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Get a cost estimate for Pooled Energy and apply securely online
Where is Pooled Energy Available?
Sydney-based energy provider Pooled Energy offers a unique combination of electricity and pool automation services to households in the Ausgrid and Endeavour networks of New South Wales. By automating your pool, the company aims to reduce energy consumption and help you save on chemical and maintenance costs.
When you sign up and pay an establishment fee, the company will install new automation equipment and sensors that help monitor water quality and energy consumption. The system connects directly to the Internet to send you real-time alerts and optimise your pool based on the current weather. By closely monitoring the water, the retailer can also help you reduce the number of chemicals in the pool as you'll only have to add what the pool actually needs.
New customers must sign up for both electricity and pool services. However, eligible existing customers can cancel their pool services and keep only their electricity with the company.
Disclaimer: The following price estimates are a general guide only. Prices are based on a residential customer in NSW who consumes 3,900 kWh a year on a single rate tariff in the Ausgrid network. Prices last checked on December 2019 and are subject to change. Always check the providers site before applying - Your actual bill may vary, depending on your usage. 2020 and are subject to change. Always check the providers site before applying - Your actual bill may vary, depending on your usage.
Based on the AER annual model usage in the Ausgrid network, the AER reference price is $1,393 / year.
From 1 July 2021, residential demand charges will be introduced for some customers to encourage households to use less electricity during peak demand times. If applicable, demand charges are billed monthly based on your highest demand for electricity in kilowatts (kWh) typically during a 30 or 60 minute period of the preceding month. Whether you receive a demand charge will depend on the electricity network region, your retailer and your electricity usage during peak demand times. The pricing in our tables do not currently account for demand charges. For more information about demand charges, please speak to your electricity retailer.
Combined electricity and pool maintenance services as well as automated pool monitoring equipment.
Cons
Pooled Energy doesn't offer gas or GreenPower options and only operates in the Ausgrid and Endeavour Energy networks in New South Wales.
Retailer name
Pooled Energy
Customer service rating
Customer service rating
Complaints as percentage of customers
13%%
Total complaints in 2019-20
184
Calls taken within 30 seconds by call centre
82%
Average call centre wait time
13
Percentage of calls abandoned by call centre
17%
Does Pooled offer solar?
Yes, Pooled Energy offers solar feed-in tariffs for customers with solar panels. However, the company doesn't install solar panels.
With a solar optimisation service or Intelligent Pool Controller (IPC), the provider can save you money by using solar to run your pool only on sunny days. On rainy days, the pool will be run off-peak, and on days with mixed weather, the energy source will be determined by the IPC statistically. The IPC uses real-time weather data from the Bureau of Meteorology to stay up to date.
Important notes: The estimated price we show by default is based on a single rate tariff. On your bill this might be known as a 'peak tariff', 'peak only' or an 'anytime tariff'. There are other tariff types available to customers and you may need to contact your provider if you are on these tariffs:
Single rate with a controlled load
Time of use
Time of use with a controlled load
The price estimate should not be used as an official quote, but an indication of what your costs may be on the plan. It varies based on whether you provide us with your bill details. You can learn more here.
Sarah Brandon is an editor at Finder specialising in technology and reviews. She has a Bachelor of Science in Psychology from New York University and loves learning about why people do what they do. Sarah has researched and written about a wide range of topics, from air purifiers to AirPods. But no matter the subject, her number one priority is figuring out what information our readers need to make the best decisions.
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