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TPG NBN plans

TPG may be one of Australia’s largest Internet providers, but its plans keep it cheap and easy.

TPG NBN100 Unlimited

TPG NBN100 Unlimited logo image

  • $79.99/mth
  • Unlimited data
  • 95Mbps typical evening speed
  • No contract
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Looking for a good quality NBN plan without a bunch of distracting offers or premium bells and whistles? TPG has a set of straightforward NBN plans that do what they say on the tin, and it even won "Best High-Speed NBN" at the Finder Awards with its NBN 50 plan.

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2020 Finder Awards

Winner: Best High-speed NBN

TPG NBN50 Unlimited

This plan is a great all-rounder option, with unlimited data for just under $70 a month. While there are some NBN plans that appear to be cheaper initially on the Standard speed tier, they are often limited-time deals.

Compare TPG NBN plans below

TPG has NBN plans available on four of the different NBN speed tiers. You can get a plan on a 6-month contract, or go month-to-month.

About TPG's NBN plans

TPG has six different NBN plans available across four speed tiers. The broadband connections available are:

  • NBN12 10GB: 10GB of data for $29.99 per month. Typical evening speed of 12.00Mbps.
  • NBN12 100GB: 100GB of data for $49.99 per month, split up into 50GB peak and 50GB off-peak. Typical evening speed of 12.00Mbps.
  • NBN12 Unlimited: Unlimited data for $59.99 per month. Typical evening speed of 12.00Mbps.
  • NBN25. Unlimited data for $64.99 per month. Typical evening speed of 25.00Mbps.
  • NBN50: Unlimited data for $69.99 per month. Typical evening speed of 50.00Mbps.
  • NBN100: Unlimited data for $79.99 per month, usually $89.99 monthly. Typical evening speed of 90.00Mbps.

TPG will give you a home phone line with PAYG calls by default, or you can buy one of its home phone bundles. These include unlimited local, national and/or international calls for $10 or $20 extra per month.

FTTB bundles also exist for some eligible customers, which provide unlimited data at up to 90Mbps. You'll need to check your address with TPG to make sure you're able to sign up to these plans though.

What should my TPG NBN speed be?

TPG, like most Internet providers, publishes its own typical evening speeds, or your expected download speed during busy periods of the day (e.g. 7-11pm weekdays). If your speeds are often significantly lower than these, your TPG connection isn't performing as well as it should.

Speed tierTypical evening speedMaximum upload speed
Basic I (NBN12)12.00Mbps1Mbps
Basic II (NBN25)25.00Mbps5Mbps
Standard (NBN50)50.00Mbps20Mbps
Fast (NBN100)90.00Mbps20Mbps

The maximum upload speeds published here are just general guides, since providers don't publish their typical upload speeds the same way they do for download speeds. Generally, a high typical download speed comes with a high typical upload speed.

Do I need to buy the TPG NBN modem?

Unlike some providers, you are required to get a modem from TPG when buying a plan, and you cannot provide your own. The modem will cost you $99.95 if you're on a month-to-month plan, but that fee is waived if you hop onto a 6-month contract.

If you've never connected to the NBN before, a technician may visit your property to finalise the installation, but this is free. If you already have the NBN with a different provider, all you need to do is wait for your TPG modem to arrive, hook it up following the instructions that come with it, and you're good to go.

TPG NBN review: Is TPG NBN any good?

As always, whether or not TPG's NBN plans are any good depends on what you want out of your broadband connection. However, TPG's NBN 50 plan did win "Best High-Speed NBN" in the Finder Awards, which is worth noting. The company also shows up frequently in our best monthly picks for NBN plans.

One of the best features of TPG's plans is that they are simple, straightforward and competitively priced. They lack confusing promotional pricing, so you don't have to worry about discounts that expire after a few months.

You can also get the following with your TPG NBN plan:

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Home phone bundles

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My TPG app

How do TPG's NBN plans compare to other providers?

To give you an idea of how TPG measures up to other major providers on the market, we've looked at its NBN50 plan side-by-side with two other major NBN players.

ProviderTypical evening speedPriceExtra features
TPG48.0Mbps$69.99 per month + $99.95 set-up fee ($0 with 6-month contract)PAYG home phone
Telstra44.0Mbps$90 per month + $99 connection fee (if you don't sign up online)4G mobile backup, Telstra Plus, Telstra Air Wi-Fi, home phone line with free Australian calls
Optus44.0Mbps$75 per month + $99 connection fee4G mobile backup, Optus Sport, home phone with PAYG calls, Fetch bundles

Based on this comparison, TPG performs well based solely upon price and performance. It's the cheapest NBN50 plan out of the three, with a similar set-up fee. Its typical evening speed is also the fastest, which means it should perform just as well if not better than the other plans.

However, Telstra and Optus both offer loads more features with their NBN plans, and TPG only has the bare minimum of a home phone line with call packs. This can significantly boost Optus and Telstra's value for some customers and make their plans worth the extra $5-$20 you might pay per month.

But if you're just after a simple NBN connection to get you online, there's nothing really holding you back from choosing TPG.

What is TPG's customer support like?

TPG has several forms of customer support in place:

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Account management

You can manage your account yourself via TPG's website, and keep track of how much data you've used, your billing details and more. There is a "My TPG" mobile app, too, with basic account management tools for broadband plans.

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Customer service

You can get in touch with TPG's customer service team via phone between 8am and 9pm on weekdays, or 9am and 6pm on weekends. There is also a live chat function, but it's somewhat limited.

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Technical support

If you encounter a technical problem, you can either ring up TPG's tech line (8am-midnight weekdays, 9am-9pm weekends), or you can submit a report or a request for help via the My TPG mobile app.

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Community forum

TPG is one of only a few providers that still maintains a community forum where users and TPG representatives can talk about various issues and concerns.

While this is a great spread of customer support options, a number of them don't function as well as you might expect. Live chat, in particular, doesn't seem to be working, with no real way of reaching a representative. Thanks to COVID-19, you'll also have trouble getting help over the phone, and you may experience longer waiting times.

The My TPG app is nice, but it's very basic and a bit outdated. You could experience a number of technical difficulties trying to use it.

How many people complain about TPG?

Based on data collected by the Telecommunications Industry Ombudsman for 2018-2019, TPG has been improving in terms of customer complaints. The company received nearly 14% fewer complaints in 2018-2019 than it did the year before.

You can see how TPG's complaints have changed over time in the graph below.

TPG TIO graph

Despite the TPG Group being the second-largest Internet provider in Australia, TPG only received 4.1% of the total complaints in 2018-2019. Most of its complaints (65.1%) were regarding its Internet services.

Keep in mind that everyone's experience and circumstances will differ. The number of complaints made towards a company doesn't necessarily indicate poor service. It's also expected that larger companies will receive more complaints than smaller ones.

If you find you're unhappy with your service from TPG, you can use any of the support channels mentioned above to remedy your problems.

Image from TIO Annual Report 2018-2019, p. 48.

FAQ about TPG's NBN plans

Who is TPG owned by?

TPG Telecom is an Australian owned and operated publicly-listed company. It changed ownership during a merger with Vodafone Hutchison in July 2020, where the original TPG Telecom was renamed and delisted. Vodafone Hutchison was then renamed TPG Telecom and continues to trade under that name.

Which network does TPG use for the NBN?

Unlike many Internet providers, TPG actually directly owns the third-largest metropolitan fibre-optic network in Australia. However, the bulk of your broadband connection will still go through the cables that make up the National Broadband Network, owned by NBN Co.

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