How to join the Velocity Frequent Flyer program for free

Follow this step-by-step guide to become a Velocity Frequent Flyer member and start earning and redeeming points on your flights and everyday spending.

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Information about Velocity Points

Due to Virgin Australia going into voluntary administration, the Velocity Frequent Flyer program has placed a freeze on reward redemptions for an initial period of four weeks, effective from 21 April 2020. We will update this page with more information as it becomes available.
With over 7 million members, Virgin Australia’s Velocity Frequent Flyer Rewards Program is one of Australia’s largest airline rewards schemes. When you sign up as a member, you can earn Velocity Points whenever you fly with the airline and its partners. You also earn points for spending with any of the program’s international hotel, car rental, travel and insurance partners.

Additionally, there are credit cards linked to the Velocity program that earn points on everyday spending and allow you to earn even more points with program partners. You can redeem accumulated points for flights and flight upgrades, hotel stays, car rental, merchandise, gift cards, fuel and more. This page provides details on how to enrol in the program and what to do as a new member.

How to join the Velocity Frequent Flyer program in 5 steps
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There is no fee for becoming a Velocity member and you can sign up any time via the Velocity Frequent Flyer website. Simply click the “Join free now” button on the home page and follow these steps:

  1. Enter your name and any promo details. Provide your full name as it appears on your passport. If you’ve received a Velocity promo code or a temporary card from a BP service station, you can also enter those details at this stage.
  2. Fill out your contact details. Provide your home or postal address, contact number and email address. You can also add your business address at this stage.
  3. Provide security information. This includes your date of birth, new password and a security question.
  4. Read the terms and conditions and confirm your registration. Tick the box that says “I agree to the Terms & Conditions” to confirm you have read and agree to them, complete the security verification feature, and click “Join Velocity Now”. This confirms your registration and will take you to your account page.
  5. Verify your email. After registering online, you will be sent an email with all the details of your membership. Check your junk folder if you don’t see it in your inbox, read through the details and follow the prompts to confirm your email address.

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What else do new Velocity members need to know?

These are the key details to consider if you’ve just registered as a Velocity Frequent Flyer member:

  • Membership number. Once you complete your registration, you will be taken to your Velocity account online and given your membership number. This is the number you need to provide in order to earn Velocity Points on eligible flights with Virgin Australia and its partners.
  • Temporary membership card. You will be provided with a temporary membership card that you can download and print so that you’ll have a physical copy of your membership details.
  • Membership card. Your membership card will be mailed to you once you have completed the registration.
  • Velocity Global Wallet. If eligible, your membership card will double as a Velocity Global Wallet prepaid Visa debit card. The card will include instructions on how to activate it and how to log in to your Velocity Global Wallet online account. This allows you to load and spend money in up to 11 currencies. You’ll also earn Velocity Points per $1 you spend in Australia and overseas.
  • Claiming for previous flights. You may make retroactive claims as a new member as long as you completed your flight less than 30 days before membership enrolment. To submit a claim, email your Velocity membership number, a copy of your ticket and boarding pass to retro@velocityfrequentflyer.com. If successful, your points will be credited within two and six weeks.

How to link your Velocity membership with partners

Some partners require you to link your Velocity membership in order to earn rewards. This includes Velocity Frequent Flyer credit cards, Flybuys and hotel rewards programs such as Hilton Honors and IHG Rewards Club.

This process varies, but generally includes the following steps:

How to link your Velocity membership with partners

  1. Log into your account with the relevant Velocity partner. For example, if you had a Virgin High Flyer credit card, you would log in to your Internet banking account for that card.
  2. Go to your account details section and add your Velocity membership number.
  3. Save your details and follow any prompts to confirm that you have successfully linked your account.

How to earn Velocity Points with Coles and Flybuys

When signing up for your membership account, remember to provide all relevant details on your application, particularly the correct passport name so you can avoid future issues with claiming points. Refer to our Velocity Frequent Flyer guide for more information on how to earn and redeem points and start making the most of your membership.

