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Pooled Energy went into administration on 25 May 2022 and no longer sells energy plans. Please treat information on this page as historical only.Pooled Energy's main promise is to save you money by reducing your pool costs by up to 60% and make pool maintenance both cheaper and easier.
This convenience comes at a cost in power bills, though, because Pooled Energy's main plan in NSW is equal to the government's reference price and more expensive than most other providers for electricity.
New customers can access a "Sparkling Water" plan with a 10% discount on usage rates, but get lower solar feed-in tariffs as a result.
As part of your Pooled Energy service, you have to pay a $59.95 - $79.95 monthly membership fee as well as a $498 up-front installation cost. In return, Pooled will supply sensors, install an Intelligent Pool Controller, and provide you with "Advanced Water Chemistry" kits yearly to keep your water treated and clean.
Whether Pooled Energy is worth it or not for you will depend on whether you're okay with paying more for power to make pool management more convenient and potentially cheaper.
If you want to bundle your utilities, you'll need to find a different provider because Pooled Energy doesn't sell natural gas plans.
Here are some of the other benefits of going with Pooled Energy:
While electricity from Pooled Energy does not have a lock-in contract, the associated pool automation service does. Since cancelling your power automatically cancels the pool service, too, leaving Pooled Energy in the first 12 months could leave you out of pocket.
Pooled Energy is only available to residents of NSW on the Ausgrid or Endeavour distribution networks that own a swimming pool.
We've given a breakdown of Pooled Energy's electricity plans underneath (including annual bill estimates) so you can see what you might expect to pay.
Click on your state below to get started. Please note that rates and other details were last checked 3 June 2022.
| Plans | Difference from reference price | Rates | Annual bill estimates |
|---|---|---|---|
| Market Offer | Equal to | 12 months guarantee | $1,393 |
| Sparkling Water | 10% less | 12 months guarantee | $1,254 |
Estimated cost including GST for an average household using 3,900 kWh yearly on a flat rate tariff in the Ausgrid network.
| Plans | Difference from reference price | Rates | Annual bill estimates |
|---|---|---|---|
| Market Offer | Equal to | 12 months guarantee | $1,609 |
| Sparkling Water | 10% less | 12 months guarantee | $1,448 |
Estimated cost including GST for an average household using 4,900 kWh yearly on a flat rate tariff in the Endeavour Energy network.
Pooled Energy offers solar feed-in tariffs on all their plans.
However, you'll need to have a solar system already installed, since Pooled Energy doesn't help with the process.
Pooled Energy's feed-in tariffs are 2 - 4c/kWh below the average for NSW, which means they aren't great. If you take advantage of the 10% discounted Sparkling Water plan for new customers, your tariffs will be even lower.
NSW:
Beyond a vague mission goal to "reduce pool energy use", Pooled Energy doesn't have any specific green initiatives nor does it offer GreenPower, which would allow customers to pay extra to support renewables.
While Pooled Energy scored a little better than average on its customer support line, it had over three times the complaints of the average provider.
One-tenth of Pooled's customers were unhappy enough to file a complaint between 2020-2021, according to the most recent AER Annual Retail Markets report.
| Pooled Energy | Market Average | Major provider average | |
|---|---|---|---|
| Average call wait time | 53 seconds | 58 seconds | 115 seconds |
| Calls abandoned before being answered | 6% | 7% | 7% |
| Complaints (% of total customers) | 10% | 3% | 1.5% |
If you need to reach Pooled Energy with a problem or question, you can:
Pooled Energy has local customer support based in St Leonards in Sydney, NSW but does not have live chat on its website.
If you're keen to switch to an energy plan from Pooled Energy, you'll first need to arrange a free pool inspection via the Pooled Energy website.
For more details, take a look at our guide on switching energy plans.
Important notes: We calculate estimated prices based on a single rate tariff. Energy bills may refer to this as "anytime tariff", "peak tariff", or "peak only". Other tariff types are available so you might need to contact your provider if you have a tariff that is:
The price estimates are not exact quotes, only estimates of what you might pay on a plan. You should get more accurate estimates if you provide us with your bill details. Learn more about this here.
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