Emirates Skywards Frequent Flyer Program

Information verified correct on February 28th, 2015

From transferring points, claiming your missing miles, to retrieving your lost membership number, all your answers about the Emirates Skywards program are answered here.

Discover the features of Emirates Skywards and the perks you can receive as a member. This article looks into how you can join, the benefits of this frequent flyer program, and how it compares with other airline rewards programs.

About Emirates

Emirates flew its first route in 1985 out of Dubai. It's now an internationally-awarded airline with one of the youngest fleets in the sky. Emirates is the largest airline in the Middle East and it operates about 3,400 flights a week from its hub at Dubai International Airport. The airline flies to over 150 cities in 74 countries.

Emirates has become a strong brand in the aviation industry because of its service excellence, operational procedures, and commitment to safety. It was voted Airline of the Year in 2013, and currently has the largest fleet of Airbus A380s in the world.

Want to join the Emirates Skywards program for free? Click this link.

How to claim your missing miles from Emirates

Existing Emirates Skyward members

If you've noticed your miles haven't been credited into your account within three weeks of the transaction date, you can submit a claim for them. Whether its on an airline, for a hotel, car rental service or through a bank, you'll just need to find the right forms to fill in.

For airlines, hotels and car rentals, please log into your account through the official Emirates website. You can then submit an online claim form to retrieve your miles. If you've earned the miles through a product from your bank, please get in touch with our bank.

Allow up to six to eight weeks from the date of your claim, for the miles to appear in your account.

New Emirates Skyward members

You can still claim miles for your Emirates flights, as long as it was flown up to two months before you registered for Emirates.

Can Emirates miles be transferred?

Miles can be transferred online to another member of the Emirates program. It costs USD $25 per multiple of 1,000 Miles. The account that you're transferring to will need to be an active account.

Lost your membership number?

You'll need to get in touch with Emirates directly to retrieve your membership number. This is because your identification will need to be confirmed.

What is the Skywards Program and how does it work?

Emirates Skywards is a frequent flyer program that lets you accumulate points in different ways and it also enhances your travel experience with a wide range of services and benefits. There are two types of points in this program:

Skywards Miles – These are mainly earned through flights which are calculated on the basis of route, class, fare type and membership tier. You can also earn points from partner offers, and promotions. Emirates Skywards lets you accumulate points even on discounted/special fares. This rewards program also features the Miles Accelerator, which helps you find flights that offer bonus points if you are flexible with your travel date and travel time.

Emirates Plane

Tier Miles – These are accumulated only when you fly with Emirates. Earning more Tier Miles helps you reach the next membership tier, so unlike Skywards Miles they cannot be 'spent' to earn rewards. However, building up your tier status from Blue all the way up to Platinum will give you access to a wider range of promotions, services, and benefits. Bonus points are earned if you decide to fly first class or business class. Below is an overview of the features available on each tier:

    Emirates Tiers
  • Blue – Emirates Skywards membership starts with the Blue Tier. You get access to special member-only travel offers, earn miles with global partners, and are placed on the waitlist priority if you are a Skywards Blue member. Your preferences will be retained to enable Emirates staff to provide you with better service. You can also book your Emirates flight using your Skywards Miles online.
  • Silver – This membership offers all the benefits of the Blue tier plus extra service at the airport such as priority check in and boarding, excess baggage allowance, and get access to the Emirates lounge in Dubai. You'll also earn 25% bonus Skywards Miles when flying.
  • Gold – Gold members gets you more world-class service from Emirates staff. This membership has all the benefits of silver members plus priority service through the contact centres, guaranteed seats (even on fully-booked flights), lounge access throughout the Emirates network, and lounge access for guests. You can also ask for priority baggage delivery when you need it. You'll also earn 50% bonus Skywards Miles when flying.
  • Platinum – The Platinum tier is the highest membership tier in Emirates Skywards. It gives you all the benefits of Gold membership plus 'last seat' Skywards flex reward tickets which allow you to redeem points for a business or economy class ticket even on flights with restricted availability or high demand. Under this membership you can also nominate someone to share the privileges with you, and they'll receive a Gold Skywards membership. You'll also earn 75% bonus Skywards Miles when flying.

