Finder’s pet insurance methodology

What are the Finder pet insurance awards?

Finder's pet insurance awards is a ratings methodology that compares both price and features across 24 pet insurance policies. To determine the ratings, we got 100+ pet insurance quotes based on 6 different pet profiles.

While we have gathered quotes for a range of different cats and dogs, your costs may differ depending on the breed, age and sex of your pet.

Why you can trust our research

Selection criteria

The criteria for Finder's pet insurance awards was determined by our insights team and insurance experts.

Pet insurance eligibility criteria

• The pet insurance provider must be in the market for at least 12 months
• The policy must be available in Australia
• The policy must be available to buy online
• The policy must cover accidents and illnesses
• The policy must be the most comprehensive option the provider offers

Scoring

Metrics scored using either the tired scores when dealing with categorical data points, or a dynamic scoring when dealing with numeric data. Finder's dynamic scoring means a product's metric is scored in comparison to the data points of all the other competitor products.

Metrics	Scoring method
Maximum yearly benefit	Dynamic
Maximum Age	Dynamic
Reimbursement rate	Dynamic
Routine care	Manual
Paralysis Tick Benefit	Dynamic
Price	Dynamic

Weights

Metric	Value	Features
Maximum yearly benefit	10%	20%
Maximum Age	5%	7%
Reimbursement rate	10%	20%
Routine care	5%	10%
Paralysis Tick Benefit	5%	8%
Price	65%	35%

Pet profiles

The below dog and cat profiles were used in our quote collection.

Animal	Breed	Sex	Age	Desexed
Dog	Cavoodle	Male	2	Yes
Dog	Border Collie	Female	2	Yes
Cat	Domestic Shorthair	Male	2	Yes
Dog	Cavoodle	Male	6	Yes
Dog	Border Collie	Female	6	Yes
Cat	Domestic Shorthair	Male	6	Yes

What are the Finder customer satisfaction awards?

The Finder customer satisfaction awards surveys thousands of Australians to better understand how they feel about their recent product purchases and help you make a decision about what to buy. It's an independent awards program calculated by our data and insights team. Commercial partnerships don't influence the results in any way.

Pet insurance customer satisfaction awards criteria and methodology

To get our customer satisfaction award winners for pet insurance, we asked a total of 1300 customers how they felt about their current pet insurer. To be eligible for inclusion in the final results, we had to get a minimum of 45 responses for each pet insurer.

The recency period varied between 3 months to 3 years, depending on the product category.

Respondents were asked whether they would recommend the pet insurer to a friend. This result was scored out of 5 as a percentage. For example, if 80% of respondents said they would recommend a product, it received a score of 4 out of 5.

Customers were asked how they would rate each pet insurer overall on a scale between 1 and 5 and in terms of:

• Features and benefits
• Customer service
• Value for money
• Ease of application
• Overall

The final score was calculated as an average of all metrics scored.

Disclaimer: While we endeavour to assess the majority of product providers in the market, this is not always possible and it may be that not every product or brand in the market was included for judging.

Frequently asked questions

• How often are policies reviewed for the Finder awards?

  We currently run our Finder pet insurance awards once a year. The 2023 awards are based on policies that were available to take out during the 2022 period.

• Do we rate all products available in the market?

  We work to assess the majority of products in the market but this isn't always possible and it may be that not every product or brand in the market was included for judging. For our pet insurance awards, we looked at over 70 pet insurance polices and got prices for 28 of the most comprehensive options each of these providers offered.

• Why aren't some insurers included in the final results?

  Sometimes we aren't able to include an insurer in our final results because we were unable to get enough quotes from them or they did not meet our eligibility criteria.