Internode

Internode NBN review

When you purchase an Internode NBN plan, you can add on a Fetch TV entertainment bundle too.

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Internode is a company that's been around in Australia for quite a while. You can get a straightforward NBN plan from Internode, and bring your own modem if you already have one.

Highlights

  • NBN plans available for all speed tiers
  • Fetch TV entertainment bundles
  • Good customer service reputation

Internode NBN Fibre Gold Unlimited

from Internode
Promoted
  • $59.99/month for 6 months, $79.99 thereafter
  • Unlimited data
  • Pay-as-you-go local, national & mobile calls
  • 50Mbps typical evening speed

Compare Internode NBN plans below

Internode has a full suite of NBN plans covering all the regular speed tiers. Switch between the tabs below to see Internode's normal NBN plans and its NBN fixed wireless plans.

Everything you need to know about Internode plans

Internode has a fixed-line plan for most NBN speed tiers, up to NBN 100. It also offers a set of fixed wireless options for customers who don't have access to a fixed line.

NBN plans

  • NBN12. 100GB of data for $49.99 per month. Typical evening speed of 12.00Mbps.
  • NBN25. Unlimited data for $69.99 per month. Typical evening speed of 25.00Mbps.
  • NBN50. Unlimited data for $79.99 per month. Typical evening speed of 50.00Mbps.
  • NBN100. Unlimited data for $89.99 per month. Typical evening speed of 90.00Mbps.
  • NBN250. Unlimited data for $129.99 per month ($99.99 for first 6 months). Typical evening speed of 200Mbps.
  • NBN1000. Unlimited data for $149.99 per month ($119.99 for first 6 months). Typical evening speed of 200Mbps.

Each of these plans are available month to month or on a 6-month contract. All but NBN250 and NBN1000 come with a free home telephone line with PAYG phone calls, and you can get Fetch TV bundles on some plans with a 6-month contract.

You can bring your own modem, or get one from Internode for $99.95 ($59.95 on a 6-month contract) plus a $15 delivery fee.

Fixed wireless NBN plans

  • NBN12 100GB. 100GB of data for $49.99 per month.
  • NBN12 Unlimited. Unlimited data for $69.99 per month.
  • NBN25 Unlimited. Unlimited data for $69.99 per month.

All fixed wireless plans are available month to month only. If you don't have your own modem, you can get one from Internode for $59.95 plus a $15 delivery fee.

Internode NBN speeds

Internode publishes its typical evening speeds on its website for each of its plans – that's the average speed you'd expect for downloads during busy periods of the week (usually 7pm-11pm at night). They aren't exact measurements, but rather guidelines for how reliable you can expect your connection to be:

Speed tierTypical evening speedMaximum upload speed
Basic I (NBN12)12.0Mbps1Mbps
Basic II (NBN25)25.0Mbps5Mbps
Standard (NBN50)50.0Mbps20Mbps
Fast (NBN100)90.0Mbps20Mbps

The above upload speeds are maximums only, since average upload speeds aren't tracked in the same way as downloads. As a rule, though, you can expect better upload speeds to go hand in hand with better download speeds.

If you feel like your connection is underperforming, try getting in touch with Internode's tech team to see if you can fix it. If your issue ends up being with Internode itself, you might want to think about changing to a new Internet provider.

Do I have to buy the Internode NBN modem?

No. Internode gives you a choice between providing your own NBN modem or buying its recommended model if you prefer. If you do choose to buy the modem for a fixed line plan, it will cost you $99.95 ($59.95 on a 6-month contract) plus a $15 delivery fee. Fixed wireless customers will get it for $59.95 plus a $15 delivery fee.

When you receive your modem, you should be able to hook it up and get online by following the instructions that come with it. If you've never been on the NBN before, a technician may visit your home to finalise your connection, although this won't cost you anything.

Internode review

Internode may be a good choice for your NBN provider, depending on what you're looking to get out of your Internet connection. It has been around for quite some time, getting acquired first by iiNet, which was then bought out by TPG.

Its plans are pretty average in terms of price, but its typical speeds aren't bad on its NBN 50 and NBN 100 plans (though its NBN 25 speeds are pretty awful). Here are the main features you'll get with Internode NBN:

Home phone feature

Home phone

You get a free home phone line with PAYG calls with Internode for free. If you pay an extra $10 monthly, you'll get unlimited calls to Australian mobiles and landlines. Alternatively, $10 can get you unlimited international calls to 20 countries.

Fetch Tv feature

Fetch TV bundles

All but the cheapest NBN plan have the option of adding a Fetch TV bundle on a 6-month contract. You'll pay $59.99 in set-up fees, but get access to your favourite streaming platforms and the ability to record or watch back live TV.

