Aussie Broadband received the following awards in the 2023 Customer Satisfaction Awards and the 2023 Innovation Awards:
Customer satisfaction is Aussie Broadband's bread and butter. It was ranked the number 1 NBN provider by customers in the 2023 Finder Customer Satisfaction Awards.
While its prices are slightly more expensive than its competitors, many customers don't seem to mind paying a few extra dollars (around $5-$10 more per month) for local support that's responsive.
Aussie Broadband could be right for you if:
While Aussie Broadband has a lot going for it, including fast speeds, consider:
Michael Todd's experience
The Aussie Broadband NBN Super Fast (NBN 250) has been more than adequate for our household of 9 people, and was relatively easy to set up. Aussie Broadband has always been very proactive in alerting us to any maintenance or connectivity issues, although these have been rare.— Michael Todd, Finder crew member
That means at the busiest hours of the day (7-11pm), you won't have to deal with buffering issues.
Besides its primary range of NBN plans, its NBN 250 and NBN 1000 plans also offer some of the fastest typical evening speeds on the market, coming second only to Telstra.
Aussie Broadband offers a BYO modem option if you already have one from your previous provider so you don't have to fork out an additional modem cost.
Otherwise, you can grab one from Aussie for $149, which is about the average price of a modem.
While the prices won't blow a hole in your budget, you could find better priced plans with better data inclusions elsewhere.
In June 2024, Aussie Broadband placed 9th (out of 12 providers) in the ACCC Broadband Performance Report for download speeds during busy hours of the day (7-11pm). It delivered maximum speeds 98.5% of the time.
Even though it was placed 9th, its delivery of maximum speeds 98.5% of the time during busy hours is a new high ahead of its previous high of 98.3%, which was achieved in the March 2024 reports.
Aussie Broadband is known for its responsive customer service. You can:
Aussie Broadband also gives you access to a few perks and features besides its excellent customer support and fast Internet speeds:
You can choose to bundle your NBN plan with Fetch TV to enjoy 45+ channels. Prices start at an additional $10 a month.
You can get up to 20GB of bonus data on your mobile broadband plan if you bundle it with an NBN plan.
The amount of bonus data depends on which plan you choose.
Aussie Broadband offers gamer-centric features on its NBN plans that lower latency, and gives you real-time data on its network about ping times.
It also maintains direct domestic links to Steam and Twitch so you can spend less time installing updates and get better video quality.
For under $60 a month, Aussie Broadband offers seniors an NBN 12 plan with unlimited data and a landline. You will need to call Aussie Broadband directly to sign up.
Aussie Broadband's app isn't like a regular one that only tracks usage. It also comes with some additional features such as:
While we think Aussie Broadband has a lot to offer, there are other providers that offer similar plans for cheaper.
For another Aussie option:
Superloop is a great option for high speed NBN and costs less compared to Aussie Broadband. Plus, you have access to local customer support too if that's important to you.
For cheaper plans:
Tangerine offers some of the cheapest NBN plans on Finder. Despite being priced lower than Aussie Broadband, it still offers the same typical evening speeds on its NBN 25 and NBN 50 plans.
For more reliability:
If you're after another big brand that's performed well in speeds, Optus has got plenty to offer. Its plans are comparable to Aussie Broadband's but with a difference: Optus continually tops the charts of the ACCC Report for speed and reliability.
Signing up to Aussie Broadband is fairly simple once you've worked out what plan is right for you.
For NBN plans, once you've decided on the plan, simply click the green "Go to site" button in our comparison table. All you'll need to do then is type in your address to sign up to the NBN plan of your choice.
What if I'm moving house?
You can select a date during the sign up process for when you'd like your new Aussie Broadband plan to be activated. Keep in mind that it could take up to 5 business days to get connected.
Make sure to give your current provider a heads up in case there's a notice period to account for. You don't want to be stuck paying for 2 Internet services.
If you're still feeling unsure about the process, check out our guide on how to switch broadband providers.
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You can rely on us. We update our database of plans and deals every month, and we're constantly fact-checking.
We're here to help. We've helped millions of Aussies find better broadband internet, with no plans to slow down.
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Do I get an email address with Aussie Broadband?
Yes, you are able to create up to 5 email accounts for free with your Aussie Broadband service.
I have been with Aussie broadband for years, and they are great, I just checked and I now have nbn, my modem is about 6 years old, would that put the speed up
Hi doglass3, hopefully, I’m understanding this correctly, that you previously weren’t able to sign up for an NBN plan but now it’s available to you? I would suggest chatting to Aussie Broadband to see if your modem is compatible – they’ll be best placed to help you out. Your speeds will depend on which NBN plan you sign up to: https://www.finder.com.au/broadband-plans/nbn-speed-tiers You can use this guide on NBN speed tiers to get you started. It’s a bit difficult to say exactly how much faster your internet will be without knowing what internet plan you currently have, but hopefully this advice should give you a good start.