Switching energy providers is simple, but choosing which one to switch to? Not so much.
When you switch energy providers (also known as retailers) the only detail that changes is how much you pay. Your connection and electricity provision remains consistent. The grid infrastructure that delivers power to your house is tended to by another group, which also stays the same upon your switch. Still, it’s generally worth investigating a switch.
Residents of Victoria, New South Wales, ACT, South Australia, and Queensland are able to switch either their gas or electricity providers. Tasmanian residents can choose between gas retailers but not electricity, which government-owned Aurora Energy provides. Residents of Western Australia or the Northern Territory are unable to choose their retailer and have their electricity provided by Synergy and Power and Water Corporation, respectively.
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How does switching contracts work?
You may want to consider switching retailers if your current retailer has high rates, lacks discounts, or has poor customer service. For most Australians, there are many energy retailers and plans to choose from, so there’s no need to stick with an inferior provider.
Making the switch between providers is relatively simple, but making sure you choose the best provider for yourself is not so easy. Before you make any hasty decisions, make sure to familiarise yourself with your current deal, and all of the potential deals available to you.
Signing up with a new provider
Choosing and registering with a new provider can be confusing, but thankfully we’ve taken a lot of the confusion away with our guide for selecting electricity, gas, or both utilities. Once you have started up with a new provider, the electricity is normally delivered the next day up to a maximum of three days. Call your new provider if connection takes longer than three days.Back to top
How do I exit my existing contract?
Before starting a new contract with another provider, you must notify your current one. Depending on the type of contract you are in, you may need to pay early-exit fees for switching before your contract is up. To find out which situation you're in, contact your provider and ask about ways of switching without having to pay those fees. Early-exit fees are a flat charge that can be anywhere between $45-$100.Back to top