Complete guide to the Velocity Frequent Flyer Program

Posted August 20th, 2013 and last modified October 22nd, 2014

Earn and redeem Velocity points for flights, accommodation and rewards when you’re a member of the Velocity Frequent Flyer rewards program.

velocity Frequent Flyer Logo

The Velocity frequent flyer program run by Virgin Australia airlines offers its members the opportunity to earn and redeem points on items and flights to hundreds of destinations within the Virgin Australia international network. As well as a rewards system, there are many travel benefits that can be taken advantage of - depending on your level membership - such as priority check-in, flight upgrades and access to VIP lounges. Velocity is free to join and points never expire as long as you earn or redeem points at least once within a three-year period.

When you’ve joined the Velocity frequent flyer program, you can earn and redeem points on products and services from Velocity frequent flyer by quoting your membership number on eligible purchases or using a linked credit card.

Velocity frequent flyer credit cards

What is the Velocity frequent flyer program?

Being a part of the Velocity frequent flyer means that you can enjoy a number of perks and benefits;

  • International benefits. Enjoy the ability to earn and redeem points with Virgin and their global affiliates. You can also enjoy your membership level benefits around the world.
  • Rewards. Earn and redeem for rewards with a wide range of credit cards when shopping online with Virgin’s shopping partners.
  • Status levels. Depending on your level of membership, you can enjoy benefits like priority check-in, plus gold and platinum members can enjoy priority boarding, guaranteed reward seats and complimentary membership with affiliated partners.
  • Family benefits. Velocity lets you pool in your points as a family and take a membership pause ‘parental leave’. There are also programs aimed at making travel with your family more convenient.
  • Pets included. Now no one get left behind with Virgin’s unique program for pets, allowing you to earn points for travelling domestically with your cat or dog on Virgin flights.

Status Credits

Red Status Credit Level

In addition to the rewards system, you can also collect ‘Status Credits’ when you fly. This means that on eligible flights, the more you fly and the higher the care class, the more Status Credits you earn, giving you a higher membership.

Status Credits are calculated daily and based on how many you’ve earnt in the past 12 months. Every Status Credit is valid for 12 months, so you your balance will not be reset to zero when your annual review comes up. Levels of membership include;

  • Red. Earn and redeem points as well as enjoy seating preferences and advance seat selection. You can also upgrade your seats on eligible flights.
  • Silver. Silver membership lets you receive bonus points on Virgin and partner flights as well a priority phone service.
  • Gold. Enjoy upgrades to your flights when using points on international flights, as well as complimentary membership with Secure Sentinel. You can also enjoy priority benefits at the airport.
  • Platinum. This highest level of membership means you receive complimentary fare upgrades and priority economy seat purchase. You can also enjoy priority benefits at the airport.

More about Velocity Status Credits

 

How does the the Velocity frequent flyer Program work?

When you sign up to be a member of the program, you will start on the basic level of red membership. You can then earn and redeem Velocity points, enjoy travel benefits before you travel, at the airport, at your destination, with Virgin’s international airline partners as well as family benefits. Linking or transferring your points earned from your credit card can also maximise your points earning.

Velocity has an array of benefits for you to take advantage of before and after your flights. Before you travel, you can enjoy preferential seating as well as priority phone services, which could include complimentary fare upgrades and priority economy seat purchases. At the airport, gold and platinum members can enjoy priority check-in when travelling both internationally and domestically. Valets, lounges and extra baggage allowances are also available. When you’ve reached your destination you also get priority baggage as well complimentary partner memberships with hotel programs (available for gold and platinum only).

How do I earn Velocity frequent flyer points?

You can earn points on a number ways;

Using a co-branded credit card.

With these credit cards, points earned at automatically transferred to your Velocity account which saves you the hassle of manually doing it yourself - some of these credit card also come with a complimentary flight. Other credit card providers let you transfer points to Velocity too including American Express, ANZ, Commonwealth Bank, Westpac, Citibank, Diners, St.George, BankSA and BoM.

