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How do we pick the top money transfer services?

Our methodology for choosing some of the best international money transfer services in each category.

Our Top Picks Methodology

Our top picks are a selection of money transfer services based on our commercial relationships with partners and our extensive research. The top picks are designed to help users make decisions faster, but they may not always be the most suitable option for you.

Finder's top picks highlight brands that are a good fit for specific categories. Be sure to consider your own personal objectives, needs and circumstances before making a decision using our top picks.

6

Top pick categories

12

Features taken into consideration

26

Companies compared

Companies compared include both those that have financial agreements with us and those that do not.

How do we decide the top pick for each category?

Our top picks are chosen by comparing 12 features. For each category, we make a selection based on our expert analysis of the "sending corridor" that we're displaying that top pick in. Transfers between Australia and India is a sending corridor. Transfers between France and the US is another, for example. We also take market data and the opinion of industry peers and customers who have used the service into consideration.

Small transfers

What's in this category?
Transfers ranging from $1-$9,999. The small transfer size is chosen based on the AUSTRAC monitoring threshold, popular send amounts, price breaks based on send amounts and more.

What's the most important feature of this category?
Total transfer cost.

What other features do we prioritise?

  • Transfer Fees
  • Exchange rate markups
  • Coverage
  • Customer service
  • Transfer speed
  • User experience

Large transfers

What's in this category?

Transfers above $10,000. The large transfer size is chosen based on the AUSTRAC monitoring threshold, popular send amounts, price breaks based on send amounts and more.

What's the most important feature of this category?
Total cost for bank transfer.

What other features do we prioritise?

  • Exchange rate markups
  • Discount for larger transfers
  • Max transfer amount
  • Forex tools to hedge risk
  • Customer support
  • Reputation

Business transfers

What's in this category?
Transfers sent overseas to businesses and financial institutions. These mainly serve Australian businesses with a global presence who need to regularly make large transfers overseas and hedge their currency risk.

What's the most important feature of this category?
Total cost for bank transfer.

What other features do we prioritise?

  • Exchange rate markups
  • Forex tools to hedge risk
  • Personal Account Manager
  • Xero integration
  • Case studies

Cash transfers

What's in this category?
Transfers that can be picked up in cash, be delivered door-to-door in cash or instantly loaded onto a debit or similar spending card. Cash pick-up is often needed in emergencies, so we take this into consideration alongside the number of cash pick-up locations.

What's the most important feature of this category?
Availability of having cash delivered to the recipient.

What other features do we prioritise?

  • Number of agent locations
  • Guarantees
  • Delivery speed
  • Receiving methods
  • Payment methods

Mobile App

What's in this category?
Transfers that can be sent through a mobile app and provides great user experience. This category focuses more on small, regular transfers that arrive quickly.

What's the most important feature of this category?
Cost for small transfers.

What other features do we prioritise?

  • Transfer fees
  • User experience
  • User Interface
  • Transfer fees
  • App ratings

Fast transfers

What's in this category?
Transfers that can be sent quickly and securely through multiple payment options. This category focuses on transfer speed for remittance providers.

What's the most important feature of this category?
Delivery speeds for bank transfers

What other features do we prioritise?

  • Delivery speeds for bank transfers
  • Delivery speeds for cash pickup
  • Transfer methods

What features do we compare?

