Complete guide to the Velocity Frequent Flyer Program

Information verified correct on August 1st, 2015

Earn and redeem Velocity points for flights, accommodation and rewards when you’re a member of the Velocity Frequent Flyer rewards program.

The Velocity Frequent Flyer Rewards Program is Virgin Australia’s frequent flyer scheme that allows customers to earn Velocity Points whenever they fly with the airline or any of its international partners. Not only can customers earn points, but they also can take advantage of the many flights offered, including one-stop flights to Europe, flights to the Americas, Asia, the Middle East and more.

Members of the Velocity Frequent Flyer Program can also earn points all over the world by using the program’s network of partners, including hotels, car hire companies, travel assistance, insurance companies and more. Additionally, customers using a credit card that is linked to the Velocity program will be able to earn double the points, because they will be earning points by using their cards as well as with program partners.

Learn more about the how to join Velocity for free

Velocity Frequent Flyer Program

Velocity Frequent Flyer Program

Velocity Frequent Flyer is the loyalty program of Virgin Australia. Earn Velocity Points by spending on a linked credit card, spending with Virgin on their flights or services or with a Velocity partner. The Velocity program is free and takes less than 5 minutes to join.

  • Earn Status Credits and you could experience first class service as a Platinum, Gold or Silver member.
  • Earn Points when using a participating credit or charge card.
  • Pool your family’s Velocity Points to reach your rewards faster.
  • Earn Points when your Pets travel with you.


    When you’ve joined the Velocity frequent flyer program, you can earn and redeem points on products and services from Velocity frequent flyer by quoting your membership number on eligible purchases or using a linked credit card.

    Velocity frequent flyer credit cards

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    What is the Velocity frequent flyer program?

    Being a part of the Velocity frequent flyer means that you can enjoy a number of perks and benefits;

    • International benefits. Enjoy the ability to earn and redeem points with Virgin and their global affiliates. You can also enjoy your membership level benefits around the world.
    • Rewards. Earn and redeem for rewards with a wide range of credit cards when shopping online with Virgin’s shopping partners.
    • Status levels. Depending on your level of membership, you can enjoy benefits like priority check-in, plus gold and platinum members can enjoy priority boarding, guaranteed reward seats and complimentary membership with affiliated partners.
    • Family benefits. Velocity lets you pool in your points as a family and take a membership pause ‘parental leave’. There are also programs aimed at making travel with your family more convenient.
    • Pets included. Now no one get left behind with Virgin’s unique program for pets, allowing you to earn points for travelling domestically with your cat or dog on Virgin flights.

    Status Credits

    Red Status Credit Level

    In addition to the rewards system, you can also collect ‘Status Credits’ when you fly. This means that on eligible flights, the more you fly and the higher the care class, the more Status Credits you earn, giving you a higher membership.

    Status Credits are calculated daily and based on how many you’ve earnt in the past 12 months. Every Status Credit is valid for 12 months, so you your balance will not be reset to zero when your annual review comes up. Levels of membership include;

    • Red. Earn and redeem points as well as enjoy seating preferences and advance seat selection. You can also upgrade your seats on eligible flights.
    • Silver. Silver membership lets you receive bonus points on Virgin and partner flights as well a priority phone service.
    • Gold. Enjoy upgrades to your flights when using points on international flights, as well as complimentary membership with Secure Sentinel. You can also enjoy priority benefits at the airport.
    • Platinum. This highest level of membership means you receive complimentary fare upgrades and priority economy seat purchase. You can also enjoy priority benefits at the airport.

    More about Velocity Status Credits

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    How does the Velocity frequent flyer Program work?

    When you sign up to be a member of the program, you will start on the basic level of red membership. You can then earn and redeem Velocity points, enjoy travel benefits before you travel, at the airport, at your destination, with Virgin’s international airline partners as well as family benefits. Linking or transferring your points earned from your credit card can also maximise your points earning.

    Velocity has an array of benefits for you to take advantage of before and after your flights. Before you travel, you can enjoy preferential seating as well as priority phone services, which could include complimentary fare upgrades and priority economy seat purchases. At the airport, gold and platinum members can enjoy priority check-in when travelling both internationally and domestically. Valets, lounges and extra baggage allowances are also available. When you’ve reached your destination you also get priority baggage as well complimentary partner memberships with hotel programs (available for gold and platinum only).

