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iRemit international money transfers review

Easy transfers to the Philippines but limited payment options for Australians based outside of Perth

  • Good for sending money to the Philippines via online bank transfers, cash pickups and home deliveries
  • Not good for sending money in a currency other than Philippine peso
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Details

Product NameiRemit International Money Transfers
Customer ServiceLive chat, Email, In person
Available CurrenciesAUD, PHP

Why should you consider iRemit?

  • Fast transfers. Your recipient can withdraw money from all local ATMs within minutes of loading the iRemit Visa Card.
  • Mobile-optimised. Download the iRemit app to easily transfer money on your device.
  • Global presence. iRemit is available in over 22 countries to send money to the Philippines.

What to watch out for

  • Limited payment options. If you’re located in Australia, funds can only be sent using online bank transfers or deposited in-person at a branch.
  • Single branch. iRemit in Australia has one branch located in Perth, which is inconvenient if you need to send money in-person.
  • Few currencies to send from. Less than 10 currencies can be converted into Philippine peso.
  • No transparency in fees. You won’t see the full breakdown of fees until you confirm your transfer.
  • Limited transfer amount in app and online. You’re limited to sending up to $9,999 unless you’ve set up your transfer at an office or with an agent.

iRemit’s exchange rates and fees

A remittance fee of $8 is charged for each credit card to bank transfer, which is not clear from the payment calculator on iRemit's homepage. For cash pickups, this fee is $9. Your exchange rate will be locked in until 23:59:59 of the day that you confirm your transaction.

The breakdown of fees is shown right before you confirm the transaction. No other fees will be applied.

Calculate how much your transfer with iRemit could cost

1 - 1 of 1
Name Product Filter Values Fastest Transfer Speed Fees (Pay by Bank Transfer) Learn More
iRemit International Money Transfers
iRemit International Money Transfers
417 days

View details
iRemit offers simple transfers at competitive rates to the Phillipines.
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How long does an iRemit money transfer take?

iRemit money transfer times depend on what service you choose.

  • Loading funds onto the iRemit Visa Card: minutes
  • Online bank transfers: 4 Filipino working days
  • Door-to-door delivery: up to 14 days
  • Cash pickup: 24 hours

Is iRemit safe to use?

iRemit gives users tips on how to stay aware of security and fraud practices. It encourages customers to contact iRemit in the case of suspicious fraudulent activity.

  • iRemit may call customers to verify certain details regarding a transaction.
  • iRemit is regulated by Bangko Sentral ng Pilipinas and the Securities and Exchange Commission.

What iRemit’s reviews say

iRemit has received a number of negative to average reviews on Trustpilot. General feedback included bad customer service and transaction delays. One reviewer talked about difficulties in sending less than $200 despite no minimum limit. As of 16 February 2021, it is rated 1.7 out of 5 stars.

What payment methods does iRemit accept?

iRemit accepts two payment methods:

  • Transfer from a bank account
  • Over-the-counter payment at a branch

What are the ways you can send money with iRemit?

Customers can make payments with iRemit in four methods.

  • Credit bank transfer. Funds can be transferred as credit into the recipient’s bank account.
  • Cash pickup. The beneficiary can pick up the cash from an iRemit branch 24 hours after the deposit.
  • Home delivery. Funds can be delivered to the recipient’s door.
  • iRemit or Chinatrust Visa Card. Recipients can withdraw the money from their Sterling Bank of Asia account using the iRemit Visa Card. The same can be done using a Chinatrust Visa Card.

What do you need to send money online through iRemit?

You’ll need a few key pieces of identification before you can send money through iRemit:

  • An iRemit account. Creating an account is free.
  • Photo ID. Valid ID is required to transfer with iRemit. Acceptable forms are your passport or driver’s licence.
  • Beneficiary’s name and contact information. You will need to enter your beneficiary’s name, contact and payment details to confirm the transaction.

How to make your first transfer with iRemit

  1. Log into your account and go to “Send Money”.
  2. Enter the amount you want to send.
  3. Select the method of transfer.
  4. Choose the source of transfer.
  5. Enter recipient’s information.
  6. Enter payment information.
  7. Send money.

Reviewer's experience with signing up

The first stage of signing up – inputting personal information – was straightforward. However, verifying my ID took longer than expected. There is no option to upload photo evidence. It can only be submitted by taking a photo with your device at the time of verification which lagged considerably.

Like many other reviewers, my app experienced delays and the website did not have an intuitive design. Apart from this, the rest of the app worked as I expected.

How to track an iRemit transfer

You can track the status of your transfer by contacting iRemit’s customer service team and quoting the reference number. You can also do this online by checking the "My History" tab once you are logged into your account.

Is there an iRemit app?

iRemit app on phone screen

Yes, IREMITX is the company's app and is available on the App Store and Google Play. Through the app, you can:

  • Send money. Choose from different payment options for sending your money.
  • Make payments. Manage payments for Philippine government contributions, insurance premiums, real estate authorisations and more.
  • Shop. Make purchases from selected partners such as food stores and gift retailers.
  • View your history. Get a list of past transactions for your records.

The app has mixed reviews, with the latest posts complaining about slow load times. iRemit's customer service team has acknowledged this, claiming that it is caused by an ongoing system upgrade. There is no indication of when it will be completed at the time of writing.

Ratings accurate as of 16 February 2021
Google Play 4.3 out of 5 – based on 275 customer ratings
Apple App Store2.7 out of 5 – based on 14 customer ratings

How does iRemit compare to other services?

