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Finder’s pet insurance methodology

How we calculated the Finder pet insurance awards.

What are the Finder pet insurance awards?

Finder's pet insurance awards is a ratings methodology that compares both price and features across 24 pet insurance policies. To determine the ratings, we got 100+ pet insurance quotes based on 6 different pet profiles.

While we have gathered quotes for a range of different cats and dogs, your costs may differ depending on the breed, age and sex of your pet.

Why you can trust our research

policies assessed
quotes analysed
hours of research
pet profiles used

Selection criteria

The criteria for Finder's pet insurance awards was determined by our insights team and insurance experts.

Pet insurance eligibility criteria

  • The pet insurance provider must be in the market for at least 12 months
  • The policy must be available in Australia
  • The policy must be available to buy online
  • The policy must cover accidents and illnesses
  • The policy must be the most comprehensive option the provider offers


Metrics scored using either the tired scores when dealing with categorical data points, or a dynamic scoring when dealing with numeric data. Finder's dynamic scoring means a product's metric is scored in comparison to the data points of all the other competitor products.

MetricsScoring method
Maximum yearly benefitDynamic
Maximum AgeDynamic
Reimbursement rateDynamic
Routine careManual
Paralysis Tick BenefitDynamic


Metric Value Features
Maximum yearly benefit10%20%
Maximum Age5%7%
Reimbursement rate10%20%
Routine care5%10%
Paralysis Tick Benefit5%8%

Pet profiles

The below dog and cat profiles were used in our quote collection.

DogBorder CollieFemale2Yes
CatDomestic ShorthairMale2Yes
DogBorder CollieFemale6Yes
CatDomestic ShorthairMale6Yes

What are the Finder customer satisfaction awards?

The Finder customer satisfaction awards surveys thousands of Australians to better understand how they feel about their recent product purchases and help you make a decision about what to buy. It's an independent awards program calculated by our data and insights team. Commercial partnerships don't influence the results in any way.

Pet insurance customer satisfaction awards criteria and methodology

To get our customer satisfaction award winners for pet insurance, we asked a total of 1300 customers how they felt about their current pet insurer. To be eligible for inclusion in the final results, we had to get a minimum of 45 responses for each pet insurer.

The recency period varied between 3 months to 3 years, depending on the product category.

Respondents were asked whether they would recommend the pet insurer to a friend. This result was scored out of 5 as a percentage. For example, if 80% of respondents said they would recommend a product, it received a score of 4 out of 5.

Customers were asked how they would rate each pet insurer overall on a scale between 1 and 5 and in terms of:

  • Features and benefits
  • Customer service
  • Value for money
  • Ease of application
  • Overall

The final score was calculated as an average of all metrics scored.

Disclaimer: While we endeavour to assess the majority of product providers in the market, this is not always possible and it may be that not every product or brand in the market was included for judging.

Why you can trust Finder's pet insurance experts

freeYou pay nothing. Finder is free to use. And you pay the same as going direct. No markups, no hidden fees.
expert adviceYou save time. We spend 100s of hours researching pet insurance so you can sort the gold from the junk faster.
independentYou can trust us. We say it like it is. We aren't owned by an insurer and our opinions are our own.

Frequently asked questions

Peta Taylor's headshot
Written by

Associate publisher

Peta Taylor is an associate publisher at Finder, specialising in car insurance. She's been analysing product disclosure statements and publishing articles for car insurance for over a year. Peta has a Bachelor of Communications and Media Studies with a Major in Marketing from the University of Wollongong and a Cert IV in Media Journalism. Peta is part of Finder's car insurance awards team and works alongside editorial and insights experts to bring drivers the best in car insurance products every year. See full bio

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