    How do I earn Velocity frequent flyer points?

    You can earn points on a number ways:

    • Using a co-branded credit card.

    With these credit cards, points earned at automatically transferred to your Velocity account which saves you the hassle of manually doing it yourself - some of these credit card also come with a complimentary flight. Other credit card providers let you transfer points to Velocity too including American Express, ANZ, Commonwealth Bank, Westpac, Citibank, Diners, St.George, BankSA and BoM.

    Virgin Australia Velocity Flyer Card - Balance Transfer Offer

    Velocity Credit Card Offer

    The Virgin Australia Velocity Flyer Card offers a long term balance transfer plus Velocity bonus points offer. Earn Velocity points on every $1 spent.

    • $64 p.a. annual fee for the first year ($129 p.a. thereafter) annual fee
    • 20.74% p.a. on purchases
    • 0% p.a. for 14 months on balance transfers
    • Cash Advance Rate of 20.99% p.a.
    • Up to 44 days interest free
    • Minimum Income Requirement of $35,000 p.a.

    Comparison of credit cards that earn Velocity Points

    Rates last updated August 1st, 2015
    Purchase rate (p.a.) Balance transfer rate (p.a.) Annual fee Points per $ spent
    Virgin Australia Velocity Flyer Card - Balance Transfer Offer
    0% p.a. for 14 months on balance transfers. Earn 3x Velocity Points in the first 3 months
    20.74% p.a. 0% p.a. for 14 months $64 p.a. annual fee for the first year ($129 p.a. thereafter) VISA/MC: 1 AMEX: 0 Go to site More info
    American Express Velocity Escape Card
    Receive 7,500 bonus Velocity points offer. Enjoy 1.000 Velocity points per dollar spent on Virgin Australia flights or products and 1.000 point spent on all other purchases. Plus no annual fee.
    20.74% p.a. 0.99% p.a. for 6 months with 1% balance transfer fee $0 p.a. VISA/MC: 0 AMEX: 1 Go to site More info
    American Express Velocity Platinum Card
    Earn 1.000 points per $1 spent with the Virgin Australia group of Airlines. Also receive up to 100,000 bonus Velocity Rewards points.
    20.74% p.a. 0.99% p.a. for 6 months with 1% balance transfer fee $349 p.a. VISA/MC: 0 AMEX: 1 Go to site More info
    Virgin Australia Velocity High Flyer Card - 20k Bonus Points offer
    Earn rate of 1.25 Velocity uncapped Points per $1 spent.
    20.74% p.a. 1.9% p.a. for 12 months $144 p.a. annual fee for the first year ($289 p.a. thereafter) VISA/MC: 1.25 AMEX: 0 Go to site More info
    NAB Velocity Rewards Premium Card
    0% p.a. on balance transfers for 15 months and 20,000 bonus Velocity Points when you make an everyday purchase. You gain both Visa and American Express cards which are linked to one single account and annual fee.
    19.99% p.a. 0% p.a. for 15 months $150 p.a. VISA/MC: 0.5 AMEX: 1.5 Go to site More info
    American Express Velocity Business Card
    A truly dedicated business rewards credit card which will allow you to earn up to Velocity Rewards points. Download all your card expenses in a format readable by Quicken, MYOB, Microsoft Excel and more, helping you simplify your quarterly BAS reporting.
    $249 p.a. VISA/MC: 0 AMEX: 2 Go to site More info
    • Car hire and services - You can take advantage of Virgin’s car fire partners such as Hertz, Thrifty, Europcar and car servicing with Midas.
    • Partner airlines - When you fly with Virgin Australia and their international airline partners, you could also earn extra points to increase your level of membership; Singapore Airlines, Air New Zealand, Etihad, Delta, Virgin Atlantic, Samoa, Virgin America, Hawaiian Airlines and AirBerlin.
    • Hotels - When booking accommodation, book directly where these hotels to earn points for your stay; Langham Hospitality Group, Meritus Hotels and Resorts, Palazzo Versace, Qualia Great Barrier Reef, Hamilton Island, Morgans Hotel Group, Necker island, Ulusaba, Quay, The Sebel, CitiGate, Cairns Harbour Lights, Grand Chifley, Rendezvous, park REgis, Vibe, Adina, Medina, Travelodge Hotels, Q Statin, Quality, Comfort, EconoLodge, Australis, Country Comfort.
    • Holiday extras - If you’re looking for a holiday package or services, then you may want to consider a Velocity partner to earn some bonus points; Virgin Australia Holidays, GoDo, Cruise Pilot, Global Assistance, Secure Sentinel, Airport Parking, Brunel Worldwide Chauffeur Drive, Virgin Galactic, Experience OZ, Warner Village theme parks.
    • Online shopping - Earn points when shopping at Westfield Online, the Velocity Global eStore (which includes brands like Apple and Mark&Spencer), Onsport and iSubscribe.
    • Eating out - Search for tables at hundred of restaurants through BookARestaurant, or enjoy bonus points when eating or drinking at Babylon Restaurant and Virgin Wines.
    • Entertainment - Members will able to take advantage of entertainment deals from Virgin Mobile, the Box Office, Foxtel, Quickflix, OnSport and eRewards.
    • Finance - If you’re looking for any financial services, then you could earn points by using these services such as Lumo Energy, Allianz Global Assistance, IBIS World and Virgin Money.
    Velocity Global Wallet