Static IP feature

Static IP

While less relevant these days, Internode still offers a Static IPv4 and Static /56 IPv6 address for customers, if they're willing to pay an additional $10 per month.

Here's a quick summary of Internode's features:

FeatureDoes Internode offer it?
Unlimited data plansyes, this feature is available
Cheaper data-capped plansyes, this feature is available
Home phone line/call packsyes, this feature is available
Entertainment add-onsyes, this feature is available
Compulsory modem purchaseno, this feature is not available
NBN speeds availableNBN12, NBN25, NBN50, NBN100, NBN250, NBN1000
Contract choicesMonth to month, 6 months

Is Internode any good? We ask our utilities expert and writer, Sam Baran

Photo of Sam BaranInternode's plans are okay, offering decent speeds on its NBN50 and NBN100 plans. However, it also doesn't have much to set it apart from the competition, and is even outshone by the company that owns it, TPG.

When it comes to features, Fetch entertainment bundles are fine, although you can find them cheaper elsewhere. Static IP addresses don't mean much these days, and aren't a very tempting unique feature.

Overall, you could probably shop around before settling on one of Internode's NBN plans. Consider a plan from Aussie Broadband or TPG if you're looking for a bit more value.

Go back to comparing Internode NBN plans

Internode review

To see how Internode lines up with the competition, we've put its main NBN50 plan next to those from other major providers of the NBN.

ProviderTypical evening speedPriceExtra features
Internode48.0Mbps$79.99 per month + $99.95 modem ($59.95 on a 6-month contract)Fetch bundles, PAYG home phone
Telstra44.0Mbps$79 per month + $99 connection fee (if you don't sign up online)4G mobile back-up, Telstra Plus, Telstra Air WiFi, home phone line with free Australian calls
Optus44.0Mbps per month + $0 connection fee4G mobile back-up, Optus Sport, home phone with PAYG calls, Fetch bundles

Internode is more expensive than Optus, but less so than Telstra, putting it on the pricier end of the NBN50 spectrum (which averages around $70 monthly). The modem is optional with Internode, so at least you don't have to worry about that as an expense if you already have one, unlike Telstra and Optus.

Internode suffers on the feature front, providing the same Fetch TV bundles you can get from a wide range of providers, and not much beyond that. Its typical evening speed is marginally higher, but not by much, and so fails to justify its higher price. Sure, Telstra costs more, but it has a fistful of extras to go along with the premium cost, while Optus's cheaper NBN50 plan is better in almost every way.

As a final look at how Internode performs, we've summed up the pros and cons of its plans:

Pros

  • Good typical evening speeds on NBN50 and NBN100 plans
  • Fetch TV entertainment bundles
  • Plans available for most NBN speed tiers

Cons

  • NBN50 plan is pricier than most for no added benefits
  • Static IP feature is low value for most customers

What's included with Internode's Fetch TV pack?

When you opt into the Fetch TV bundle on an Internode plan, you'll be charged a $59.99 set-up fee and receive a Fetch Mini box. This box can be used to watch apps like Netflix, YouTube and Stan, plus record and playback live TV. You'll also get access to 30 pre-selected movies per month.

You can add on channel packs for $6 monthly each that provide bonus television channels, or add all of the channel packs for $20 monthly. If you want to, you can also upgrade to a Fetch Mighty box for $340, which comes with a bunch of extra features.

What Internode support channels are available?

Need help? This is what you can do with Internode.

Manage your account

Account management

Managing your account can be done through the My Internode portal on its website, which will let you see your plan details, adjust payment and billing, and update a few other things.
Customer Service

Customer service

Internode's customer support line operates 7 days a week, from 7am to midnight. Alternatively, fill out a somewhat involved enquiry form to lodge a request.
Technical support

Technical support

Internode's technical support phone line is the same as its customer service line, and keeps the same hours. It also has an active Twitter account where staff answer tech questions and issues that customers direct to them.

On the whole, Internode has the minimum when it comes to support, apart from its active Twitter account. Account management is limited, and with COVID-19 you may experience long waiting times and other delays.

Keep in mind that everyone's experience and circumstances differ when it comes to their NBN provider. If you find you're unhappy with your service from Internode, you can use any of the support channels mentioned above to remedy your problems.

Internode FAQs

Can I keep my Internode email address?

Internode provides up to 20 email addresses when you're signed up to its NBN plans. If you leave or switch providers, it is possible to keep those email addresses, but you'll have to contact Internode ahead of time and let them know. You'll be charged a fee for this service, equating to $30 per address per year.

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