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How to transfer your credit card rewards to your frequent flyer program

Turn your purchases into flights by transferring your credit card reward points to your frequent flyer program.

Sally McMullen
Sally McMullen

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There are a number of rewards credit cards that let you transfer the reward points you earn to different frequent flyer programs. These cards are sometimes referred to as indirect rewards credit cards. The process for transferring frequent flyer points from a rewards credit card varies depending on the credit card provider and the frequent flyer program. This guide looks at the different credit card providers that offer this service and how it works so that you can make your credit card and frequent flyer rewards go further.

Credit card rewards programs covered in this guide

How do I transfer my credit card rewards to a frequent flyer program?

The following section provides details of the transfer process for individual credit card providers and airline loyalty programs, so that you know exactly what steps you need to take.

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American Express Membership Rewards

If you have an American Express credit card that earns Membership Rewards, you can transfer points to a wide range of frequent flyer programs using the following steps:

  1. Log into your account.
  2. Link your frequent flyer membership number to your Membership Rewards account.
  3. Select the ‘redeem’ option.
  4. Follow the prompts to transfer your Membership Reward points to your chosen frequent flyer program.

American Express offers Membership Rewards on a wide range of its personal and business cards. Depending on your circumstances, you could choose from any of the cards below:

Frequent flyer programTransfer requirementsPoints rates

Air New Zealand Airpoint

  • Minimum transfer amount: 2,000 points
  • Estimated transfer time: 1 business day
200 Membership Rewards points = 1 Airpoint Dollar

Cathay Pacific Asia Miles

  • Minimum transfer amount: 5,000 points
  • Estimated transfer time: 3 business days
2 Membership Rewards points = 1 Asia Mile

Emirates Skyward

  • Minimum transfer amount: 2,000 points
  • Estimated transfer time: 1 business day
2 Membership Rewards points = 1 Skywards Mile
Etihad Guest
  • Minimum transfer amount: 1,000 points
  • Estimated transfer time: 7 business days
2 Membership Rewards points = 1 Etihad Guest Mile
Malaysia Airlines Enrich
  • Minimum transfer amount: 1000 points
  • Estimated transfer time: 2 business days
2 Membership Rewards points = 1 Enrich Mile
Qantas Frequent Flyer*
  • Minimum transfer amount: 2,000 points (Only available for cardholders enrolled in the Business Ascent and Ascent Premium programs)
2 Membership Rewards points = 1 Qantas Point
Singapore Airlines KrisFlyer
  • Minimum transfer amount: 5,000 points
  • Estimated transfer time: 15 business days
2 Membership Rewards points = 1 KrisFlyer Mile
Thai Royal Orchid Plus
  • Minimum transfer amount: 5000 points
  • Estimated transfer time: 5 business days
2 Membership Rewards points = 1 Royal Orchid Plus Mile
Virgin Australia Velocity
  • Minimum transfer amount: 2000 points
  • Estimated transfer time: 1 business day
2 Membership Rewards points = 1 Velocity Point
Virgin Atlantic Flying Club
  • Minimum transfer amount: 2000 points
  • Estimated transfer time: 5 business days
2 Membership Rewards points = 1 Flying Club mile
Hilton Honors
  • Minimum transfer amount: 2000 points
  • Estimated transfer time: 3 business days
2000 Membership Rewards points = 1000 Honors Points
Marriott Bonvoy
  • Minimum transfer amount: 1000 points
  • Estimated transfer time: 3 business days
3 Membership Rewards points = 2 Marriott Points

American Express also notes that points transferred to frequent flyer programs are not reversible and are subject to the terms and conditions of both Membership Rewards and the partner program. So you may want to double-check details before transferring points from your Membership Rewards card.

Compare American Express credit cards here

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ANZ Rewards

The following credit cards that are linked to the ANZ Rewards program allow you to transfer points to frequent flyer programs:

Frequent flyer programTransfer requirementsPoints rates
Air New Zealand Airpoints
  • Initial transfer: Minimum 3,000 Reward Points
  • Additional transfers: Available in multiples of 1,500 Reward Points
  • Estimated transfer time: 6 business days
3,000 Reward Points = 15 Airpoints Dollars
Cathay Pacific Asia Miles
  • Initial transfer: Minimum 3,000 Reward Points
  • Additional transfers: Available in multiples of 1,500 Reward Points
  • Estimated transfer time: 18 business days
3,000 Reward Points = 1,000 Asia Miles
Singapore Airlines KrisFlyer
  • Initial transfer: Minimum 1,500 Reward Points
  • Additional transfers: Available in multiples of 1,500 Reward Points
  • Estimated transfer time: Up to 15 business days
1,500 Reward Points = 500 KrisFlyer Miles
Virgin Australia Velocity
  • Minimum initial transfer. Transfers available in multiples of 2 Reward Points, with a 2000 point minimum
  • Estimated transfer time: 5 business days. Auto-redemption is also available for Velocity Points.
2 Reward Points = 1 Velocity Point

