How fast is Optus 5G home internet?

Optus offers 3 5G home internet plans all with different speed caps. Two of its 5G plans have capped speeds, at 50Mbps for the Optus Plus Everyday 5G and 100Mbps for Optus Plus Everyday Fast 5G, with respective typical evening speeds of 45Mbps and 87Mbps. The Optus Plus Entertainer Superfast 5G home internet plan is uncapped and has typical evening speeds of 210Mbps.

Is Optus 5G better than its NBN?

There is no single definitive answer here, as a lot would depend on your personal circumstances such as: Your NBN connection type Whether you're in a coverage area for Optus's 5G network and have a 5G compatible device. How close you are to a mobile tower Optus 5G home internet plans are slightly cheaper than the equivalent NBN plans and are easier to set up. You will also be able to access the internet in the event of a power blackout. Fixed line NBN connections however are more stable than 5G connections, and you can save money using a BYO modem.

Is Optus internet fast?

Optus is one of the fastest internet providers in Finder's database. Its Optus Ultrafast NBN has a typical evening speeds of 780Mbps, while the Optus Plus Entertainer Superfast 5G home internet plan has typical evening speeds of 210Mbps. These are some of the fastest typical evening speeds for their respective technology types in Finder's database.

How do I cancel my Optus internet plan?

To cancel your Optus internet plan you can: Call 1300 555 241 between 8am - 7pm (AEST) Monday to Friday, or on Saturday between 9am - 6pm (AEST) Message Optus in My Account Message Optus in the MyOptus app Keep in mind an Optus representative will address any problems you have and check that you have the best Optus service for your needs, most likely trying to get you to stay. But if you still want to disconnect, you'll be walked through what happens next, such as when your service will finish and if there are cancellation fees or outstanding device payments.

Optus x Finder NBN Rewards: Get a $250 Visa gift card

Compare Optus NBN plans

5 of 5 results

Finder score	Provider Rating	Internet speed	Monthly price	Special offer
Finder score 9.2 Excellent Optus Fast nbn® (NBN 500) NBN Month-to-month $99 $84 per month for first 12 months	Finder score 9.2 Excellent	3.7/5	Nbn500 500/43 Mbps	$99 per month	$99 $84 per month for first 12 months	$84/mth for a year, then $99/mth or as notified. New services. Includes intro offer + extra $5/mth off. Ends 6 Oct 2026. $390 min. total cost. T&Cs apply. Finder reward: Get this PLUS a $250 digital Visa gift card when you join Finder and buy an eligible NBN plan as a new Optus customer. T&Cs apply.	$250 RewardT&Cs apply T&Cs apply Go to site View details Compare product selectionCompare	loading
Finder score 9.7 Excellent Optus Fast nbn® NBN Month-to-month $99 $84 per month for first 12 months	Finder score 9.7 Excellent	3.7/5	Nbn100 100/18 Mbps	$99 per month	$99 $84 per month for first 12 months	$84/mth for a year, then $99/mth or as notified. New services. Includes intro offer + extra $5/mth off. Ends 6 Oct 2026. $390 min. total cost. T&Cs apply. Finder reward: Get this PLUS a $250 digital Visa gift card when you join Finder and buy an eligible NBN plan as a new Optus customer. T&Cs apply.	$250 RewardT&Cs apply T&Cs apply Go to site View details Compare product selectionCompare	loading
Finder score 9 Excellent Optus Basic nbn® NBN Month-to-month $83 $68 per month for first 12 months	Finder score 9 Excellent	3.7/5	Nbn25 25/8 Mbps	$83 per month	$83 $68 per month for first 12 months	$68/mth for a year, then $83/mth or as notified. New services. Includes intro offer + extra $5/mth off. Ends 6 Oct 2026. $374 min. total cost. T&Cs apply. Finder reward: Get this PLUS a $250 digital Visa gift card when you join Finder and buy an eligible NBN plan as a new Optus customer. T&Cs apply.	$250 RewardT&Cs apply T&Cs apply Go to site View details Compare product selectionCompare	loading
Finder score 8.8 Great Optus Ultrafast nbn® NBN Month-to-month $129 $114 per month for first 12 months	Finder score 8.8 Great	3.7/5	Nbn1000 820/85 Mbps	$129 per month	$129 $114 per month for first 12 months	$114/mth for a year, then $129/mth or as notified. New services. Includes intro offer + extra $5/mth off. Ends 6 Oct 2026. $420 min. total cost. T&Cs apply. Finder reward: Get this PLUS a $250 digital Visa gift card when you join Finder and buy an eligible NBN plan as a new Optus customer. T&Cs apply.	$250 RewardT&Cs apply T&Cs apply Go to site View details Compare product selectionCompare	loading
Finder score 9 Excellent Optus Everyday nbn® NBN Month-to-month $97 $82 per month for first 12 months	Finder score 9 Excellent	3.7/5	Nbn50 50/17 Mbps	$97 per month	$97 $82 per month for first 12 months	$82/mth for a year, then $97/mth or as notified. New services. Includes intro offer + extra $5/mth off. Ends 6 Oct 2026. $388 min. total cost. T&Cs apply. Finder reward: Get this PLUS a $250 digital Visa gift card when you join Finder and buy an eligible NBN plan as a new Optus customer. T&Cs apply.	$250 RewardT&Cs apply T&Cs apply Go to site View details Compare product selectionCompare	loading