Comparison of credit cards that earn Velocity Points

Rates last updated November 23rd, 2014
Interest rate (p.a.) Balance transfer rate (p.a.) Annual fee Cash advance rate (p.a.)
American Express Velocity Escape Card
American Express Velocity Escape Card
Receive 10,000 bonus Velocity points offer. Enjoy 1.000 Velocity points per dollar spent on Virgin Australia flights or products and 1.000 point spent on all other purchases. Plus no annual fee. 20.74% p.a. 0.99% p.a. for 6 months with 1% balance transfer fee $0 p.a. Go to site More info
Virgin Australia Velocity Flyer Card - Balance Transfer Offer
Virgin Australia Velocity Flyer Card - Balance Transfer Offer
Earn 4x Velocity Points in first 3 months. 0% p.a. for 14 months months on balance transfers. 20.74% p.a. 0% p.a. for 14 months $129 p.a. 20.99% p.a. Go to site More info
NAB Velocity Rewards Card
NAB Velocity Rewards Card
You gain both an Amex and Visa card which are linked to one single account and annual fee. 19.99% p.a. 4.99% p.a. for 6 months $65 p.a. 21.74% p.a. Go to site More info
American Express Velocity Platinum Card
American Express Velocity Platinum Card
Earn 1.000 points per $1 spent with the Virgin Australia group of Airlines. Also receive up to 50,000 bonus Velocity Rewards points. 20.74% p.a. 0.99% p.a. for 6 months with 1% balance transfer fee $349 p.a. Go to site More info
NAB Velocity Rewards Premium Card
NAB Velocity Rewards Premium Card
Gain velocity reward points and redeem for rewards. 19.99% p.a. 4.99% p.a. for 6 months $150 p.a. 21.74% p.a. Go to site More info
American Express Velocity Business Card
American Express Velocity Business Card
A truly dedicated business rewards credit card which will allow you to earn up to Velocity Rewards points. Download all your card expenses in a format readable by Quicken, MYOB, Microsoft Excel and more, helping you simplify your quarterly BAS reporting. $249 p.a. Go to site More info
Virgin Australia Velocity High Flyer Card - 60k Bonus Points offer
Virgin Australia Velocity High Flyer Card - 60k Bonus Points offer
Earn 1.250 Velocity Points per $1 spent uncapped. Also you can earn up to 60,000 bonus velocity points. 20.74% p.a. 1.9% p.a. for 12 months $289 p.a. 20.99% p.a. Go to site More info

Car hire and services.

You can take advantage of Virgin’s car fire partners such as Hertz, Thrifty, Europcar and car servicing with Midas.

Partner airlines.

When you fly with Virgin Australia and their international airline partners, you could also earn extra points to increase your level of membership; Singapore Airlines, Air New Zealand, Etihad, Delta, Virgin Atlantic, Samoa, Virgin America, Hawaiian Airlines and AirBerlin.

Hotels.

When booking accommodation, book directly where these hotels to earn points for your stay; Langham Hospitality Group, Meritus Hotels and Resorts, Palazzo Versace, Qualia Great Barrier Reef, Hamilton Island, Morgans Hotel Group, Necker island, Ulusaba, Quay, The Sebel, CitiGate, Cairns Harbour Lights, Grand Chifley, Rendezvous, park REgis, Vibe, Adina, Medina, Travelodge Hotels, Q Statin, Quality, Comfort, EconoLodge, Australis, Country Comfort.

Holiday extras.

If you’re looking for a holiday package or services, then you may want to consider a Velocity partner to earn some bonus points; Virgin Australia Holidays, GoDo, Cruise Pilot, Global Assistance, Secure Sentinel, Airport Parking, Brunel Worldwide Chauffeur Drive, Virgin Galactic, Experience OZ, Warner Village theme parks.

Online shopping.