ANZ Business Rewards

Frequent flyer programTransfer requirementsTransfer points rates
Qantas Frequent Flyer
  • Estimated transfer time: Allow up to 6 business days for Qantas Frequent Flyer Points to be allocated to your Account
2 Reward Points for 1 Qantas Frequent Flyer point
Air New Zealand
  • Initial transfer: Initial minimum of 3,000 Reward Points for Airpoints Dollars, with additional multiples of 1,500 Reward Points thereafter.
  • Estimated transfer time: Allow up to 6 business days for Airpoints Dollars to be transferred to your account
Redeem 3,000 Reward Points for 15 Airpoints Dollars
Asia Miles
  • Estimated transfer time: Allow up to 18 business days for points to be allocated to your account
Redeem an initial minimum of 3,000 Reward Points for 1000 Asia Miles, additional multiples of 1,500 Reward Points thereafter
Velocity Frequent Flyer
  • Estimated transfer time: Allow up to 5 business days for Velocity Points to be allocated to your Account.
2 Reward Points for 1 Velocity Point. Redeem an initial minimum of 2000 Reward Points.
Singapore Airlines KrisFlyer Miles
  • Initial transfer: Redeem an initial minimum of 1,500 Reward Points for KrisFlyer Miles, and additional multiples of 1,500 Reward Points.
  • Estimated transfer time: Allow up to 15 business days for Kris Flyer Miles to be allocated to your account.
Redeem 1,500 Reward Points for 500 KrisFlyer Miles

Compare ANZ credit cards here

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Citi Rewards

Citi offers points transfer options for the following credit cards:

Frequent flyer programTransfer requirementsPoints rates
Emirates SkywardsMinimum transfer
  • 15,000 Citi Rewards points (Prestige and Premier)
  • 20,000 Citi Rewards points (Rewards)
Citi Rewards, Citi Premier cards: 3 points = 1 Skywards Mile
Citi Prestige card: 2.5 points = 1 Skywards Mile
Singapore Airlines KrisFlyerMinimum transfer
  • 20,000 Citi Rewards points (Prestige and Premier)
  • 25,000 Citi Rewards points (Rewards)
Citi Rewards, Citi Premier cards: 3 points = 1 KrisFlyer Mile

Citi Prestige card: 2.5 points = 1 KrisFlyer Mile

Eithad Guest (Citi Prestige only)Minimum transfer

Not publicly listed. Log in to see full transfer details.

3 Citi Rewards points = 1 Velocity Point

Citi also says it reserves the right to change these terms and conditions at any time without notice. So for the most up-to-date details, login to your Citi Rewards account and check your options there.

Compare Citi credit cards here

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Commonwealth Bank Awards

The CommBank Awards program allows you to transfer Awards points to either the Qantas Frequent Flyer Program or the Velocity Frequent Flyer Program. There are different requirements for each of these options, which are outlined in the table below. To transfer points, you will need to have one of the following cards:

Frequent flyer programTransfer requirementsPoints rates
Qantas Frequent FlyerYou have to opt-in to Qantas Frequent Flyer Direct through your Awards account. There is a $30 annual charge for this service. Then all future CommBank Awards points earned will be automatically transferred to your Qantas Frequent Flyer account on a monthly basis. Note that any CommBank Awards points earned prior to your opt-in date cannot be transferred to your Qantas Frequent Flyer account. Exclusions, points caps and limitations apply. Refer to the CommBank Awards Terms and Conditions booklet or CommBank website for more information.1 Qantas Point = 2.5 Awards points
Virgin Australia VelocityA minimum of 3,600 Awards points must be redeemed for Velocity Points. Additional point transfers must be in increments of 1,000 Awards points.
  • Minimum transfer. Transfers can only be made to Velocity accounts with the same name as the primary cardholder.
  • Estimated transfer time: Within 5 working days
Awards card: 1 Velocity Point = 2.5 Awards points

Platinum and Diamond cards: 1 Velocity point = 2 Awards points

Compare Commonwealth Bank credit cards here

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Diners Club Rewards

The Diners Club Rewards program gives you the ability to transfer your reward points to a number of frequent flyer programs. Just log in online or call Diners Club and follow these steps:

  1. Select the participating travel loyalty program you want to transfer points to.
  2. Select the number of points to transfer.
  3. Confirm and accept the terms and conditions.