Showing 5 of 5 results

How the Finder Score helps you find a better broadband plan

We designed the Finder Score to simplify your search for the best NBN and Home Wireless plans. By analysing hundreds of options from 40+ providers, we evaluate pricing, speeds, data allowances and plan features. Each factor is weighted and combined to generate a score out of 10 — helping you quickly spot the most competitive plans on the market. Read the full breakdown.

Pros

NBN plans come with the option of a 4G back-up modem which is handy in an outage.
Reliable NBN speed performance – Optus has historically ranked in the top 4 of the quarterly ACCC Broadband Performance report.
Discounts on streaming services with Optus SubHub.

Cons

Expensive 5G home wireless modem – total cost is $468, but is free if you stay connected for 36 months.
NBN modems are included for $0 but only if you stay connected for 24 months.

Optus internet review

Optus' range of internet plans sit towards the more expensive side of things when it comes to price:

Optus' NBN 50 and NBN 100 plans are on the more expensive side compared to other plans on Finder, however, it does run 6-month promotions occasionally which makes it more affordable.
While Optus includes the modem for free on its NBN plans, keep in mind that if you don't stay connected for 24 months, you'll need to pay them back for it, which could be quite costly.
Optus boasts a range of 4G and 5G home internet plans which are averagely priced, though its speed guarantees on the 5G home internet plans are a nice touch to ensure you're always getting a certain minimum speed on your plan.

The higher pricing for NBN plans could be worth it given Optus ranks consistently towards the top of the ACCC's Broadband Performance Report by providing customers with reliable speeds.

Optus also offers a range of bonus entertainment features such as Optus SubHub and free subscription to Netflix depending on the plan you choose.

Things to watch out for:

If you choose to get the Optus Ultra Wi-Fi 6 Modem Gen 2 with one of its NBN plans, Optus will cover the cost of the modem unless you cancel your plan before 24 months are up. If you do, you'll need to pay $12.75 for each month remaining.
A 5G home wireless modem costs $468 but it's $0 if you stay connected for 36 months. You'll need to pay $13 for every remaining month in full if you leave.

A bit of background on Optus

Optus is one of the largest telecommunications companies in Australia, providing mobile, telephone, internet, entertainment and business network services.

It has more than 10 million customers
Its 4G plus network reaches 98.5% of the Australian population, with their 5G network progressively rolling out.
Although it suffered a data breach in September 2022, Optus has introduced new security measures for the added safety of its customers, such as multi-factor authentication.