  • Transfer fees. Sometimes paying a small fee upfront to secure a stronger exchange rate will save you money. Beware of additional fees added on top of your transfer by your credit card or bank account. The types of fees we look at include:
    • Sending fee
    • Receiving fee
    • Withdrawal fee
    • Deposit fee
    • Currency conversion fee
  • Exchange rates.
    • Mid-market rate vs a margin added to the mid-market rate
    • Shifting margins based on the sending amount vs set margins no matter the size of the transfer
  • Reputation.
    • Online reviews from other comparison services
    • Customer sentiment
    • Lawsuits
    • Complaints
    • Regulations
    • Licences
  • Payment types. Paying different ways may incur different fees, both from the provider and from your bank, credit card or debit card. These include:
    • Bank account
    • Credit card
    • Debit card
    • Cash
    • Other
  • Transfer methods. Paying through different means sometimes incurs different fees, with in-person and over-the-phone payments usually costing more than online payments. The methods we compare are:
    • Online
    • By phone
    • In person at an agent location
  • Receiving methods. Receiving money transfers in different ways often incurs different fees, with home delivery and paper cheque usually being the most expensive, and bank account delivery usually being the cheapest. We look at:
    • Bank account
    • Cash
    • Mobile wallet
    • Bill pay
    • Debit card
    • Home delivery
    • Other
  • Delivery speeds. Fees often vary based on speed. It may be worth opting for a slower, cheaper transfer when possible. Delivery speeds include but aren't limited to:
    • Instant
    • Within an hour
    • Within a day
    • Within multiple business days
  • Hedging options. Using forex tools can help you lock in an exchange rate which may save you money down the line. These could include:
    • Scheduled transfer
    • Recurring transfer
    • Spot contract
    • Forward contract
    • Limit order
  • Coverage.
    • Number of agent locations
    • Number of currencies supported
    • Number of countries supported
  • Limits. Some companies impose limits on your account until you further verify your identity. The limits we compare are those for a fully verified account, and include:
    • Sending limits
      • Daily, weekly, monthly, yearly
    • Receiving limits
      • Daily, weekly, monthly, yearly
  • Information required to open an account.
    • Phone number
    • Photo ID, e.g. passport or driving licence
    • Bank account information
    • Email address
  • Customer service.
    • Email
    • Live chat
    • Phone
    • In person
    • Social media

What are the Finder customer satisfaction awards?

The Finder customer satisfaction awards recognise Australia's favourite brands across a huge number of categories. We survey thousands of real Australians to understand how they feel about their recent product purchases to help you make a decision about what product to get. It's an independent awards program calculated by our data and insights team. Commercial partnerships do not influence the results in any way.

Finder money transfer customer satisfaction awards methodology

  • The recency period varied between 3 months and 3 years.
  • Respondents were asked whether they would recommend the car insurer to a friend. This result was scored out of 5 as a percentage. For example, if 80% of respondents said they would recommend a product, it received a score of 4 out of 5.
  • Customers were asked how they would rate each provider overall on a scale between 1 and 5 and in terms of:
    • Features and benefits
    • Customer service
    • Fees
    • Speed of transfer
    • Overall
  • The final score was calculated as an average of all metrics scored.

Disclaimer: While we endeavour to assess the majority of product providers in the market, this is not always possible and it may be that not every product or brand in the market was included for judging.

Does Finder compare all money transfer providers in the market?

No, but we're trying our best to make that happen. Because it takes a large amount of time and resources to properly analyse a money transfer provider, we aren't yet able to cover 100% of the market. It's extremely important to us that the information we provide you is as accurate as possible, and we'd rather focus on quality over quantity when it comes to reviewing providers.

The process of gathering data is quite time-consuming, as we not only check reviews, fees and exchange rates for every new provider we list, we also maintain updated data on existing providers on our site.

Other questions

How often are the rankings reviewed?

It varies depending on the market. Some corridors are reviewed weekly, while others may be reviewed once a quarter or once a year. We update markets based on developments in the money transfer industry and developments focused specifically on the market at hand.

Something doesn't seem right: Who should I contact?

Click the dark blue chat bubble at the bottom right of your browser, or scroll to the bottom of the page and ask one of our experts using the available form. We sincerely appreciate feedback to make sure we provide the best information possible.

What other conditions are there?

Due to the complicated nature of money transfers, there are a few assumptions we may have to set on specific pages. Whenever fees or exchange rates are listed, we will include the date from which the data was sourced. Rates may have changed since then, so always double-check exchange rates and fees.

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2 Responses

    Default Gravatar
    MargaretNovember 18, 2023

    An. American friend want to transfers. Large amount of money how the best way to do this

      AvatarFinder
      SarahNovember 24, 2023Finder

      Hi Margaret,

      We are not licenced to provide personal advice, but suggest your friend researches the various options. You can compare some options here:
      https://www.finder.com.au/international-money-transfers

      Also make sure you’re taking the right steps to protect yourself against scams and fraud, as transferring money internationally is becoming a very common scam method.

      Wishing you all the best!

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