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Simply Energy electricity plans and review

Our verdict: Simply Energy offers tons of perks on its energy plans including seniors discounts to movie ticket deals.

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warningSimply Energy has removed all of its market offers for now. Please treat the information on this page as historical only. You are still able to sign up to Simply Energy’s standing offer through its website directly. We will update this page as new information becomes available.

Simply Energy at a glance: What can it offer?

Electricity
Yes
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Gas
Yes
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Solar
Yes
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Green Energy
Yes
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Where is Simply Energy available?

You can purchase an electricity plan in NSW, VIC, QLD, or SA. Residents of NSW, VIC, SA, and WA are also able to purchase natural gas plans.

What you can expect your Simply Energy energy bills to look like

State Average Electricity Price Average Gas Price Compare prices
ACT
Electricity not available
Gas not available
See your rates
NSW
$1,393
$908
See your rates
VIC
$1,307
$1,429
See your rates
NT
Electricity not available
Gas not available
See your rates
QLD
$1,455
Gas not available
See your rates
SA
$1,716
$866
See your rates
TAS
Electricity not available
Gas not available
See your rates
WA
Electricity not available
$2,211
See your rates
See more detail about Simply Energy's energy plans.

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Simply Energy review: Our verdict

Simply Energy has competitive rates across the board, ranging from 20% to 10% less than state reference prices for electricity. Prices are lowest in NSW and highest in SA.

Simply has a lot of unique plans, which is both good and bad. One plan might give you discounted tickets, another may have fixed rates, a third may offer 12 months free NRMA membership, while a fourth may require NRMA membership for you to even buy it.

While you may be able to access nice rewards, it can make determining the best plan for your situation extremely challenging.

Here are some of the many rewards and incentives Simply Energy offers:

  • Carbon neutral plans certified by Climate Active.
  • All Simply Energy customers go into quarterly draws for $500 EFTPOS vouchers. You get more entries with more services and staying a member for longer.
  • Simply Energy has Seniors discounts and plans for people who carry a Senior Card in various states.
  • Member benefits for various organisations in states, including the NRMA, BIG4, RAA and others.

What's the catch?

  • No GreenPower options
  • Solar feed-in tariffs are mediocre on most plans
  • The cheapest price in your state may require a specific membership to unlock the plan (e.g. NRMA members in NSW can access a special NRMA partner plan)

Regardless, Simply Energy doesn't offer any lock-in contracts, so you can change to another provider or plan anytime you'd like.

Energy plans and annual cost estimates by state

The tables below have a snapshot of the power and gas plans sold by Simply Energy in each state (with annual bill estimates included).

Click on your state below to get started. Please note that rates and other details were last checked on 9 June 2022.

electricity icon

Electricity plans

PlansDifference from reference priceRatesAnnual bill estimate
Simply NRMA1% lessVariable$1,379
Simply Standing OfferEqual toVariable$1,393

Estimated cost including GST for an average household using 3,900 kWh yearly on a flat rate tariff in the Ausgrid network.

PlansDifference from reference priceRatesAnnual bill estimate
Simply Standing OfferEqual toVariable$1,307

Estimated cost including GST for a household using 4,000 kWh yearly on a flat rate tariff in the Citipower network.

PlansDifference from reference priceRatesAnnual bill estimate
Simply Standing OfferEqual toVariable$1,455

Estimated cost including GST for a household using 4,600 kWh yearly on a flat rate tariff in the ENERGEX Ltd network.

PlansDifference from reference priceRatesAnnual bill estimate
Simply RAA Members1% lessVariable$1,698
Simply Standing OfferEqual toVariable$1,716

Estimated cost including GST for an average household using 4,000 kWh yearly on a flat rate tariff in the SA Power Networks - NSP network.

Gas icon

Gas plans

PlansDifference from reference priceRatesAnnual bill estimate
Simply NRMAVariable$899
Simply Standing OfferVariable$908

Estimated cost including GST for a household using 18,542 MJ yearly in the JEMENA network.

PlansDifference from reference priceRatesAnnual bill estimate
Simply Standing OfferVariable$1,429

Estimated cost including GST for a household using 29,830 MJ yearly in the Australian Gas Networks Limited network.