Earn points when shopping at Westfield Online, the Velocity Global eStore (which includes brands like Apple and Mark&Spencer), Onsport and iSubscribe.

Eating out.

Search for tables at hundred of restaurants through BookARestaurant, or enjoy bonus points when eating or drinking at Babylon Restaurant and Virgin Wines.

Entertainment.

Members will able to take advantage of entertainment deals from Virgin Mobile, the Box Office, Foxtel, Quickflix, OnSport and eRewards.

Finance.

If you’re looking for any financial services, then you could earn points by using these services such as Lumo Energy, Allianz Global Assistance, IBIS World and Virgin Money.

Velocity Global Wallet

Velocity Global Wallet.

The Velocity Global Wallet is a prepaid Visa card. You can preload up to 25000 of your own money.

You'll earn points when you use your Velocity Global Wallet for both domestic and overseas purchases.

 

Where can I redeem Velocity frequent flyer points?

Flights.

Redeem your points for a certain number of miles to receive discounts off your flights with Virgin or any of their partner airlines such as Etihad, Singapore Airlines, Delta, Virgin Atlantic, Hawaiian Airlines and AirBerlin.

Upgrades.

Use your points and upgrade your flight or airport experience so you can enjoy your holiday even more.

Car hire.

Redeem online with Europcar and save on hiring costs in locations around the globe.

Hotels.

Virgin has over 75,000 partnered hotels for you to redeem your Velocity points at. You can also redeem for a gift voucher at hotels such as Holiday Inn, Rendezvous, Travelodge, Vibe Hotels, Adina, EconoLodge, Quality, Comfort, Clarion, Crowne Plaza, Intercontinental, Hilton and Palazzo Versace.

Holidays.

If you want to use your Velocity points to take the hassle out of organising your holiday, then you may want to redeem for these services; Virgin Australia Holidays, Warner Village Theme Parks, Virgin Australia lounge, Virgin Galactic, Cruisepilot and Brunel Limousines.

Online shopping.

redeeming velocity points

Redeem your points when shopping online on the Westfield online store, or at Onsport.com.au. There is also a Velocity Rewards store ranging from fashion, gift cards, travel, leisure, technology with home and outdoor.

Charities.

If you feel like giving something back to the community, you can donate to charities using your Velocity points. Charities involved change on a regular basis, so you may want to log into your account to see where you can donate your points to.

How to redeem your Velocity Rewards

Login to your Velocity Rewards account and click on the redeem button in the top menu.

Step 1 in redeeming

Then choose from one of the options available in the drop down menu.

Step 2 in redeeming

You can then adjust how many points you want to spend on your item with the slider. Once you are happy with your purchase, click on the "add to cart" button.

Step 3 in redeeming

How does the Velocity frequent flyer program compare to others?

Qantas is one of Australia’s biggest frequent flyer programs and is often compared to Velocity. Here are some features based on each aspect of the rewards program.

  • Joining. Qantas charges a fee of $89.50 to join, whereas it’s free to Velocity. Both reward points don’t expire as long as you earn or redeem points within a period of time (18 months for Qantas and 36 months for Velocity).
  • Earning points. Velocity has different levels of points earning, as you reach higher levels on your membership, you earn more points. However, Qantas is based upon the amount of miles that you travel but still provides extra points if you have a higher membership. Bonus points are also available for both programs.
  • Bonus points. Earning bonus points when you sign up for a credit card is generally easier with the Qantas frequent flyer program, compared to Velocity. If you want to earn bonus Velocity points easily, then taking advantage of their partner offers is a great way to feed points.
  • Redeeming points. Both Velocity and Qantas have the same range of rewards and both offer discounts off travel products and services.

In terms of domestic flights, Qantas’s program is easier to understand, because you know how many miles you need from one destination to another. A minimum amount of points you can earn also applies to domestic flights on Qantas, meaning you are guaranteed a certain amount regardless how little distance you fly. However, when it comes to upgrading your flight class to business, Velocity is great for these as you earn more points compared to Qantas when flying business.

