The Finder Customer Satisfaction Awards asked Australians which brands and products they trust and love the most. For the crypto trading platforms customer satisfaction awards, we surveyed hundreds of Australians to rate their crypto trading platform.
Here are the results.
CoinSpot was voted the most loved cryptocurrency trading platform at Finder's 2025 Customer Satisfaction Awards, earning a score of 3.89 out of 5. It was also the most recommended and received high scores for trust, value and customer service.
CoinSpot was voted the most loved cryptocurrency trading platform at Finder's 2025 Customer Satisfaction Awards, earning a score of 3.89 out of 5. It was also the most recommended and received high scores for trust, value and customer service.
Loved Brand
Swyftx was highly commended in this category, with a strong score of 3.87, reflecting high levels of satisfaction among everyday traders.
Swyftx was highly commended in this category, with a strong score of 3.87, reflecting high levels of satisfaction among everyday traders.
eToro was also highly commended for overall experience, scoring 3.74 out of 5 from its Australian user base.
eToro was also highly commended for overall experience, scoring 3.74 out of 5 from its Australian user base.
Swyftx took the top spot for best value, with customers giving it a score of 4.02 out of 5. Its low fees and accessible features made it a standout for cost-conscious investors.
Swyftx took the top spot for best value, with customers giving it a score of 4.02 out of 5. Its low fees and accessible features made it a standout for cost-conscious investors.
Value
CoinSpot was highly commended for value, with a solid score of 3.97, indicating that customers see good bang for their buck.
CoinSpot was highly commended for value, with a solid score of 3.97, indicating that customers see good bang for their buck.
eToro was also recognised, earning a commendable 3.76 from users who valued its global reach and features.
eToro was also recognised, earning a commendable 3.76 from users who valued its global reach and features.
Swyftx was voted the most trusted cryptocurrency trading platform in Australia, scoring 3.83 out of 5. With its fee transparency, responsive customer service and emphasis on security, it's easy to see why Swyftx won this award.
Swyftx was voted the most trusted cryptocurrency trading platform in Australia, scoring 3.83 out of 5. With its fee transparency, responsive customer service and emphasis on security, it's easy to see why Swyftx won this award.
Trusted Brand
CoinSpot was highly commended for trust, with a close score of 3.81, reflecting strong confidence in its reputation and performance.
CoinSpot was highly commended for trust, with a close score of 3.81, reflecting strong confidence in its reputation and performance.
Crypto.com was also recognised by customers, achieving a trust score of 3.62 for its growing credibility in the Australian market.
Crypto.com was also recognised by customers, achieving a trust score of 3.62 for its growing credibility in the Australian market.
Swyftx came out on top for customer service, with the Australian platform earning a score of 3.85 out of 5, alongside top scores on trust and value.
Swyftx came out on top for customer service, with the Australian platform earning a score of 3.85 out of 5, alongside top scores on trust and value.
Quality Service
CoinSpot was highly commended for its service, with a strong 3.82, showing that users appreciate the local support team and reliable assistance.
CoinSpot was highly commended for its service, with a strong 3.82, showing that users appreciate the local support team and reliable assistance.
eToro was also acknowledged for customer care, receiving a 3.61 from users who value its educational content and platform guidance.
eToro was also acknowledged for customer care, receiving a 3.61 from users who value its educational content and platform guidance.
CoinSpot was the most recommended cryptocurrency platform at this year's Customer Satisfaction Awards, with 86% of customers saying they'd refer it to a friend. Its local presence, reliability, and ease of use made it a favourite among Aussie crypto traders.
CoinSpot was the most recommended cryptocurrency platform at this year's Customer Satisfaction Awards, with 86% of customers saying they'd refer it to a friend. Its local presence, reliability, and ease of use made it a favourite among Aussie crypto traders.
Recommended Brand
Swyftx was highly commended, with 85% of customers willing to recommend the platform.
Swyftx was highly commended, with 85% of customers willing to recommend the platform.
eToro was also commended, with 75% of users saying they'd pass it on to others.
eToro was also commended, with 75% of users saying they'd pass it on to others.
Each year, thousands of Australians rate brands they've used as part of Finder's Customer Satisfaction Awards. Consumers assess brands within a product category across various metrics, including trust, customer service, value and overall satisfaction. Finder surveyed thousands of customers and analysed their feedback.
Customers reviewed products they had purchased or used recently, with the recency period varying by category—from within the past year to up to five years.
Surveys continued until each category reached a minimum sample size of 500 to 5,000 responses, depending on the category. Respondents selected a brand from a pre-populated list or entered their own. Responses were recorded as they fell naturally.
We used the following metrics to assess brands and asked customers between 4-8 questions, including:
The final scores were determined exclusively based on the relevant metric. For example, the Most Trusted award was calculated based on responses to the question on how much people trust a brand, while the Most Loved award was based on responses to the question on how much people love a brand.
If a brand or product no longer exists in the market, they were disqualified and excluded from our assessment, meaning that they were ineligible for consideration for any Award (even though responses may have been collected in relation to the relevant brand's product(s) at such time that they were previously available). However, if only the brand's name changed and the products remained the same, the brand was still eligible for consideration for an Award and was assessed by us on the basis of the new brand name. Additionally, brands that did not meet the minimum per-brand sample size were excluded. The threshold ranged from 40 to 100 responses per brand, depending on the category, with most being 100.
The Finder Customer Satisfaction Awards is an independent awards program and commercial partnerships do not influence the results in any way.
Disclaimer: We tried to collect feedback and data from survey participants on as many products and providers in the market as possible. Although we were able to assess an extensive range of products and providers from the survey responses, we can't say that every provider and/or product currently available in the market was considered as part of our review and winner selection process. Some products and/or providers may have been omitted from survey responses and therefore not considered by us for any Customer Satisfaction Award. Read our Advertiser Disclosure.
Graham Cooke is Finder’s Head of Consumer Research, leading the team responsible for gathering and analysing data on everything from consumer spending and saving habits to how different financial products perform in the real world.
Kylie is Finder's investments expert. She is responsible for selecting the awards criteria we use to determine the winners.
Check out the best of the best, judged by experts.
