you trade it in, it’s up to Vodafone what it does with the phone, so as such the key thing you should do is ensure that you’ve backed up any personal information on the phone and wiped it entirely before trading it in.

What if my phone has been replaced in the meantime?

Vodafone requests that the original mobile device is the one that is returned, "unless it has been replaced under an insurance policy, under warranty or in accordance with your rights under Australian consumer law."

As such, if you’ve had a warranty or insurance replacement you should be fine, but it may help to have supporting documentation to prove that the phone you’re handing is the replacement device you were issued with.

What if my phone has been lost or I want to keep it?

If you wish to keep your new phone, or can’t trade it in, you may be able to access the New Phone Every Year deal, but you will incur a one-off cost to cover the outstanding mobile device payments on your handset as it was. This fee will be added to your next bill, which should be the first bill on your new contract.

What happens to my contract if I take up the New Phone Every Year deal?

You’re signing up for a completely new contract under this offer, which has a couple of significant considerations.

Firstly, it means that you would be under contract to Vodafone for a further 24 month period whereas your existing contract would only have a maximum of 12 months left on it.

Secondly, Vodafone specifies that you can’t use New Phone Every Year to shift down the contract scales. It may well be that the contract offerings have differed in the period when you first took up your handset, but you’re explicitly not allowed to shift to a lower cost contract tier. You are free to contract anew at higher rates if that suits you, however.

Is New Phone Every Year worth it?

Vodafone’s New Phone Every Year deal is essentially identical to Telstra’s New Phone Feeling and Optus’ New Phone Trade Up deals, and the same advice we’d give around those plans applies here.

The value in this deal applies primarily if you’re not happy with the handset that you currently have, but not because you’ve broken it in any way, because then it doesn’t apply. If there’s a new handset that you think would be a better fit for your circumstances, and you’re happy to recontract for a further 24 months there can be value in paying a one-off $149 fee. However, ponder your choices carefully, because at the point you’re signing up you’re only 12 months away from owning your handset outright and heading to any carrier, or signing up for any of Vodafone’s month by month or prepaid plans, which may suit your usage or financial needs better.

Do any other Telcos offer similar services?

Vodafone’s the last of the big three telcos to offer a phone trade up deal. Optus has its New Phone Trade Up offer, and Telstra customers can opt for its New Phone Feeling deal with very similar benefits and limitations.

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