    Velocity Global Wallet.

    The Velocity Global Wallet is a prepaid Visa card. You can preload up to 25000 of your own money.

    You'll earn points when you use your Velocity Global Wallet for both domestic and overseas purchases.

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    Where can I redeem Velocity frequent flyer points?

    • Flights - Redeem your points for a certain number of miles to receive discounts off your flights with Virgin or any of their partner airlines such as Etihad, Singapore Airlines, Delta, Virgin Atlantic, Hawaiian Airlines and AirBerlin.
    • Upgrades - Use your points and upgrade your flight or airport experience so you can enjoy your holiday even more.
    • Car hire - Redeem online with Europcar and save on hiring costs in locations around the globe.
    • Hotels - Virgin has over 75,000 partnered hotels for you to redeem your Velocity points at. You can also redeem for a gift voucher at hotels such as Holiday Inn, Rendezvous, Travelodge, Vibe Hotels, Adina, EconoLodge, Quality, Comfort, Clarion, Crowne Plaza, Intercontinental, Hilton and Palazzo Versace.
    • Holidays - If you want to use your Velocity points to take the hassle out of organising your holiday, then you may want to redeem for these services; Virgin Australia Holidays, Warner Village Theme Parks, Virgin Australia lounge, Virgin Galactic, Cruisepilot and Brunel Limousines.
    • Online shopping - Redeem your points when shopping online on the Westfield online store, or at Onsport.com.au.
      There is also a Velocity Rewards store ranging from fashion, gift cards, travel, leisure, technology with home and outdoor.                                                                 redeeming velocity points
    • Charities - If you feel like giving something back to the community, you can donate to charities using your Velocity points. Charities involved change on a regular basis, so you may want to log into your account to see where you can donate your points to.

    How to redeem your Velocity Rewards

    Login to your Velocity Rewards account and click on the redeem button in the top menu.

    Step 1 in redeeming

    Then choose from one of the options available in the drop down menu.

    Step 2 in redeeming

    You can then adjust how many points you want to spend on your item with the slider. Once you are happy with your purchase, click on the "add to cart" button.

    Step 3 in redeeming

    How does the Velocity frequent flyer program compare to others?

    Qantas is one of Australia’s biggest frequent flyer programs and is often compared to Velocity. Here are some features based on each aspect of the rewards program.

    • Joining. Qantas charges a fee of $89.50 to join, whereas it’s free to Velocity. Both reward points don’t expire as long as you earn or redeem points within a period of time (18 months for Qantas and 36 months for Velocity).
    • Earning points. Velocity has different levels of points earning, as you reach higher levels on your membership, you earn more points. However, Qantas is based upon the amount of miles that you travel but still provides extra points if you have a higher membership. Bonus points are also available for both programs.
    • Bonus points. Earning bonus points when you sign up for a credit card is generally easier with the Qantas frequent flyer program, compared to Velocity. If you want to earn bonus Velocity points easily, then taking advantage of their partner offers is a great way to feed points.
    • Redeeming points. Both Velocity and Qantas have the same range of rewards and both offer discounts off travel products and services.