Pros & Cons of the Velocity Frequent Flyer Program

Pros

  • No joining fee. Joining the Velocity program is easy and simple online, plus there is no joining fee.
  • Family benefits. Take parental leave on your membership by pausing it for six months and enjoy the ability to pool your points together. Velocity also offer a frequent flyer program for your pets, so everyone in the family is actually included.
  • Global Wallet. Your Velocity membership card can also be used as a prepaid Visa travel card, where you can load your own money in foreign currency and use the card wherever Visa is accepted.


Read our review on the Global Wallet

Cons

  • Confusing earning rates. When flying internationally, the amount of points you can earn varies on the partner airline you choose to fly with and how much the flights costs, compared to Qantas which relies on the amount of miles you fly.

Things to avoid with the Velocity Frequent Flyer Program

  • Family pooling. Take caution if you’re about to reach a tier when adding up your points and hoping to step up from Silver to Gold membership. If somebody pools their points in with yours, you will get the membership upgrade, not them. So if you’re on platinum level and your partner is about to turn gold, you’ll want to wait until he or she reaches gold level before making him or her a contributor to your account.

Frequently asked questions about the Velocity Frequent Flyer Program

  • I’m having problems with my account, who do I speak to? Please contact Virgin directly by calling their Membership Contact Centre on 13 18 75 if you reside in Australia.
  • Where can I find more information about earning Velocity points? Please see this page for our guide on earning Velocity points.
  • Where can I find more information about redeeming Velocity points? Please see this page for our guide on redeeming Velocity points.
  • Where can I find more information about the Velocity Global Wallet? Please see our review on the Velocity Global Wallet.
  • Where can I find more information about Velocity Status Credits? Please see this page about Velocity Status Credits.
  • Can I travel with my cat or dog with Velocity? Yes, Velocity even has a frequent flyer program for pets which you can read more about.
  • I have a question about my membership that isn’t covered on this page. Please ask us by clicking ask a question.


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40 Responses to Complete guide to the Velocity Frequent Flyer Program

  1. Default Gravatar
    Shirly | November 4, 2014

    I just ordered a donation to a charity with frequent flyer points and I got an email about order being dispatched. How does the donation to charity actually work

    • Staff
      Shirley | November 4, 2014

      Hi Shirly,

      Thanks for your question.

      After the transaction has been processed, I’d assume you receive a receipt confirming that your points were donated to your nominated charity.

      For more information about how it works, please get in touch with Velocity directly.

      Cheers,
      Shirley

  2. Default Gravatar
    Sheryl | October 9, 2014

    Do points expire?

    • Staff
      Shirley | October 10, 2014

      Hi Sheryl,

      Thanks for your question.

      If you occasionally earn or redeem Velocity points, your points never expire.

      If you don’t earn or redeem points in a three year period, your points may be terminated. This three year period starts from the date you first joined (states your membership card), and if you have earned or redeemed points, the three year period starts from the date of your last activity.

      Velocity will also send you a reminder email 30 days before your points expire.

      Cheers,
      Shirley

  3. Default Gravatar
    Donna | September 20, 2014

    We flew Etihad Business class to get home quickly & I am not a Velocity member. Can I sign up now that I am home & get the points?

    • Staff
      Shirley | September 22, 2014

      Hi Donna,

      Thanks for your question.

      You can claim points for travel up to 30 days prior to joining the Velocity Frequent Flyer program. You’ll need to email your Velocity Membership number and a copy of your electronic ticket and boarding pass to retro@velocityfrequentflyer.com. Please allow up to two to six weeks for the points to appear.

      Cheers,
      Shirley

  4. Default Gravatar
    John | July 27, 2014

    I’m flying O/S on Etihad this week. I booked through Webjet. How do I claim frequent flyer points?

    • Staff
      Shirley | July 28, 2014

      Hi John,

      Thanks for your question.