PlansDifference from reference priceRatesAnnual bill estimate
Simply RAA MembersVariable$858
Simply Standing OfferVariable$866

Estimated cost including GST for a household using 11,875 MJ yearly in the Australian Gas network.

PlansAnnual bill estimateRates
Simply Standing Offer$2,211Variable

Estimated cost including GST for a household using 14,000 units/yearly in the ATCO network.

Can I bundle gas and electricity with Simply Energy?

Yes, so long as you're a resident of NSW, VIC, or SA, the only states where Simply Energy sells both power and gas.

However, you won't receive any extra discount for bundling your utilities with Simply Energy.

solar energy icon

Solar Energy

Does Simply Energy offer solar plans?

Simply Energy can arrange for solar panels to be installed on your home, and provides feed-in tariffs to all solar customers on its plans.

If you had your panels installed by Simply Energy with one of their suppliers, you'll get access to the dedicated "Simply Energy Solar" plans, plus bonus feed-in tariffs for 24 months.

Finally, Simply Energy will send you performance alerts when your solar system is underperforming if you register for its "Tracker" service.

How good is the feed-in tariff?

  • Watch out for: If you're planning on installing your solar panels through Simply Energy to get higher tariffs, double check the rates with Simply Energy to make sure it's worth it.

We've broken down Simply Energy's tariffs which are fairly low across the board, except in the ACT.

  • NSW: 5.5c/kWh
  • VIC: 6.7c/kWh
  • QLD: 4.5c/kWh to solar Queenslanders
  • ACT: 8c/kWh
  • SA: 4.5c/kWh

green energy icon

Green Energy

How green is Simply Energy?

Green Electricity Guide Rating: 2.59/10

All of Simply Energy's plans are carbon neutral as certified by the government organisation Climate Active, so all your emissions get offset for free. You cannot purchase GreenPower to support renewables, however.

Simply Energy has two other green initiatives you may be able to take advantage of if you live in South Australia.

If you own a solar system and a Tesla Powerwall battery in South Australia, you can join Simply's VPP program.

This lets you offload your stored excess solar energy to other members of the community when needed. In return, you'll get community credits, plus sign up and monthly credits from Simply Energy.

South Australian homeowners who install a Solahart PowerStore smart hot water system through Simply Energy can get bill credits as well as a potential upfront rebate from Solahart.

user

User reviews and customer service

Simply Energy user review and customer service

★★★★★ Simply Energy has a medium user rating on Finder at 3.7 stars, with around 65% of users giving it a positive review (4 or 5 stars).

To consider it from a different angle, the 2019-2020 market report from the Australian Energy Regulator collects data on call centres from Australian providers. Here's how Simply Energy performed:

Simply EnergyMarket AverageMajor provider average
Average call wait time35 seconds53 seconds99 seconds
Calls abandoned before being answered3%9%6%
Complaints (% of total customers)7%2%2%

It should be noted that Simply Energy's complaint rate is one of the higher across the market, and far above the average.

How can I get in touch with Simply Energy?

There are a number of ways to reach Simply Energy any day of the week, but not over the weekend. You can:

  • Ring up the Simply Energy call centre anytime between 8am - 7pm AEST Monday to Friday
  • Chat with a customer service agent via live chat on the website, 8am - 8pm AEST Monday to Friday
  • Chuck a message to Simply Energy's social media accounts on Twitter or Facebook
  • Use the My Account app to check your usage, update billing, and manage other aspects of your account on the go

Looking to switch to Simply Energy?

If you're keen to switch to an energy plan from Simply Energy, hit the green "Go to site" button in the table. This will take you through to Simply Energy, where you can purchase the plan you're after.

  • Once you’ve given your details to Simply Energy and applied for a plan, they’ll handle the rest. They advise that switching can take anywhere from 10 business days to 4 months.

Get a cost estimate

Important notes: The estimated price we show by default is based on a single rate tariff. On your bill this might be known as a "peak tariff", "peak only" or an "anytime tariff". There are other tariff types available to customers and you may need to contact your provider if you are on these tariffs:

  • Single rate with a controlled load
  • Time of use
  • Time of use with a controlled load

The price estimate should not be used as an official quote, but an indication of what your costs may be on the plan. It varies based on whether you provide us with your bill details. You can learn more here.

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