    In terms of domestic flights, Qantas’s program is easier to understand, because you know how many miles you need from one destination to another. A minimum amount of points you can earn also applies to domestic flights on Qantas, meaning you are guaranteed a certain amount regardless how little distance you fly. However, when it comes to upgrading your flight class to business, Velocity is great for these as you earn more points compared to Qantas when flying business.

    Benefits of the Velocity Frequent Flyer Program

    • No joining fee. Joining the Velocity program is easy and simple online, plus there is no joining fee.
    • Family benefits. Take parental leave on your membership by pausing it for six months and enjoy the ability to pool your points together. Velocity also offer a frequent flyer program for your pets, so everyone in the family is actually included.
    • Global Wallet. Your Velocity membership card can also be used as a prepaid Visa travel card, where you can load your own money in foreign currency and use the card wherever Visa is accepted.

    Read our review on the Global Wallet

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    Things to avoid with the Velocity Frequent Flyer Program

    • Family pooling. Take caution if you’re about to reach a tier when adding up your points and hoping to step up from Silver to Gold membership. If somebody pools their points in with yours, you will get the membership upgrade, not them. So if you’re on platinum level and your partner is about to turn gold, you’ll want to wait until he or she reaches gold level before making him or her a contributor to your account.

    Frequently asked questions about the Velocity Frequent Flyer Program

    I’m having problems with my account, who do I speak to?

    Please contact Virgin directly by calling their Membership Contact Centre on 13 18 75 if you reside in Australia.

    Where can I find more information about earning Velocity points?

    Please see this page for our guide on earning Velocity points.

    Where can I find more information about redeeming Velocity points?

    Please see this page for our guide on redeeming Velocity points.

    Where can I find more information about the Velocity Global Wallet?

    Please see our review on the Velocity Global Wallet.

    Where can I find more information about Velocity Status Credits?

    Please see this page about Velocity Status Credits.

    Can I travel with my cat or dog with Velocity?

    Yes, Velocity even has a frequent flyer program for pets which you can read more about.

    I have a question about my membership that isn’t covered on this page.

    Please ask us by clicking ask a question. 

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    99 Responses to Complete guide to the Velocity Frequent Flyer Program

    1. Default Gravatar
      AR | June 25, 2015

      Can I use velocity points to buy reward flights for a family member? Or does it have to be me that is flying?

      • Staff
        Sally | June 25, 2015

        Hi AR,

        Thanks for your question.

        If your family member is also a Velocity Frequent Flyer, you can transfer points to an eligible family member up to four times per year. Each transfer must be for between 5,000 and 100,000 points.

        I’ve emailed you a link to the Velocity Frequent Flyer ‘Family Benefits’ page for further information.

        I hope this has answered your question.

        Thanks,

        Sally

    2. Default Gravatar
      Jennifer | June 16, 2015

      Hi –

      Do Velocity points expire? I have many flights that do not appear on my point accrual. How can I redeem those if points do not expire?

      Thank you,
      Jen

      • Staff
        Sally | June 17, 2015

        Hi Jen,

        Thanks for your question.

        As explained in the Velocity Frequent Flyer terms and conditions, if a member’s Membership Account is inactive for 36 consecutive months the member’s points will expire. This will occur if the member has not earned, redeemed, or transferred points to or from their Membership Account for a period of 36 consecutive months and if the member is not participating (as a Contributing Account or Beneficiary Account) in a Family Pool. Points can not be recredited once they have expired.

        Yes, Velocity Frequent Flyers can claim points for previous flights by ‘Claiming Missing Points’ via the Velocity Frequent Flyer online portal. You can only claim points within six months of your travel date.

        I’ve sent you an email with the link to the page and the steps required to redeem your points.

        I hope this has answered your question.

        Thanks,

        Sally

    3. Default Gravatar
      Kat | May 31, 2015

      I booked my flight without entering my velocity frequent flyer number? How do I get my points for upcoming flight in September?