      You can quote your membership number when you check into your flight.

      Cheers,
      Shirley

  5. Default Gravatar
    lynette | July 14, 2014

    you keep telling me I havnt flown on days I have boarding passes for., and can not collect Delta & Hawaiian points

    • Staff
      Shirley | July 15, 2014

      Hi Lynette,

      Thanks for your question.

      You’ve come through to finder.com.au, an online comparison website. We’re not directly affiliated with the Velocity Frequent Flyer program.

      Please speak to the customer service team at Velocity, I’m sure they will be more than happy to assist you.

      Cheers,
      Shirley

  6. Default Gravatar
    moya | June 21, 2014

    I Cant find my card. Can you give me my number or tell me where to get it from as I am travelling Virgin in a few days

    • Staff
      Shirley | June 23, 2014

      Hi Moya,

      Thanks for your question.

      You’ve come through to the finder.com.au, an online comparison service. Please contact the customer service team at Velocity Frequent Flyer to obtain your membership number.

      Cheers,
      Shirley

  7. Default Gravatar
    Alan | June 16, 2014

    I am Velocity Platinum. Do you receive status credits or points on international business class flight secured using flight points plus pay with V Australia

    • Staff
      Elizabeth | June 17, 2014

      Hi Alan D,

      Thanks for your question.

      According to Velocity’s website, ‘Members travelling on Upgraded fares purchased with Points, UpgradeMe Platinum Member Offers, successful UpgradeMe Premium Bid offers or any other subsidised means of Upgrades on Virgin Australia or our partner airlines will earn Status Credits based on originally purchased fare classes.’ So as you’ve upgraded/purchased for part of your fare using your points, you’ll only earn status credits on the portion of your trip you paid for.

      Hope this has helped.

      Thanks,

      Elizabeth

  8. Default Gravatar
    Mark | June 15, 2014

    1.Can I use my points to buy an upgrade for my wife?

    • Staff
      Shirley | June 16, 2014

      Hi Mark,

      Thanks for your question.

      Yes you can, but this may cost extra points (details will be listed in the next page of the process).

      Cheers,
      Shirley

    • Staff
      Elizabeth | June 16, 2014

      Hi Mark,

      Thanks for your question.

      You can use your Velocity Points to purchase an upgrade for you or a guest of your choice.

      Hope this has helped.

      Thanks,

      Elizabeth

  9. Default Gravatar
    Robyn | June 11, 2014

    I have a velocity Rewards card, but i now live in the USA. Is there any way to transfer my Velocity Points to Delta Skymiles?

    • Staff
      Shirley | June 12, 2014

      Hi Robyn,

      Thanks for your question.

      You can’t transfer your Velocity Points to the Delta Skymiles program, but you can redeem them for Delta flights and upgrades.

      Cheers,
      Shirley

  10. Default Gravatar
    Marg | May 31, 2014

    Hi

    Can I use my Velocity points for an upgrade with Ethiad ? This is after I have purchased a ticket on Ethiad airlines.

    thanks

    • Staff
      Shirley | June 2, 2014

      Hi Marg,

      Thanks for your question.

      Yes, you can redeem Velocity points for Etihad flights. To redeem them, you’ll need to log into your Velocity frequent flyer account.

      Cheers,
      Shirley

  11. Default Gravatar
    Gerard | April 28, 2014

    Hi,

    I need only 85 status credits to upgrade to Gold membership by 17th of May this year. Is it still possible to use a reward seat to earn status credits?

    Thanks.

    • Staff
      Marc | April 29, 2014

      Hi Gerard,
      thanks for the question.

      Unfortunately this deal ended in June 2013, meaning this is no longer possible.

      Cheers,
      Marc.

  12. Default Gravatar
    Jenny | April 14, 2014

    I am a member of the Etihad loyalty program…is there any way I can transfer my Virgin Velocity points to my Etihad account or use them towards an Etihad flight upgrade ?

