Elysian Energy electricity plans and review

Our verdict: You can access competitive rates using Elysian Energy’s unique subscription model if you use the same amount of energy every month, but watch out if you go over.

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Pros

  • Australian customer support.
  • Unique subscription model lets you pay the same amount for power most months.

Cons

  • You'll be charged extra if you exceed your monthly energy allowance.
  • Any energy you've pre-paid for but haven't used isn't refunded.
  • No GreenPower available.

Elysian Energy at a glance

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Name Product Electricity availability Gas availability Features Customer service rating More details Details
Elysian Energy
Elysian Energy
NSW,VIC,QLD,SA,ACT,TAS
Not available at the moment
  • Solar
  • Monthly billing
  • Credit card fees
N/A
N/A
  • Solar
  • Monthly billing
  • Credit card fees
More infoView details
Unique subscription model might benefit those with consistent energy habits.
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Elysian Energy review: Our verdict

Elysian Energy operates on a unique subscription model: You pay a set monthly fee for a pre-allocated allowance of power split into Sun (7am - 7pm) and Moon (all other hours) periods.

If you're hitting at or near that target amount of energy every month, you could be getting your power at a competitive rate. Elysian has different prepaid allowances available for different household sizes.

However, if you exceed the allowance, you'll then be charged for any additional energy you use at an agreed-upon usage rate.

Because you prepay for a set amount of energy, you don't save money when you use less. Thus, you have a financial incentive to avoid using your own solar power, which is kind of strange.

Also, Elysian Energy doesn't sell natural gas plans, so you can't bundle your utilities.

Here are some perks with Elysian Energy:

  • If your monthly usage is very close to Elysian's prepaid energy allowance, the subscription fees compare well to other providers.
  • Elysian claims that it sources as much of its power as possible from its customers' solar panels (though the exact percentage can't be verified
  • If you refer a friend and they sign up, you'll get a referral bonus of a $10 credit repeated across 3 months, adding up to $30 total.

What's the catch?

  • Energy is split into different usage periods, and when you run out of your allowance in either period you'll have to pay for extra (at a high usage rate).
  • If you use significantly less energy than what you prepaid for, you won't get a refund.

Still Elysian Energy has no lock-in contracts, so you can switch to a new provider whenever you like without paying exit fees or penalties.

Where is Elysian Energy available?

Elysian Energy sells power to residents of most states, including New South Wales, Victoria, Queensland, Tasmania, the ACT and South Australia. It doesn't sell natural gas.

Energy plans and annual cost estimates by state

We've given a summary of Elysian Energy's electricity plans state by state, including annual bill estimates.

PlansDifference from reference priceAnnual bill estimates
Power Maximiser20.54% less$1,107

Estimated cost including GST for an average household using 3,900 kWh yearly on a flat rate tariff in the Ausgrid network.

PlansDifference from reference priceAnnual bill estimates
Power Maximiser11.58% less$1,210

Estimated cost including GST for a household using 4,000 kWh yearly on a flat rate tariff in the Citipower network.

PlansDifference from reference priceAnnual bill estimates
Power Maximiser18.30% less$1,189

Estimated cost including GST for a household using 4,600 kWh yearly on a flat rate tariff in the ENERGEX Ltd network.

PlansDifference from reference priceAnnual bill estimate
Power Maximiser35.09% less$1,114

Estimated cost including GST for an average household using 4,000 kWh yearly on a flat rate tariff in the SA Power Networks - NSP network.

solar energy icon

Solar Energy

Does Elysian Energy offer solar plans?

All solar customers will receive a feed-in tariff for energy they export to the energy grid with Elysian's plans.

However, if you need help with solar installation, you'll need to look elsewhere, and there's no dedicated plan for solar owners.

How good is the feed-in tariff?

Here's a breakdown of Elysian's feed-in tariffs for each state. Overall, Elysian's tariffs are around 2c/kWh above the average in every state, meaning you'll get a reasonable return on any power you export.

NSW: 9c/kWh
VIC: 10c/kWh
QLD: 9c/kWh
ACT: 9c/kWh
SA: 9c/kWh
TAS: 9c/kWh

green energy icon

Green Energy

How green is Elysian Energy?

Green Electricity Guide Rating: 3.6/10

Elysian Energy doesn't offer any conventional green incentives, such as allowing you to support renewable sources with GreenPower or other renewables promises.

Instead, Elysian Energy tries to source as much energy as possible from its own customers' solar panels, although Elysian states that not all energy can be sourced in this way.

user

Customer service

Elysian Energy customer service

For a useful perspective on Elysian Energy’s customer service, the 2019-2020 market report from the Australian Energy Regulator offers a few insights.


Elysian Energy performed better than most, answering calls in about half the time and getting to the vast majority of callers.

Elysian EnergyMarket AverageMajor provider average
Average call wait time27 seconds53 seconds99 seconds
Calls abandoned before being answered3%9%6%
Complaints (% of total customers)1%2%2%

How can I get in touch with Elysian Energy?

There are a couple of ways to get in touch with Elysian Energy. Its channels operate 8:30am - 5pm AEST on weekdays in most states, or 8am - 6:30pm in New South Wales.

You can:

  • Ring the customer service team and chat about your issue.
  • Leave a message on the Elysian Energy Facebook social media page.
  • Send an email to the support team if you don't mind a slower response.

Good to know: Elysian Energy is Australian-owned and has call centres in both Brisbane and Melbourne.

Looking to switch to Elysian Energy?

If you're keen to switch to an energy plan from Elysian Energy, you'll need to visit Elysian Energy's website. There, you can enter your address and sign up to your desired energy plan.

  • Once you've applied, Elysian Energy will handle the switch from your old provider. The switch should take no more than 2 business days after your application has been processed.

For more details, take a look at our guide on switching energy plans.

Important notes: The estimated price we show by default is based on a single rate tariff. On your bill this might be known as a "peak tariff", "peak only" or an "anytime tariff". There are other tariff types available to customers and you may need to contact your provider if you are on these tariffs:

  • Single rate with a controlled load
  • Time of use
  • Time of use with a controlled load

The price estimate should not be used as an official quote, but an indication of what your costs may be on the plan. It varies based on whether you provide us with your bill details. You can learn more here.


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