How to earn Skywards Miles

Emirates has partnered with various travel, hospitality, and retail companies to give you more ways to earn miles on Skywards. There are five partner categories that let you earn miles including airlines, credit cards, car rental companies, hotels, and retail & lifestyle. Below is the list of Emirates partners:

Airline partners

  • Alaska Airlines
  • Japan Airlines
  • Jet Airways
  • JetBlue
  • Korean Air
  • Qantas
  • South African Airways
  • TAP Portugal
  • Virgin America

Credit card partners

Emirates Citibank World Card

Emirates Citibank Credit Card Offer

The Emirates Citibank World Card lets you earn up to 1.000 Skywards Miles per $1 you spend. Enjoy exclusive complimentary lounge access in Australia and one complimentary chauffeur-driven ride per year to and from the airport. You'll also get International Travel Insurance and Transit Accident Insurance

  • $149 p.a. annual fee for the first year ($299 p.a. thereafter) annual fee
  • 20.99% p.a. on purchases
  • 0% p.a. for 9 months on balance transfers
  • Cash Advance Rate of 21.24% p.a.
  • Up to 55 days interest free
  • Minimum Income Requirement of $75,000 p.a.

Emirates credit card comparison

Rates last updated February 28th, 2015
Interest rate (p.a.) Balance transfer rate (p.a.) Annual fee Cash advance rate (p.a.)
Emirates Citibank World Card
Emirates Citibank World Card
Earn Skywards Miles for every $1 you spend, plus great introductory offer on balance transfers. 20.99% p.a. 0% p.a. for 9 months $149 p.a. annual fee for the first year ($299 p.a. thereafter) 21.24% p.a. Go to site More info

Emirates Skywards Miles credit cards comparison

While Emirates has a number of banking partners internationally, only Citibank is allied with Emirates in Australia. The Emirates-Citibank Platinum Card lets you earn 1.00 Skywards Miles for every AU$1 spent. It also offers the following benefits:

  • Complimentary chauffeur service to and from Australian airports
  • Complimentary lounge access in Dubai and Australia
  • Free international travel insurance and purchase cover insurance
  • Complimentary concierge service
  • Citibank dining program
  • Citibank World Privileges, which offer up to a 15% discount on dining and shopping

Car Rental Partners

Renting cars from the following providers will earn you points, which are generally earned per rental, not per dollar spent.

  • Avis - 500 miles earned per eligible rental
  • Budget - 500 miles earned per eligible rental
  • Dollar - 1,000 miles earned per eligible rental
  • Hertz - 1,000 miles earned per eligible rental
  • Sixt - 2,000 miles earned per eligible rental
Car Rental Purchases

Hotel partners

Emirates has partnered with many of the top international hotel chains, boutique hotels, and independent five-star hotels including the following:

  • Atlantis The Palm, Dubai - Earn one Mile per US dollar spent
  • Crown Hotels - Earn five Miles per dollar spent
  • Emirates Wolgan Valley Resort and Spa - Earn one Mile per US dollar spent
  • Fairmont - Earn 500 Miles per stay
  • Hilton Worldwide - Earn 500 Miles per stay or one Mile per US dollar spent
  • Hyatt Hotels and Resorts - Earn 500 Miles per stay
  • InterContinental Hotel Group - Earn 500 Miles per stay
  • Jumeirah Hotels & Resorts - Earn one Mile per US dollar spent
  • Langham Hospitality Group - Earn 600 Miles per stay (up to 1,800 Miles)
  • Le Meridien Dubai - Earn 500 Miles per stay
  • Marriott International - Earn 500 Miles per stay
  • One&Only Resorts and Mazagan - Earn one Mile per US dollar spent
  • Radisson Blu & Park Inn by Radisson - Earn 500 Miles per stay
  • Raffles - Earn 500 Miles per stay
  • Shangri-La Hotels - Earn 500 Miles per stay

Other hotels that Emirates has partnered with include the Global Hotel Alliance group, Rotana, Coral International, Starwood Hotels & Resorts, Swissôtel Hotels & Resorts, The Taj Group, and The Address Hotels + Resorts.

Retail and lifestyle partners

The majority of Emirates' retail and lifestyle partners are based in Dubai. However, it is still possible to earn miles if you choose to book your holiday with Emirates Holidays which is a subsidiary of the airline. The airline has also partnered with a language company, Language Direct. You'll earn Skywards miles if you decide to subscribe to this service.

Where can I redeem Skywards Miles?

