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Velocity Frequent Flyer: Ultimate guide to Virgin’s points program

Make the most of your Velocity Frequent Flyer membership. Earn and redeem points for flights, accommodation and rewards.

With more than 10 million members, Virgin Australia's Velocity Frequent Flyer program is one of Australia's largest airline programs. You can earn points when flying with Virgin Australia or its partners and when making eligible purchases, including those made with a Velocity rewards credit card.

As you collect more points, you'll earn Status Credits to access even more exclusive benefits.

Redeeming your Velocity points can get you much more than just a seat on a Virgin Australia plane. You can also cash in your points for (or earn for free if you have a high enough status) things such as:

  • Flights with Virgin Australia's partner airlines including Delta, Etihad and Singapore Airlines
  • Items in the Velocity Rewards Store, including kitchen appliances, mobile phones and electronics
  • Car hire, holidays, accommodation and more elements to your trips than just flights
  • Airport perks like lounge access and complimentary checked baggage allowance

How do you become a Velocity Frequent Flyer member?

You can become a member for free through the Velocity website in just a few minutes. You'll need to provide a few personal details, but no credit card details.

There are no age restrictions on who can join, but if you're younger than 18, you'll need a legal guardian's consent to join.

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How you can earn Velocity Frequent Flyer points

Flights

Earn Velocity Points on eligible flights with both Virgin Australia and its airline partners, including:

  • Air Canada
  • Alitalia
  • All Nippon Airways (ANA)
  • Capital Airlines
  • Delta Air Lines
  • Etihad Airways
  • Hainan Airlines
  • Hawaiian Airlines
  • Hong Kong Airlines
  • Silk Air
  • Singapore Airlines
  • South African Airways
  • Tianjin Airlines
  • Virgin Atlantic
Note: To earn benefits, you'll now need to book partner flights via the partner websites. Due to COVID-19, there is a temporary pause on booking partner airline flights through Virgin Australia directly.

Credit cards

You can collect Velocity Points with per dollar spent or get bonus points if offered by your card's provider and you meet the required criteria. The criteria changes depending on the card, but may include a minimum spend in the first few months of getting the card.

There is a range of reward credit cards that allow you to earn Velocity points for your everyday spending. There are two main options to consider:

  • Velocity co-branded credit cards. Earn Velocity Points directly from your credit card purchases. Currently, Virgin Money, American Express, Westpac and NAB are the only providers in Australia who offer direct-earn Velocity cards. Some of these cards will waive your Velocity joining fee, so this is something you'll want to confirm if you're not already a member. Earn bonus Velocity points with a credit card.
  • Indirect earn credit cards. If you don't have a Velocity co-branded credit card, you may be able to transfer your credit card rewards points to Velocity points.

Compare Velocity credit cards

Cars

Whether driving, parking, filling up or servicing a car, you can collect Velocity Points - as long as you know where to go.
  • Fuel: You can earn 1-2 Velocity Points per litre of fuel and 2 points per $1 on eligible in-store spending at 7-Eleven. All you have to do is download the My 7-Eleven app, link your Velocity Frequent Flyer account and scan your Velocity membership card before you pay. You can even scan it from the My 7-Eleven app by going to "My Cards", or use your plastic or digital Velocity card instead.
  • Car hire: Book with Hertz, Europcar or Thrifty and you can earn up to 3 points per $1 (up to 800 points) spent on the rental. You can also earn bonus points if you're a Silver, Gold or Platinum member.
  • Car servicing: Book an appointment with Midas and you can earn up to 2 points per $1 spent on essential, extensive and logbook services at over 85 Midas Auto Service Expert centres across Australia.
  • Parking: Earn 5 Velocity Points per $1 with Wilson Parking. Just visit the its website, enter your desired car park location and booking details, select Velocity under "Award Program" and enter your Velocity frequent flyer number.

Hotels and holidays

You can book just about every element of your travels to earn Velocity Points. Other than cars and flights, you can also earn points on your accommodation.
  • Book with Velocity hotels: Book your accommodation through Velocity's hotels booking platform (powered by Kaligo) to earn 3 points per $1 spent at over 465,000 properties worldwide. Plus, save up to 40% off hotels worldwide.
  • Transfer points from other programs: Members of the Starwood Preferred Guest, Le Club AccorHotels, Choice Privileges, Hilton Honors, IHG Rewards and the Golden Circle hotel rewards programs can transfer their rewards to Velocity Points.
  • Book a Virgin Australia Holiday: Book and create a holiday package with Virgin Australia Holidays and you can earn 3 points per $1 spent on flights, accommodation, tours and activities across Australia, New Zealand, Asia, the Pacific and North America.