"I'm currently on the Optus Plus Everyday nbn plan, which is the ideal package for my household. I never have to worry about running out of data and receiving a massive bill. Plus the discounts you can receive on streaming services are a massive perk. Also, in my opinion, the price is totally reasonable for an unlimited service. Super happy with the service, wouldn't consider switching anytime soon. "

Karli Connors

Finder crew member

Read a more detailed review on

Performance
Customer service
Bonus features

speedometer icon

Performance

In June 2025, Optus came 3rd (out of 11 providers) in the ACCC Broadband Performance Report. Optus delivered maximum speeds 103% of the time during the busy hours of the day (7pm to 11pm).

As Optus achieves speeds exceeding 100%, this means it consistently delivers the advertised speeds on its plans even during peak hours of the day.

Good to know: The maximum speed is the fastest speed achievable for a particular NBN plan. For example, NBN 50 plans max out at 50Mbps.

Since the report's inception in 2021, Optus has consistently ranked in the top 4 providers.

Why this matters: The ACCC report measures speeds to help consumers see which NBN providers are providing reliable speeds in line with what they advertise.

customer service icon

Customer service

It's easy to get in touch with the Optus support team. You can contact them by:

Calling the customer service line (133 937) between 9am and 6pm, Monday to Friday or between 9am and 5pm on Saturdays
Speaking to someone at an Optus retail store
Start a live chat on the Optus website
Sending a message via "My Account" for 24/7 personal support via the My Optus app or online
Sending a message to the Optus Facebook or X (formerly Twitter) accounts

The Telecommunications Industry Ombudsman covers complaints data from phone and internet customers. In the 2023 Annual Report for the financial year ending June 2023, Optus:

Had 30.6% of all complaints, which was the second highest of all providers.
Saw a 29.5% increase in complaints compared to the previous year.

Keep in mind: While this might sound large, Optus is also touted as the second biggest telecommunications company in Australia, so it makes sense for them to have a larger number of complaints. The 2023 report also covered the period of the major data breach, which explains the increase in complaints.

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Bonus features

Besides reliable internet speeds, Optus also offers a range of perks alongside its home internet plans.

Streaming bundles and discounts

SubHub is a service that allows you to bundle selected streaming subscriptions and save up to 10% on your total cost if you're an Optus customer.

Add 2 subscriptions to unlock a 5% discount on both or add 3 or more to unlock 10% off across all.

4G backup modem

All Optus NBN plans come with the option to purchase an Optus Ultra Wi-Fi Modem.

If there's a problem with the NBN and your connection drops out, the modem will switch to Optus' 4G network.

This is meant to be a backup solution and speeds are capped to 25Mbps for downloads and 5Mbps for uploads. At these speeds, you can still have 1-2 people streaming in standard definition and browsing the internet and social media.

How to switch to Optus

You can easily sign up to Optus once you've decided on an internet plan that works best for you. Simply enter your address once you're on its website to make sure you can access the plan you've chosen.

This applies for both NBN and home wireless plans, as you'll need to be within Optus' coverage area for its home internet plans.

phone

What if I'm moving house?
If you're already an Optus NBN or 4G or 5G home internet customer, you can book a relocation. Optus will ensure that your old service will end on the agreed-upon date and get your new service up and running. It aims to process new connections within 2 business days. There shouldn't be any fees associated with moving your internet service. The only fee that might apply is a new development charge of $300 for NBN if your property is classified as a new development and has never had a service connected.

If you're using mobile broadband, you won't need to make any physical changes to your service, but you will need to let Optus know your new address for emergency service purposes. There are no installation fees for mobile broadband.

Let your old provider know as soon as possible that you're leaving so you meet any notice periods. The last thing you want is to be stung by cancellation fees or end up paying for 2 services at the same time.

You can see our guide for how to switch broadband providers for more information.

