Amy Bradney-George

Amy is a senior writer at with more than 10 years experience covering credit cards, personal finance and various lifestyle topics. When she’s not sharing her knowledge on money matters, Amy spends her time as an actress.

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16 Responses

  1. Default Gravatar
    StuartApril 24, 2017

    I am trying to set up an account for my 2 year old son and the system is rejecting when I enter his date of birth. How old do you need to be to be a member?

    • finder Customer Care
      LouApril 25, 2017Staff

      Hi Stuart,

      Thanks for your question.

      The terms and condition of Velocity Frequent Flyer Program just mentioned that if the application is for membership of a person under 16 years of age, you must declare that you are the parent or legal guardian of the applicant. It is silent about the minimum age limit.

      You may want to try submitting your application again using a different browser. If you continue to receive an error, you can directly get in touch with Velocity for assistance.


  2. Default Gravatar
    PaulDecember 23, 2016

    I live in Canada yet I travel regularly to Australia. I tried to join the Velocity Program unsuccessfully as Canada is not included in the list of countries we have to select from when completing the registration modalities. Am I eligible?

    • finder Customer Care
      MayDecember 23, 2016Staff

      Hi Paul,

      Thanks for your question.

      Unfortunately, the Velocity Frequent Flyer program is open only to an individual who is a resident in Australia, New Zealand, Papua New Guinea, Fiji, Cook Islands, Vanuatu, Tonga, Solomon Islands, Samoa, Christmas Island or Cocos Island.


  3. Default Gravatar
    BobbieNovember 21, 2016

    cant find go to site to fill out forms got a card cant find were to register it tnx.

  4. Default Gravatar
    BrianNovember 19, 2015

    My wife & I are members of the Velocity F/F program & we have just flown from Brisbane to Hamilton Island returner via Virgin Airline & I want to add the flight details onto our Velocity F/F membership: Please advise me how I can do this – Thank You.

    • finder Customer Care
      SallyNovember 23, 2015Staff

      Hi Brian,

      Thanks for your question.

      You can claim points for flights you’ve already taken by submitting a retro claim form to Velocity. I’ve emailed you the instructions for your convenience.

      Please keep in mind that claims must be made within 6 months of travel provided you were a member at the time of travel.

      I hope this has helped.



  5. Default Gravatar
    maureenMay 22, 2015

    How do I link my american express card to velocity?

    • finder Customer Care
      SallyMay 25, 2015Staff

      Hi Maureen,

      Thank you for your question.

      Just to confirm, you have actually come through to, not Velocity.

      However, we can confirm that you can link your American Express card to your Velocity Frequent Flyer program via the Velocity website. If you click the ‘Go to Virgin’s website’ on this page and follow the ‘Frequent Flyer Credit Cards’ link, you will find the information you need to transfer your American Express points to Velocity points.

      Also, for a limited time, you can receive 15% Velocity Points when you transfer your points with participating partners (including American Express) to your Velocity Account. Offer ends 31 May 2015.

      I hope this has answered your question.



  6. Default Gravatar
    AlisonMay 6, 2015

    I have never had a credit card before and am trying to get the best deal for when i travel overseas in June 2015.

    I require some information on where your fees are and how the card works. I understand this is all on your website but for someone who is brand new to the credit card world unfortunately this is all very overwhelming.

    Is there an app involved? Do i fixed conversion rates?

    • finder Customer Care
      ElizabethMay 7, 2015Staff

      Hi Alison,

      Thanks for your question.

      You’ve come through to, as a comparison service we don’t actually offer credit cards ourselves, but provide information about products that are available. There are a few credit cards on this page, would you mind telling me which one you were looking at and I can provide you with the information?



  7. Default Gravatar
    DorisMarch 4, 2015

    Do my velocity frequent flyer points expire

    • finder Customer Care
      ShirleyMarch 5, 2015Staff

      Hi Doris,

      Thanks for your question.

      If your Velocity account is inactive for 36 consecutive months the points will expire.

      This will occur if the member has not earned, redeemed, or transferred points to or from their membership account for a period of 36 consecutive months.


    • Default Gravatar
      SamanthaNovember 13, 2016

      How long til I receive my velocity member card in mail from when I joined starting today?

    • finder Customer Care
      SallyNovember 14, 2016Staff

      Hi Samantha,

      Thanks for getting in touch.

      Just to confirm, you have come through to, not Velocity. As such, we’re unable to confirm the status of your Velocity Frequent Flyer card. However, you should receive your Velocity card within a week or so of signing up.



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