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money transfer was not received

Help! My international money transfer was not received

Find out what you need to do if you international money transfer hasn’t been received.

Whether you’re using an international money transfer company, or you’re sending money using a bank-to-bank transfer, if your money transfer hasn’t made it to the receiver you need to contact customer service to investigate why the money hasn’t been received.

However, it can take up to five business days for some international payments to clear, and longer still depending on the country. Be sure you’ve waited at least three business days before you investigate your overseas payment.

Compare international money transfer options below

Rates last updated July 27th, 2017
Name Product Min. Transfer Amount Transfer Speed Services Online Transfer Fee Rate Amount Received Description
TorFX International Money Transfers
AUD 200
1 day
Online, Phone, Agent
TorFX guarantee to beat any competitor's exchange rate for a transaction
Conditions apply
Exclusive: World First International Money Transfers
AUD 2,000
1 day
Online, Phone
Exclusive offer: $0 transfer fee and competitive rate
The transfer rate displayed is exclusive to finder.com.au users for their first trade only.
Exclusive: OFX (Ozforex) International Money Transfers
AUD 250
1 day
Online, Phone, Agent
Exclusive offer: Special exchange rates and $0 transfer fee
OFX is currently offering finder.com.au exclusive exchange rates and $0 transfer fee on all transfers.
FC Exchange International Money Transfers
GBP 3,000
1 day
Online, Phone, Bank Account to Bank Account
No transfer fee via online, branch or phone when transferring more than £10,000 or equivalent.
Compass Global Markets International Money Transfers
AUD 1,000
2 days
Online, Phone
Send money in as little as 24-48 hours to a range of countries with Compass Global Markets.
RationalFX International Money Transfers
GBP 100
1 - 2 days
Online, Phone, Bank Account to Bank Account
Transfer currency online 24/7 with a guaranteed exchange rates. No commission or hidden costs.
HiFX International Money Transfers
AUD 50
2 days
Online, Phone, Agent
Make your first transfer for free. Transfer money between 20 currencies, and schedule regular transfers.
Currency Solutions International Money Transfers
AUD 3,000
2 days
Online, Phone, Bank Account to Bank Account
Send money overseas for a range of reasons, including regular payments and buying overseas property. 97% Trustpilot score.

Compare up to 4 providers

Common reasons why international money transfers are not received

Wrong name

If the recipient's name has been entered incorrectly, the receiving bank may return the money to your bank account or to the international money transfer company, depending on which service you used.

Wrong details

If you’ve entered the wrong recipient details, such as an incorrect account number, your transfer can be delayed, and the money may be returned or lost.

You’ll need to contact your bank or the international money transfer company as soon as possible to amend the mistake. An international money transfer amendment fee may be charged and if the money has already been sent to the receiving bank, there’s a chance the funds can not be returned to you.

Steps to take if the money hasn’t been delivered

Using an international money transfer company

If you have the payment confirmation and the money hasn’t been received, you’ll need to reach out to the international money transfer customer service team to investigate the issue. Once the funds have been sent to the receiving bank, it can difficult to get the money back.

TransferWise states on its website: “TransferWise does not have the ability to be involved in disputes between senders and recipients, so we strongly recommend that you know and trust the person or business that you are sending to before setting up a payment order or sending any money.”

Using a bank-to-bank international money transfer

It can take from at least 72 hours to up to five business days for an international money transfer to clear in the recipient's bank account. Sometimes the transfer must be sent to an intermediary bank first before it can reach the recipient's bank account.

You can track the status of your international money transfer through your online banking facility.

If it’s been longer than a week, you need to send a secure message to your financial institution disputing the international money transfer. You can do this via online banking.

This will start the dispute resolution process. You may be required to a pay a fee for tracking or amending an international money transfer. For example, Commonwealth Bank charge a $25 fee for each investigation or amendment.

You will also have to pay a fee if you request that your bank return an incorrect international payment. However, this depends on the receiving bank getting permission to return the funds, so there are no guarantees.

Content feed: international money transfers

Jacob Joseph

Jacob is a writer and video journalist with finder.com.au. Credit cards, personal loans and savings accounts are his bread and butter, and he likes nothing more helping people understand the sometimes overly complex world of personal finance.

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International Money Transfer Offers

Learn about our information service
TorFX International Money Transfers

TorFX guarantee to beat any competitor's exchange rate for a transaction
Conditions apply

Exclusive: World First International Money Transfers

Exclusive offer: $0 transfer fee and competitive rate
The transfer rate displayed is exclusive to finder.com.au users for their first trade only.

Exclusive: OFX (Ozforex) International Money Transfers

Exclusive offer: Special exchange rates and $0 transfer fee
OFX is currently offering finder.com.au exclusive exchange rates and $0 transfer fee on all transfers.

FC Exchange International Money Transfers

No transfer fee via online, branch or phone when transferring more than £10,000 or equivalent.

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