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ENGIE (formerly Simply Energy) review
Our verdict: ENGIE (formerly Simply Energy) offers competitive prices and tons of perks on its energy plans from seniors discounts to movie ticket deals.
Compared to most providers, ENGIE (formerly Simply Energy) has a greater variety of plans with discounts for automobile association members, seniors, movie lovers and more.
Its plans tend to be on the cheaper side compared to some of the bigger energy retailers, but this will largely depend on which state you're in.
Pros
Live chat support available
Mobile app for plan management on the go
100% carbon neural plans at no extra cost
Cons
Some gas plans are only available when bundled with electricity
What do you want to compare?
2023 Finder Customer Satisfaction Awards
Winner: Best rated electricity provider (NSW)
ENGIE (then Simply Energy) has been voted the number 1 electricity provider in NSW. It received 4 out 5 and above in all the categories we asked customers to respond to. Around 87% said they would recommend the provider.
ENGIE (then Simply Energy) came out as a finalist in the NSW awards for gas, with 88% of customers saying they would recommend the provider. Its plans are 100% carbon neutral at no additional cost.
Highly commended: Gas provider (Western Australia)
ENGIE (then Simply Energy) came up as a finalist thanks to its strong customer service and for offering value for money. Overall 83% of people we asked say they would recommend the provider.
The annual estimated electricity prices are based on a residential customer on the Ausgrid network who consumes 3911kWh yearly on a single rate tariff. Your actual bill may vary depending on your consumption.
The annual estimated electricity prices are based on a residential customer on the Jemena network who consumes 4000kWh yearly on a single rate tariff. Your actual bill may vary depending on your consumption.
The annual estimated electricity prices are based on a residential customer on the Energex network who consumes 4613kWh yearly on a single rate tariff. Your actual bill may vary depending on your consumption.
The annual estimated electricity prices are based on a residential customer on the SA Power Networks network who consumes 4011kWh yearly on a single rate tariff. Your actual bill may vary depending on your consumption.
Compare gas plans from ENGIE (formerly Simply Energy)
The annual estimated gas prices are based on a residential customer on the Jemena Coastal Network network who consumes 18542MJ yearly on a single rate tariff. Your actual bill may vary depending on your consumption.
The annual estimated gas prices are based on a residential customer on the AusNet Services (gas) network who consumes 46000MJ yearly on a single rate tariff. Your actual bill may vary depending on your consumption.
The annual estimated gas prices are based on a residential customer on the AGN Metro/Barossa/Peterborough network who consumes 14000MJ yearly on a single rate tariff. Your actual bill may vary depending on your consumption.
The annual estimated gas prices are based on a residential customer on the ATCO network who consumes 4015MJ yearly on a single rate tariff. Your actual bill may vary depending on your consumption.
ENGIE (formerly Simply Energy) rewards and features
📱 Handy mobile app
ENGIE offers a useful mobile app that lets you access your account wherever you are. You can check your energy usage, pay your bills and get real time alerts.
💰 Simply Members benefits
ENGIE often partners with other organisations to offer further discounts or perks. For example, it gives existing NRMA and RAA members additional bill credits and sometimes even fuel vouchers.
There are also plans with movie perks where you can earn a free movie ticket, plus discounted plans for seniors card holders.
Environmentally-conscious Aussies can even sign up to its plan powered by Engie, where you can get 100% of your electricity usage matched with renewable energy sources.
ENGIE (formerly Simply Energy) customer service
Live chat available
App to manage your plan
Financial hardship assistance
How do I get in touch with ENGIE?
If you need to contact ENGIE you can do so via a handful of methods including:
Start a live chat between 8am-7pm (AEST) Monday to Friday.
Give them a call during the same hours.
Send an enquiry by the online web form.
Customer satisfaction
We don't have enough reviews of ENGIE to display a star rating however you can see their ratings from other trusted sources:
Trustpilot. 3.5/5 stars (750 reviews)
Productreview.com.au. 1.3/5 stars (1,629 reviews)
Keep in mind: Reviews are subjective and may not reflect your actual experience. Use ratings from customers to inform your research when comparing energy plans.
ENGIE (formerly Simply Energy) solar energy
How much does ENGIE pay for solar feed-in tariff?
ENGIE offers specialised solar plans so you can unlock higher feed-in tariffs than its regular plans.
The annual estimated electricity prices are based on a residential customer on the Ausgrid network who consumes 3911kWh yearly on a single rate tariff. Your actual bill may vary depending on your consumption.
The annual estimated electricity prices are based on a residential customer on the Jemena network who consumes 4000kWh yearly on a single rate tariff. Your actual bill may vary depending on your consumption.
The annual estimated electricity prices are based on a residential customer on the Energex network who consumes 4613kWh yearly on a single rate tariff. Your actual bill may vary depending on your consumption.
The annual estimated electricity prices are based on a residential customer on the SA Power Networks network who consumes 4011kWh yearly on a single rate tariff. Your actual bill may vary depending on your consumption.
Good to know
The feed-in tariff on most of it's regular plans is close to the minimum required by state laws.
ENGIE can also help you get solar installed via one of it's preferred installers.
Green energy
Is ENGIE environmentally friendly?
Green Electricity Guide Rating: 2.59/10
Despite offering 100% carbon neutral energy plans, ENGIE still receives a lower score from Greenpeace in its Green Electricity Guide.
The reason is ENGIE is owned by ENGIE which is an international energy company that heavily uses gas fired power. ENGIE plans to achieve net zero carbon by 2045.
Ready to sign up with ENGIE?
Now that you've read our review of ENGIE you can check out its plans once again before signing up. Alternatively, if you're unsure, you can compare other energy providers on Finder before commiting to a decision.
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