Compare Velocity Frequent Flyer credit cards

Name Bonus points Points per $ spent Purchase rate p.a. Annual fee
ANZ Rewards Platinum - Velocity Points
ANZ Rewards Platinum - Velocity Points image
Velocity Frequent Flyer
Bonus points
100,000
Points per $ spent
1.5
Purchase rate p.a.
20.99%
Annual fee
$149
Go to siteMore Info
Get up to 100,000 bonus Velocity Points: 70k points when you spend $2,000 in the first 3 months and 30k points after 15 months.
American Express Velocity Platinum Card
American Express Velocity Platinum Card image
Velocity Frequent Flyer
Bonus points
60,000
Points per $ spent
1.25
Purchase rate p.a.
23.99%
Annual fee
$375
Go to siteMore Info
Get 60,000 bonus Velocity Points when you spend $3,000 in the first 3 months. Plus a return domestic flight each year. Ends 26 June 2024.
Virgin Australia Velocity Flyer Card - Balance Transfer Offer
Virgin Australia Velocity Flyer Card - Balance Transfer Offer image
Finder Award
Velocity Frequent Flyer
Bonus points
N/A
Points per $ spent
0.66
Purchase rate p.a.
20.74%
Annual fee
$0 first year ($149 after)
Go to siteMore Info
Get 0% p.a. on balance transfers for 24 months (with no BT fee) and a $0 annual fee in the first year.
American Express Velocity Escape Card
American Express Velocity Escape Card image
Velocity Frequent Flyer
Bonus points
N/A
Points per $ spent
0.75
Purchase rate p.a.
23.99%
Annual fee
$0
Go to siteMore Info
Save with a $0 annual fee and earn 0.75 Velocity Points per $1 on everyday purchases.
American Express Velocity Business Card
American Express Velocity Business Card image
Velocity Frequent Flyer
Bonus points
100,000
Points per $ spent
1
Purchase rate p.a.
0%
Annual fee
$249
Go to siteMore Info
ABN holders w/ $75,000 revenue. Get 100,000 bonus Velocity Points when you spend $3,000 in the first 2 months.
NAB Rewards Platinum Card
NAB Rewards Platinum Card image
NAB Rewards
Bonus points
100,000
Points per $ spent
1
Purchase rate p.a.
20.99%
Annual fee
$45 first year ($195 after)
Go to siteMore Info
Get up to 100,000 bonus NAB Rewards Points (worth $480 in eGift cards): 80k points when you spend $1,000 in the first 60 days and 20k after 12 months.
NAB Rewards Platinum Card – Velocity Points
NAB Rewards Platinum Card – Velocity Points image
Velocity Frequent Flyer
Bonus points
80,000
Points per $ spent
1
Purchase rate p.a.
20.99%
Annual fee
$95 first year ($195 after)
Go to siteMore Info
Get up to 80,000 bonus Velocity Points: 60k points when you spend $1,000 in the first 60 days and 20k after 12 months.
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How much are Velocity points worth?

We found Velocity Frequent Flyer points can be valued at more than $10 per 1,000. However, your points value changes depending on what you're cashing them in for.

You'll usually get the most out of your points by exchanging them for flights rather than physical items from the Velocity shop.

We compared a few flights and a few products to see where we would get the most value. Our findings showed the longer the flight, the more worthwhile it was to use your points. A Perth-Brisbane flight is worth almost double the value of a Melbourne-Sydney flight.

RewardPoints neededReward value in dollarsValue per 1,000 points
Flight between Melbourne and Sydney8,500 points + $28.44$79$5.94
Flight between Adelaide and Gold Coast11,800 + $38.34$165$10.90
Flight between Perth and Brisbane17,800 + $36.34$275$13.40
$100 Westfield Gift Card21,800$100$4.58
Dyson Supersonic Hair Dryer96,900$549 RRP$5.66

Learn more about getting the most value from your points.

