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Qantas Frequent Flyer members can use Qantas Points to request an upgrade on eligible flights they've already booked. As well as getting extra comfort on your flight, upgrades usually give you good value for your points. The downside is that not all requests for upgrades get approved, with factors such as flight demand, your existing ticket price, your frequent flyer membership status and timing all playing a role.
Learn how the Classic Upgrade Reward option works for both domestic and international Qantas-operated flights (with a QF flight number), including how many points you’ll need for an upgrade. We also go through Bid Now Upgrades and other key details to help you make the most of Qantas Frequent Flyer’s upgrade options.
What you'll find in this guide
You can request an upgrade to business class on domestic Qantas flights that have a QF flight number (shown on your ticket or online booking). If you’ve booked your ticket using Points Plus Pay or the Classic Flight Rewards option, you may also be able to upgrade, although this option is only available on selected flights.
How much does a domestic flight upgrade cost?
The number of points you’ll need largely depends on your existing fare class, flight distance and zone of travel. As a quick guide, here’s how many points you’d need to upgrade from discount or flexible economy if you were travelling on one of the top 10 domestic flight routes (based on 2017 data from the Bureau of Infrastructure, Transport and Regional Economics).
|Flight route||Discount economy upgrade||Flexible economy upgrade|
|Melbourne to Sydney||10,900 points||5,400 points|
|Brisbane to Sydney||10,900 points||5,400 points|
|Brisbane to Melbourne||19,000 points||10,900 points|
|Gold Coast to Sydney||10,900 points||5,400 points|
|Adelaide to Melbourne||10,900 points||5,400 points|
|Melbourne to Perth||27,200 points||10,900 points|
|Gold Coast to Melbourne||19,000 points||8,100 points|
|Adelaide to Sydney||19,000 points||8,100 points|
|Perth to Sydney||27,200 points||10,900 points|
|Hobart to Melbourne||10,900 points||5,400 points|
In simple terms, the higher your existing fare class, the fewer points you’ll need to upgrade. For example, if you were flying between Sydney and Perth (zone 3), it would cost you 25,000 Qantas Points to upgrade from a discount economy ticket to business class, while upgrading from flexible economy would cost 10,000 Qantas Points.
You’d need even fewer points if you were upgrading to business class from premium economy or flexible premium economy. You can see full details of all the different point requirements below.
Full table of points required for a Qantas domestic Classic Upgrade Reward to business class
|Zone||Miles||Classic Flight Reward – Economy||Discount Economy||Flexible Economy||Classic Flight Reward – Premium Economy||Discount Premium Economy||Premium Economy||Flexible Premium Economy|
Points Finder tip
If you’re not sure of your flight’s distance, you can use the Classic Rewards Upgrade calculator on the Qantas Frequent Flyer website to find out how many points you’ll need. Just enter your flight details and existing fare class to get the results.
How to request a domestic upgrade
- Pay for your ticket and wait for the confirmation details. After this, you can request an upgrade at any time, up to 24 hours before the flight leaves.
- Log in to your Qantas Frequent Flyer account. Go to “Your Bookings” and click on “Upgrade”. If an upgrade is available, it will be confirmed straight away. If no upgrade is available, go to step 3.
- Register for an upgrade if one becomes available.
If you’ve used the Classic Rewards Upgrade calculator to check how many Qantas Points you’ll need, you can also click on “Request Upgrade” to start this process.
Upgrade request registrations
If you’re a platinum or gold member, you also have the option of requesting a reward upgrade at the airport between 3 hours and 20 minutes before your flight’s scheduled departure time.
International flight upgrades
International flight upgrades are available on Qantas-operated flights with a QF flight number between 1 and 199. Occasionally, you may also be able to use points for an upgrade on a codeshare flight that’s operated by another airline, as long as it still has a QF flight number.
But unlike domestic upgrades, you can’t request a Classic Upgrade Reward for international flights booked in discount economy (fare classes E, N, O and Q). It’s also worth noting that you won’t be able to request an upgrade with Qantas Points for any booking with a ticket class of E, N, O, P or Q – which also includes some Classic Flight Rewards, Points Plus Pay and Red e-Deal fares.
How many Qantas Points do I need to upgrade on an international flight?
Similar to domestic upgrades, the number of points you’ll need is calculated based on your existing fare, the distance and the zones of travel. As the miles you travel could be affected by stopovers, the full table of points will be the most accurate guide to how many points you’ll need.
|Zone||Miles||Classic Flight Reward – Economy||Economy||Flexible Economy||Classic Flight Reward – Premium Economy||Discount Premium Economy||Premium Economy||Flexible Premium Economy|
As a general guide, here are a few examples of the number of Qantas Points you’d need for international upgrades from economy to business class on one of these flight routes. For the sake of simplicity, these routes are calculated based on the miles for a direct flight, as opposed to flights with stopovers:
Brisbane to Auckland: 21,800 points (zone 3)
Sydney to Hong Kong: 54,500 points (zone 5)
Melbourne to Los Angeles: 98,100 points (zone 8)
Perth to London: 109,000 points (zone 9)
Sydney to New York: 130,800 points (zone 10)
How can I request an international upgrade?
