How to Switch Energy Providers

Information verified correct on December 7th, 2016

Switching energy providers is simple, but choosing which one to switch to? Not so much.

When you switch energy providers (also known as retailers) it is only how much you pay that changes. Your connection and electricity provision remains consistent. The grid infrastructure that delivers power to your house is tended to by another group, which doesn’t change upon your switch. It’s generally worth investigating a switch.

Residents of Victoria, New South Wales, ACT, South Australia, and Queensland are able to switch either their gas or electricity providers. Tasmanian residents can choose between gas retailers, but not electricity, which is provided by the government owned Aurora Energy. And residents of Western Australia or the Northern Territory are unable to choose their retailer and have their electricity provided by Synergy and Power and Water Corporation, respectively.

Search and compare energy suppliers

Rates last updated December 7th, 2016
Details Features
Sumo Power (VIC)
Sumo Power (VIC)
  • 37% off when you pay on time
    (finder.com.au special deal)
  • "All you can eat" option for 12 months
  • No lock in contracts
  • GreenPower: Not available
  • Solar: Not available
Enquire Now
AGL (QLD, NSW, VIC, SA)
AGL (QLD, NSW, VIC, SA)
  • $50 Online sign up credit for energy plans
  • Pay on time discounts available
  • Variable/fixed rate available
  • 12-24 month contracts
  • GreenPower: Available
  • Solar: Available
Enquire Now
Actew AGL (ACT and NSW)
Actew AGL (ACT and NSW)
  • Up to 22% off your energy plan
  • No exit fees when you add GreenPower
  • Variable/fixed rate available
  • 12-24 month contracts
  • GreenPower: Available
  • Solar: Available
Enquire Now
Mojo (NSW, QLD)
Mojo (NSW, QLD)
  • Available in NSW & QLD only
  • With an EnergyPass®, get access to Mojo’s wholesale energy rates
  • 10 Day cooling off period
  • Up to $55 per month for an EnergyPass
  • No lock in contracts
  • GreenPower: Not available
  • Solar: Available
Enquire Now
Power Direct (SA, VIC, NSW, QLD, ACT)
Power Direct (SA, VIC, NSW, QLD, ACT)
  • Discounts available for long term contracts
  • Pricing promise available
  • Variable / fixed available
  • 12-24 month contracts
  • GreenPower: Available
  • Solar: Available
Enquire Now
Click Energy (QLD, NSW, VIC, SA)
Click Energy (QLD, NSW, VIC, SA)
  • Discounts off usage and supply
  • $0 Exit fees
  • Variable/fixed rate available
  • No lock in contracts
  • GreenPower: Available
  • Solar: Available
Enquire Now
Dodo Power and Gas (QLD, NSW, VIC, SA)
Dodo Power and Gas (QLD, NSW, VIC, SA)
  • 30% off electricity and 20% off gas when you bundle (conditions apply)
  • Free electricity between 6-7am (conditions apply)
  • Variable/fixed rate available
  • No lock in contracts
  • GreenPower: Available
  • Solar: Available
Enquire Now
Powershop (VIC, NSW)
Powershop (VIC, NSW)
  • Choose from 4 power-packs
  • Download the mobile app to track your account
  • Ranked Australia's greenest power company by Greenpeace
  • No lock in contracts
  • GreenPower: Available
  • Solar: Available
Enquire Now
Online Power and Gas (VIC)
Online Power and Gas (VIC)
  • Up to 35% off your energy plan
  • Flexible payment options with direct debit
  • Exit fees may apply
  • No lock in contracts
  • GreenPower: Available
  • Solar: Available
Enquire Now

Find out if you can save money on your electricity and gas bills. Get in contact with an energy broker by filling out the form below.

You will receive a call within business hours, Monday - Friday 9:00am - 5:30pm.
What Do You Want To Compare?
By submitting this form, you agree to finder.com.au privacy policy

Complete the form with some details about your residential or business electricity and gas needs and you'll be contacted by a consultant for an obligation-free discussion about your options.

The consultant will work with you to compare a range of energy suppliers in your area.

You may also receive a quote from the below providers.

Energy Lender Logos

How does switching contracts work?

You may want to consider switching retailers if your current retailer has high rates, lacks discounts, or has poor customer service. For most Australians, there are many energy retailers and plans to choose from, so there’s no need to stick with an inferior provider.

Making the switch between providers is relatively simple, but making sure you choose the best provider for yourself is not so easy. Before you make any hasty plans, make sure to familiarise yourself with a) your current deal, and b) all of the potential deals you might enter into.

Signing up with a new provider

Choosing and signing up with new provider can be confusing, but thankfully we’ve taken a lot of the confusion away with our guide for selecting electricity, gas, or both utilities. Once you have started up with a new provider, the electricity is normally delivered the very next day, if not, within around three days. Call your new provider if connection takes longer than three days.

Back to top

How do I exit my existing contract?

Before starting a new contract with another provider, you must notify your previous one. Depending on the type of contract you are in, you may need to pay early-exit fees for switching before your contract is up. To find out which situation you're in, you can contact your provider and ask about ways of switching without having to pay those fees. Early-exit fees can be anywhere between $45 -$100.

Back to top

Other considerations

There may very well be fees for exiting your contract early. If you take your most recent bill, it should mention which plan you’re currently in. If you investigate this online you can find out whether there are any associated early exit fees. Exit fees are a flat charge and can be anywhere between $40 and $100.

Was this content helpful to you? No  Yes

Related Posts

Ask a Question

You are about to post a question on finder.com.au

  • Do not enter personal information (eg. surname, phone number, bank details) as your question will be made public
  • finder.com.au is a financial comparison and information service, not a bank or product provider
  • We cannot provide you with personal advice or recommendations
  • Your answer might already be waiting – check previous questions below to see if yours has already been asked

Disclaimer: At finder.com.au we provide factual information and general advice. Before you make any decision about a product read the Product Disclosure Statement and consider your own circumstances to decide whether it is appropriate for you.
Rates and fees mentioned in comments are correct at the time of publication.
By submitting this question you agree to the finder.com.au privacy policy, receive follow up emails related to finder.com.au and to create a user account where further replies to your questions will be sent.

Ask a question
feedback