Skyward Miles can be spent on worldwide flights and upgrades on Emirates and select partner airlines. Emirates does not apply blackout dates on flight rewards so members get more flexibility. Aside from flights, the points you accumulate on the card can also be used to claim lifestyle and shopping rewards on partner companies and on the Emirates High Street. Here's a bit more about each of the ways you can redeem points.


You can redeem Skywards miles on Emirates flights which do not have blackout dates for members who want to redeem free flights. It can also be applied on select partner airlines including Alaska Airlines, Japan Airlines, Jet Airways, JetBlue, Korean Air, Qantas, South African Airways, TAP Portugal, and Virgin America.

Redeem your points


You can use Emirates Skywards to upgrade your seat. Upgrade rewards start from 7,500 miles so it can be easy to move from Economy to Business and from Business to First class. It is possible to upgrade your ticket as late as two hours before flight departure. You can also be upgraded instantly if you are a Silver, Gold, or Platinum Skywards member.


Spend your Miles and in exchange receive watches, jewellery, home and living products, electronic items, and children's products at The Emirates High Street. Emirates has an extensive collection of products that will delight frequent flyers.

Car rental and hotels

You can redeem points to hire a car through Budget, but you must be redeeming a minimum of 5,000 Miles in the one transaction.

If you're staying at the hotels listed below, you can also redeem points to pay for your stay:

  • Emirates Wolgan Valley Resort & Spa - Minimum of 65,000 Miles must be redeemed
  • Le Méridien Dubai - Minimum of 5,000 Miles must be redeemed
  • Marriott International - Minimum of 22,000 Miles must be redeemed

How does Skywards compare to other frequent flyer programs?

As always, comparing a frequent flyer program largely depends on you. If you prefer flying with one airline over another you may wish to open a frequent flyer account with that airline. Here are some ways you can compare the Skywards program to other programs available.

Points expiry

Skywards miles are valid for three years from the date they were earned. The points will be removed at the end of your birthday month during the calendar year that the Skywards miles are about to expire. For example, if you earned the miles on July 12, 2013 and your birthday is in September, the miles will expire on September 30, 2016. You can use points to book a flight up to one year away.

Status comparison

The basic Emirates Skywards tier is the Blue tier which is available for free. The airline requires members to accumulate 25,000 tier miles to move up to the Silver tier and 50,000 tier miles to move up to the Gold tier. The Platinum membership is the most exclusive at 150,000 tier miles.

Emirates Skywards members have until the end of the same month of the next year to earn the amount of tier miles required to maintain their status if they are a silver, gold, or platinum member.

Status benefits

The chart below compares the benefits of silver memberships of Emirates, Virgin Australia, and Qantas.

Emirates Skywards

Virgin Velocity Frequent Flyer

Qantas Frequent Flyer

Points bonus

25% bonus

50% bonus on Virgin Australia and partner flights, 25% bonus on Etihad flights

50% bonus

Priority reservation




Priority phone service




Extra baggage allowance



Yes, but varies depending on destination

Faster check-in


Yes (for international flights)


Lounge access




    More Info More Info

As you can see, the Emirates Skywards program offers competitive features as part of its Silver Membership. However, the benefits offered by Qantas and Velocity are slightly better. The standout feature of the Emirates Skywards program is that they don't have blackout dates, giving members more flights to choose from.

Pros and cons of the Skywards program


  • Free membership
  • No blackout dates
  • Generous rewards structure compared to similar programs


  • Only one Australian credit card partner
  • Very limited Australian retail and lifestyle partners
  • Points will expire after three years with no option to extend this
  • No family pooling options

Frequently asked questions about the Skywards program

Does Emirates Skywards allow family pooling?

No. It is not possible to combine miles from two separate accounts. However, you can redeem Skyward Miles for anyone if there are enough miles in your account.

Do I have to pay to become a member?

It is free to join the Emirates Skywards program. Just complete the application form and submit. You can start enjoying the rewards and privileges of being a Blue tier member.  You'll also get a bonus of 5,000 miles on your account just by signing up.

Do I have to live in Dubai to become a member?

No. You don't need to be in Dubai to become a member.

So if you are ready to earn rewards points directly to your Emirates Skywards account, compare your options available here.

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450 Responses to Emirates Skywards Frequent Flyer Program

  1. Default Gravatar
    Marianne | February 24, 2015

    My husband and I are travelling together it’s Emirates to Birmingham in July 2015. My husband has applied for frequent flyer account , so do I need one also.