Diners Club offers the following range of charge cards for individuals and businesses:

Frequent flyer programTransfer requirementsPoints rates
Air Canada AeroplanRewards must be redeemed by the primary cardholder and the frequent flyer account must be in their name.
  • Estimated transfer time: Up to 28 days
2 Rewards points = 1 Aeroplan point
Alaska Airlines Mileage PlanRewards must be redeemed by the primary cardholder and the frequent flyer account must be in their name.
  • Estimated transfer time: Up to 28 days
2 Rewards points = 1 Mileage Plan point
American Airlines AAdvantageRewards must be redeemed by the primary cardholder and the frequent flyer account must be in their name.
  • Estimated transfer time: Up to 28 days
2 Rewards points = 1 AAdvantage point
Cathay Pacific Asia MilesRewards must be redeemed by the primary cardholder and the frequent flyer account must be in their name.
  • Estimated transfer time: Up to 28 days
2 Rewards points = 1 Asia Mile
Delta SkyMilesSubject to frequent flyer program terms and conditions2 Rewards points = 1 Delta SkyMile
EVA Air Infinity MileageLandsSubject to frequent flyer program terms and conditions3 Rewards points = 1 Infinity MileageLands Mile
Emirates SkywardsSubject to frequent flyer program terms and conditions2.5 Rewards points = 1 Skywards Mile
Etihad GuestSubject to frequent flyer program terms and conditions2 Rewards points = 1 Guest Mile
EL AL Israel Airlines Matmid ClubRewards must be redeemed by the primary cardholder and the frequent flyer account must be in their name.
  • Minimum transfer. Your redemption must be in blocks of 4,000 Diners Club Reward points.
  • Estimated transfer time: Up to 28 days
2 Rewards points = 1 Matmid Point
Flying Blue(Air France and KLM)Subject to frequent flyer program terms and conditions2 Rewards points = 1 Flying Blue Award Mile
FlybuysSubject to Flybuys terms and conditions1 Rewards point = 1 flybuy point
Frontier Airlines Early ReturnsSubject to frequent flyer program terms and conditions2 Rewards points = 1 EarlyReturns Mile
Garuda Indonesia Frequent FlyerSubject to frequent flyer program terms and conditions2 Rewards points = 1 Garuda Frequent Flyer Mile
Hawaiian MilesRewards must be redeemed by the primary cardholder and the frequent flyer account must be in their name.
  • Minimum transfer. Your redemption must be in blocks of 4,000 Diners Club Reward points.
  • Estimated transfer time: Up to 28 days
2 Rewards points = 1 Hawaiian Mile
Malaysia Airlines EnrichSubject to frequent flyer program terms and conditions2 Rewards points = 1 Enrich Mile
Qatar Airways Privilege ClubSubject to frequent flyer program terms and conditions2 Rewards points = 1 Qmile
SAS EuroBonusRewards must be redeemed by the primary cardholder and the frequent flyer account must be in their name.
  • Minimum transfer. Your redemption must be in blocks of 4,000 Diners Club Reward points.
  • Estimated transfer time: Up to 28 days
2 Rewards points = 1 EuroBonus Point
Singapore Airlines KrisFlyerSubject to frequent flyer program terms and conditions2 Rewards points = 1 KrisFlyer Mile
South African Airways VoyagerRewards must be redeemed by the primary cardholder and the frequent flyer account must be in their name.
  • Minimum transfer. Your redemption must be in blocks of 4,000 Diners Club Reward points.
  • Estimated transfer time: Up to 28 days
2 Rewards points = 1 Voyager Mile
Southwest Airlines Rapid RewardsRewards must be redeemed by the primary cardholder and the frequent flyer account must be in their name.
  • Minimum transfer. Your redemption must be in blocks of 4,000 Diners Club Reward points.
  • Estimated transfer time: Up to 28 days
2 Rewards points = 1 Rapid Rewards Point
Thai Airways Royal Orchid PlusSubject to frequent flyer program terms and conditions2 Rewards points = 1 Royal Orchid Plus Mile
Virgin Australia VelocitySubject to frequent flyer program terms and conditions1 Rewards point = 1 Velocity Point