      • Staff
        Sally | June 1, 2015

        Hi Kat,

        Thank you for your question.

        If your flight is with one of Virgin’s international airline partners, you can claim missing points by logging into the Velocity online portal using your Velocity membership number and password. You will need to enter the details of your flight to claim the points, so make sure to have those handy.

        I hope this has answered your question.

        Thanks,

        Sally

    4. Default Gravatar
      Evol | May 28, 2015

      I have a temporary velocity frequent flyer and want to register but where?

      • Staff
        Sally | May 29, 2015

        Hi Evol,

        Thank you for your question.

        You can register your temporary velocity frequent flyer card through the Velocity Frequent Flyer website.

        I hope this has answered your question.

        Thanks,

        Sally

    5. Default Gravatar
      Sue | May 21, 2015

      Do the points expire?

      • Staff
        Sally | May 22, 2015

        Hi Sue,

        Thank you for your question.

        If your membership account is inactive for 36 consecutive months, meaning if you do not earn additional points or redeem existing points during this time, the Member’s Points will expire. Expiry points will not affect your membership, but the points cannot be re-credited once they expire.

        I hope this has answered your question.

        Thanks,

        Sally

    6. Default Gravatar
      Garry | May 20, 2015

      Hi, I have booked airfares to Perth with Virgin and accommodation through Webjet. I have accumulated 1501 flybuy points on my accommodation. Can these points be transferred to my velocity account. If so what is the process?

      Regards
      Garry

      • Staff
        Sally | May 22, 2015

        Hi Garry,

        Thank you for your question.

        Just to let you know, you have actually come through to finder.com.au rather than flybuys or Velocity.

        Unfortunately you cannot transfer your flybuys points into Velocity Frequent Flyer points.

        Should you have any further queries regarding the flexibility of your Flybuys points, it may be best to contact the Flybuys customer service team.

        I hope this was of use.

        Thanks,

        Sally.

    7. Default Gravatar
      Henry | May 14, 2015

      Where can I find out how many points earned by spouse and self ??

      • Staff
        Sally | May 15, 2015

        Hi Henry,

        Thank you for your question.

        You can view and redeem your points by logging into the Velocity Frequent Flyer website using your Velocity Membership number and password.

        I hope this answered your question.

        Thanks,

        Sally

    8. Default Gravatar
      pat | May 14, 2015

      I want to transfer 110,000 Westpac altitude reward points to Virgin so I can use them for car hire in the UK. Is this possible and what would my 110,000 points be worth with Virgin Velocity

      • Staff
        Sally | May 15, 2015

        Hi Pat,

        Thank you for your question.

        As Virgin Australia are partners with Westpac, you can transfer your Westpac altitude reward points to use as Virgin Australia points. The conversion rate is two Westpac Altitude points to one Velocity point. Therefore, 110,000 Westpac Altitude points would convert to 55,000 Virgin Velocity points.

        I hope this answered your question.

        Thanks,

        Sally

    9. Default Gravatar
      Simon | May 7, 2015

      I am a Velocity points programme member and flew Virgin last week. Do I accrue points automatically or do I need to produce my card when checking in or making the reservations ??

      • Staff
        Elizabeth | May 7, 2015

        Hi Simon,

        Thanks for your question.

        You’ll need to have added your Virgin Velocity membership number to your booking for when you flew. If you didn’t do that, you can login to your online Velocity account and submit a Missing Points claim form.

        I hope this has helped.

        Thanks,

        Elizabeth

    10. Default Gravatar
      kay | April 29, 2015

      I thought I had successfully transferred my husbands points to my card when I did it on line It did come through on another email as being successful and I haven’t had any other notification since and my husband’s virgin points are still coming through on the virgin news email. My question is Do I have my husbands points? we are red card members and joined in 2010. Because of medical reasons he can’t fly.

      • Staff
        Elizabeth | April 29, 2015

        Hi Kay,

        Thanks for your question.

        Points transfers should happen immediately if you’ve transferred them online, so it may not have gone through. You’ll need to get in touch with Virgin’s Membership Contact Centre on 13 18 75 to sort through the transfer.

        I hope this has helped.

        Thanks,

        Elizabeth

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