What to do if you’ve lost or forgotten your frequent flyer number
Can't remember your frequent flyer account number? Here’s how you can find it in a couple of simple steps.
Key takeaways
- Directly contact your frequent flyer program providing personal details like name and address for retrieval.
- Check old emails, flight bookings or linked credit card accounts for your frequent flyer number.
- Save your frequent flyer number on your phone or in a secure digital file for easy future access.
But with so many different accounts and numbers to keep track of, it's easy to lose your frequent flyer information.
To make retrieving it easy, we've outlined how to find your number so you can start reaping the benefits of your membership once again.
How to get your frequent flyer number
Every frequent flyer program has a different approach to retrieving lost or forgotten membership numbers.
More often than not though they will ask you for personal details to retrieve your number.
This can include the following:
- Your name
- Your phone number
- Your email address
- Your residential address
- Date of birth
Aim to provide as much information about yourself and your account as possible to help them locate your membership.
Our expert says
"Frequent flyer accounts are just like cash - you need to take care of them. I keep a file stored in my Dropbox account with all my numbers (and those for relatives and friends!) so I can easily make bookings."
We've outlined the process for each of the airline reward programs below.
Qantas Frequent Flyer
- To retrieve your membership number: Call 13 11 31 and select menu option 4 for the Frequent Flyer Service Centre. Consultants are available between 7am and 7pm (AET) Monday to Saturday.
- Other tips: Search your inbox for past emails from the Qantas Frequent Flyer program. This will usually include your membership number.
Virgin Velocity
- To retrieve your membership number: Go to Velocity's Forgot Membership page and enter your details. Your membership number will then be sent to your email address.
- If you can't remember your details: Call the Membership Contact Centre on 13 18 75 between 8am and 8pm AEST Monday to Friday.
- Tips: You must enter the email address and the full name that you used to sign up for Velocity otherwise your details may not be sent to you.
KrisFlyer
- To retrieve your membership number: Go to the Retrieve KrisFlyer membership number page and enter the details that you used to register for the frequent flyer program.
- If you can't remember your details: Contact Frequent Flyer Enquiries on 02 8228 1188. Or send an email to KF_contact@singaporeair.com.sg
British Airways Executive Club
- To retrieve your membership number: Log into your account with your email address, username and password.
- If you can't remember your details: Follow the online steps to recover your login details or contact an Executive Club service centre on 0344 493 0747 if in the UK or +44 (0) 207 949 3086 (option 1 then option 2) if you're outside the UK.
Etihad Guest
- To retrieve your membership number: Log into your account using your username and password.
- If you can't remember your details: Use your username and email address to request a new password. Alternatively, you can contact the Etihad Guest Service Centre on 1300 532 215 (in Australia) or email guest@etihadguest.com.
- Tip: Send a private message to Etihad via the Etihad Facebook page. This has a fast response rate.
Emirates Skywards
- To retrieve your membership number: Fill out the find your membership number form.
- If you can't remember your details: Call Emirates Australia on 1300 303 777 to speak to a customer service representative.
Marco Polo Club (Cathay Pacific)
- To retrieve your membership number: Fill in the forgot membership number form.
- If you've forgotten your details: Email your details to theclub@cathaypacific.com.
Asia Miles (Cathay Pacific)
- To retrieve your membership number: Go to Retrieve Membership No./Username on the Asia Miles website and enter your details.
- If you've forgotten your details: Contact the 24/7 service centre on 1800 129 264 (in Australia) or email memberservices@asiamiles.com.
Air New Zealand Koru
- To retrieve your membership number: Call the Air New Zealand Contact Centre on 1800 132 476 if you're in Australia, 0800 247 764 if you're in New Zealand or +64 9 357 3000 from other countries.
Finder survey: How many people have been unable to redeem their frequent flyer points?
| Response | Male | Female |
|---|---|---|
| No | 18.42% | 11.38% |
| Yes | 10.71% | 5.34% |
Source: Finder survey by Pure Profile of 1113 Australians, December 2023
Tips for finding and remembering your frequent flyer number
- Provide as much information as possible. When chatting with the customer service team, include details of your account and old addresses and phone numbers. This might help them find your number.
- Keep track of your membership card. Most frequent flyer programs issue you with a card that includes your membership number.
- Check old flight bookings. If you've previously flown with an airline as a frequent flyer guest, your membership number might be on old flight bookings or itineraries.
- Search your emails. Some frequent flyer programs send out newsletters and statements that include your membership number. Search your inbox (or junk mail) for the name of the frequent flyer program to see if you can find it.
- Ask a travel agent you've previously used. If you've made travel arrangements through an agent, it may have your frequent flyer membership details on file. The same is true of online booking services; just log in to your account and see if the information is there.
- Check your credit card account. If you have a frequent flyer credit card that earns points for a particular program, your account should have a record of your frequent flyer membership number.
- Store your number on your phone. Most programs generally have apps that will save passwords as well as your card details.
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I was a frequent flyer with American in the 1980’s. I’m a retiree and can’t find my AA info. Do I have to re-enroll? Did my old miles expire?
Hi Barb,
American Airlines points expire after 2 years of inactivity, so your miles have expired. There’s a good chance your account has been closed after so many years of inactivity. Your best bet would be to enrol again. Hope this helps!
I don’t have a frequent flier I.D and without this I can’t check in
Hi Carolyne,
Your ID is the same as your frequent flyer number. You can contact your flyer program (eg Qantas Frequent Flyer or Velocity Rewards) and ask them to help you locate your number so you can check in.
You could also be able to check in with your surname and booking reference for most airlines.
Hope this helps!
I have lost my frequent flyer number how can i retrieve both mine and my wifes
Hi Alan,
Contact the frequent flyer program and let them know you’ve forgotten your details. For Qantas Frequent Flyer, call 13 11 31. For Velocity Frequent Flyer, call 13 18 75. For other programs, the details will be in this guide or on their websites. Your wife may need to do the same, or be there when you contact them, as frequent flyer programs typically won’t provide membership details to anyone but the member. I hope this helps.
I forgot my frequent flyer number
Hi Naorem,
It happens – that’s why Finder has this guide. The good news is that the frequent flyer program you’re a member of should be able to help you. Just contact them directly and they’ll explain the process. I hope that helps.
what is my AA frequent flyer #
Hi Sandra,
Thanks for your comment and I hope you are doing well.
While we review frequent flyer programs in our pages, it’s helpful to know that we neither work with them or answer for their company. It would be best to contact the customer service support of American Airlines directly for further assistance.
Hope this clarifies and we hope they find a quick resolution for you!
Best,
Nikki