Mojo Power electricity plans and review

Our verdict: Get some of the cheapest rates on the market and high solar feed-in rates with Mojo Power.

No reviews yet. Write a review
Mojo Power electricity See availability per state
Can I get solar power? Solar power

We’re reader-supported and may be paid when you visit links to partner sites. We don’t compare all products in the market, but we’re working on it!

Pros

  • Free smart meter installation with some plans
  • Extremely cheap GreenPower rates
  • High feed-in rates on solar plans

Cons

  • Limited/slow customer support options
  • $40 account establishment fee
  • Some app features don’t function properly

Mojo Power at a glance

Name Product Electricity availability Gas availability Features Customer service rating More details Details
Mojo Power
Mojo Power
NSW, QLD
Not available at the moment
  • Solar
  • Monthly billing
  • Credit card fees

Customer service rating

Customer service rating
  • Solar
  • Monthly billing
  • Credit card fees
More infoView details
Extremely cheap GreenPower options and free smart meter installation.
loading

Compare up to 4 providers

Mojo Power review: Our verdict

Mojo's plans are some of the cheapest on the market ranging from 16%–25% less than the reference price.

It also has some of the best solar feed-in tariffs around for solar customers who export less than 5kWh per day.

However, you won't be able to bundle your utilities with Mojo Power since it doesn't sell natural gas.

Outside of its low rates, here are Mojo's best points:

  • The Mojo Power app can let you see your daily energy charges and project your monthly spend.
  • Most Mojo plans come with free smart meter installation if you don't have one already.
  • It has one of the lowest 100% GreenPower rates on the market, making it a good choice for the environmentally conscious.

What's the catch?

  • All plans come with an "account establishment fee" of $40, which almost no other provider charges.
  • The mobile app has not received an update in 3 years, and reviews indicate that several features (including live usage updates) don't work.
  • You won't get access to the most competitive rates until your smart meter is installed, which can take between 2–5 weeks after signing up.

Where is Mojo Power available?

Mojo Power sells electricity to residents of South East QLD (including Brisbane, Ipswich, Gold Coast and the Sunshine Coast) and NSW.

Energy plans and annual cost estimates by state

Here's a breakdown of Mojo Power's electricity plans, separated into states. We've also included annual bill estimates.

electricity icon

Electricity plans

PlansDifference from reference priceRatesAnnual bill estimate
All Day Breakfast25% lessSingle rate$1,041
Single Minded10% lessVariable rate$1,258
Evergreen25% lessVariable rate$1,041

Estimated cost including GST for an average household using 3,900 kWh yearly on a flat rate tariff in the Ausgrid network.

PlansDifference from reference priceRatesAnnual bill estimate
All Day Breakfast16% lessSingle rate$1,222
Single Minded3% lessVariable rate$1,407
Evergreen16% lessVariable rate$1,222

Estimated cost including GST for a household using 4,600 kWh yearly on a flat rate tariff in the ENERGEX Ltd network.

solar energy icon

Solar Energy

Does Mojo Power offer solar plans?

Mojo Power has dedicated solar plans, but does not offer any assistance with the solar installation process itself.

It offers feed-in tariffs on all plans if you have solar panels installed.

How good is the feed-in tariff?

Mojo's solar plans have the highest feed-in tariffs available in both NSW and QLD if you are exporting 5kWh of solar energy per day or less.

For other customers, its regular plans are average in QLD and below average in NSW by about 3.3c/kWh (regardless of energy exported).

  • Watch out for: While dedicated solar plans have higher feed-in tariffs, they also have much higher usage and supply charges. This means they may not be suitable for you depending on your usage habits.

Benchmark range. The Independent Pricing and Regulatory Tribunal's report has set NSW's benchmark range for 2020-2021 to 6-7.3c/kWh for feeding electricity into the grid.

electricity icon
Mojo Power's range.
22c/kWh for the first 5kWh exported each day, then 7.5c/kWh
solar
If you purchase a solar system.
You can get 22 c/kWh back.
We've used data from South East Queensland to give you the information below.

