Finder Super Funds Satisfaction Awards 2023
Find out how your super fund fared in our latest Customer Satisfaction Survey and Awards.
The Finder Customer Satisfaction Awards recognizes the best performing super fund for customer satisfaction. It's an award that is decided by the only votes that really matter – yours. We asked customers of major super funds to tell us about their experiences. Now we can reveal what they said.
The winners are based on consumer ratings across 5 metrics: features and benefits, customer service, fees, performance and the consumer's overall experience, as well as recommendation score (the percentage of customers who said they would recommend the brand to a friend).
Super funds Customer Satisfaction Awards winner
UniSuper took second place in our super fund category this year, with 84% of the users that we surveyed saying they'd recommend the super fund provider to a friend. Its customer satisfaction rating was 4.17 out of 5.
AustralianSuper took third place in our super fund category this year, with 89% of the users that we surveyed saying they'd recommend the super fund provider to a friend. Its customer satisfaction rating was 4.14 out of 5.
Best super fund providers for customer satisfaction in 2023
|Customers who'd recommend
|Australian Retirement Trust
*MTAA Super has since merged with Tasplan and is now called Spirit Super. VicSuper is now part of Aware Super.
The Finder Customer Satisfaction Awards recognise Australia's favourite brands across a huge number of categories. We survey thousands of real Australians to understand how they feel about their recent product purchases to help you make a decision about what product to get. It's an independent awards program calculated by our data and insights team. Commercial partnerships do not influence the results in any way.
- Consumers were asked to review a super fund they had used.
- Brands had to receive a minimum of 45 responses in this category to be eligible for the award.
- The brands were rated based on the following categories:
- Customer service
- Features and benefits
- Overall experience
- Respondents were also asked whether they would recommend each fund to a friend. This result was scored out of 5 as a percentage. For example, if 80% of respondents said they would recommend a product, it received a score of 4 out of 5.
- The final score was calculated as an average of the all metrics scored.
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