The iiNet was highly commended for Best Wireless Broadband Provider in the 2026 Finder Awards.
Full list of 2026 winnersWe designed the Finder Score to simplify your search for the best NBN and Home Wireless plans. By analysing hundreds of options from 40+ providers, we evaluate pricing, speeds, data allowances and plan features. Each factor is weighted and combined to generate a score out of 10 — helping you quickly spot the most competitive plans on the market. Read the full breakdown.
We designed the Finder Score to simplify your search for the best NBN and Home Wireless plans. By analysing hundreds of options from 40+ providers, we evaluate pricing, speeds, data allowances and plan features. Each factor is weighted and combined to generate a score out of 10 — helping you quickly spot the most competitive plans on the market. Read the full breakdown.
While iiNet's range of internet plans offer average prices, there aren't as many perks as you'd get with larger telcos:
iiNet is an Australian internet provider with services available nationwide. It also offers mobile services.
According to the ACCC Measuring Broadband Australia Report in April 2026, iiNet delivered 99.3% of its advertised speeds during peak hours (7pm to 11pm). The ACCC published one further report in June 2026 before winding the programme up, so these figures will not be updated again. This means it is delivering slightly less speed than advertised. This result placed it 8th among the telcos in the report.
While iiNet had frequently sat in the bottom 3 of the rankings since December 2022, they recently showed strong improvement. In this latest quarter, iiNet landed in 8th place, delivering a solid 99.3% of maximum speeds during busy hours, though falling just short of the 100.6% record they set in December 2025.
iiNet's home wireless plans run on the Vodafone mobile network. In Opensignal's October 2025 report, which measures the experience of users on wireless networks, Vodafone users had an average download speed of 40.1Mbps. For specifically 5G download speeds, it was 161.8Mbps.
However, iiNet caps the maximum download speeds on its home wireless plans, so you're unlikely to reach those speeds in some instances.
iiNet's customer service team is easy to contact. You can get in touch with it by:
The Telecommunications Industry Ombudsman covers complaints data from phone and internet customers. In the 2023 Annual Report for the financial year ending June 2023, iiNet:
iiNet has a range of other features available to add on to your home internet plan.
Get a $5 discount on iiNet's Medium and Large mobile plans when you bundle your phone plan with any iiNet internet plan.
While iiNet lets you bring your own modem, you can get a fast Wi-Fi 7 modem for $0 if you stay connected for 24 months. If you cancel early, you'll need to return the modem within 21 days or be charged a modem fee of $200.
You can add call packs for free on iiNet's NBN plans for pay-as-you-go calls. This is great if you have a home phone you use irregularly.
For an extra $5 a month you can get unlimited calls to Australian landlines and mobiles.
If you want to make international calls, you can pay $15 a month for unlimited calls to 23 international destinations chosen by iiNet.
The NBN 50 plan is the most popular internet plan in Australia. Finder has gathered together some of the major providers so you can see how iiNet compares to them for this speed tier.
| Provider | Typical evening speed | Price | Learn more |
|---|---|---|---|
| iiNet | 50Mbps | $89.99/month | |
| TPG | 50Mbps | $89.99/month | |
| Telstra | 50Mbps | $99/month | |
| Optus | 50Mbps | $97/month | |
| AGL | 47Mbps | $103/month | |
| Aussie Broadband | 47Mbps | $95/month | |
| Belong | 50Mbps | $91/month | |
| Tangerine | 50Mbps | $89.90/month |
Found an iiNet plan you like? Then head to the iiNet website where you can enter your address to make sure the plan you're after is available at your address before finalising your purchase.
What if I'm moving house?
iiNet has a special Movers Team who can help you get set up in your new place. As soon as you know the date you'll be moving, inform iiNet through the Toolbox or give the team a call. It recommends getting in touch 2-3 weeks before you move.
Normal relocation timeframes apply. iiNet estimates up to 2 business days after your NBN connection appointment for you to be up and running. If you're getting a home wireless connection, iiNet advises to allow up to 5 working days for modem delivery if you're getting one.
Additionally, if you're moving into a newly developed NBN estate, you may be charged a new development fee of $300.
Existing customers are able to keep their home phone number and will have their contract break fees waived (if you're staying with iiNet).
If you want to know more, see our guide on how to switch broadband providers.
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Hi can I go straight to nbn with taking my phone landline or do they go hand in hand
Also does adsl get connected beforehand
Hi Vicki,
Thanks for your inquiry
When switching to NBN, your existing landline phone can be ported over to the new network. As the installation procedure may vary between providers and may depend on the present connection you have, it would be best to confirm directly from the installer. You may also want to check our guide on How to Switch to NBN? for additional information.
Hope this information helps
Cheers,
Arnold
I have 2 landlines at home and 1 dial up internet connection (iinet). My phone service is with a different company to my internet. I have been advised if I go with my phone carrier I will lose my current e-mail address. Is this correct ?
Tks.Rod
Hi Rod,
Thanks for reaching out to Finder.
If you’ve been with your ISP for a long time, you might have an email service tied to your provider. If you do, you should transfer your current emails and contacts to a third-party email service such as Gmail or Outlook before you switch so you do not lose your emails and contact information. Check out our guide when switching broadband providers for more details.
Cheers,
Joanne