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OC Energy

OC Energy provides power to buildings and tenants through centralised embedded networks.

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What is an embedded network? Embedded network
What services does OC Energy offer to customers? See services
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Sam Baran
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OC Energy is an energy retailer that was founded in 2009 and works to supply power to entire buildings using embedded networks. According to its website, one of OC Energy's key principles is to deliver convenience, innovation and connectivity directly to customers.

In March 2019, OC Energy was purchased by Origin Energy, Australia's largest energy retailer.

What is an embedded network?

An embedded network is where all the energy for one building is run through a centralised supply and dealt with collectively. Rather than connecting each individual apartment or lot to the energy grid directly, they are instead hooked up to a centralised network that is then connected to the grid.

This allows for the bulk purchase of electricity, as well as a single rate negotiation for the entire embedded network. In theory, this allows for cheaper electricity rates and easier management of a building's collective power use, while still retaining the ability to bill residents separately for their individual use.

What services does OC Energy offer to customers?

OC Energy has a few services that customers can access. Following Origin's purchase of the company in March 2019, these may need to be processed and completed through Origin Energy's website now.

  • Connection/disconnection. If you're moving in or out, notify OC Energy and it will arrange for your power and hot water to be connected or disconnected as required.
  • Pay a bill. OC Energy allows for bills to be paid by a variety of methods, including credit card, debit card, BPAY, in person, via direct deposit or even by regular post.

OC Energy FAQ

What rights do I have on an embedded network?

Customers on an embedded network have the same basic rights and protections as any other energy customer, as laid out by the Australian Energy Regulator. Some of these are:

  • Flexible payments when experiencing financial difficulty.
  • Clear time frames for receiving and paying bills.
  • Complaint handling arrangements.
  • Energy charges no higher than standing offer prices.

Can I choose my energy retailer on an embedded network?

Technically, yes, but in practice, it's complicated. This is because energy will still run through the embedded network retailer's meter for the building, necessitating a costly replacement of your own energy meter. Some retailers may refuse to sell you a plan if you're on an embedded network.As well as that, you may end up paying two network supply charges – one for your embedded network into the building and another from your individual retailer.

What tariff am I on?

You can find the tariff that you are currently on by looking at your most recent energy bill. Check out our guide to understanding your power bill if you need assistance.

How often will I receive my bill?

Your bill will be issued every one or two months, depending on your building.

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