Enova Energy review: Electricity in NSW and QLD

Enova Energy sets itself apart by giving 50% of its profits (after tax and reinvestment) back to the community in the form of local projects. You can purchase a plan if you live in New South Wales or South East Queensland.

You can see our complete evaluation of Enova Energy below, as well as our opinion of its customer service and environmental options.

Can I get solar power?

Yes, Enova offers solar plans with feed-in tariffs to customers who already have solar panel systems. Depending on the plan you sign up for, you may need to have a net meter installed.

If you don't have a solar system installed and aren't able to get one, the company offers a unique opportunity. Customers in certain areas can contribute to a solar garden project which buys and installs solar panels on the roofs of medium-sized businesses. In return, you'll get a credit on your power bill and help support renewable energy.

Can I get GreenPower?

Yes, Enova is GreenPower accredited and offers plans with 50% or 100% of the energy sourced from government-certified renewables.

For those who want to further reduce their carbon footprint, customers can also join a Renewable Development Initiative that helps create and support community solar projects.

Enova Community

Enova Community is Enova's not-for-profit branch that facilitates access to renewable energy for low-income residents and community groups with limited funds. The charity works with several community organisations on the following projects:

• Solar gardens. The solar garden project enables people who can't install solar on their own rooftops to contribute to renewable energy by helping buy solar panels for solar gardens in exchange for a recurring credit on their electricity bill.
• Community housing. In partnership with North Coast Community Housing and the Office of Environment and Heritage, Enova supports community housing solar projects. The company also offers home energy audits to help low-income residents reduce electricity consumption and save money.
• Solar for community groups. Enova has worked with LightnUp Inc, RED Inc and Community Owned Renewable Energy Mullumbimby to install solar panels on rooftops of community organisations.

How can I pay my bills?

Enova accepts several types of payments, including the following:

• Direct debit

  To set up a direct debit, fill out the form in your welcome packet or call Enova on (02) 5622 1700. The amount you owe will then be automatically taken from your account or credit card on the relevant due date.

• Credit card

  Enova accepts Visa and Mastercard payments. However, a fee applies for all credit card payments unless you are using your card for a direct debit.

• Phone

  You can pay over the phone by calling (02) 5622 1700.

• BPAY

  To use BPAY, make sure to check the biller code and reference number on your invoice.

• In person

  You can pay your bill in person at any Westpac branch. Keep in mind, a fee applies.

Why consider Enova Energy?

• Renewable energy. In addition to solar power and GreenPower plans, Enova gives customers who aren't able to install solar panels other opportunities to support renewable energy.
• Community support. Enova is community owned and gives 50% of profits back to the community.
• No-lock-in contracts. If you decide Enova isn't right for you, you can cancel your account at any time.
• Pay-on-time discount. Customers can earn discounts by paying their bills on time each month.
• Monthly billing. While your actual meters will be read quarterly, Enova offers monthly billing to help customers avoid bill shock at the end of the quarter.
• Electronic billing. Enova sends bills via email to reduce the impact on the environment. However, if you prefer paper billing, you can make alternative arrangements by calling customer service.

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