'Care, Custody or Control' cover is essential for pet professionals because standard public liability excludes injury to animals in your possession.
Pet-sitting platforms like Mad Paws or Pawshake aren't a substitute for your own policy, as their cover often has gaps and exclusions.
Off-leash dog walking is generally covered as long as you follow council rules and stay within your insurer's permitted dog limit.
Home and contents insurance won't protect grooming equipment used for business, so home-based pet pros need a dedicated policy or endorsement.
What can pet business insurance cover?
The unique nature of animal occupations means that finding the right policy may involve tailoring one to suit your needs. For example, a pet store owner may want to find a policy that covers medical treatments for animals under their care, instead of one that simply covers the cost of lost stock.
Professional pet insurance typically includes standard business cover as well as more specialised protection. With animal business insurance you can find a policy that suits your situation and may want to look for benefits such as:
Injury cover for animals in your care
Liability cover for damage resulting from third party pets in your care
Recognition of valuable bloodlines and individual animals
Expanded professional indemnity cover to meet the unique challenges of your occupation
Finder survey: Where would Australians from different states get the money to start a small business?
Response
WA
VIC
SA
QLD
NSW
A business loan
49.57%
44.21%
40.51%
39.91%
47.3%
I have savings
35.9%
38.95%
34.18%
42.6%
35.73%
Government grants
6.84%
4.91%
12.66%
5.38%
5.14%
Friends/family
3.42%
7.37%
5.06%
4.48%
6.94%
Other
3.42%
4.56%
7.59%
6.28%
3.86%
Crowdfunding
0.85%
1.35%
1.03%
Source: Finder survey by Pure Profile of 1145 Australians, December 2023 Data for ACT, NT, TAS not shown due to insufficient sample size. Some other states may also be excluded for this reason.
Who can get business pet insurance?
Almost anyone who works with animals or is in the pet industry can access professional pet cover.
Online and bricks-and-mortar pet shops
Veterinarians
Kennels and dog clubs
Catteries and cat clubs
Animal groomers
Dog walkers
Dog trainers
Farriers and jockeys
Pet-product retailers and manufacturers
Any other animal professionals
All of these occupations are able to get the benefits of business insurance as well as specialised benefits to suit the unique challenges of the job.
Who offers pet business insurance in Australia?
To find a cost-effective pet business insurance policy for your needs, get quotes from multiple insurers. The specialised nature of animal care industries means not all professional policies will suit your business’ needs , so the ideal combination of cost and cover may be found either through a broker or by comparing policies in detail yourself.
Certain occupations with membership to appropriate industry groups may also access additional options and will often be able to find cover at a lower cost.
Veterinarians. Australian Veterinary Association members may access a pre-tailored policy offered by Guild Insurance and additional benefits including highly discounted professional indemnity insurance.
Pet Industry Association of Australia. PIAA members are entitled to a discount on pet business insurance policies from Premier Pet Insurance.
Pets Australia. Members are able to access insurance policies geared to their needs, and related services.
Between industry organisations, specialist Australian insurers, overseas providers and insurance brokers, animal professionals can find the cover needed.
Talk to a broker about pet business insurance
Receive a Quote for Business Insurance
If you are ready to speak with a consultant about different business insurance options available, simply enter your details in the form. Keep reading if you want to learn more about the different types of cover available.
While there is no specific law in Australia mandating pet business insurance, it is highly recommended to protect your business against unforeseen risks. Some industry bodies, associations or clients may require you to hold certain types of insurance, such as public liability, to operate or engage in their services. Always check with relevant regulatory bodies and consider your unique business needs.
The cost of pet business insurance can vary significantly depending on several factors. These include the type of pet business you operate, the services you provide, your annual turnover, the number of employees you have, your claims history, the level of cover you choose and any additional optional extras. Location, animal species handled and specific risks associated with your work also play a role in determining premiums.
Yes, many pet business insurance policies are specifically designed to cover mobile operations, including dog walking, mobile grooming, pet sitting at clients' homes or mobile training services. When getting a quote, it is important to clearly specify the mobile nature of your business and whether you operate from a vehicle, your home or various client locations to ensure adequate cover.
Public liability insurance covers your legal liability for accidental injury to third parties or damage to their property that occurs as a result of your business operations. For a pet business, this could include a dog in your care biting someone, or an animal damaging a client's home. Professional indemnity insurance protects you against financial loss arising from claims of professional negligence, errors or omissions in the professional services or advice you provide. This might include a claim relating to incorrect training advice a pet gets sick from grooming chemicals due to negligence or a misdiagnosis by a vet.
Common exclusions in pet business insurance policies can vary but often include claims arising from pre-existing conditions of animals, intentional harm or neglect, illegal activities, acts of war or terrorism and certain dangerous breeds of animals. Some policies may also exclude elective veterinary procedures or experimental treatments. It is crucial to always read the PDS thoroughly to understand exactly what is and is not covered by your policy.
Gary Ross Hunter has over 6 years of expertise writing about insurance, including life, health, home, and car insurance. Having reviewed hundreds of product disclosure statements and published over 800 articles, he loves simplifying complex insurance topics for everyday readers. Gary has contributed to major outlets like Yahoo Finance, The Sydney Morning Herald, and news.com.au, and holds a Bachelor of Arts (Honours) in English Literature from the University of Glasgow, along with a Tier 2 General Advice certification, ensuring his work adheres to ASIC’s RG146 standards.
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