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Internode NBN review
Our verdict: Internode is a strong mid-tier provider that comes with an added bonus of a free subscription to Fetch, but you could find cheaper NBN elsewhere.
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Internode is currently not accepting new customers. Please treat information on this page as historical only.
Pros
Well established company
Wide range of NBN and 5G home Internet speeds available
Cons
No longer has the local Aussie support it once did (though it's still very responsive)
Internode review: Our verdict
Internode is one of Australia's oldest and once most respected Internet service providers.
Customer satisfaction has slipped a bit, and the awards have slowed since being acquired by TPG (and then Vodafone). However, when tested, it took less than a minute to get through to its overseas-based call centre during the day.
Given its unlimited data and mid-priced plans, it's not a bad choice for an NBN provider.
Internode could be right for you if:
You're looking for a simple NBN plan with speeds from 12–1000Mbps.
You're interested in Fetch TV.
While Internode does offer a strong Internet connection, it's worth considering:
Its acquisition by Vodafone means you may no longer have the personal service expected of a smaller provider.
The only ways of getting support are through email or a phone call. Internode doesn't offer a live chat feature or an app.
Internode doesn't have the cheapest plans on the market, but they're not the most expensive either. Most plans come with unlimited data, except for the NBN 12 plan, which costs $49.99 a month for 100GB of data. At 50 cents per GB, that's pretty steep.
Good to know: Internode's NBN 50, NBN 100 and NBN 250 plans are approximately $2 per month more expensive than the average price for these speed tiers on Finder.
However, ongoing 6 or 12-month promotions (when they're on) tend to make Internode's plans a lot more favourable.
Internode also offers bonuses such as Fetch Entertainment packs for free for varying amounts of time, depending on the contract and the option to BYO modem.
Otherwise, Internode's modems cost $59.95, which is pretty cheap as far as modems go.
If you don't want NBN or can't access it, Internode's home wireless broadband plan could be one to consider.
Good to know: It's one of Finder's cheapest home wireless options if you want unlimited data. However, your speeds will be capped at 20Mbps, so you'll need to make sure that's enough for your household.
Things to watch out for:
You will need to supply your own modem for the Superfast and Ultrafast plans, so factor that into your budget.
20Mbps speeds on its wireless home plan might only be suitable for a 1–2 person household for standard streaming and browsing. It's comparable to an NBN 25 plan.
Performance
Unfortunately, Internode wasn't included in either the ACCC or Netflix broadband rankings, so it's difficult to compare apples to apples.
Its quoted typical evening speeds are strong on the NBN 12, NBN 25 and NBN 50 plans.
However, it errs on the side of caution regarding NBN 100, Superfast and Ultrafast plans.
Good to know: Typical evening speeds are the average speeds you can expect from your provider during the busy hours of the day (7–11pm).
Customer service
Internode used to be known for its customer service, but the landscape's changed since being acquired by iiNet. iiNet was then acquired by TPG, which has now merged with Vodafone.
That said, you can still:
Call its customer support team from 7am–10pm, Adelaide time
Expect quick responses over the phone. When tested, it took less than a minute to be connected with the overseas call centre.
It's good that Internode has a responsive call centre, as it doesn't have a live chat tool on its website, making either an email or call the only way to get support.
Bonus features
Internode comes with a limited range of bonus features:
📺 Fetch TV
Except for NBN 12, all plans come with 24 months of a Fetch subscription for free. Then it costs $5 a month after that.
Extra channel packs (Kids, Vibe, Variety, Knowledge) will cost either $6 per channel or $20 for all 4 channels per month.
📞 Call Packs
For $10 a month, you can get unlimited calls to Australian mobiles and standard landlines.
For another $10, you can get unlimited calls to landlines in 20 countries.
💻 Static IP
While it won't make any difference to most customers, you can get a static IP address for $10 extra a month. This makes it easier to work remotely.
Which rivals are giving Internode a run for its money?
Internode's at that awkward mid-tier in the market without offering many unique extras or features that benefit most consumers. That means there are quite a few other NBN providers worth looking at if you're not sold.
For local support:
Superloop is worth a look because of its high speed NBN plans at lower prices, with local support flashing back to the original days of Internode.
For cheaper NBN:
Tangerine has some of the cheapest NBN plans on Finder. They also have the same speeds as Internode, offering value for money without compromise.
For faster speeds:
Optus consistently performs well in speed and reliability rankings. Their plans are at comparable prices to Internode, and they have plenty of added extras.
Ready to sign up to Internode?
It's easy to sign up to Internode if you think it's right for you.
For its NBN plans, simply click the green "Go to site" button in our comparison table. All you'll need to do then is type in your address to sign up to a plan of your choice.
What if I'm moving house? You can select a date during the sign-up process over the phone or via an online form for when you'd like your new Internode plan to be activated. Keep in mind that it could take up to 5 business days to get connected.
Be sure to give your current provider a heads up in case there's a notice period to account for. You don't want to be stuck paying for 2 Internet plans.
We've researched and reviewed hundreds of internet plans to make our guides as helpful as possible. Our expertise is highlighted across numerous TV, print and digital media appearances.
We're reliable
We keep our product database of 65 internet providers updated regularly with the latest broadband deals. Our guides are carefully reviewed and fact-checked.
We're here to help
Since 2015, we've helped over 1 million Australians find the right broadband plan for their household. We explain plan features and prices simply to help you make your decision.
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Get uncapped data on your satellite plan for cheaper.
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Dodo joins the growing list of providers hiking up NBN 50 plan prices.
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As the US deploys US$42 billion in upgrades, how are we doing down under?
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Save some cash on a new NBN or home internet plan with a Black Friday offer.
Alice Clarke is an award-winning freelance journalist, producer and presenter, as well as co-curator of the PAX Aus Together Lounge. In her 15 years as a journalist she’s appeared in The Age, Herald Sun Finder, Gizmodo, Kotaku, the ABC, Stevivor, Cracked, Curve and many other publications.
SPONSORED: Upgrade your internet before the end of 2023 and get ahead on your life admin! We take a look at some of the benefits of a faster internet connection.
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Internode is currently not accepting new customers. Please treat information on this page as historical only.