    • Staff
      Marc | April 14, 2014

      Hi Jenny,
      thanks for the question.

      You can’t swap points in one frequent flyer program for another. You can however use your points to pay for Etihad flights.

      I hope this helps,
      Marc.

  13. Default Gravatar
    Catherine | April 3, 2014

    I am a silver velocity frequent flyer club member.How can I find out if I have any unused velocity lounge passes available to me?

    Can I use velocity lounge passes if I am not flying with virgin that day?

    • Staff
      Marc | April 4, 2014

      Hi Catherine,
      thanks for the question.

      You’ll receive two single entry passes for reaching Silver status, as well as discounted annual membership. You do not need to be flying with Virgin to use these passes.

      To find out if you have any lounge passes remaining please contact the Velocity Membership Contact Centre.

      I hope this helps,
      Marc.

    • Staff
      Shirley | April 4, 2014

      Hi Catherine,

      Thanks for your question.

      I’ve emailed you a few links that show which lounges you can access with your Velocity membership.

      Cheers,
      Shirley

  14. Default Gravatar
    jimmy | March 24, 2014

    G’day my two adult kids and I are going to the USA for two weeks flying with Delta. My two questions are :

    1) when do the points hit my account ?

    2) do I contact delta or virgin to redeem my points in the future after further flights?

    Thanks

    • Staff
      Marc | March 25, 2014

      Hi jimmy,
      thanks for the question.

      Points will usually hit your account between 1 – 12 weeks after you fly. For matters relating to earning points you’ll need to contact Virgin. Keep in mind that if you haven’t received points for a flight you can submit a retro claim to Virgin.

      I hope this helps,
      Marc.

  15. Default Gravatar
    Jess | March 12, 2014

    I have 47000 velocity points (earnt from a credit card) but no status credits. Can I use these points to upgrade an international long haul flight I have already booked?

    • Staff
      Shirley | March 12, 2014

      Hi Jess,

      Thanks for your comment.

      Yes this is possible, on the Velocity website its says “You can request an upgrade from a Flexi fare using Points at any time from booking confirmation, up to three hours prior to your domestic flight. To request an upgrade from a Flexi fare, please contact the Membership Contact Centre.”

      Cheers,
      Shirley

  16. Default Gravatar
    John | February 10, 2014

    how many points have I earnt?

    • Staff
      Marc | February 10, 2014

      Hi John,
      thanks for the question.

      You can find out your points balance by logging onto the Global Wallet website or by calling Virgin directly.

      I hope this helps,
      Marc.

  17. Default Gravatar
    Kate | October 22, 2013

    If I pay for my mum to fly from the UK to Australia and back and I use Virgin is there a way I can get my virgin velocity points for this? If not I may as well go with a cheaper flight.

    • Staff
      Marc | October 23, 2013

      Hello Kate,
      thanks for the question.

      Unfortunately you cannot earn Velocity Points when paying for someone else’s flights, you must be the one traveling.

      Cheers,
      Marc.

  18. Default Gravatar
    Hugh | August 26, 2013

    Is the complimentary membership to IHG and Hertz a one off and therefore only applicable to the first year one reaches Velocity platinum. I have maintained platinum in Velocity but not in IHG and Hertz, therefore what happens to my membership in IHG and Hertz

    • Staff
      Shirley | August 26, 2013

      Hi Hugh,

      Thanks for your comment.

      When you’ve reached Platinum level with your Velocity membership, your Hertz membership remains at Gold Plus and your IHG Platinum level.

      Hope this helps,
      Shirley

    • Default Gravatar
      Hugh | August 26, 2013

      I interpret that means my IHG membership will be downgraded from platinum to gold despite maintaining platinum with velocity

    • Staff
      Shirley | August 26, 2013

      Hi Hugh,

      Thanks for your comment.

      Apologies, your IHG membership will maintain its Platinum level and your Hertz will remain at Gold Plus.

      Hope this helps,
      Shirley

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