Andrew Munro is the global cryptocurrency editor at Finder. After previously writing about insurance and other areas, he now covers the latest developments in digital assets and blockchain and works on Finder's comprehensive range of guides to help people understand cryptocurrency.
Disclaimer: This information should not be interpreted as an endorsement of cryptocurrency or any specific
provider, service or offering. It is not a recommendation to trade.
The fees associated with your purchases, which include commission and GST, are built into the prices you are quoted at the point of sale.
Platform Fee Type
3.5% commission on spot price + GST
Deposit and withdrawal fees
The fees for deposits and withdrawals may vary.
BTC.com.au does not provide a cryptocurrency wallet, so you will need to have a wallet ready to go and provide the address when purchasing cryptocurrency.
Cryptocurrency network fees may be charged at the time of purchase, but will typically be negligible. You will be informed of these at the time of your transaction.
When you choose to cash out your crypto by using it to pay bills, or sending it to a bank account, that service is administered by Living Room of Satoshi (LROS). There are no fees for using LROS. A spread is charged instead.
Cryptocurrency network fees
Varies - usually a few cents
The BTC.com.au ATM/EFTPOS card offers a wide range of services for free, even where a traditional bank card would charge fees.
Card issue fee
Free + free express postage
Funds loaded to the card
ATM owner fee
Point of sale purchases
Disputed transaction fee (per transaction)
Monthly maintenance fee
Monthly inactivity fee
Manual funds transfer fee (from the card to an external account)
Initially, customers will have a maximum limit of $1,000, which can be increased after a couple of successful transactions. Contact the BTC.com.au customer service team to increase your limit.
The card has its own limits. As a general rule of thumb, you can never have more than $999 on the card at any given time.
Maximum per transaction limit
Maximum daily limit (incl. POS and ATM)
Maximum number of transactions per day (incl. POS and ATM)
BTC.com.au can let you buy bitcoin and make it available to you almost instantly as soon as payment is received.
This is because the service has been automated, and as soon as your payment is received, you will automatically receive the cryptocurrency to your wallet.
POLi payments: Almost instant (usually 60 seconds or less)
blueshyft: Within minutes of making the cash deposit
Is BTC.com.au safe to use?
BTC.com.au is a registered Australian company (ABN 52 625 367 811) and a member of the Australian Digital Commerce Association. It provides clear contact information and customer support channels.
It also ensures you maintain control of your cryptocurrency at all times because it doesn't provide a wallet. This puts you in charge of your own security.
The card might present some risks though. It requires a PIN number, which will be provided when you order the card.
However, it's important to note that unlike typical bank cards, your card is also entirely your own responsibility and BTC.com.au does not bear any responsibility for misuse following its loss or theft. And while the card is administered by Cuscal, which is an authorised deposit-taking institution in Australia, a deposit on the card itself does not represent a deposit with Cuscal.
BTC.com.au is, by all appearances, a legitimate cryptocurrency business, and its card is a legitimate product, but you are still entirely responsible for the security of your card and crypto wallet.
How do I create an account at BTC.com.au?
To use BTC.com.au, you will need to create an account and then provide the requested information.
Click "sign up" in the top right of most pages on the BTC.com.au website. Provide your email address, mobile phone number and choose a password.
Activate your account by using the one-time password sent to you via the provided mobile phone number
Answer the mandatory account-opening questions, which require you to provide the details required for BTC.com.au to comply with its anti-money laundering and counter terrorist financing (AML/CTF) legal obligations.
BTC.com.au may require different information, and the services it gives you access to may vary depending on the depth of information you have provided, and how long you have been a customer.
BTC.com.au is a relatively recent addition to Australia's cryptocurrency scene, with the company being registered on 3 April 2018.
It describes itself as being "committed to building a platform that promotes adoption of this innovative new technology and brings real-world value to everyday Australians and businesses."
It's an Australian company, based in Sydney.
In a nutshell
Makes it quick and easy to buy crypto
No deposit fees
Offers a range of services to make using it easier
Has a reloadable cryptocurrency debit card with minimal fees
Lets you buy bitcoin with cash
Lets you buy bitcoin at hundreds of physical locations around Australia
Bitcoin is the only crypto you can buy
Compare BTC.com.au against other exchanges
Frequently asked questions
BTC.com.au is for Australian customers only. It only accepts AUD, and only supports Australian bank accounts.
There is no BTC.com.au app, but the site is mobile-friendly and can be used on your phone.
The verification process may vary depending on the services you are trying to access and your transaction volume.
Verification in line with anti-money laundering and counter-terrorism financing (AML/CTF) obligations will typically require you to provide information including your name, address and contact details, with documentation to help verify this information, such as a driver's licence or passport.
Disclaimer: Cryptocurrencies are speculative, complex and involve significant risks – they are highly
volatile and sensitive to secondary activity. Performance is unpredictable and past performance is no guarantee of
future performance. Consider your own circumstances, and obtain your own advice, before relying on this information.
You should also verify the nature of any product or service (including its legal status and relevant regulatory
requirements) and consult the relevant Regulators' websites before making any decision. Finder, or the author, may
have holdings in the cryptocurrencies discussed.
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