Compare Diners Club charge cards

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HSBC Rewards Plus

If you have an HSBC credit card enrolled in Rewards Plus, you can transfer your points to three different frequent flyer programs. Just provide your frequent flyer membership number to HSBC and login to your account to redeem your reward points for the selected frequent flyer miles. There are two HSBC credit cards that offer Rewards Plus:

Frequent flyer programTransfer requirementsPoints rates
Cathay Pacific Asia Miles
  • Minimum transfer. You can transfer either 2,500 or 5,000 HSBC points at a time.
  • Estimated transfer time: 4-6 weeks
1 HSBC Premier Reward Points = 0.5 Asia Miles
Singapore Airlines KrisFlyer
  • Minimum transfer. You can transfer either 2,500 or 5,000 HSBC points at a time.
  • Estimated transfer time: 15 working days
1 HSBC Premier Reward Points = 0.5 KrisFlyer Miles
Virgin Australia Velocity
  • Minimum transfer. You can transfer either 2,500 or 5,000 HSBC points at a time.
  • Estimated transfer time: 5 working days
1 HSBC Premier Reward Points = 0.5 Velocity Points

Compare HSBC credit cards here

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St.George

St.George Amplify Rewards

With a St.George credit card that earns Amplify Rewards, you can transfer your points to three different frequent flyer programs. You can get Amplify Rewards with any of the following St.George credit cards:

Frequent flyer programTransfer requirementsPoints rates
Malaysia Airlines EnrichPoints can only be redeemed in multiples of 500 and you must be a member of the selected frequent flyer program. 3,000 point minimum for transfers unless opting into Velocity auto-redemption.500 Amplify points = 250 frequent flyer points
Singapore Airlines KrisFlyer
Virgin Australia Velocity

Compare St.George Credit cards here

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Suncorp Bank Rewards

Suncorp’s Points Transfer option is only available on Suncorp Platinum and Business Clear Options credit card accounts enrolled in Suncorp Bank Rewards.

Frequent flyer programTransfer requirementsPoints rates
Qantas Frequent FlyerSuncorp Platinum: You have to opt into Qantas Frequent Flyer Direct through your Suncorp credit card account. Then all future points earned will be automatically transferred to your Qantas Frequent Flyer.There is a $49 annual charge for this service.
  • Suncorp Platinum: Earn 1.25 Qantas Points per $1
  • Suncorp Business: 1 Reward points = 1 Qantas Point
Singapore Airlines KrisFlyer
  • Minimum transfer. Minimum of 25,000 Suncorp Rewards points per transfer
2.5 Reward points = 1 KrisFlyer Mile
Virgin Australia Velocity
  • Minimum transfer. Minimum of 25,000 Suncorp Rewards points per transfer
2 Reward Points = 1 Velocity Points
Emirates Skywards3 Reward Points = 1 Skywards Mile
Flybuys1.33 Reward Points = 1 flybuy point

Compare Suncorp credit cards here

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Westpac Altitude Rewards

The Westpac Altitude Rewards program lets you convert your points to a selection of major international airline frequent flyer programs. You must have earned at least 3,000 points before you can claim any rewards. There are two personal Westpac Altitude cards and two business options to choose from:

You can compare the exchange rates from Altitude Rewards to frequent flyer points below, but please not that some of these transfer terms and conditions will change from 9 November 2018.

Frequent flyer programTransfer requirementsPoints rates
Velocity Frequent FlyerMinimum of 3,000 Altitude Points required per transfer, with multiples of 600 points after that. Minimum of 6 Altitude Points for autoredemption.3 Altitude Points = 1 Velocity Point
Asia MilesA minimum of 3,000 Altitude Points applies per redemption. Then multiples of 600 Altitude Points apply.3 Altitude Points = 1 Asia Mile
Air New Zealand AirpointsInitial transfer minimum. There is a minimum conversion of 2,700 Altitude Rewards points. Then multiples of 540 Altitude Rewards points. Transfer time. Allow up to 3 working days for points to appear on your Airpoints account.180 Altitude Points = 1 Airpoint
Singapore Airlines KrisFlyerMinimum transfer amount. A minimum of 3,000 Altitude points are required per redemption and can only be processed in multiples of 500 Altitude points. Only whole Altitude points can be redeemed for frequent flyer points and no fraction of points can be redeemed.3 Altitude Points = 1 KrisFlyer Mile
Malaysia Airlines Enrich MilesYou must redeem a minimum of 3,000 Altitude Points per transfer to Enrich points, with redemption of additional Altitude Points in multiples of 600 Reward Points.3 Altitude Points = 1 Enrich Mile

Compare Westpac credit cards here

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How to get the most out of your points

Consider the following factors before transferring your credit card reward points to a frequent flyer program to make sure it is worth it.

