Southern Phone broadband | ADSL and NBN plans

Southern Phone broadband offers NBN and ADSL plans that can be bundled and customised to include home phone, mobile and even an Xbox One.

QUICK GUIDE: Services - Costs - Extras - Pros & Cons


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What services does Southern Phone offer?

Southern Phone broadband offers NBN, ADSL and ADSL2+ plans as well as home phone, mobile phone and mobile broadband services. Southern Phone also offers various bundling options including home phone, mobile and broadband packages as well as some neat optional bonuses like an Xbox One or 7-inch Samsung Galaxy tablet.


How much does Southern Phone cost?

All Southern Phone NBN plans and bundles are sold under 24-month contracts. In addition to a monthly access fee, customers are also required to pay a $59 setup fee.

There are also costs involved with increasing the speed of your NBN connection. Each additional speed tier costs an extra $10 on top of your monthly access fee. There is also a one-off fee of $35 each time you change speed tiers.

ADSL and ADSL2+ plans can be purchased on a month-to-month basis or on a 24-month contract. If you select a month-to-month plan, you will be charged a $89 setup fee. However, if you commit to a 24-month contract your setup fee will be $59.

Adding a home phone to your broadband package will cost an additional $29.95 per month on ADSL plans and an extra $15 per month on NBN plans. However, NBN and home phone bundles come with unlimited local and national calls included, whereas calls on a standard ADSL bundle are charged at 35c per minute to mobiles and 18c per minute for national calls (plus a 42c connection fee).

A D-Link Wi-Fi modem is included with all plans but incurs a $14.95 fee for delivery of the device.


What additional services are included?

What voice options are provided?

You have the choice to bundle mobile and home phone services with both ADSL and NBN plans. Bundled NBN plans come with unlimited local and national calls, whereas ADSL bundles come with no included calls and charge at a rate of 35c per minute to mobiles and 18c per minute for national calls (plus a 42c connection fee). You can opt for an ADSL and home phone Lite bundle, which give you $29 worth of included call credit to use from your home phone.

Southern Phone also offers mobile phone bundles with their ADSL plans. The ADSL Family Broadband and Mobile Phone plan come with a $0 handset, $100 call credit and "Family calls". Standard calls to mobiles and national fixed lines from the bundled mobile cost 50c per 30 seconds (charged in 30-second increments) with a 39c connection fee ($2.39 for a 2-minute standard call). However, if the receiving number is under the same Southern Phone account, this is considered a family call and will only be charged at 1c per minute. This also applies to a bundled home phone.

SMS from the included mobile cost 25c. Sending an MMS costs 77c for a standard MMS and 99c for video.

You can also access mobile data from your data if necessary. This will be charged at 50c per MB.

ADSL and ADSL2+ speeds vary, but you can expect approximately 20Mbps, 8Mbps or 1.5Mbps depending on your local exchange. Southern Phone will connect you to the fastest available speed available at the exchange.What happens if I exceed my monthly download limit?

If you exceed your monthly data allowance on ADSL and NBN you will not be charged excess fees. However, your services will be restricted to 64k/64k until the end of your billing period.

Bonus Galaxy Tab 7

Customers who sign up to selected ADSL plans will receive a free 7-inch Samsung Galaxy tablet. You can also bundle this tablet (or a UE portable boom speaker) with any other plan for an extra $4.95 per month.


Pros and cons

Pros

  • Home phone and mobile bundles. All-inclusive bundles seem to be a thing of the past for most providers, but Southern phone offer mobile bundles that include a free handset and $100 worth of calls, SMS and data.
  • Family calling. Family calling enables any mobile or home phone under the one account to call each other for 1c per minute. This feature, plus the $0 handset, make it a great combination for parents looking for an "emergency phone" for their children. Only available on ADSL Family Pack.
  • Attractive bundles . We mentioned the Xbox One and broadband gaming bundle above, but Southern Phone also allows you to bundle other neat gadgets, like fitness trackers, portable speakers and tablets.

Cons

  • No month-to-month options for NBN and mobile broadband.  Though there are some benefits to being on a 24-month contract, it's odd that Southern Phone don't offer anything less for their NBN and mobile broadband plans. This is especially true considering some of their biggest competitors offer more flexible options.
  • No unlimited home phone calls for ADSL bundles. Unlimited national calls to fixed lines are standard on NBN plans, but the most you can get with ADSL is a $29 call credit on the Broadband Lite bundle.

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2 Responses to Southern Phone broadband | ADSL and NBN plans

  1. Default Gravatar
    ronbee | August 30, 2016

    Does Southern Phone have technicians come out to set up a service?

    • Staff
      Anndy | September 1, 2016

      Hi Ronbee,

      Thanks for your question.

      Yes, Southern Phone have technicians who will set-up the services. However, please note that customers are required to pay a $59 setup fee.

      Cheers,
      Anndy

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