We’re reader-supported and may be paid when you visit links to partner sites. We don’t compare all products in the market, but we’re working on it!
Enova Energy has gone into administration. Please treat information on this page as historical only. If you're a former Enova customer, remember to compare when switching to a new provider to make sure you get the right deal.Enova Energy is all about community spirit. It reinvests 50% of its profits (after tax and reinvestment) into community projects like housing, renewables schemes, flood assistance and more.
It also goes above and beyond for the environment, scoring a full 10 out of 10 points on the 2022 Green Electricity Guide.
Enova charges more for these benefits though: in both QLD and NSW its plans are equal to the reference price (the benchmark set by the government) and dip only 2–3% if you hit a pay-on-time discount. Most other providers sell cheaper plans, but the way Enova reinvests your money may be a strong incentive to sign up.
Enova doesn't sell gas plans so you won't be able to bundle your utilities.
Beyond that, you might appreciate:
Luckily, Enova doesn't do lock-in contracts so you can change to a new provider anytime you want.
| Plans | Difference from reference price | Annual bill estimates |
|---|---|---|
| Community Plus | Equal to | $1,390 |
Estimated cost including GST for an average household using 3,900 kWh yearly on a flat rate tariff in the Ausgrid network.
| Plans | Difference from reference price | Annual bill estimates |
|---|---|---|
| Community Plus | Equal to | $1,455 |
Estimated cost including GST for a household using 4,600 kWh yearly on a flat rate tariff in the ENERGEX Ltd network.
Enova Energy has a set of dedicated solar plans called Solar Premium that pay a feed-in tariff for any energy you export.
However, you'll need to have your solar system set up already since Enova doesn't help with installation.
Enova Energy's feed-in tariffs are quite poor. They're less than or roughly equal to the state average in NSW and QLD, but tank after the first 5kWh exported each day (roughly the amount a single solar panel generates).
If you're exporting any reasonable amount of solar per day, don't expect to get much of a rebate from Enova.
NSW: 7c/kWh
QLD: 7c/kWh
Green Electricity Guide rating: 10/10
Enova Energy scored the maximum possible points on the 2022 Green Electricity Guide, excelling at supporting renewable energy, being transparent about its plans and more.
Even better, Enova is partnered with the only other max-scoring provider, Diamond Energy. It buys renewable power from Diamond and solar energy from its own customers, which offsets the environmental impact of any power you use.
Enova also invests in a number of renewables projects, such as the Haystacks Solar Garden (a solar farm). It's also working on a number of power-sharing schemes that may allow households to share renewable power with each other.
Finally, Enova Energy sells GreenPower, which lets customers pay extra for their energy to support renewables in Australia.
For GreenPower, you might pay an extra:
This is cheaper than the government average of 5c/kWh for 100% GreenPower, making it a good price.
Note: 5,000 kWh was used as an average annual power consumption figure based on data from the 2020 Residential energy consumption benchmarks report for the AER. Power consumption varies by state and household size.
Customers who call up Enova Energy can expect to wait a little longer than other providers, according to data from the AER's Annual Retail Markets Report 2020-2021.
Beyond that, Enova customers didn't have much to complain about compared to other providers.
| Enova Energy | Market Average | Major provider average | |
|---|---|---|---|
| Average call wait time | 75 seconds | 58 seconds | 115 seconds |
| Calls abandoned before being answered | 7% | 7% | 7% |
| Complaints (% of total customers) | 1% | 3% | 1.5% |
If you have a question or issue, Enova Energy's team is available during the week between 9am and 5pm (AEST).
You can:
Enova Energy's customer support team is entirely based in NSW.
If you're keen to switch to an energy plan from Enova Energy, you'll need to visit Enova's website directly and enter your details.
For more details, take a look at our guide on switching energy plans.
Important notes: Our estimated price is based on single rate tariffs. Your bill may show this as "peak tariff", "anytime tariff" or "peak only". Other tariff types are available to customers, so you may need to contact your provider if your tariff is:
Instead of an official quote, take the price estimate as an indication of what your costs may be on the plan. If you provide your bill details, these estimates will vary. Learn more here.
Icons made by Freepik, mangsaabguru from www.flaticon.com
Find out how much the average household spends on energy, how Australia's energy prices compare globally, and statistics on energy stress.
Energy Locals' electricity plans are cheaper than ever before following a recent reduction in rates.
Want to know if your business is paying too much for energy? We've analysed bills for power from SMEs across Australia.
Switching electricity plans should be easy. Find out what to consider in choosing the best energy plan to switch to in our guide.
Have an issue with your power supply? Find how to reach Energex's support team.
A complete guide to obtaining the best solar panel quotes in Melbourne.
A complete guide to solar panel installation and quotes in and around Canberra.
What you need to know to get started with solar energy in Sydney.
Learn what four motoring experts thought of the Hyundai IONIQ hybrid and plug-in hybrid
Find out how to switch from a fossil-fuel guzzler to an electric car.
Find a better plan and avoid the price hikes.
Check out Finder's picks for the best plans available.
Compare mobile broadband services, perfect for renters and travellers.
Get an NBN connection on a budget with our curated list of plans.