  • Frequent flyer membership. You must be a member of the frequent flyer program before you request a point transfer from your credit card. Keep in mind this could lead to an additional membership cost.
  • Participating frequent flyer programs. Some credit card providers let you transfer points to a wide range of airline loyalty programs, while others may only offer one or two frequent flyer transfer options.
  • The number of points required. There may be a minimum or maximum amount of credit card rewards you can transfer to a frequent flyer program.
  • The points rate. The amount of credit card rewards you need to get frequent flyer points varies. For example, 1 credit card reward point may equal 0.5 frequent flyer points.
  • The transfer time. After you transfer your credit card rewards to a frequent flyer program, it could be up to a month or even longer before they are credited to your frequent flyer account.
  • Credit card fees. If you get a rewards credit card and want to transfer points to frequent flyer programs, make sure you consider the annual fee, interest rates and other potential costs so that you know it is an affordable option for your needs.
  • Program changes. Most credit card issuers reserve the right to change their reward program options and redemptions at any time. The same is true for frequent flyer programs, so it’s important to get up-to-date information on your reward options before you transfer points to an airline loyalty program.

Whether you’re a member of several different frequent flyer programs or just want to find other ways to use your credit card rewards, by learning about point transfers you can choose exactly where your points go and how you use them.

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Frequently asked questions

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34 Responses

    Default Gravatar
    peterAugust 4, 2019

    I would like to convert altitude points to quantas frequent flyer points

    Reply
      Default Gravatar
      NikkiAugust 5, 2019

      Hi Peter,

      Thanks for getting in touch! The conversion of Altitude Rewards and Altitude Qantas’ terms and conditions depends on the card you are holding. Generally, if you have an Altitude Visa card, Altitude Mastercard, Altitude Platinum Mastercard, Altitude Platinum Plus Mastercard, Altitude Platinum Plus Visa card, Altitude Platinum Visa card, or Altitude Black Mastercard, you may switch all cards linked to the card account between Altitude Rewards and Altitude Qantas programs at any time and any number of times, subject to the time it takes us to process each request. Note that you must be a Qantas Frequent Flyer member to convert your Altitude rewards to Altitude Qantas. You should allow at least 10 business days for a request to switch to be processed or as advised at the time of your request.

      Check your card’s terms and conditions to know if you can convert your Altitude points to Qantas frequent flyer points.

      Hope this helps!

      Best,
      Nikki

      Reply
    Default Gravatar
    DenisMay 17, 2018

    I have a Westpac Altitude Black card with just over a million points. What airline/s could I use to purchase an around the world ticket leaving Australia to USA to UK and then home to Australia

    Reply
      Default Gravatar
      Ash MunozMay 17, 2018

      Hi Denis,

      Thank you for contacting finder.

      With Westpac Altitude Black, you can redeem your Altitude points through their airline partners which are Virgin Australia, Singapore Airlines, Cathay Pacific, Malaysia Airlines and Air New Zealand. You can log-in to your Altitude Rewards Account to book your flights on any of the above airlines with the available destination of your choice.

      I hope this helps.

      Let us know if there is anything else that we may assist you with.

      Cheers,
      Ash

      Reply
    Default Gravatar
    BonitaNovember 26, 2017

    I have an Amplify Credit Card that attracts QFF points.
    I also have remaining points still sitting in QFF that I was told would be transferred to my Credit Card . Can I merge these 2 lots of points for one flight? Or how can I have the QFF transferred to my Credit Card

    Reply
      Default Gravatar
      AsiaNovember 28, 2017

      Hi Bonita,

      Thank you for your inquiry,

      Upon checking the page that you’re on, Your qantas frequent flyer points can be added to your credit card if your card is directly linked to a frequent flyer program. You can redeem them for rewards including flights, flight upgrades and travel packages.

      Take note that the frequent flyer program may vary because most of the credit card issuers change their reward program options and redemptions at any time. It is best to get an up-to-date information or contact them about your reward options before to transfer points to an airline loyalty program.

      I hope this information helped.

      Cheers,
      Asia

      Reply
    Default Gravatar
    michelleMay 10, 2017

    how do i transfer my points to use on qantas or emirates please

    Reply
      Avatarfinder Customer Care
      DeeMay 11, 2017Staff

      Hi Michelle,

      Thanks for your question.