Benchmark range. There is no set minimum solar feed-in tariff for South East Queensland, but the rates are monitored by the Queensland Competition Authority.

electricity icon
Mojo Power's range.
18c/kWh for the first 5kWh exported each day, then 5.5c/kWh
solar
If you purchase a solar system.
You can get 18c/kWh back.

green energy icon

Green Energy

How green is Mojo Power?

Mojo Power offers government-accredited GreenPower to customers who don't mind paying extra to support renewables in Australia. This is only available on its "Evergreen" plans.

For GreenPower, you could be paying an extra:

  • $7.56 per quarter – 25% GreenPower (0.61c/kWh)
  • $15.13 per quarter – 50% GreenPower (1.21c/kWh)
  • $30.25 per quarter – 100% GreenPower (2.42c/kWh)

Note: 5,000kWh was used as an average annual power consumption figure based on data from the 2020 Residential energy consumption benchmarks report for the AER. Power consumption varies by state and household size.

user

User reviews and customer service

mobile app icon
User-friendly app

★★★★★

3 out of 5 stars
Live chat
Live Chat

Mojo Power user reviews and customer service

Mojo Power got 3 out of 5 stars in our customer service rating. The average between 50 providers we cover is 2.8.

For another perspective, the 2019-2020 market report from the Australian Energy Regulator is another good source to look at. Here's a look at Mojo Power's performance:

Mojo PowerMarket AverageMajor provider average
Average call wait time49 seconds53 seconds99 seconds
Calls abandoned before being answered4%9%6%
Complaints (% of total customers)2%2%2%

Why does customer service rating matter?
A high customer service score is a great indicator of how your energy provider will help you:

  • Understand your current electricity, gas or solar plan
  • Switch to a new plan
  • Figure out your energy bill
  • When you're experiencing any financial difficulty

How can I get in touch with Mojo Power?

Mojo Power is available for contact on weekdays, although it lacks a customer support line for you to call. To reach Mojo Power you can:

  • Send an email to the support team.
  • Live chat between 9am–5pm Monday to Friday (users have reported it may be slow to respond)
  • Request a callback via live chat.

Looking to switch to Mojo Power?

If you're keen to switch to an energy plan from Mojo Power, you'll need to visit the Mojo Power website and sign up there.

  • Once your details and order have been confirmed, Mojo Power will take over as your energy retailer within a maximum of 2 business days.

For more details, take a look at our guide on switching energy plans.

Get a cost estimate

Important notes: The estimated price we show by default is based on a single rate tariff. On your bill this might be known as a "peak tariff", "peak only" or an "anytime tariff". There are other tariff types available to customers and you may need to contact your provider if you are on these tariffs:

  • Single rate with a controlled load
  • Time of use
  • Time of use with a controlled load

The price estimate should not be used as an official quote, but an indication of what your costs may be on the plan. It varies based on whether you provide us with your bill details. You can learn more here.

Icons made by Freepik, mangsaabguru from www.flaticon.com

More guides on Finder

Lower your household bills

Ask an Expert

You are about to post a question on finder.com.au:

  • Do not enter personal information (eg. surname, phone number, bank details) as your question will be made public
  • finder.com.au is a financial comparison and information service, not a bank or product provider
  • We cannot provide you with personal advice or recommendations
  • Your answer might already be waiting – check previous questions below to see if yours has already been asked

Finder only provides general advice and factual information, so consider your own circumstances, or seek advice before you decide to act on our content. By submitting a question, you're accepting our Terms of Use, Disclaimer & Privacy Policy and Privacy & Cookies Policy.

2 Responses

    Default Gravatar
    RossMay 4, 2017

    What is the mark-up to wholesale prices that other energy suppliers apply to their energy rates? I need the information to determine what the saving is with an EnergyPass?

Go to site