- Well established company
- Wide range of NBN and 5G home Internet speeds available
- No longer has the local Aussie support it once did (though it's still very responsive)
Internode is one of Australia's oldest and once most respected Internet service providers.
Customer satisfaction has slipped a bit, and the awards have slowed since being acquired by TPG (and then Vodafone). However, when tested, it took less than a minute to get through to its overseas-based call centre during the day.
Given its unlimited data and mid-priced plans, it's not a bad choice for an NBN provider.
Internode could be right for you if:
While Internode does offer a strong Internet connection, it's worth considering:
However, ongoing 6 or 12-month promotions (when they're on) tend to make Internode's plans a lot more favourable.
Internode also offers bonuses such as Fetch Entertainment packs for free for varying amounts of time, depending on the contract and the option to BYO modem.
Otherwise, Internode's modems cost $59.95, which is pretty cheap as far as modems go.
If you don't want NBN or can't access it, Internode's home wireless broadband plan could be one to consider.
Unfortunately, Internode wasn't included in either the ACCC or Netflix broadband rankings, so it's difficult to compare apples to apples.
Its quoted typical evening speeds are strong on the NBN 12, NBN 25 and NBN 50 plans.
However, it errs on the side of caution regarding NBN 100, Superfast and Ultrafast plans.
That said, you can still:
It's good that Internode has a responsive call centre, as it doesn't have a live chat tool on its website, making either an email or call the only way to get support.
Internode comes with a limited range of bonus features:
Except for NBN 12, all plans come with 24 months of a Fetch subscription for free. Then it costs $5 a month after that.
Extra channel packs (Kids, Vibe, Variety, Knowledge) will cost either $6 per channel or $20 for all 4 channels per month.
For $10 a month, you can get unlimited calls to Australian mobiles and standard landlines.
For another $10, you can get unlimited calls to landlines in 20 countries.
While it won't make any difference to most customers, you can get a static IP address for $10 extra a month. This makes it easier to work remotely.
Internode's at that awkward mid-tier in the market without offering many unique extras or features that benefit most consumers. That means there are quite a few other NBN providers worth looking at if you're not sold.
For local support:
Superloop is worth a look because of its high speed NBN plans at lower prices, with local support flashing back to the original days of Internode.
For cheaper NBN:
Tangerine has some of the cheapest NBN plans on Finder. They also have the same speeds as Internode, offering value for money without compromise.
For faster speeds:
Optus consistently performs well in speed and reliability rankings. Their plans are at comparable prices to Internode, and they have plenty of added extras.
It's easy to sign up to Internode if you think it's right for you.
For its NBN plans, simply click the green "Go to site" button in our comparison table. All you'll need to do then is type in your address to sign up to a plan of your choice.
We currently don't have Internode's home Internet plans available on Finder, so you'll need to visit Internode's website directly to sign up. Or you can compare other home wireless broadband plans on Finder.
What if I'm moving house?
You can select a date during the sign-up process over the phone or via an online form for when you'd like your new Internode plan to be activated. Keep in mind that it could take up to 5 business days to get connected.
Be sure to give your current provider a heads up in case there's a notice period to account for. You don't want to be stuck paying for 2 Internet plans.
If you're still feeling unsure about the process, check out our guide on how to switch broadband providers for more.
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