How many Velocity points do I need for a free flight?

You can get a free Virgin Australia flight with as little as 7,800 points, plus applicable taxes. This is the starting fare for short-haul flights between cities Sydney and Gold Coast or Melbourne and Adelaide.

Redemption flights are calculated by distance in miles, so the longer your flight, the more points you'll need to redeem.

Examples of Velocity Points needed for free flights in Australia

DestinationPoints required for a one-way flight
Alice Springs11,800
Brisbane11,800
CairnsNot available
Darwin17,800
Gold Coast11,800
Melbourne7,800
Perth17,800
Sydney11,800
DestinationPoints required for a one-way flight
Alice Springs17,800
Adelaide11,800
Cairns11,800
Darwin17,800
Gold CoastNot available
Melbourne11,800
Perth17,800
Sydney7,800
DestinationPoints required for a one-way flight
Adelaide7,800
Alice SpringsNot available
Brisbane11,800
Cairns17,800
Darwin17,800
Gold Coast11,800
Perth17,800
Sydney7,800
DestinationPoints required for a one-way flight
Adelaide17,800
Alice Springs17,800
Brisbane17,800
CairnsNot available
Darwin17,800
Gold Coast17,800
Melbourne17,800
Sydney17,800
DestinationPoints required for a one-way flight
Adelaide11,800
Alice SpringsNot available
Brisbane7,800
Cairns17,800
Darwin17,800
Gold Coast7,800
Melbourne7,800
Perth17,800
Virgin AustraliaVirgin Australia

Australia flights from $70 one way

Virgin AustraliaVirgin Australia

Flights to New Zealand from $354

Can you use Velocity Frequent Flyer points to upgrade to business class?

Platinum status members receive a complimentary upgrade on up to 4 flights per year.

Don't fret; there is good news for those who haven't reached that stage yet. You can use your points to pay for the upgrade or bid for one.

  • UpgradeMe Points: You can upgrade from economy to business class on most domestic routes with as low as 4,900 points on Freedom Fares or 10,000 points on Getaway and Elevate Fares. The number of points does increase based on the length of your flight.
  • UpgradeMe Premium Bid: If your flight is eligible, you can nominate an amount you're willing to pay for an upgrade. You'll be notified as late as 3 hours before your flight if you've received the upgrade.

Can you buy extra Velocity points?

Yes. You can purchase extra Velocity Frequent Flyer points from as low as $23.40 per 1,000 points.

You'll need to buy them in increments of 1,000 and can buy up to 250,000 per year. The more points you buy, the lower the per-point price will be.

Read our in-depth guide to buying Velocity points.

How do Velocity's status credits and status tiers work?

Velocity Frequent Flyer status tiers determine the benefits that come with your membership. You earn more points for flights and other activities as you reach a higher status. You'll also gain access to benefits with Virgin Australia and other Velocity partners, like lounge invitations.

Unlike some other frequent flyer programs, this includes the ability to use points to upgrade international long-haul flights, which you can only do as a Gold or Platinum Velocity member.

Membership status is determined by the number of eligible sectors you fly in, the status credits you earn from flights and your spending at Flybuys partners. Some frequent flyer credit cards have sign-up offers that also give bonus status credits if you meet certain criteria.

To maintain a higher status, you need to earn a set number of status credits and fly in a set number of eligible sectors within a 12-month period.

There are 4 Velocity Frequent Flyer membership levels:

Velocity Card - red tier

Red Velocity status

You'll get the following benefits with your Red status:

  • Seating preferences. Store your seating preferences for allocation on eligible flights.
  • Advance seating. Select a seat at the time of your booking, after booking or at check-in.
  • Use your points to upgrade on domestic and international short-haul flights. Available on domestic or international short-haul flights with Virgin Australia and Virgin Samoa.
  • Access to Premium Valet service. Brisbane and Melbourne airports offer Velocity members Premium Valet services for a fee.
  • Family pooling. You can choose to pool points and status credits with family members in 1 account to redeem rewards or reach a higher membership level faster.
  • Member-only promotions. Access exclusive deals and sales with Virgin Australia and other program partners.