Frequently asked questions

Optus offers 3 5G home internet plans all with different speed caps. Two of its 5G plans have capped speeds, at 50Mbps for the Optus Plus Everyday 5G and 100Mbps for Optus Plus Everyday Fast 5G, with respective typical evening speeds of 45Mbps and 87Mbps. The Optus Plus Entertainer Superfast 5G home internet plan is uncapped and has typical evening speeds of 210Mbps.
There is no single definitive answer here, as a lot would depend on your personal circumstances such as:
- Your NBN connection type
- Whether you're in a coverage area for Optus's 5G network and have a 5G compatible device.
- How close you are to a mobile tower
Optus 5G home internet plans are slightly cheaper than the equivalent NBN plans and are easier to set up. You will also be able to access the internet in the event of a power blackout.
Fixed line NBN connections however are more stable than 5G connections, and you can save money using a BYO modem.
Optus is one of the fastest internet providers in Finder's database. Its Optus Ultrafast NBN has a typical evening speeds of 780Mbps, while the Optus Plus Entertainer Superfast 5G home internet plan has typical evening speeds of 210Mbps. These are some of the fastest typical evening speeds for their respective technology types in Finder's database.
To cancel your Optus internet plan you can:
- Call 1300 555 241 between 8am - 7pm (AEST) Monday to Friday, or on Saturday between 9am - 6pm (AEST)
- Message Optus in My Account
- Message Optus in the MyOptus app
Keep in mind an Optus representative will address any problems you have and check that you have the best Optus service for your needs, most likely trying to get you to stay. But if you still want to disconnect, you'll be walked through what happens next, such as when your service will finish and if there are cancellation fees or outstanding device payments.

Compare other products from Optus

Optus mobile plans

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28 Responses

VLFebruary 3, 2026

I read that there is a limit on how many users (first in first served) that will receive the gift card.

As this promotion has been running for a while, how can I check if I fall into the first x users and that I will receive?

I dont want to switch if I didn’t make the cut.

Finder

SarahFebruary 4, 2026Finder

Hi VL,

Once the allocation of gift cards has been exhausted, the offer will be ended and you will no longer see the option available. With our Optus offer, it was very popular, and it was then refreshed with a new allocation of gift cards in January.

So, as long as you see the offer live and you meet the eligibility requirements, you’ll qualify for the gift card. Once you process your transaction, you’ll receive an email from Finder explaining next steps.

Hope this helps!

DenisFebruary 1, 2026

I am an existing Optus 50Mbps FTTN NBN customer.
If I change to a 500 Mbps FTTP NBN customer am I eligible for the $350 Visa card?

Thanks

Finder

SarahFebruary 2, 2026Finder

Hi Denis,

Unfortunately as you’re already an existing NBN Optus customer, you’ll not eligible for this reward. But you may be eligible for one of our other awards on offer, which you can view here.

PaulJanuary 22, 2026

Hi there,
am i able to get the $350 nbn deal if im already a customer for mobile plans?

Finder

SarahJanuary 22, 2026Finder

Hi Paul,

Yes, as long as you’re not an NBN customer you’re eligible for the reward.

JosephJanuary 10, 2026

Hi there,
I have recently activated my Optus nbn but I have no idea how to get the $350 visa rewards from finder. Can you help help me?
Thanks

Finder

SarahJanuary 13, 2026Finder

Hi there,

Can you please contact us directly so we can look into this for you? Email: gxcustomercare@finder.com.

JohnDecember 19, 2025

Does it matter which link you click to access the product page?
For example, if I clicked the NBN 100 promotional link but end up purchasing the NBN 500 plan on the OPTUS website, am I still eligible for the reward? As far as I know, all the get deal link leads you to the same OPTUS product page.

Finder

AngusDecember 22, 2025Finder

Hi John, As long as you sign up for an eligible plan with the same email address as your Finder account, you should be eligible.

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Optus x Finder NBN Rewards