People Energy has put all market offers on hold for now. Please treat information on this page as historical only. We will update you when more information is made available.
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People Energy is a small energy retailer in Victoria. The company previously offered electricity services in New South Wales, Queensland and South Australia, and may still have existing customers in these states. However, the company now only accepts new residential and business customers in Victoria.
Residential customers can take advantage of a price matching offer if they receive a more competitive comparable offer from another provider. If People can't match or beat the offer, any termination fees will be waived. However, the provider also states that residential plans have no lock-in contracts and no early termination fees, so you are free to switch providers even without the price matching offer.
Both residential and business customers can choose from paper or electronic billing options.
No lock-in contracts, no early termination fees and offers several payment options.
Cons
There is no solar panel installation or GreenPower plans.
Its website doesn't have a lot of information about what's offered, so carefully read any contract before signing up.
Retailer name
People Energy
Customer service rating
Customer service rating
Complaints as percentage of customers
10%
Total complaints in 2019-20
10
Calls taken within 30 seconds by call centre
96%
Average call centre wait time
15
Percentage of calls abandoned by call centre
3%
What plans are offered by People?
Does People offer solar?
While it doesn't offer solar-specific plans, the retailer does give solar rebates to customers who already have solar panel systems installed. Your solar rebates will depend on your location and your tariff type.
If you are a new solar customer, you'll have to arrange solar panel installation before you can receive a rebate through People Energy.
Important notes: The estimated price we show by default is based on a single rate tariff. On your bill this might be known as a 'peak tariff', 'peak only' or an 'anytime tariff'. There are other tariff types available to customers and you may need to contact your provider if you are on these tariffs:
Single rate with a controlled load
Time of use
Time of use with a controlled load
The price estimate should not be used as an official quote, but an indication of what your costs may be on the plan. It varies based on whether you provide us with your bill details. You can learn more here.
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Sarah Brandon is an editor at Finder specialising in technology and reviews. She has a Bachelor of Science in Psychology from New York University and loves learning about why people do what they do. Sarah has researched and written about a wide range of topics, from air purifiers to AirPods. But no matter the subject, her number one priority is figuring out what information our readers need to make the best decisions.
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