You'll earn Velocity points at the standard rate for flights and partner activity at the entry-level Red status. To maintain this status you'll need:

  • Number of status credits required: None
  • Number of eligible sectors to fly: None

Velocity Card - silver tier

Silver Velocity status

You'll get the following perks as a Silver member, in addition to all the benefits of Red members:

  • Bonus points. Earn 50% more points with Virgin Australia, select partner airlines and other partners like Hertz, Europcar and Thrifty.
  • Priority phone service. Skip the queue when you make an inquiry or manage your bookings by phone.
  • Priority waitlist. Get priority over Red members if you're waitlisted for a flight.
  • Priority international check-in. Access priority check-in for international flights with Virgin Australia.
  • Virgin Australia lounge passes. Get 2 single-entry passes to the Virgin Australia lounge, plus discounted annual membership.
  • Extra baggage allowance. Receive additional checked baggage allowance with Virgin Australia and selected international airline partners.
  • Status benefits with airline partners. Enjoy similar status benefits with select international partners, including Delta, Etihad Airways and Singapore Airlines.
  • Membership pause for parental leave. Pause your membership and expiry for 6 months when you're expecting a new baby or adopting a child.
  • Personalised baggage tags. Receive a personalised Silver status bag tag.

You'll earn 50% more Velocity points than the standard rate for flights and select partner activity with your Silver status. To maintain this status you'll need:

  • Number of status credits required: 250
  • Number of eligible sectors to fly: 2
Velocity Card - gold tier

Gold Velocity status

You'll get the following perks as a Gold member, in addition to all the benefits of Red and Silver members:

  • Point bonus. You earn 75% more points than a Red member.
  • International long-haul flight upgrades with points. Use your points for upgrades on Virgin Australia flights to Los Angeles and Abu Dhabi.
  • Priority boarding. Board Virgin Australia flights at any time using the priority or business class lane.
  • Premium lounge entry. Access premium entry services at select airports if you're travelling carry-on only.
  • Premium Sydney valet. Access to a premium valet in Sydney, Melbourne and Brisbane.
  • Melbourne lounge premium exit. Use a dedicated security service and get fast-track access to gates 1-10 if you're in the lounge.
  • Priority screening. Access separate security screening lanes for domestic flights at select airports.
  • Fly ahead: Access earlier flights to your destination on select domestic fares.
  • Priority baggage. Your checked baggage will be prioritised on arrival carousels.
  • Complimentary hotel partner membership. Get the equivalent membership level with either IHG Rewards Club or Hilton Honors.
  • Complimentary car hire partner membership. Get the equivalent membership level with Europcar Privilege Program or Hertz Gold Plus Rewards.
  • Global lounges. Access more than 150 partner airline lounges worldwide.
  • Guaranteed economy reward seat. Redeemable for families of up to 4 when travelling on a domestic Virgin Australia flight.

You'll earn 75% more Velocity points than the standard rate for flights and select partner activity with your Gold status. To maintain this status you'll need:

  • Number of status credits required: 500
  • Number of eligible sectors to fly: 4

Velocity Card - platinum tier

Platinum Velocity status

You'll get the following perks as a Platinum member, in addition to all the benefits of Red, Silver and Gold members:

  • Point bonus. Earn double the points compared to the base rates.
  • Complimentary upgrades. Get 4 upgrades per year on select domestic and short-haul flights.
  • Priority economy seat purchase. Buy up to 2 "sold out" economy seats (full "Y" fare) on Virgin flights.
  • Companion Gold or Platinum membership. Get a companion Gold membership if you earn 500 extra status credits, or Platinum if you earn an extra 1,000.

You'll earn double the Velocity points compared to the standard rate for flights and select partner activity with your Platinum status. To maintain this status you'll need:

  • Number of status credits required: 1,000
  • Number of eligible sectors to fly: 8

Can you transfer Velocity Frequent Flyer points?

Yes! You can transfer some credit card, hotel and supermarket points to your Velocity account.