If you want to use Qantas Points to upgrade to business class on an international flight, you’ll need to register your request by logging in to your Qantas Frequent Flyer account, going to “My Bookings”, selecting “Upgrades” and following the prompts to opt-in.
Unfortunately, this means the earliest you’ll typically hear about an approved international upgrade is 7 days before the scheduled departure time – and this is only for Platinum One Qantas Frequent Flyer members. Below is the full timetable of when you can expect to be considered for your upgrade request.
Platinum One members. Between 7 days prior to the scheduled flight departure up until check-in closes.
Platinum members. Between 48 hours before the scheduled flight departure up until check-in closes.
All other members. Within 24 hours of the scheduled flight departure.
If your upgrade is confirmed, you’ll see it noted on your booking when you log in to your Qantas Frequent Flyer account. You may also get a text message or be told of the successful upgrade request when you check-in for your flight. Your Qantas Points will only be deducted from your account if the request is confirmed.
International upgrades at the gate
If you’re travelling alone, you also have the option of getting a reward upgrade at the gate. While this could increase your chances of being upgraded to business class, there are some key details to consider before you opt-in for this type of reward:
- Flights with stopovers. If your flight includes stopovers, you’ll only be able to upgrade the last leg of the flight, which also has to have a flying time of more than three hours.
- Business-class or premium economy. With this option, you could be upgraded to either business class or premium economy and you can’t choose to just request a business class upgrade.
- Fewer pre-flight benefits. Depending on when the upgrade is approved, you may miss out on upgrade perks such as additional baggage or lounge access before your flight.
- Point cost. This type of upgrade requires the same amount of Qantas Points as a regular Classic Rewards Upgrade.
- No refusal. If you opt-in to get an upgrade at the airport and you’re offered one, you have to accept it – even if it’s only to premium economy instead of business class.
Using Qantas Points for Bid Now Upgrades
Bid Now Upgrades are an invitation-only option that’s available on select domestic and international flights. If you’re eligible, you’ll be emailed an invitation around 7 days before your flight departure.
You can then use a combination of points and cash to “bid” for an upgrade to a more premium cabin class. If you’re not a Qantas Frequent Flyer member, you may also be invited to bid for an upgrade using only cash. Other requirements include:
- Minimum points. You need a minimum of 3,000 Qantas Points for domestic Bid Now Upgrades and a minimum of 5,000 points for international upgrades.
- Minimum cash amounts. You also need a minimum cash amount for your bid. This amount varies, so make sure you check the minimum before you place a bid.
- Upgrade notifications. If your bid is successful, you’ll usually get an email between 24 and 12 hours before your flight’s scheduled departure time. Make sure you check your flight details once your upgrade is confirmed so that you know the offer has been processed.
- Payment details. If your bid is successful, the Qantas Points and money will be automatically deducted from your nominated accounts when the upgrade has been processed.
What else do I need to know?
Take note of these details when you want to use Qantas Points to upgrade to business class:
- Earning points and status credits. The number of points and status credits you earn for your flights will be based on the fare you originally booked, not on the upgraded fare class rates.
- Upgrades for family. Upgrade requests will cover eligible family members travelling with you on the same booking. If you’re travelling with other people, you can request an upgrade for yourself by calling Qantas on 13 13 13 and splitting the booking.
- Upgrading a reward flight. While it is possible to upgrade some flights you’ve booked with Qantas Points (or a combination of points and cash), there are more restrictions compared to upgrades for fully-paid fares.
- Cancelling an upgrade. You can cancel an unconfirmed upgrade request at any time without losing points. However, you may be charged a fee if you have confirmed an upgrade and want to cancel it more than 24 hours before your flight. If you cancel an upgrade less than 24 hours before a flight, you’ll lose your points and may not be able to get your original seat back.
- Upgrade availability. Upgrades are subject to availability and also favour frequent flyers with higher status. You’re also generally more likely to get a domestic upgrade than an international one, as there are more frequent domestic flights, but even then there is no guarantee.
- Frequent flyer status. Platinum One and Platinum Qantas Frequent Flyers get first preference for flight upgrades, followed by gold, silver and bronze members (in that order).
While flight upgrades are a popular way to use Qantas Points, they are subject to availability and may only be offered to you at the last minute. So, if you haven’t booked a flight yet, you may want to consider paying for business class or using a combination of cash and points to help guarantee your seat. Otherwise, you can always request an upgrade and hope for the best.
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