ACX cryptocurrency exchange review

Buy and sell bitcoin and several other popular cryptocurrencies with a 0.2% trading fee.

Warning - 23/1/2019
ACX users are reporting a range of issues, including withdrawal issues. Some people are saying the ACX office locations are empty, and that they cannot get in touch with the ACX team.

If you're looking for a cryptocurrency exchange, you may want to look at alternatives to ACX.


Fiat currencies



We’re reader-supported and may be paid when you visit links to partner sites. We don’t compare all products in the market, but we’re working on it!


Product Name ACX Cryptocurrency Exchange
Fiat Currencies AUD
Cryptocurrencies BTC, BCH, ETH, HSR, DASH, FUEL, UBTC, USDT, ETC
Deposit Methods Bank transfer
Trading Fee 0.2% (0.1% for Super-trader)
Deposit Fees None
Withdrawal Fees Fiat: None
Cryptocurrency: Miner fee varies
Disclaimer: This information should not be interpreted as an endorsement of cryptocurrency or any specific provider, service or offering. It is not a recommendation to trade.

What is ACX?

ACX is a cryptocurrency exchange that allows traders to buy and sell bitcoin and several other cryptocurrencies. Customers can deposit and withdraw funds using either fiat or cryptocurrencies, and ACX claims to offer the most liquidity and the deepest order book among Australian crypto exchanges.

Headquartered in Hong Kong and with a regional office in Melbourne, ACX is structured as a joint initiative among four companies:

  • Peak HK Limited, which houses traders’ interests, the exchange platform itself, the platform’s customers and the customers’ activities
  • ACX Tech Pty Ltd, which is ACX’s R&D and development arm
  • Digital Custodians Limited, which provides custodian and escrow services in partnership with Perpetual
  • Blockchain Global Corporate Accelerator (Bitfund Pty Ltd), ACX’s cornerstone investor

Available countries

ACX only accepts fiat deposits from Australian bank accounts.

However, international citizens can create an account with ACX, so contact the provider directly for a full list of supported countries.

Which payment methods are accepted?

You can deposit funds into your ACX account using the following methods:

  • Bank transfer
  • Cryptocurrency deposit

ACX fees and charges

The table below outlines the fees and charges you’ll need to be aware of when trading cryptocurrency with ACX:

Trading feeBid fee: 0.2%

Ask fee 0.2%(This fee is charged when the trade is made. There is no fee for placing an order.)

Fiat currency deposits$0
Fiat currency withdrawals$20 to Australian bank accounts
Cryptocurrency deposits$0
Cryptocurrency withdrawalsMining fee (These fees are subject to change without notice due to network volatility.)

How fast will my funds be available?

The time it will take for the funds you deposit to become available for trading depends on the type of currency you deposit:

  • Cryptocurrency deposits are automatically added to your account balance once they have enough confirmations on the blockchain network. Bitcoin deposits require 3 confirmations, while all other cryptocurrencies require 10 confirmations. Confirmation time may be delayed if there is network congestion.
  • Fiat currency deposits can take up to 3 business days, with processing times varying depending on your bank.

Are there any limits?

There are no limits on how much you can deposit into your ACX account. If you wish to make a withdrawal, the following limits apply:

  • Individual account. AUD$25,000 daily and BTC 100 daily.
  • Corporate account. AUD$100,000 daily and BTC 200 daily.

Is it safe to use ACX?

When you sign up for an account with ACX, in order to satisfy Know Your Customer (KYC) requirements, you will need to provide proof of ID, such as a passport or driver’s licence that is valid for at least six months. You can also provide proof-of-address documents that are less than three months old. ACX also allows you to set up two-factor authentication when logging into your account for increased security.

ACX stores more than 95% of its digital assets offline in its proprietary Cold Storage system, which involves two-factor authentication. The company also says that its security system undergoes continuous improvement and regular IT security and financial audits to maintain the security of client funds.

Customer support

If you ever have a question about your account or need help with a transaction, ACX offers an online help centre with answers to a wide range of frequently asked questions. Email customer support is also available.

Pros and cons


  • Easy to understand trading interface
  • Access to a large liquidity pool
  • Australia’s largest bitcoin order book
  • Allows deposits and withdrawals of both fiat and cryptocurrencies
  • Application programming interface (API) allows you to create charts and track your orders and trading history

  • Only allows you to access a limited range of cryptocurrencies
  • Doesn’t offer some advanced features that experienced traders might need
  • $20 fee for withdrawing AUD to an Australian bank account
  • No online chat customer support

Next steps

If you’ve compared your options and you’d like to sign up for an account with ACX, it’s quick and easy to do so online. You can register by providing your email address and creating a strong password, but in order to start trading you’ll need to verify your email address, set up two-factor authentication and then provide a valid form of ID.


Disclaimer: Cryptocurrencies are speculative, complex and involve significant risks – they are highly volatile and sensitive to secondary activity. Performance is unpredictable and past performance is no guarantee of future performance. Consider your own circumstances, and obtain your own advice, before relying on this information. You should also verify the nature of any product or service (including its legal status and relevant regulatory requirements) and consult the relevant Regulators' websites before making any decision. Finder, or the author, may have holdings in the cryptocurrencies discussed.

Ask an expert

To ask a question simply log in via your email or create an account.

You are about to post a question on

  • Do not enter personal information (eg. surname, phone number, bank details) as your question will be made public
  • is a financial comparison and information service, not a bank or product provider
  • We cannot provide you with personal advice or recommendations
  • Your answer might already be waiting – check previous questions below to see if yours has already been asked

Finder only provides general advice and factual information, so consider your own circumstances, or seek advice before you decide to act on our content. By submitting a question, you're accepting our Terms of Use, Disclaimer & Privacy Policy and Privacy & Cookies Policy.
Go to site