QEnergy: Electricity plans

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• Important information if you’re switching energy providers

  Energy distributors may require customers to provide a reading of their energy meter themselves (in the form of a photo), before providing it to their retailer. Check the requirements with either your new retailer or your energy broker.

Can I get solar power?

No, QEnergy doesn't offer any solar power options.

Can I get GreenPower?

QEnergy offers QGreen, a product designed to help businesses reduce greenhouse gas emissions. QGreen is fully accredited by GreenPower and offers energy from renewable sources including wind, hydro and biomass. If you choose to purchase 10% or more of your annual energy as GreenPower, your business can use the GreenPower user logo on marketing material.

The QGreen program is only available for businesses.

Find out how GreenPower works

Member programs

In addition to the QGreen program for renewable energy, QEnergy offers customers the following programs:

• SmoothPay. SmoothPay is QEnergy's optional bill smoothing program. With SmoothPay, your estimated annual energy bill will be divided into equal monthly payments so that you can pay the same amount year-round and won't have to worry about seasonal increases.
• Staying ON. Staying ON Program is a hardship program available to QEnergy customers who are having trouble paying their electricity bill. To be eligible for the program you must be experiencing financial difficulties. You can register for Staying ON by calling QEnergy directly. Once you've signed up, you'll be assigned a hardship manager who will help arrange an affordable solution for your energy bill and give you personalised recommendations for other government rebates and concessions you may be eligible for.

How can I pay my bills?

You can pay your QEnergy bills using several methods including:

• Direct debit

  You can pay your QEnergy bill by setting up a direct debit. The amount you owe will be automatically deducted from your bank account so you won't have to worry about remembering to pay your bill.

• BPAY

  With BPAY you can pay your bill directly through online or phone banking.

• Credit card

  Call 1300 79 24 41 Monday to Friday between 8am and 4pm to pay using a Mastercard, Visa or American Express credit card.

• In person

  Take your bill to any Australia Post to pay by cash, cheque or EFTPOS.

• Cheque

  You can pay your bill by sending a cheque and payment slip to:

  QEnergy Limited
  PO Box 3043
  South Brisbane QLD 4101

Why consider QEnergy?

• No connection fees, joining fees or early termination fees. You won't have to pay any additional fees to switch to QEnergy or if you decide to terminate services.
• Bill smoothing. QEnergy offers SmoothPay, a bill smoothing program that estimates your annual electricity costs and divides the amount into manageable monthly payments. This means you'll pay the same amount each month, which will make it easier to budget for utilities.
• No credit card fees. Unlike most energy retailers, QEnergy doesn't charge any merchant service fees for payments made via Mastercard, Visa or American Express.
• GreenPower accreditation. QEnergy offers energy from certified renewable sources including wind and hydro.
• Hardship program. QEnergy offers a hardship program called Staying ON to help those experiencing financial hardship. If you're having trouble paying your energy bill, contact QEnergy directly to register for the program.

Ready to save on your energy bill? Find out how to switch energy providers