- Opt for 'bill smoothing' for more even monthly payments to avoid bill shock
- New customers can’t sign up in NSW, SE QLD, or SA (although existing customers can keep or switch their plans but they’ll have to call)
- No option to manage account online
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Victorian residents will pay around 20% less than the Victorian Default Market Offer (the government's 'fair price' for electricity), which is on the cheaper side for electricity. This is better than many providers.
Although QEnergy does also operate in NSW, SA, and SE QLD, it's not currently accepting new customers outside of Victoria. If you're an existing customer in any of these states, though, you can take advantage of the latest deals by ringing up QEnergy.
A major drawback is that QEnergy doesn't offer anything in the way of plan management. You'll either have to contact the company directly or download and fill out some difficult to locate forms to change your account information.
Also, QEnergy doesn't offer gas plans so you won't be able to bundle your energy.
Here are some positives about signing up with QEnergy:
- SmoothPay billing feature lets you split your annual bill into 12 equal monthly instalments to help with budgeting. If the instalments are higher or lower than your actual usage, you'll get credits/amount owing as necessary.
What's the catch?
- You aren't able to manage your account by yourself, either online or through any kind of mobile app
- Not accepting new customers anywhere but Victoria
There are no lock-in contracts for residential customers with QEnergy, so you can switch to another provider any time without consequence.
QEnergy sells residential electricity plans to customers in NSW, SA, QLD, and VIC.
Does QEnergy offer solar plans?
QEnergy offers a solar feed-in tariff on all its residential plans, although it does not have dedicated solar plans.
You'll need to already have a working solar system since QEnergy does not assist with the installation process.
How good is the feed-in tariff?
QEnergy's feed-in tariffs are equal to or slightly above average in SA, QLD, and NSW. However, it only pays the state minimum for exported power in Victoria, which places it behind several other providers in that state.
Here's what QEnergy is paying in each state:
- NSW: 8c/kWh
- VIC: 6.7c/kWh
- QLD: 8c/kWh
- SA: 6.8c/kWh
How green is QEnergy?
QEnergy is qualified to deliver GreenPower, where you pay an extra fee on your electricity to support renewables in Australia. However, it doesn't offer any residential GreenPower options at the moment.
QEnergy didn't have enough data available to be included in the 2022 Green Electricity Guide, so there isn't much information about QEnergy's environmental impact.
User reviews & customer service
QEnergy user review and customer service
According to results from the 2020-2021 Annual Retail Markets Report 2020-2021, QEnergy's phone line offered decent service. It had a relatively short waiting time, though more calls were dropped before being answered than the average.
|Average call wait time||35 seconds||58 seconds||115 seconds|
|Calls abandoned before being answered||11%||7%||7%|
|Complaints (% of total customers)||2%||3%||1.5%|
How can I get in touch with QEnergy?
If you have any problems with your account or any questions, you'll need to get in touch with QEnergy. You can:
- Ring up the customer support team (no contact hours published).
- Fill out the generic contact form on the QEnergy website.
If you're keen to switch to an energy plan from QEnergy, you'll have to visit the QEnergy plan and request a quote. Representatives from QEnergy should get in touch and let you know if you're eligible to switch.
- If you buy a plan from QEnergy, they should take over from your current provider within 2 business days.
For more details, take a look at our guide on switching energy plans.
Important notes: Our estimated prices are based on single rate tariffs by default. Your bill may denote this as "peak tariff", "anytime tariff", or "peak only". Since other tariffs are available to customers, you might need to check with your provider if you're on any of these:
- Single rate with a controlled load
- Time of use
- Time of use with a controlled load
Our price estimates are not official quotes, though you may be able to get a better indication of your costs by providing us with your energy bill details. You can learn more about this here.
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