MATE provides local Australian customer support and offers discounts when bundling NBN with mobile plans.
Evening speeds are often slower during peak times which might impact overall performance expectations.
Plans are month-to-month with a 1-month risk-free guarantee and promotional pricing is often available.
MATE NBN review: Our verdict
MATE’s unlimited data NBN plans suit people who want simple, no-fuss internet with a responsive, Australia-based customer support team, plus bundling discounts across mobile and internet.
Its plans range from NBN 25 all the way up to NBN 2000, covering every major speed tier on the fixed-line network.
Pricing sits around the mid-market range - not the cheapest available, but frequent promotional discounts can help bring the cost down.
Its typical evening speeds also come in slightly below the maximum for each tier, though for most households, the difference is unlikely to be noticeable day-to-day.
On top of that, it offers a one-month money-back guarantee if you’re unhappy with the service.
Pros
Australia-based customer support, 7 days a week
One-month money-back guarantee for new customers
No lock-in contracts or setup fees
Option to BYO modem and add on a home phone (VoIP) service for $12 a month
$10 a month bundling discount when you add a MATE mobile plan
Cons
Pricing sits in the mid-market range
Typical evening speeds come in slightly below the tier maximum on most plans
Compare MATE's fixed-line NBN plans
Speeds above NBN 100 require an FTTP or HFC connection. Entering your address on MATE's website will confirm which plans are available at your property.
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How we picked these
How the Finder Score helps you find a better broadband plans
We designed the Finder Score to simplify your search for the best NBN and Home Wireless plans. By analysing hundreds of options from over 40 providers, we evaluate pricing, speeds, data allowances and plan features. Each factor is weighted and combined to generate a score out of 10 — helping you quickly spot the most competitive plans on the market. Read the full breakdown.
Compare MATE's fixed wireless NBN plans
MATE offers fixed wireless NBN plans for regional and rural areas where a standard fixed-line connection isn't available.
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How we picked these
What features are included with MATE's NBN plans?
MATE keeps its plans simple, but there are a few useful inclusions worth knowing about.
One-month money-back guarantee
If you're not satisfied with your MATE service during the first month, you can get a full refund of your plan fee.
Bundle and save
Adding a MATE mobile plan to your account gets you $10 off your NBN bill every month, applied automatically at billing time.
Home phone add-on
For an extra $12 per month, you can add a VoIP home phone service with unlimited calls to Australian landlines and mobiles.
How does MATE rate on performance?
MATE isn’t included in the ACCC’s Measuring Broadband Australia program, which independently tests and publishes quarterly speed data for major NBN providers.
This means MATE's performance during the busy evening hours of 7pm–11pm is not independently verified by a third party.
What MATE does publish are its own self-reported typical evening speeds.
These figures fall slightly short of each plan's maximum speed, for example, 49Mbps on an NBN 50 plan rather than 50Mbps.
In practice, this gap is unlikely to be noticeable for most users.
MATE notes that actual speeds can vary depending on your connection type, with FTTN and FTTB services in particular more affected by distance from the node.
How does MATE rate for customer service?
MATE offers Australia-based customer service via phone, live chat and email.
Phone and chat support is available Monday to Friday, 8:30am-7pm and Saturday to Sunday 9am-5pm.
Alternatively, you can email support@letsbemates.com.au.
Mariam Gabaji is a journalist with 13 years of experience, specialising in consumer topics like mobile services and energy costs. Her work appears in the ABC, Yahoo Finance, 9News, The Guardian, SBS, 7News, A Current Affair and Money Magazine. Mariam holds a Bachelor of Arts in Journalism and was a finalist for the 2024 and 2025 IT Journalism Award for Best Telecommunications Journalist.
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Can we keep the same email address which we have had for many years
Finder
MariamJuly 28, 2025Finder
Hi Keith, if your email is tied to your internet provider you may lose access if you cancel your internet service.
Some providers let you keep the email (often for a small fee or by converting it to a standalone email account). Others will deactivate it shortly after your service ends. You will need to check with your internet provider directly.
What you can do:
– Check with your provider before cancelling.
– Set up a free, independent email (like Gmail or Outlook) and use mail forwarding and auto-reply (if available) to ease the transition.
Hope this helps!
thinkpicMarch 24, 2016
Are mate speeds subject to off peak speed changes?
They offer a fibre to the premises option. Am I right that this only applies if NBN has directly connected you and that there is no option to have this option installed if you are in a fibre to the node area?
Finder
KennethMarch 31, 2016Finder
Hi Thinkpic,
The plans currently offered by Mate Communicate do not split the monthly data allowance into peak or off-peak. If you exceed your data allowance for the month, your speed will be reduced (shaped) for both peak and off-peak times.
The Fibre to the Premises (FTTP) plan is only available for customers who are connected to the NBN FTTP network. Mate Communicate offers plans for customers who are connected to the Fibre to the Node or Fibre to the Basement networks.
The company responsible for building the National Broadband Network, nbn, offers a Technology Choice program which allows end users to upgrade to an FTTP connection at the end user’s own expense.
Skip the upfront costs with an internet plan that includes zero setup fees. Bring your own modem or snag one for $0 with some providers by staying connected for a set time.
Find out if it's worth signing up to iiNet for your broadband connection.
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Can we keep the same email address which we have had for many years
Hi Keith, if your email is tied to your internet provider you may lose access if you cancel your internet service.
Some providers let you keep the email (often for a small fee or by converting it to a standalone email account). Others will deactivate it shortly after your service ends. You will need to check with your internet provider directly.
What you can do:
– Check with your provider before cancelling.
– Set up a free, independent email (like Gmail or Outlook) and use mail forwarding and auto-reply (if available) to ease the transition.
Hope this helps!
Are mate speeds subject to off peak speed changes?
They offer a fibre to the premises option. Am I right that this only applies if NBN has directly connected you and that there is no option to have this option installed if you are in a fibre to the node area?
Hi Thinkpic,
The plans currently offered by Mate Communicate do not split the monthly data allowance into peak or off-peak. If you exceed your data allowance for the month, your speed will be reduced (shaped) for both peak and off-peak times.
The Fibre to the Premises (FTTP) plan is only available for customers who are connected to the NBN FTTP network. Mate Communicate offers plans for customers who are connected to the Fibre to the Node or Fibre to the Basement networks.
The company responsible for building the National Broadband Network, nbn, offers a Technology Choice program which allows end users to upgrade to an FTTP connection at the end user’s own expense.
Thanks,
Ken