      So I can assist you further, may I know from what Rewards program are you transferring your points from? The procedure and conversion rates vary depending on your current rewards program.

      Cheers,
      Anndy

      Reply
    Default Gravatar
    grayNovember 9, 2016

    i have coles flybuy card and would like to transfer points to my frequent flyers card.how do i do it

    Reply
      Avatarfinder Customer Care
      SallyNovember 9, 2016Staff

      Hi Gray,

      Thanks for your question.

      If you’d like to transfer your points to your Velocity frequent flyer account, you can do so by following these steps:
      1. Go to http://www.flybuys.com.au and log in to your account.
      2. Click on “My Account” and then select “Linked Accounts” from the menu.
      3. Select “Velocity Frequent Flyer” from the list of partners you can link with.
      4. Enter your Velocity membership number, full name and date of birth, then click “Add account” to complete the process.

      Please remember that you can only transfer your flybuys points in increments of 2,000 and will receive 870 Velocity Points.

      Cheers,

      Sally

      Reply
    Default Gravatar
    cazOctober 26, 2016

    How do I book flights on United Airlines with points, can I transfer from Kris Flyer?
    What are there other partners?

    Reply
      Avatarfinder Customer Care
      DeeOctober 26, 2016Staff

      Hi Caz,

      Thanks for your question.

      You can earn points on United Airlines eligible flights by signing up in the United Mileage Plus Frequent Flyer Program. Unfortunately, points earned cannot be transferred to Kris Flyer program. Points earned can be redeemed for flight and upgrade with partner airlines including Star Alliance members.

      Cheers,
      Anndy

      Reply
    Default Gravatar
    ArmindoSeptember 30, 2016

    What to do to get my commonwealth bank gold award points, transferred to Velocity Frequent Flyer?

    Reply
      Avatarfinder Customer Care
      DeeSeptember 30, 2016Staff

      Hi Armindo,

      Thanks for your question.

      To transfer your points to Velocity Frequent Flyer, just head to the “redeem points for travel” section of the CommBank Awards website. From there, you will be able to transfer multiples of 1,000 starting from a minimum of 3,600 CommBank Awards points. You should allow up to five business days for CommBank Awards points to convert to Velocity points.

      Please note that to facilitate this transfer, the CommBank Awards and Velocity membership must be in the same name. Once your points are transferred, it can no longer be cancelled or reversed.

      Cheers,
      Anndy

      Reply
    Default Gravatar
    ShaalAugust 31, 2016

    How do I transfer points earned on my Westpac card to my Qantas FF account? Is this automatic? If so, what is the cycle/frequency this transfers? If it is manual, how do I manually move these points? I want to book a flight that is short a couple of hundred points so I have been using my card for everything to gain these points, but none have been added.

    Reply
      Avatarfinder Customer Care
      MaySeptember 1, 2016Staff

      Hi Shaal,

      Thank you for your question.

      May I know what Westpac credit card you currently hold?

      If your card lets you earn Qantas points on eligible purchases, then those points are automatically added to your Qantas Frequent Flyer account. Otherwise, please contact Altitude Rewards customer service team.

      To use your Qantas points for booking a flight, please visit Qantas website and log in to your FF account.

      Cheers,
      May

      Reply
    Default Gravatar
    jennyJuly 24, 2016

    I was wondering how to link my altitude black points to the Qanats frequent flyer program instead of the altitude program.

    Reply
      Avatarfinder Customer Care
      MayJuly 24, 2016Staff

      Hi Jenny,

      Thanks for your inquiry.

      If you wish to opt into Altitude Qantas from Altitude Rewards, you would need to contact Westpac’s Card Customer Service Centre and request the switch of points. I’ve sent to your email their contact details for your convenience.

      Please also note that you may switch between Altitude Qantas and Altitude Rewards programs at any time and any number of times. You should allow at least 10 business days for your request to switch to be processed or as advised at the time of your request.

      Hope this helps.

      Cheers,
      May

      Reply
    Default Gravatar
    TinaJuly 17, 2016

    Our velocity frequent flyer has a family membership where points go into one account,can my altitude points be transferred into my husbands velocity account.

    Reply
      Avatarfinder Customer Care
      SallyJuly 18, 2016Staff

      Hi Tina,

      Thanks for your question.

      You should be able to transfer Altitude Points to your husband’s Velocity account if you’re all linked under the one account. You can transfer the points via the Westpac website. You’ll just need to link the Velocity account to the Altitude rewards account.

      I hope this has helped.

      Cheers,

      Sally

      Reply
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