    Also his first and middle name combined in one Ne name on his account. Can we change that to just Peter.

    Thank you

    • Staff
      Shirley | February 24, 2015

      Hi Marianne,

      Thanks for your question.

      Please note that finder.com.au is an online comparison service and does not represent Emirates. Please speak to a member of the customer service team at Emirates, they will able to fix this internally for you.


  2. Default Gravatar
    tahir | February 23, 2015

    Hi. As i have silver skyward membership. What I have to pay for extra bagage about 10 kg from dubai to khi flight . And how can i adjust my reward points in that mater.thanks

    • Staff
      Shirley | February 24, 2015

      Hi Tahir,

      Thanks for your question.

      Silver Skyward members are allowed to have additional baggages up to 12kg. If you would like to purchase additional baggage, please see this page.

      Miles cannot be redeemed for additional baggage at this point in time.


  3. Default Gravatar
    barbh | February 23, 2015

    As an Emirates Skywards Blue level new member, if I am offered an upgrade to Business from Economy Saver, what is the cash difference I would need to pay for a single leg from Adelaide to Dubai, or from Dubai to London Gatwick? Thank you.

    • Staff
      Shirley | February 23, 2015

      Hi Barbh,

      Thanks for your question.

      Please note that you book your economy flight first and then the upgrade will apply.

      The price of your flights will depend on which dates you intend to fly. You can get an indicative prices by filling in your flight details on the official Emirates website.


  4. Default Gravatar
    Farideh | February 23, 2015

    It seems my membership number does not match my name.

    Can you please help me to correct this?
    Thank you.

    • Staff
      Shirley | February 23, 2015

      Hi Koohi-kamali,

      Thanks for your question.

      Please speak to a member of the customer service team at Emirates Skyward, they will able to fix this internally for you.


  5. Default Gravatar
    claudette | February 23, 2015

    how can i add on points for my last flight from london to sydney return trip in october 2014

    • Staff
      Shirley | February 23, 2015

      Hi Claudette,

      Thanks for your question.

      If you are missing Miles for Emirates flights, please head into the official website, log in and go to ‘My Account’ where you can submit an online claim on the Claim Miles page for an immediate reply.


  6. Default Gravatar
    | February 21, 2015

    I know this question has been addressed already, but I am still a bit unclear about this rolling tier system.
    Can you please explain for example if someone’s tier review date is July 31, 2015, and they need 5,500 tier miles to retain silver, but they fail to meet the deadline, they move down to blue.
    Now if they fly on August and gain 8,000 tier miles, will they move back up to silver after this flight and have this silver status for another year?

    • Staff
      Shirley | February 23, 2015

      Hi Rast,

      Thanks for your question.

      At the end of each month Emirates counts up your Tier Miles or qualifying flights over the previous 12 months to reassess your status.

      Your card validity and benefits are extended beyond the tier review date by an extra two months. So if you do gain Silver Tier in August you get to hold this benefit for one year plus two months.


  7. Default Gravatar
    Krishnamurthy | February 21, 2015

    I have lost my membership Number (Frequent flyer no).
    Can u please mail me the same.

  8. Default Gravatar
    Meenu | February 20, 2015


    I need to get Skyward Card. How could i get it?


    • Staff
      Shirley | February 23, 2015

      Hi Meenu,

      Thanks for your question.

      You get your physical membership card after your third qualifying flight with Emirates.


  9. Default Gravatar
    John | February 19, 2015

    My wife Margaret and I have changed e.mnail address and have misplaced our membership number and password.
    What steps do we take to retrieve them.
    We have already booked and payed for flights to London in October.
    Is it possible to use the points accrued to receive a credit.
    Thanking you John

    • Staff
      Shirley | February 20, 2015

      Hi John,

      Thanks for your question.

      Please fill in this form to retrieve your membership number, you’ll need to use the email address that you registered with previously.

      Once you’ve retrieved your number, you can quote this when checking into your flight to accrue the miles.


  10. Default Gravatar
    MEHFOOZ | February 18, 2015

    How do i claim i dont know pls help

    • Staff
      Shirley | February 18, 2015

      Hi Mehfooz,

      Thanks for your question.

      Please log in through the official Emirates website and go to ‘My Account’ where you can submit an online claim on the Claim Miles page for an immediate reply.

      If your details match those in the Emirates system, they will credit the missing Miles into your account straight away.

      If you require phone support, please speak to the team at Emirates directly.


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