Comparison of Velocity Frequent Flyer Credit Cards

Name Product Bonus points Rewards program Rewards points per $ spent Purchase rate Annual fee
Citi Rewards Card - Velocity Points Offer
100,000
Citi Rewards Program
1
21.49% p.a.
$99 annual fee for the first year ($199 p.a. thereafter)
Enjoy 100,000 bonus Velocity Points when you spend $3,000 in the first 90 days. Plus, complimentary travel and purchase insurance.
Virgin Australia Velocity Flyer Card - Balance Transfer Offer
N/A
Velocity Frequent Flyer
0.66
20.74% p.a.
$64 annual fee for the first year ($129 p.a. thereafter)
Get 0% p.a. on balance transfers for 26 months, a reduced 1st year annual fee & $129 Virgin Australia Gift Voucher yearly.
American Express Velocity Platinum Card
50,000
Velocity Frequent Flyer
1.25
20.74% p.a.
$375
Get 50,000 bonus Velocity Points when you spend $3,000 for the first 3 months. Plus, 100 Status Credits and luxury travel perks.
American Express Velocity Escape Card
N/A
Velocity Frequent Flyer
0.75
20.74% p.a.
$0
Earn 0.75 Velocity Points on your everyday purchases, uncapped, and pay $0 annual fee for the life of the card with this no-frills frequent flyer card.
American Express Velocity Business Card
100,000
Velocity Frequent Flyer
1
N/A
$249
ABN holders w/ $75,000 revenue. Get 100,000 bonus Velocity Points when you spend $3,000 within the first 2 months. Ends 30 June 2021.
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16 Responses

    Default Gravatar
    StuartApril 24, 2017

    I am trying to set up an account for my 2 year old son and the system is rejecting when I enter his date of birth. How old do you need to be to be a member?

      Avatarfinder Customer Care
      DeeApril 25, 2017Staff

      Hi Stuart,

      Thanks for your question.

      The terms and condition of Velocity Frequent Flyer Program just mentioned that if the application is for membership of a person under 16 years of age, you must declare that you are the parent or legal guardian of the applicant. It is silent about the minimum age limit.

      You may want to try submitting your application again using a different browser. If you continue to receive an error, you can directly get in touch with Velocity for assistance.

      Cheers,
      Anndy

    Default Gravatar
    PaulDecember 23, 2016

    I live in Canada yet I travel regularly to Australia. I tried to join the Velocity Program unsuccessfully as Canada is not included in the list of countries we have to select from when completing the registration modalities. Am I eligible?

      Avatarfinder Customer Care
      MayDecember 23, 2016Staff

      Hi Paul,

      Thanks for your question.

      Unfortunately, the Velocity Frequent Flyer program is open only to an individual who is a resident in Australia, New Zealand, Papua New Guinea, Fiji, Cook Islands, Vanuatu, Tonga, Solomon Islands, Samoa, Christmas Island or Cocos Island.

      Cheers,
      May

    Default Gravatar
    BobbieNovember 21, 2016

    cant find go to site to fill out forms got a card cant find were to register it tnx.

      Avatarfinder Customer Care
      DeeNovember 21, 2016Staff

      Hi Bobbie,

      Thanks for reaching out.

      You may want to refer to our guide on how to join the Velocity Frequent Flyer program.

      Cheers,
      Anndy

    Default Gravatar
    BrianNovember 19, 2015

    My wife & I are members of the Velocity F/F program & we have just flown from Brisbane to Hamilton Island returner via Virgin Airline & I want to add the flight details onto our Velocity F/F membership: Please advise me how I can do this – Thank You.
    Regards,
    Brian

      Avatarfinder Customer Care
      SallyNovember 23, 2015Staff

      Hi Brian,

      Thanks for your question.

      You can claim points for flights you’ve already taken by submitting a retro claim form to Velocity. I’ve emailed you the instructions for your convenience.

      Please keep in mind that claims must be made within 6 months of travel provided you were a member at the time of travel.

      I hope this has helped.

      Cheers,

      Sally

    Default Gravatar
    maureenMay 22, 2015

    How do I link my american express card to velocity?

      Avatarfinder Customer Care
      SallyMay 25, 2015Staff

      Hi Maureen,

      Thank you for your question.

      Just to confirm, you have actually come through to finder.com.au, not Velocity.

      However, we can confirm that you can link your American Express card to your Velocity Frequent Flyer program via the Velocity website. If you click the ‘Go to Virgin’s website’ on this page and follow the ‘Frequent Flyer Credit Cards’ link, you will find the information you need to transfer your American Express points to Velocity points.

      Also, for a limited time, you can receive 15% Velocity Points when you transfer your points with participating partners (including American Express) to your Velocity Account. Offer ends 31 May 2015.

      I hope this has answered your question.

      Thanks,

      Sally

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