Our table below lets you compare services you can use to send money abroad. Compare fees, exchange rates and discounts from different money transfer services, and when you have made your choice, click Go to site.
1 - 20 of 23
Name Product Filter Values Fastest Transfer Speed Fees (Pay by Bank Transfer) Learn More
TorFX
24 hours
$0

View details
TorFX guarantees to match any competitor's exchange rate. Conditions apply.
TorFX sends money overseas in 30+ currencies, with competitive rates for transfer amounts over $2,000.
Send Payments
24 hours
$0

View details
Send guarantees to match any competitor’s exchange rate. T&Cs apply.
Send provides fee-free transfers via its 24/7 multi-currency payments platform with real-time quotes.
HSBC International Money Transfers
24 hours
From $8

View details
Get real time exchange rates when markets are open with flat $8 fee for online international transfers.
Western Union
Within minutes
From $0

View details
Western Union sends money online to friends and family in 200+ countries around the world.
OFX
24 hours
From $15

View details
OFX has no maximum limit transfers, with competitive exchange rates for 45+ currencies.
XE Money Transfers
Within minutes
$0

View details
XE has fast transfers with low fees and a range of foreign currency tools.
TorFX
24 hours
$0

View details
TorFX guarantees to match any competitor's exchange rate. Conditions apply.
TorFX sends money overseas in 30+ currencies, with competitive rates for transfer amounts over $2,000.
Send Payments
24 hours
$0

View details
Send guarantees to match any competitor’s exchange rate. T&Cs apply.
Send provides fee-free transfers via its 24/7 multi-currency payments platform with real-time quotes.
SingX
Within minutes
0.45%

View details
Pay no fees on your first two transfers, up to $3,000.
SingX offers the real exchange rate every time you make a transfer and can help you send money across the world.
Wise (TransferWise)
24 hours
From 0.35%

View details
Wise uses the mid-market rate and transparent fees to help you send money in 50+ currencies.
Instarem
Within minutes
From 0%

View details
Instarem offers simple transfers with a flat 0.5% transfer fee for most transfers.
Remitly
Within an hour
From $2.99

View details
Special offers like free transfers and better exchange rates available for new customers.
Remitly has quick, affordable transfers around the world, with both express and economy options.
CurrencyFair
Within minutes
From $0

View details
Special offer: New customers get unlimited fee-free transfers for their first 3 months. T&Cs apply.
CurrencyFair has bank-beating exchange rates and fast transfer times on 15+ popular currencies.
WorldRemit
Within minutes
$1.99
SPECIAL OFFER ✓ Use the code ‘4FREEFINDER’ to get 4 free transfers if you are a first time user. Eligible countries only.

View details
Use promo code 3FREE to send your first 3 transfers with no fee. Conditions apply.
WorldRemit sends money to 110+ countries for bank-to-bank deposits, cash pick-ups or mobile top-ups.
MasterRemit
Within minutes
From $1

View details
Send money in minutes at competitive exchange rates with this Australian money transfer service.
SingX For Large Transfers
Within minutes
0.45%

View details
Pay no fees on your first two transfers, up to $3,000.
SingX offers the real exchange rate every time you make a transfer and can help you send money across the world.
WorldFirst Business Transfers
WorldFirst Business Transfers
24 hours
From $0

View details
All new customers who send more than AUD$10000 in June and July are eligible to receive a $300 Woolworths gift card. Conditions apply.
Open bank accounts in Australia, the UK, US, Canada, Japan and Europe. Send and receive funds with zero fees for large sums, including same-currency supplier payments.
Airwallex
Within minutes
$0

View details
Airwallex can help you make business payments to 23+ currencies using competitive interbank rates and no fees for most transfers.
TorFX Business Transfers
24 hours
$0

View details
TorFX guarantees to match any competitor's exchange rate. Conditions apply.
TorFX sends money overseas in 30+ currencies, with competitive rates for transfer amounts over $2,000.
Send business
Within minutes
$0

View details
Send guarantees to match any competitor’s exchange rate. T&Cs apply.
Send provides fee-free transfers via its 24/7 multi-currency payments platform with real-time quotes.
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Compare up to 4 providers

Bottom line

iRemit offers basic money transfer services to the Philippines. Once registered, you will be able to easily manage your transfers on the go through the app. But if you want greater flexibility and transparency to transfer larger amounts, check out what other services are available that meet your money needs.

Frequently asked questions

Does iRemit offer business transfers?

iRemit does not offer business transfers.

Check out our guide for other services that specialise in business transfers.

How do I contact customer support?

Use one of the following methods to contact iRemit customer service:

  • By email: iask@iremit-inc.com
  • Several social media channels via the website's chat feature
  • By call centre: 02 8015 5233 from 9am to 7pm AEDT or 08 6365 4956 from 7am to 5pm AWST seven days a week

How can I cancel my iRemit transaction?

You must request a cancellation either within 48 hours from the time the transaction was made or before iRemit dispatches transaction instructions to the paying institution or intermediary bank – whichever comes first. Check the status of your transaction online or by contacting customer service.

The refund will only include the principal amount.

International Money Transfer Offers

Important Information*
Logo for Azimo International Money Transfers
Azimo International Money Transfers

Azimo sends money directly to a bank account or over 280,000 cash pick-up points. It also has fast transfers to 50+ countries.

Logo for TorFX International Money Transfers
TorFX International Money Transfers

TorFX guarantees to match any competitor's exchange rate. Conditions apply.
TorFX sends money overseas in 30+ currencies, with competitive rates for transfer amounts over $2,000.

Logo for MasterRemit International Money Transfers
MasterRemit International Money Transfers

New customers get their first transaction for free with code FIRSTFREE. T&Cs apply.
Send money in minutes at competitive exchange rates with this Australian money transfer service.

Logo for OFX (Ozforex) International Money Transfers
OFX (Ozforex) International Money Transfers

$0 transfer fees for Finder customers.
OFX has no maximum limit transfers, with competitive exchange rates for 45+ currencies.

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