money transfer was not received

Help! My international money transfer was not received

Find out what you need to do if you international money transfer hasn’t been received.

Whether you’re using an international money transfer company, or you’re sending money using a bank-to-bank transfer, if your money transfer hasn’t made it to the receiver you need to contact customer service to investigate why the money hasn’t been received.

However, it can take up to five business days for some international payments to clear, and longer still depending on the country. Be sure you’ve waited at least three business days before you investigate your overseas payment.

Compare international money transfer options below

Rates last updated November 21st, 2017
Name Product Min. Transfer Amount Transfer Speed Services Online Transfer Fee Rate Amount Received Description
TorFX International Money Transfers
AUD 200
1 day
Online, Phone, Agent
TorFX guarantee to beat any competitor's exchange rate for a transaction. Conditions apply.
Send money overseas in 45 currencies. Once registered, you'll be assigned an Account Manager who can provide support and guidance.
Exclusive: OFX (Ozforex) International Money Transfers
AUD 250
1 day
Online, Phone, Agent
Exclusive offer: Discounted exchange rates for your first and ongoing transactions. $0 transfer fee.
A higher exchange rate applies to non-finder customers. Send money in 45 currencies.
Exclusive: WorldFirst International Money Transfers
AUD 2,000
1 day
Online, Phone
Exclusive offer: $0 transfer fee and discounted exchange rates for your first trade only.
A higher exchange rate applies to non-finder customers. Send money in more than 130 currencies.
FC Exchange International Money Transfers
AUD 3,000
1 day
Online, Phone, Bank Account to Bank Account
FC Exchange can save you money with its Best Exchange Rate Guarantee. Conditions apply.
No transfer fee when transferring more than £10,000 or equivalent. Send money in 43 currencies.
XE International Money Transfers
AUD 0
1 day
Online, Phone, Bank Account to Bank Account
Enjoy fast, secure and fee-free international money transfers from global payments provider XE.
HiFX International Money Transfers
AUD 50
2 days
Online, Phone, Agent
Make your first transfer for free
Send money in more than 40 currencies.
Exclusive: Sable International Money Transfers
AUD 0
1 day
Online, Phone, Bank Account to Bank Account
Exclusive offer: $0 transfer fee and Price Beat Guarantee
Quote "finder" when your Sable International account manager calls you - guaranteed to beat any competitors exchange rate.
Foremost Currency Group
AUD 1,000
1 day
Online, Phone, Agent, Bank Account to Bank Account
Trade over 40 currencies with no transfer fees with Foremost Currency Group.
Moneycorp International Money Transfers
AUD 2,000
Same day
Online, Phone, Bank Account to Bank Account
The longest standing and largest full service specialist currency provider in the UK.
Compass Global Markets International Money Transfers
AUD 1,000
1 day
Online, Phone
Send money overseas in at least 140 currencies.
The ‘Rate’ and ‘Amount Received’ displayed are indicative rates that have been supplied by each brand or gathered by Finder.

Exchange rates are volatile and change often. As a result, the exchange rate listed on Finder may vary to the actual exchange rate quoted for the brand. Please confirm the actual exchange rate and mention “Finder” before you commit to a brand.

Compare up to 4 providers

Common reasons why international money transfers are not received

Wrong name

If the recipient's name has been entered incorrectly, the receiving bank may return the money to your bank account or to the international money transfer company, depending on which service you used.

Wrong details

If you’ve entered the wrong recipient details, such as an incorrect account number, your transfer can be delayed, and the money may be returned or lost.

You’ll need to contact your bank or the international money transfer company as soon as possible to amend the mistake. An international money transfer amendment fee may be charged and if the money has already been sent to the receiving bank, there’s a chance the funds can not be returned to you.

Steps to take if the money hasn’t been delivered

Using an international money transfer company

If you have the payment confirmation and the money hasn’t been received, you’ll need to reach out to the international money transfer customer service team to investigate the issue. Once the funds have been sent to the receiving bank, it can difficult to get the money back.

TransferWise states on its website: “TransferWise does not have the ability to be involved in disputes between senders and recipients, so we strongly recommend that you know and trust the person or business that you are sending to before setting up a payment order or sending any money.”

Using a bank-to-bank international money transfer

It can take from at least 72 hours to up to five business days for an international money transfer to clear in the recipient's bank account. Sometimes the transfer must be sent to an intermediary bank first before it can reach the recipient's bank account.

You can track the status of your international money transfer through your online banking facility.

If it’s been longer than a week, you need to send a secure message to your financial institution disputing the international money transfer. You can do this via online banking.

This will start the dispute resolution process. You may be required to a pay a fee for tracking or amending an international money transfer. For example, Commonwealth Bank charge a $25 fee for each investigation or amendment.

You will also have to pay a fee if you request that your bank return an incorrect international payment. However, this depends on the receiving bank getting permission to return the funds, so there are no guarantees.

Content feed: international money transfers

Jacob Joseph

Jacob is a writer and video journalist with finder.com.au. Credit cards, personal loans and savings accounts are his bread and butter, and he likes nothing more helping people understand the sometimes overly complex world of personal finance.

Was this content helpful to you? No  Yes

Related Posts

International Money Transfer Offers

Learn about our information service
TorFX International Money Transfers

TorFX guarantee to beat any competitor's exchange rate for a transaction. Conditions apply.
Send money overseas in 45 currencies. Once registered, you'll be assigned an Account Manager who can provide support and guidance.

Exclusive: OFX (Ozforex) International Money Transfers

Exclusive offer: Discounted exchange rates for your first and ongoing transactions. $0 transfer fee.
A higher exchange rate applies to non-finder customers. Send money in 45 currencies.

Exclusive: WorldFirst International Money Transfers

Exclusive offer: $0 transfer fee and discounted exchange rates for your first trade only.
A higher exchange rate applies to non-finder customers. Send money in more than 130 currencies.

FC Exchange International Money Transfers

FC Exchange can save you money with its Best Exchange Rate Guarantee. Conditions apply.
No transfer fee when transferring more than £10,000 or equivalent. Send money in 43 currencies.

Ask an Expert

You are about to post a question on finder.com.au:

  • Do not enter personal information (eg. surname, phone number, bank details) as your question will be made public
  • finder.com.au is a financial comparison and information service, not a bank or product provider
  • We cannot provide you with personal advice or recommendations
  • Your answer might already be waiting – check previous questions below to see if yours has already been asked

Finder only provides general advice and factual information, so consider your own circumstances, read the PDS or seek advice before you decide to act on our content. By submitting a question, you're accepting our Terms and Conditions and Privacy Policy.
Ask a question