TPG broadband is one of the biggest players in the Australian ISP scene. It offers a variety of packages with a strong focus on "unlimited" offerings.
What services does TPG offer?
TPG broadband has grown to become one of the country's largest Internet Service providers. It offers a full suite of broadband services in areas served by the NBN, as well as ADSL services in most other locations, and has a large emphasis on offering "unlimited" data quotas.
How much does TPG Broadband cost?
TPG offers plans across a very wide variety of configurations, depending on the connection type and desired contract length.
ADSL2+ plans on TPG’s own infrastructure are available for either 12 or 18 month contract terms, but altering the contract term does not bring a specific discount into play. If you don’t want a phone line of any sort, TPG also offers Naked ADSL2+ plans on 6 or 18 month terms.
If you bundle ADSL2+ with a phone line from TPG, contracts are available for either 6 or 24 month terms. Signing up for the longer period there brings with it a reduced setup cost, but does not affect monthly pricing.
If you live outside TPG’s own infrastructure, TPG offers what it calls "off net" ADSL2+ plans on 6 month contract terms.
TPG offers its own fibre to the building (FTTB) product to selected locations on 6 or 18 month contract terms. A $99.95 setup fee applies if you opt for the 6 month term, but otherwise pricing is identical on either contract setup.
On the NBN front, plans are available on a month to month basis with a $99.95 setup fee, or 18 month contract with no setup fee.
What additional services are included?
What voice options are provided?
TPG provides a range of bundles including phone provisioning alongside its standalone and Naked ADSL2+ plans. For those bundles it depends on your monthly spend, with lower priced ($39.99-$59.99) bundles operating on a straight pay as you go basis, while the higher tier bundles offer unlimited local, national and 13/300 calls. Some higher tiers start adding in international and calling minutes to the mix.
In the NBN space, the unlimited data bundle works on a pay as you go basis for calls, but all other bundles provide unlimited local and national calls, with the highest tier XXL plan also offering unlimited Australian mobile calls as well. The Fibre To The Building plans offer unlimited local and national calls, as well as 100 provided international calling minutes.
What TV and movie options are provided?
TPG provides an IPTV offering for customers on its own ADSL2+ network free of charge. This provides standard definition broadcasts from Al Jazeera, Bloomberg, Channel NewsAsia, France 24, Russia Today, Deutsche Welle, Hungarian TV, Indonesian TV, Phoenix Infonews Channel, TRT, Thai TV5, TV5 Monde, VOA and Cuba Vision.
What happens if I exceed my monthly download limit?
Many of TPG’s plans offer unlimited data, where you can’t by definition exceed your download limit, although acceptable usage policies may apply. For those plans with a download limit, you’ll be speed limited ("shaped") for the rest of your month. Depending on your plan, that could dip as low as 128K down and 64K up.
Pros and cons
- Huge variety of plans TPG’s plans cross all types of connection possibilities, depending on your location, and multiple term lengths, giving them a lot of flexibility.
- IPTV is free. TPG doesn’t charge an additional fee for its IPTV service.
- Includes Naked Options. For ADSL customers, if you don’t feel the need for a landline connection, you can omit one entirely.
- Some plans want you to waive the Customer Service Guarantee. Dropping the CSG allows TPG to drop prices to customers, but could also allow for poorer service resolution, which you would agree to upfront.
- Quota plans use peak/off-peak timing. This isn’t an issue for unlimited plans, but if your plan of choice has a quota, it’s going to be split between off-peak and peak hours. If you don’t use the Web much overnight, you may not get the full value of these plans.
- No Tasmanian ADSL coverage. TPG doesn’t offer ADSL deals, either on its own network or on an off-network basis in Tasmania at all.
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