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Your frequent flyer membership number is the key to earning rewards for flights, partner bookings, reward credit cards and any other deals or promotions. It’s also required for all the other benefits that come from being a member.
But with so many different accounts and numbers to keep track of, it’s easy to lose your frequent flyer information.
To make retrieving it easy, we've outlined how to find your number so you can start reaping the benefits of your membership once again.
Which frequent flyer program have you lost your number to?
To retrieve your membership number: Call 13 11 31 and select menu option 4 for the Frequent Flyer Service Centre. Consultants are available between 7am and 7pm (AEST) Monday to Saturday.
Other tips: Search your inbox for past emails from the Qantas Frequent Flyer program. This will usually include your membership number.
To retrieve your membership number: Go to Velocity's Forgot Membership page and enter your details. Your membership number will then be sent to your email address.
If you can't remember your details: Call the Membership Contact Centre on 13 18 75 between 8am and 8pm AEDT Monday to Friday.
Tips: You must enter the email address and the full name that you used to sign up for Velocity otherwise your details may not be sent to you.
To retrieve your membership number: Go to the Retrieve KrisFlyer membership number page and enter the details that you used to register for the frequent flyer program.
If you can't remember your details: Contact Frequent Flyer Enquires on 02 8228 1188. Or send an email to KF_contact@singaporeair.com.sg
British Airways Executive Club
Toretrieve your membership number: Log into your account with your email address, username and password.
If you can't remember your details: Follow the online steps to recover your login details or contact an Executive Club service centre on 0344 493 0747 if in the UK or +44 191 4907901 if you're outside the UK.
Etihad Guest
To retrieve your membership number: Log into your account using your username and password.
If you can't remember your details: Use your username and email address to request a new password. Alternatively, you can contact the Etihad Guest Service Centre on 1300 532 215 (in Australia) or email guest@etihadguest.com.
Tip: Send a private message to Etihad via the Etihad Facebook page. This has a fast response rate.
To retrieve your membership number: Call the Air New Zealand Contact Centre on 1800 803 298 if you’re in Australia, 0800 247 764 if you’re in New Zealand or +64 9 357 3000 from other countries.
Tips for finding and remembering your frequent flyer number
Provide as much information as possible. When chatting with the customer service team, include details of your account and old addresses and phone numbers. This might help them find your number.
Keep track of your membership card. Most frequent flyer programs issue you with a card that includes your membership number.
Check old flight bookings. If you’ve previously flown with an airline as a frequent flyer guest, your membership number might be on old flight bookings or itineraries.
Search your emails. Some frequent flyer programs send out newsletters and statements that include your membership number. Search your inbox (or junk mail) for the name of the frequent flyer program to see if you can find it.
Ask a travel agent you’ve previously used. If you’ve made travel arrangements through an agent, it may have your frequent flyer membership details on file. The same is true of online booking services; just log in to your account and see if the information is there.
Check your credit card account. If you have a frequent flyer credit card that earns points for a particular program, your account should have a record of your frequent flyer membership number.
Store your number on your phone. Most programs generally have apps that will save passwords as well as your card details.
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Book a flight to the USA available for travel on select dates at Air New Zealand. Destinations include Los Angeles, New York, Hawaii, Houston, San Francisco, and Chicago. Sample fare departs from Sydney to Honolulu. Fares are subject to change without prior notice. T&Cs apply.
Book a flight and discover the beauty of New Zealand from $549 at Emirates. Available for travel on select dates. Fares are subject to change without prior notice. T&Cs apply.
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Book a flight to Tahiti (Papeete) available for travel on select dates at Air New Zealand. Sample fare departs from Melbourne to Tahiti (Papeete). Fares are subject to change without prior notice. T&Cs apply.
Book a flight to Rome and enjoy the beautiful attractions at Emirates. Available for travel on select dates. Fares are subject to change without prior notice. T&Cs apply.
Students get a 10% discount on flights, additional checked baggage allowance and a free booking change at Singapore Airlines. Must be KrisFlyer member who is currently enrolled at an eligible college or university. T&Cs apply.
Amy Bradney-George is the senior writer for credit cards at Finder, and editorial lead for Finder Green. She has over 14 years’ experience as a journalist, with a particular focus on personal finance, and has been featured in publications including ABC News, Money Magazine and The Sydney Morning Herald.
With BP Rewards, you'll earn BP or Qantas Points for your fuel and other spending at participating BP locations in Australia – with fuel rewards and more.
Hi Alan,
Contact the frequent flyer program and let them know you’ve forgotten your details. For Qantas Frequent Flyer, call 13 11 31. For Velocity Frequent Flyer, call 13 18 75. For other programs, the details will be in this guide or on their websites. Your wife may need to do the same, or be there when you contact them, as frequent flyer programs typically won’t provide membership details to anyone but the member. I hope this helps.
Hi Naorem,
It happens – that’s why Finder has this guide. The good news is that the frequent flyer program you’re a member of should be able to help you. Just contact them directly and they’ll explain the process. I hope that helps.
Thanks for your comment and I hope you are doing well.
While we review frequent flyer programs in our pages, it’s helpful to know that we neither work with them or answer for their company. It would be best to contact the customer service support of American Airlines directly for further assistance.
Hope this clarifies and we hope they find a quick resolution for you!
Please note that every frequent flyer program has a different approach to retrieving membership numbers. Please refer to the steps above about retrieving your frequent flyer number according to your frequent flyer program.
Should you wish to have real-time answers to your questions, try our chat box on the lower right corner of our page.
Please note that every frequent flyer program has different ways of retrieving lost or forgotten membership numbers. You may refer to the steps above on what to do when you lose or forget any of your frequent flyer numbers.
Should you wish to have real-time answers to your questions, try our chat box on the lower right corner of our page.
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I have lost my frequent flyer number how can i retrieve both mine and my wifes
Hi Alan,
Contact the frequent flyer program and let them know you’ve forgotten your details. For Qantas Frequent Flyer, call 13 11 31. For Velocity Frequent Flyer, call 13 18 75. For other programs, the details will be in this guide or on their websites. Your wife may need to do the same, or be there when you contact them, as frequent flyer programs typically won’t provide membership details to anyone but the member. I hope this helps.
I forgot my frequent flyer number
Hi Naorem,
It happens – that’s why Finder has this guide. The good news is that the frequent flyer program you’re a member of should be able to help you. Just contact them directly and they’ll explain the process. I hope that helps.
what is my AA frequent flyer #
Hi Sandra,
Thanks for your comment and I hope you are doing well.
While we review frequent flyer programs in our pages, it’s helpful to know that we neither work with them or answer for their company. It would be best to contact the customer service support of American Airlines directly for further assistance.
Hope this clarifies and we hope they find a quick resolution for you!
Best,
Nikki
I want to know my frequent flyer no.
Hello Zafar,
Thank you for your comment.
Please note that every frequent flyer program has a different approach to retrieving membership numbers. Please refer to the steps above about retrieving your frequent flyer number according to your frequent flyer program.
Should you wish to have real-time answers to your questions, try our chat box on the lower right corner of our page.
Regards,
Jhezelyn
I can’t find my frequent flyer number or details. How can I retrieve them?
Hello Thomas,
Thank you for your comment.
Please note that every frequent flyer program has different ways of retrieving lost or forgotten membership numbers. You may refer to the steps above on what to do when you lose or forget any of your frequent flyer numbers.
Should you wish to have real-time answers to your questions, try our chat box on the lower right corner of our page.
Regards,
Jhezelyn