Transferring credit card points to Velocity points

BankPoints earned
American ExpressAscent or Ascent Premium members can earn 1 Velocity Point per 2 Membership Rewards. If you're a Business Ascent member, you'll earn 3 Membership Reward points per 2 Velocity Points. You can also transfer 3 Membership Reward points for 2 Velocity Points. You'll need a minimum of 2,000 points per transfer.
Diners Club InternationalYou can transfer 1.5 points for 1 Velocity Point.
ANZ Business RewardsANZ Business Rewards members can transfer 2 points for 1 Velocity Point.
CitiCiti Premier and Prestige cardholders can transfer 2 Citi Rewards points for 1 Velocity Point. If you're a Citi Rewards, Citi Gold or Citi Classic cardholder, you can transfer 2.5 Citi Rewards points for 1 Velocity Point. You'll need a minimum of 2,000 Citi reward points per transfer.
Card ServicesCard Services Gold and Platinum customers can exchange 2.5 Card Services Rewards points for 1 Velocity Point.
Bank of QueenslandPlatinum credit card holders can transfer 3 Q Rewards points for 1 Velocity Point.
WestpacYou'll get 1 Velocity Point for 3 Altitude points if you're a Westpac customer. You'll need a minimum transfer of 3,000 points with additional increments in multiples of 500 Altitude Points.
Commonwealth BankIf you're a CommBank Awards credit card customer, you can transfer 2 CommBank Award points for 1 Velocity Point.
St. GeorgeYou'll receive 1 Velocity Point per 2 Amplify Points you transfer from your St. George rewards account to your Velocity account.
Suncorp BankYou can transfer 2 Suncorp Credit Card Rewards Points for 1 Velocity Point.
Bank SA2 Amplify Points will get BankSA cardholders 1 Velocity Point.
Bank of MelbourneBoM customers can transfer 2 Amplify Points for 1 Velocity Point.
American Express New ZealandYou can transfer 2 Membership Reward points for 1 Velocity Point.
ANZYou can transfer 2 ANZ Reward points for 1 Velocity Point.
HSBCPremier or Platinum credit card customers can exchange 2 HSBC Rewards Points for 1 Velocity Point.

Transferring hotel points to Velocity points

Hotel loyalty programExchange rateTransfer limits
ALL - Accor Live Limitless1 ALL Point = 1 Velocity PointA minimum of 4,000 ALL Reward points is required to convert to Velocity.
Marriott Bonvoy3 Marriott Bonvoy Points = 1 Velocity PointA minimum transfer of 4,000 Le Club AccorHotels Points per transaction.
Choice Privileges2,000 Choice Privilegs Points = 800 Velocity PointsThe minimum transfer amount is 2,000 Choice Privileges points per conversion.
Hilton Honors10,000 Honors = 1,500 Velocity PointsA minimum of 10,000 Hilton Honors points is required to convert to Velocity.
IHG Rewards club10,000 IHG Rewards Club = 2,000 Velocity PointsA minimum of 10,000 IHG Rewards Club points applies.
Shangri-La Golden Circle1 Golden Circle Award = 1 Velocity PointA minimum transfer amount of 2,500 GC Award Points, with subsequent 500 point increments.

Transferring supermarket points to Velocity points

Velocity members can transfer Flybuys points at a rate of 2 Flybuys points for every 1 frequent flyer point.

If you're loyal to Woolworths' Everyday Rewards program, those points can be transferred to a Qantas Frequent Flyer account.

What to watch for when earning Velocity points

Airline loyalty vs lowest prices. You'll need to fly almost exclusively with Virgin or its partners to get the most out of your membership, which can mean paying more compared to other airlines for your fares.

Points expire. Earn or redeem points within a 24-month period to prevent your points from disappearing.

Get the most value from your redemptions. Some rewards, such as international flights, may offer higher value for money than others, so shop around and learn how to calculate the value of your points compared to the reward.

Wait for a sale before booking. Virgin occasionally offers flight sales with deals for bonus points or status credits. This can help you get to the next status tier or your next redemption quicker.

Look for credit card sign-up bonuses. Points-earning cards often come with a sign-up bonus if you meet a minimum-spend condition. If you're looking for a quick way to earn points and are in need of a new card, consider one with a higher bonus.

Do Velocity points expire?

Yes. Your points will expire after 24 months without earning or redeeming points. If it's getting close to that point, consider booking a flight or redeeming some points on a small purchase to extend their life.

Does Velocity offer family points pooling?

Yes. You can pool points together into 1 account for up to 6 people. You can have a maximum of 2 adults and 4 children under 18 living at the same address in 1 account.

