While picking a business provider will often involve shopping around and comparing quotes from providers, Blue NRG does a few things to set itself apart.
Blue NRG offers standard business electricity plans to its customers, with monthly billing and Smart Bills that consolidate billing for multiple accounts into one.
It has also partnered with independent consultancy agency Empower to run a free Energy Health Check on your business if you consume more than 20MWh per year. This can identify areas where your business can save.
It also offers "Smart Hub" software and an Energy Management Reporting app that will track your usage and give you insights into your power use. However, most business plans will come with something similar.
Blue NRG also provides the following:
Local customer support with the option to speak to your favourite representative when you call up
Referral bonus – get a friend to sign up their business with your code and get a $200 bill credit (your friend gets a $50 credit)
Get a "ChargeMate" for $30 a month, which promises to charge your company's electric vehicles 3 times faster
No credit card processing fees with direct debit account payments
What's the catch?
Consumption thresholds – Blue NRG will only sell small business plans to companies that consume less than 160MWh/year in SA, 100MWh in NSW or QLD and 40MWh in VIC
Blue NRG had an extremely high number of complaints in 2020-2021, with over 10% of its customers filing complaints
Fortunately, Blue NRG does not sell lock-in contracts, so you can switch to a new provider anytime you want.
Blue NRG offers
$200 referral bonus
If any other business signs up directly through Blue NRG with your referral code, you'll get a $200 credit on your bill and your friend will receive a $50 credit.
Where is Blue NRG available?
Blue NRG is available to small, medium and large business customers located in VIC, NSW, QLD or SA.
Solar Energy
Does Blue NRG offer solar plans?
So long as you have solar panels installed, Blue NRG will provide solar feed-in tariffs for any energy you export.
It won't assist you with installing new solar panels, however.
How good is the feed-in tariff?
Overall, Blue NRG's tariffs are decent across the board.
Its feed-in tariff is low for NSW, coming in about 1c/kWh below the average. It's equal to the state minimum in VIC (like many providers) and is roughly average for SA.
Only in QLD does Blue NRG offer around 0.5c/kWh above the average feed-in tariff.
Blue NRG does not offer GreenPower, where customers can pay an extra fee on their electricity to support renewables in Australia.
However, it does provide businesses with the option to get a "ChargeMate" for their electric vehicles. This will cost you $30 per month plus the price of the electricity you use but promises charging that's 3 times faster than a standard charger.
Customers were nearly 3 times as likely to get dropped or hung up on before their call was answered compared to other providers. Also, the number of complaints filed against Blue NRG encompassed more than 10% of its customer base, nearly 4 times more than the average provider.
Blue NRG
Market Average
Major provider average
Average call wait time
46 seconds
58 seconds
115 seconds
Calls abandoned before being answered
20%
7%
7%
Complaints (% of total customers)
11%
3%
1.5%
How can I get in touch with Blue NRG?
If you're looking to get something sorted, Blue NRG's support team is available on weekdays between 9am-5pm AEST. You can contact the support team using the following methods:
Ring up the customer support team over the phone.
Talk via live chat on the Blue NRG site.
Send a message via email or the Blue NRG Facebook page.
The Blue NRG team is local and based in Melbourne.
Looking to switch to Blue NRG?
If you're keen to switch to an energy plan from Blue NRG, you'll have to visit the Blue NRG website and fill out your business details and select a plan. Blue NRG will process your order.
Once your order has gone through and been approved, it should only take 2 business days for Blue NRG to take over from your previous provider.
Important notes: The estimated price we show by default is based on a single rate tariff. On your bill, this might be known as "peak tariff", "peak only" or "anytime tariff". There are other tariff types available to customers and you may need to contact your provider if you are on these tariffs:
Single rate with a controlled load
Time of use
Time of use with a controlled load
The price estimate should not be used as an official quote but as an indication of what your costs may be on the plan. It varies based on whether you provide us with your bill details. You can learn more here.
Why you can trust Finder's energy experts
We've done the work
We've reviewed hundreds of energy plans and written 200+ guides to help you navigate the Aussie energy market. Our experts are seen on TV, print and digital media.
In the last 3 years, we've helped over 1.39 million people compare energy plans by explaining features clearly and simplifying confusing terms and conditions.
Learn more about energy
Our energy guides can help you compare and understand what plan is best for you.
Best energy plans:
5 plans selected by our experts, assessed and updated regularly
Sam Baran is a writer for Finder, covering topics across the tech, telco and utilities sectors. They enjoy decrypting technical jargon and helping people compare complex products easily. When they aren't writing, you'll find Sam's head buried in a book or working on their latest short story. Sam has a Bachelor of Advanced Science from the University of Sydney.
Save up to $139 a year by using a 0% balance transfer credit card.
Feedback
How likely would you be to recommend finder to a friend or colleague?
0
1
2
3
4
5
6
7
8
9
10
Very UnlikelyExtremely Likely
Required
Thank you for your feedback.
Our goal is to create the best possible product, and your thoughts, ideas and suggestions play a major role in helping us identify opportunities to improve.
Important information about this website
finder.com.au is one of Australia's leading comparison websites. We are committed to our readers and stands by our editorial principles
We try to take an open and transparent approach and provide a broad-based comparison service. However, you should be aware that while we are an independently owned service, our comparison service does not include all providers or all products available in the market.
Some product issuers may provide products or offer services through multiple brands, associated companies or different labeling arrangements. This can make it difficult for consumers to compare alternatives or identify the companies behind the products. However, we aim to provide information to enable consumers to understand these issues.
We make money by featuring products on our site. Compensation received from the providers featured on our site can influence which products we write about as well as where and how products appear on our page, but the order or placement of these products does not influence our assessment or opinions of them, nor is it an endorsement or recommendation for them.
Products marked as 'Top Pick', 'Promoted' or 'Advertisement' are prominently displayed either as a result of a commercial advertising arrangement or to highlight a particular product, provider or feature. Finder may receive remuneration from the Provider if you click on the related link, purchase or enquire about the product. Finder's decision to show a 'promoted' product is neither a recommendation that the product is appropriate for you nor an indication that the product is the best in its category. We encourage you to use the tools and information we provide to compare your options.
Where our site links to particular products or displays 'Go to site' buttons, we may receive a commission, referral fee or payment when you click on those buttons or apply for a product. You can learn more about how we make money.
When products are grouped in a table or list, the order in which they are initially sorted may be influenced by a range of factors including price, fees and discounts; commercial partnerships; product features; and brand popularity. We provide tools so you can sort and filter these lists to highlight features that matter to you.
Please read our website terms of use and privacy policy for more information about our services and our approach to privacy.
