Get a free Energy Health Check on your business (if you consume 20MWh+ per year)
Blue NRG Smart Hub + app gives energy monitoring and insights
$200 referral bonus
Cons
High number of complaints between 2020 and 2021
Blue NRG review: Our verdict
While picking a business provider will often involve shopping around and comparing quotes from providers, Blue NRG does a few things to set itself apart.
Blue NRG offers standard business electricity plans to its customers, with monthly billing and Smart Bills that consolidate billing for multiple accounts into one.
It has also partnered with independent consultancy agency Empower to run a free Energy Health Check on your business if you consume more than 20MWh per year. This can identify areas where your business can save.
It also offers "Smart Hub" software and an Energy Management Reporting app that will track your usage and give you insights into your power use. However, most business plans will come with something similar.
Blue NRG also provides the following:
Local customer support with the option to speak to your favourite representative when you call up
Referral bonus – get a friend to sign up their business with your code and get a $200 bill credit (your friend gets a $50 credit)
Get a "ChargeMate" for $30 a month, which promises to charge your company's electric vehicles 3 times faster
No credit card processing fees with direct debit account payments
What's the catch?
Consumption thresholds – Blue NRG will only sell small business plans to companies that consume less than 160MWh/year in SA, 100MWh in NSW or QLD and 40MWh in VIC
Blue NRG had an extremely high number of complaints in 2020-2021, with over 10% of its customers filing complaints
Fortunately, Blue NRG does not sell lock-in contracts, so you can switch to a new provider anytime you want.
Blue NRG offers
$200 referral bonus
If any other business signs up directly through Blue NRG with your referral code, you'll get a $200 credit on your bill and your friend will receive a $50 credit.
Where is Blue NRG available?
Blue NRG is available to small, medium and large business customers located in VIC, NSW, QLD or SA.
Solar Energy
Does Blue NRG offer solar plans?
So long as you have solar panels installed, Blue NRG will provide solar feed-in tariffs for any energy you export.
It won't assist you with installing new solar panels, however.
How good is the feed-in tariff?
Overall, Blue NRG's tariffs are decent across the board.
Its feed-in tariff is low for NSW, coming in about 1c/kWh below the average. It's equal to the state minimum in VIC (like many providers) and is roughly average for SA.
Only in QLD does Blue NRG offer around 0.5c/kWh above the average feed-in tariff.
Blue NRG does not offer GreenPower, where customers can pay an extra fee on their electricity to support renewables in Australia.
However, it does provide businesses with the option to get a "ChargeMate" for their electric vehicles. This will cost you $30 per month plus the price of the electricity you use but promises charging that's 3 times faster than a standard charger.
Customers were nearly 3 times as likely to get dropped or hung up on before their call was answered compared to other providers. Also, the number of complaints filed against Blue NRG encompassed more than 10% of its customer base, nearly 4 times more than the average provider.
Blue NRG
Market Average
Major provider average
Average call wait time
46 seconds
58 seconds
115 seconds
Calls abandoned before being answered
20%
7%
7%
Complaints (% of total customers)
11%
3%
1.5%
How can I get in touch with Blue NRG?
If you're looking to get something sorted, Blue NRG's support team is available on weekdays between 9am-5pm AEST. You can contact the support team using the following methods:
Ring up the customer support team over the phone.
Talk via live chat on the Blue NRG site.
Send a message via email or the Blue NRG Facebook page.
The Blue NRG team is local and based in Melbourne.
Looking to switch to Blue NRG?
If you're keen to switch to an energy plan from Blue NRG, you'll have to visit the Blue NRG website and fill out your business details and select a plan. Blue NRG will process your order.
Once your order has gone through and been approved, it should only take 2 business days for Blue NRG to take over from your previous provider.
Important notes: The estimated price we show by default is based on a single rate tariff. On your bill, this might be known as "peak tariff", "peak only" or "anytime tariff". There are other tariff types available to customers and you may need to contact your provider if you are on these tariffs:
Single rate with a controlled load
Time of use
Time of use with a controlled load
The price estimate should not be used as an official quote but as an indication of what your costs may be on the plan. It varies based on whether you provide us with your bill details. You can learn more here.
Learn more about energy
Our energy guides can help you compare and understand what plan is best for you.
Best energy plans:
5 plans selected by our experts, assessed and updated regularly
Sam Baran is a writer for Finder, covering topics across the tech, telco and utilities sectors. They enjoy decrypting technical jargon and helping people compare complex products easily. When they aren't writing, you'll find Sam's head buried in a book or working on their latest short story. Sam has a Bachelor of Advanced Science from the University of Sydney. See full bio
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