- Donates 50% of profits back to community projects
- 100% Australia-based customer support
- Tied in first place in the 2022 Green Electricity Guide, making it an excellent environmental choice
- Plans are barely cheaper than the reference price
- Very low feed-in tariffs after the first 5kWh of solar exported each day
Enova Energy is all about community spirit. It reinvests 50% of its profits (after tax and reinvestment) into community projects like housing, renewables schemes, flood assistance and more.
It also goes above and beyond for the environment, scoring a full 10 out of 10 points on the 2022 Green Electricity Guide.
Enova charges more for these benefits though: in both QLD and NSW its plans are equal to the reference price (the benchmark set by the government) and dip only 2–3% if you hit a pay-on-time discount. Most other providers sell cheaper plans, but the way Enova reinvests your money may be a strong incentive to sign up.
Enova doesn't sell gas plans so you won't be able to bundle your utilities.
Beyond that, you might appreciate:
- Enova is 100% Australian owned and operated
- Live chat support is available on the website
- Impressive green credentials – it scored 10 out of 10 on the 2022 Green Electricity Guide
What's the catch?
- Solar feed-in tariffs are average for the first 5kWh exported each day, then drop to 50% afterwards
- None of Enova's plans are much cheaper than the "fair" price set by the government, which is higher than most providers charge
Luckily, Enova doesn't do lock-in contracts so you can change to a new provider anytime you want.
Enova Energy sells power plans to residents of NSW and QLD. It's a community-owned company with over 1,000 Australian investors, though it's not publicly listed on the ASX.
Here's a quick summary of Enova Energy's electricity plans, separated by state. We've provided annual bill estimates.
|Community Plus||Equal to||$1,390|
Estimated cost including GST for an average household using 3,900 kWh yearly on a flat rate tariff in the Ausgrid network.
|Community Plus||Equal to||$1,455|
Estimated cost including GST for a household using 4,600 kWh yearly on a flat rate tariff in the ENERGEX Ltd network.
Does Enova Energy offer solar plans?
Enova Energy has a set of dedicated solar plans called Solar Premium that pay a feed-in tariff for any energy you export.
However, you'll need to have your solar system set up already since Enova doesn't help with installation.
How good is the feed-in tariff?
Enova Energy's feed-in tariffs are quite poor. They're less than or roughly equal to the state average in NSW and QLD, but tank after the first 5kWh exported each day (roughly the amount a single solar panel generates).
If you're exporting any reasonable amount of solar per day, don't expect to get much of a rebate from Enova.
How green is Enova Energy?
Green Electricity Guide rating: 10/10
Enova Energy scored the maximum possible points on the 2022 Green Electricity Guide, excelling at supporting renewable energy, being transparent about its plans and more.
Even better, Enova is partnered with the only other max-scoring provider, Diamond Energy. It buys renewable power from Diamond and solar energy from its own customers, which offsets the environmental impact of any power you use.
Enova also invests in a number of renewables projects, such as the Haystacks Solar Garden (a solar farm). It's also working on a number of power-sharing schemes that may allow households to share renewable power with each other.
Finally, Enova Energy sells GreenPower, which lets customers pay extra for their energy to support renewables in Australia.
For GreenPower, you might pay an extra:
- $52.25 per quarter – 100% GreenPower (4.18 c/kWh)
This is cheaper than the government average of 5c/kWh for 100% GreenPower, making it a good price.
Note: 5,000 kWh was used as an average annual power consumption figure based on data from the 2020 Residential energy consumption benchmarks report for the AER. Power consumption varies by state and household size.
User reviews & customer service
Enova Energy customer service
Customers who call up Enova Energy can expect to wait a little longer than other providers, according to data from the AER's Annual Retail Markets Report 2020-2021.
Beyond that, Enova customers didn't have much to complain about compared to other providers.
|Average call wait time||75 seconds||58 seconds||115 seconds|
|Calls abandoned before being answered||7%||7%||7%|
|Complaints (% of total customers)||1%||3%||1.5%|
How can I get in touch with Enova Energy?
If you have a question or issue, Enova Energy's team is available during the week between 9am and 5pm (AEST).
- Ring up the customer support line
- Ask a question via live chat on the website
- Leave a message on social media via Enova's Twitter or Facebook pages
Enova Energy's customer support team is entirely based in NSW.
If you're keen to switch to an energy plan from Enova Energy, you'll need to visit Enova's website directly and enter your details.
- Once you've purchased the plan you want, Enova will switch you over from your previous provider within 2 business days.
For more details, take a look at our guide on switching energy plans.
Important notes: Our estimated price is based on single rate tariffs. Your bill may show this as "peak tariff", "anytime tariff" or "peak only". Other tariff types are available to customers, so you may need to contact your provider if your tariff is:
- Single rate with controlled load
- Time of use
- Time of use with controlled load
Instead of an official quote, take the price estimate as an indication of what your costs may be on the plan. If you provide your bill details, these estimates will vary. Learn more here.
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