- Free smart meter installation with some plans
- Extremely cheap GreenPower rates
- High feed-in rates on solar plans
- Limited/slow customer support options
- $40 account establishment fee
- Some app features don’t function properly
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Mojo's plans are some of the cheapest on the market ranging from 16%–25% less than the reference price.
It also has some of the best solar feed-in tariffs around for solar customers who export less than 5kWh per day.
However, you won't be able to bundle your utilities with Mojo Power since it doesn't sell natural gas.
Outside of its low rates, here are Mojo's best points:
Mojo Power sells electricity to residents of South East QLD (including Brisbane, Ipswich, Gold Coast and the Sunshine Coast) and NSW.
Here's a breakdown of Mojo Power's electricity plans, separated into states. We've also included annual bill estimates.
|Plans||Difference from reference price||Rates||Annual bill estimate|
|All Day Breakfast||25% less||Single rate||$1,041|
|Single Minded||10% less||Variable rate||$1,258|
|Evergreen||25% less||Variable rate||$1,041|
Estimated cost including GST for an average household using 3,900 kWh yearly on a flat rate tariff in the Ausgrid network.
|Plans||Difference from reference price||Rates||Annual bill estimate|
|All Day Breakfast||16% less||Single rate||$1,222|
|Single Minded||3% less||Variable rate||$1,407|
|Evergreen||16% less||Variable rate||$1,222|
Estimated cost including GST for a household using 4,600 kWh yearly on a flat rate tariff in the ENERGEX Ltd network.
Mojo Power has dedicated solar plans, but does not offer any assistance with the solar installation process itself.
It offers feed-in tariffs on all plans if you have solar panels installed.
Mojo's solar plans have the highest feed-in tariffs available in both NSW and QLD if you are exporting 5kWh of solar energy per day or less.
For other customers, its regular plans are average in QLD and below average in NSW by about 3.3c/kWh (regardless of energy exported).
Benchmark range. The Independent Pricing and Regulatory Tribunal's report has set NSW's benchmark range for 2020-2021 to 6-7.3c/kWh for feeding electricity into the grid.
Benchmark range. There is no set minimum solar feed-in tariff for South East Queensland, but the rates are monitored by the Queensland Competition Authority.
Mojo Power offers government-accredited GreenPower to customers who don't mind paying extra to support renewables in Australia. This is only available on its "Evergreen" plans.
For GreenPower, you could be paying an extra:
Note: 5,000kWh was used as an average annual power consumption figure based on data from the 2020 Residential energy consumption benchmarks report for the AER. Power consumption varies by state and household size.
Mojo Power got 3 out of 5 stars in our customer service rating. The average between 50 providers we cover is 2.8.
For another perspective, the 2019-2020 market report from the Australian Energy Regulator is another good source to look at. Here's a look at Mojo Power's performance:
|Mojo Power||Market Average||Major provider average|
|Average call wait time||49 seconds||53 seconds||99 seconds|
|Calls abandoned before being answered||4%||9%||6%|
|Complaints (% of total customers)||2%||2%||2%|
Why does customer service rating matter?
A high customer service score is a great indicator of how your energy provider will help you:
Mojo Power is available for contact on weekdays, although it lacks a customer support line for you to call. To reach Mojo Power you can:
If you're keen to switch to an energy plan from Mojo Power, you'll need to visit the Mojo Power website and sign up there.
For more details, take a look at our guide on switching energy plans.
Important notes: The estimated price we show by default is based on a single rate tariff. On your bill this might be known as a "peak tariff", "peak only" or an "anytime tariff". There are other tariff types available to customers and you may need to contact your provider if you are on these tariffs:
The price estimate should not be used as an official quote, but an indication of what your costs may be on the plan. It varies based on whether you provide us with your bill details. You can learn more here.
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