There does need to be a nominated "beneficiary" who can then redeem the rewards for flights or higher membership levels.

If you're a Gold or Platinum member set up with family pooling, you can also take advantage of these benefits:

  • Gold: Guaranteed economy reward seats for an annual family trip and family-friendly lounge access
  • Platinum: Companion memberships for another person once you've reached the status credits threshold

How can I claim missing Velocity Frequent Flyer points?

If you didn't add your Velocity membership number to your flight booking, you can manage your booking online to include it. If you're travelling with an airline partner, you'll need to call that airline directly and ask to add your Velocity membership number to your booking.

Allow 14 days for your points to hit your account after travelling. If they haven't appeared, you can submit a missing points claim in your Velocity account.

If you're claiming points after the flight, you can claim them online within 6 months of travel. These claims can take 7 days to process for Virgin Australia flights or 4 to 6 weeks for partner airlines.

Learn more about Velocity and other frequent flyer programs

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Written by

Alex Keshen

Alex Keshen was Finder's senior travel and utilities publisher. Working in the online publishing space for more than 10 years, she has appeared in Travel Weekly and the Huffington Post. After graduating from Ryerson University in Toronto, Canada with a Bachelor of Journalism and settling into a career in publishing, Alex has become a master of maximising her annual leave and finding the best bargains around. See full profile

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176 Responses

    Default Gravatar
    karenJanuary 16, 2024

    how many velocity points do i need from Melbourne to new york

      AvatarFinder
      AmyJanuary 17, 2024Finder

      Hi Karen,
      It depends on the partner airline, flight route and other factors. But as a guide, an economy reward flight with United Airlines or Virgin Atlantic starts from 59,800 Velocity Points according to the reward flight table and calculator on the Velocity website. This doesn’t include fees, taxes and carrier charges, which you’d need to factor in as an additional cost. If you redeemed points for Any Seat, the number of points you would need would typically much higher. You can search for reward seats on the Virgin Australia website to view details of available reward flights or Any Seat options. I hope this helps.

    Default Gravatar
    gerardJuly 31, 2023

    what is my velocity membership number

      AvatarFinder
      AmyAugust 1, 2023Finder

      Hi Gerard,
      Your Velocity Frequent Flyer membership number will be on the welcome email once you have registered. If you’ve lost your membership details, the Velocity website has a Forgot Membership Form you can submit. I hope this helps.

    Default Gravatar
    RobJune 24, 2023

    My points are about to expire. I have a flight booked for the end of next month, after the date my points are due to expire. Will my points still expire even though I have made a booking?

      AvatarFinder
      SarahJune 26, 2023Finder

      Hi Rob,

      Yes, you need to keep your account active by earning or using points during the specified time period, so if this flight falls beyond the expiration date, you’re likely to lose them.

      Can you use some of your points to redeem something small from the Velocity store such as a gift care, or earn points with a partner such as by purchasing fuel with 7/Eleven? Taking action like this is likely to be counted as “activity” and will help you avoid losing all of your points.

      Hope this helps!

    Default Gravatar
    SusanFebruary 25, 2023

    How do I find out how many points I have ?

      AvatarFinder
      StephanieMarch 1, 2023Finder

      Hi Susan,
      To see how many points you have, log into your Velocity Frequent Flyer account here.
      Hope that helps,
      Stephanie

    Default Gravatar
    npp8@hotmail.comAugust 12, 2019

    I have 501,000 reward miles and trying to understand how long I have toi use them ie, What is expiry date on them noting 500K came in Nov 2018

      Default Gravatar
      NikkiAugust 13, 2019

      Hi Npp,

      Thanks for your question! Accumulated Velocity frequent flyer points will not expire as long as you are an active member, which means that you will have earned or redeemed points within a 24-month period. Given that your 500k points came in Nov. 2018, you’ll have until Nov. 2020 to redeem them. You can download the Virgin Australia app for free from iTunes or Google Play and track your Velocity Points balance and Status Credits balance, transfer your points to a family member and claim missing points. By logging into your account using your membership number and password, you will have access to your account details, update your personal information, make a flight booking, find out how to submit missing points claim, view your points balance and redeem your points. If you would like to speak to someone directly about your membership details, you can call the Membership Contact Centre.

      Hope this helps!

      Kind regards,
      Nikki

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