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We had a terrible experience with Wise. Opened an account and loaded money in New Zealand, all on a secure private home network. Just before we left for travel, Wise detected fraudulent activity on the account, from Algeria, suggesting their security isn’t too good, prompting Wise to initially suspend our account, then abruptly close it. Their automated help on the app is enormously time wasting, and was futile. Their in-person help desk is anything but helpful, and again used up an hour on the phone. Wise will not disclose the reason for closing the account. After a few days Wise refunded the money but deducted a currency conversion fee. Which they have steadfastly refused to refund. I’m giving up and writing it off. Would I recommend Wise? An emphatic No. I see on Wiki their founder was found guilty of tax fraud, and fined. Perhaps that ethos of fraud runs through the company.
Hi AKS,
Sorry to hear about your experience but thanks for sharing. It’s very useful for other people to read. I used Wise on a trip to New Zealand last year and it worked very well. But it sounds like their security features and customer service process really let you down. The refusal to refund that fee is very poor form.