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Product Name | iRemit International Money Transfers |
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Customer Service | Live chat, Email, In person |
Available Currencies | AUD, PHP |
A remittance fee of $8 is charged for each credit card to bank transfer, which is not clear from the payment calculator on iRemit's homepage. For cash pickups, this fee is $9. Your exchange rate will be locked in until 23:59:59 of the day that you confirm your transaction.
The breakdown of fees is shown right before you confirm the transaction. No other fees will be applied.
iRemit money transfer times depend on what service you choose.
iRemit gives users tips on how to stay aware of security and fraud practices. It encourages customers to contact iRemit in the case of suspicious fraudulent activity.
iRemit has received a number of negative to average reviews on Trustpilot. General feedback included bad customer service and transaction delays. One reviewer talked about difficulties in sending less than $200 despite no minimum limit. As of 16 February 2021, it is rated 1.7 out of 5 stars.
iRemit accepts two payment methods:
Customers can make payments with iRemit in four methods.
You’ll need a few key pieces of identification before you can send money through iRemit:
The first stage of signing up – inputting personal information – was straightforward. However, verifying my ID took longer than expected. There is no option to upload photo evidence. It can only be submitted by taking a photo with your device at the time of verification which lagged considerably.
Like many other reviewers, my app experienced delays and the website did not have an intuitive design. Apart from this, the rest of the app worked as I expected.
You can track the status of your transfer by contacting iRemit’s customer service team and quoting the reference number. You can also do this online by checking the "My History" tab once you are logged into your account.
Yes, IREMITX is the company's app and is available on the App Store and Google Play. Through the app, you can:
The app has mixed reviews, with the latest posts complaining about slow load times. iRemit's customer service team has acknowledged this, claiming that it is caused by an ongoing system upgrade. There is no indication of when it will be completed at the time of writing.
Ratings accurate as of 16 February 2021 | |
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Google Play | 4.3 out of 5 – based on 275 customer ratings |
Apple App Store | 2.7 out of 5 – based on 14 customer ratings |
iRemit offers basic money transfer services to the Philippines. Once registered, you will be able to easily manage your transfers on the go through the app. But if you want greater flexibility and transparency to transfer larger amounts, check out what other services are available that meet your money needs.
iRemit does not offer business transfers.
Check out our guide for other services that specialise in business transfers.
Use one of the following methods to contact iRemit customer service:
You must request a cancellation either within 48 hours from the time the transaction was made or before iRemit dispatches transaction instructions to the paying institution or intermediary bank – whichever comes first. Check the status of your transaction online or by contacting customer service.
The refund will only include the principal amount.