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Blue NRG electricity plans and review

Our verdict: Blue NRG has straightforward plans that let you focus on running your business. Its free Energy Health Check could offer big savings.

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Pros

  • Get a free Energy Health Check on your business (if you consume 20MWh+ per year)
  • Blue NRG Smart Hub + app gives energy monitoring and insights
  • $200 referral bonus

Cons

  • High number of complaints between 2020 and 2021

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Blue NRG at a glance

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Name Product Electricity availability Gas availability Features Customer service rating More details Details
Blue NRG
Blue NRG
NSW,VIC,QLD,SA
Not available at the moment
  • Solar
  • Monthly billing
  • Credit card fees

Customer service rating

Customer service rating
  • Solar
  • Monthly billing
  • Credit card fees
Get a quote
More infoView details
Local support and energy packages tailored for your business.
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Blue NRG review: Our verdict

While picking a business provider will often involve shopping around and comparing quotes from providers, Blue NRG does a few things to set itself apart.

Blue NRG offers standard business electricity plans to its customers, with monthly billing and Smart Bills that consolidate billing for multiple accounts into one.

It has also partnered with independent consultancy agency Empower to run a free Energy Health Check on your business if you consume more than 20MWh per year. This can identify areas where your business can save.

It also offers "Smart Hub" software and an Energy Management Reporting app that will track your usage and give you insights into your power use. However, most business plans will come with something similar.

Blue NRG also provides the following:

  • Local customer support with the option to speak to your favourite representative when you call up
  • Referral bonus – get a friend to sign up their business with your code and get a $200 bill credit (your friend gets a $50 credit)
  • Get a "ChargeMate" for $30 a month, which promises to charge your company's electric vehicles 3 times faster
  • No credit card processing fees with direct debit account payments

What's the catch?

  • Consumption thresholds – Blue NRG will only sell small business plans to companies that consume less than 160MWh/year in SA, 100MWh in NSW or QLD and 40MWh in VIC
  • Blue NRG had an extremely high number of complaints in 2020-2021, with over 10% of its customers filing complaints

Fortunately, Blue NRG does not sell lock-in contracts, so you can switch to a new provider anytime you want.

Blue NRG offers

Blue NRG logo

$200 referral bonus

  • If any other business signs up directly through Blue NRG with your referral code, you'll get a $200 credit on your bill and your friend will receive a $50 credit.

Where is Blue NRG available?

Blue NRG is available to small, medium and large business customers located in VIC, NSW, QLD or SA.

Energy plans and annual cost estimates by state

electricity icon

Electricity plans

PlansAnnual bill estimates
Blue Business Lightning$3,550

Estimated cost including GST for an average household using 20,000 kWh yearly on a single rate tariff in the Ausgrid network.

PlansAnnual bill estimates
Blue Business Lightning$5,173

Estimated cost including GST for a household using 20,000 kWh yearly on a single rate tariff in the Citipower network.

PlansAnnual bill estimates
Blue Business Lightning$3,823

Estimated cost including GST for a household using 20,000 kWh yearly on a single rate tariff in the ENERGEX Ltd network.

PlansAnnual bill estimate
Blue Business Lightning$3,914

Estimated cost including GST for an average household using 20,000 kWh yearly on a single rate tariff in the SA Power Networks - NSP network.

solar energy icon

Solar Energy

Does Blue NRG offer solar plans?

So long as you have solar panels installed, Blue NRG will provide solar feed-in tariffs for any energy you export.

It won't assist you with installing new solar panels, however.

How good is the feed-in tariff?

Overall, Blue NRG's tariffs are decent across the board.

Its feed-in tariff is low for NSW, coming in about 1c/kWh below the average. It's equal to the state minimum in VIC (like many providers) and is roughly average for SA.

Only in QLD does Blue NRG offer around 0.5c/kWh above the average feed-in tariff.

NSW: 6.2c/kWh
VIC: 6.7c/kWh
QLD: 8c/kWh
SA: 6.8c/kWh

green energy icon

Green Energy

How green is Blue NRG?

Blue NRG does not offer GreenPower, where customers can pay an extra fee on their electricity to support renewables in Australia.

However, it does provide businesses with the option to get a "ChargeMate" for their electric vehicles. This will cost you $30 per month plus the price of the electricity you use but promises charging that's 3 times faster than a standard charger.

user

User reviews and customer service

Blue NRG user review and customer service

Blue NRG's customer service leaves a lot to be desired, according to the AER's 2020-2021 Annual Retail Markets Report.

Customers were nearly 3 times as likely to get dropped or hung up on before their call was answered compared to other providers. Also, the number of complaints filed against Blue NRG encompassed more than 10% of its customer base, nearly 4 times more than the average provider.

Blue NRGMarket AverageMajor provider average
Average call wait time46 seconds58 seconds115 seconds
Calls abandoned before being answered20%7%7%
Complaints (% of total customers)11%3%1.5%

How can I get in touch with Blue NRG?

If you're looking to get something sorted, Blue NRG's support team is available on weekdays between 9am-5pm AEST. You can contact the support team using the following methods:

  • Ring up the customer support team over the phone.
  • Talk via live chat on the Blue NRG site.
  • Send a message via email or the Blue NRG Facebook page.

The Blue NRG team is local and based in Melbourne.

Looking to switch to Blue NRG?

If you're keen to switch to an energy plan from Blue NRG, you'll have to visit the Blue NRG website and fill out your business details and select a plan. Blue NRG will process your order.

  • Once your order has gone through and been approved, it should only take 2 business days for Blue NRG to take over from your previous provider.

For more details, take a look at our guide on switching energy plans.

Important notes: The estimated price we show by default is based on a single rate tariff. On your bill, this might be known as "peak tariff", "peak only" or "anytime tariff". There are other tariff types available to customers and you may need to contact your provider if you are on these tariffs:

  • Single rate with a controlled load
  • Time of use
  • Time of use with a controlled load

The price estimate should not be used as an official quote but as an indication of what your costs may be on the plan. It varies based on whether you provide us with your bill details. You can learn more here.


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