ING international money transfers
Summary
ING's international money transfer service is no longer available – find out what that means for you here.
As of July 2019, ING no longer offers international transfers from any of its accounts. If you're an ING customer and want to send money overseas, you can only do so by using a third-party transfer service.
Keep reading for full details of what happened to ING's international transfer service and what you need to do to make an overseas payment.
Details
Product details
| Product Name | ING International Money Transfers |
| Pay By | Bank transfer, Debit card, BPAY, EFTPOS |
| Receiving Options | Bank account, Mobile wallet |
| Customer Service | Phone, Email, In person |
| Maximum Transfer Amount | $1,000 |
| Number of Currencies | 10 |
ING international transfers no longer available
ING is one of Australia's most popular banks, which until a few years ago, also offered international money transfer services. These were in partnership with OFX and allowed ING customers to send money overseas at competitive exchange rates and low fees.
However, in 2019 the bank announced that Australian customers would no longer be able to "move funds internationally" directly from their accounts and they would need to use a "third party service" in future.
What does this mean for me?
If you're an ING customer and you want to make an overseas payment, you can't send an international transfer directly from your ING account. Instead, you'll need to use a third-party money transfer service to complete your transaction.
There are dozens of companies that specialise in fast and secure international money transfers, so make sure you compare transfer providers and shop around for the best deal.
Alternatives to ING Australia
Take a look at our table below to compare some of the most popular international money transfer providers and find the best deal for your money transfer.
What is ING?
ING has held an Australian banking licence since 1994 and offers a wide range of banking products and services to personal and business customers. It provides transaction and savings accounts, credit cards, personal loans, home loans, insurance and superannuation.
Headquartered in Sydney, ING is part of ING Group, a Dutch multinational banking corporation. Based in Amsterdam, the group boasts more than 38 million customers in over 40 countries around the world.
- ING official website, accessed July 2023
Your reviews
Kate Finder
Money expert
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Jeni Finder
October 21, 2018
Hi Rachelle,
Thank you for getting in touch with finder.
If your ING card is linked to an ING Orange Everyday Account, when you use that in the US you are charged $2.50 as the overseas ATM withdrawal fee and 2.5% of your transaction value as the overseas Eftpos fee. However, ING will waive those charges if you deposit $1,000 and make 5+ card purchases a month. The exchange rate is not posted as it varies on the date and time of your overseas transaction.
I hope this helps.
Please feel free to reach out to us if you have any other enquiries.
Thank you and have a wonderful day!
Cheers,
Jeni
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John
November 09, 2017
Hi, I would like to have an account so I can easily send money to Thailand. I want to know how long it would take and if there are any fees. How do I set that up?
Jonathan
November 09, 2017
Hi John,
Thank you for your inquiry.
The process flow is usually like this:
1. Register for free on their website and log in.
2. Then you can get quotes, add beneficiary (person or company) details and book deals (a deal is a term used for the purchase of your international currency).
3. After you submit your details, an ING DIRECT Representative will call to discuss your transfer(s), make sure the system is set up correctly for your needs and answer any questions you may have about the service and process.
They do not charge transaction fees except for transactions under AUD$10,000 (or foreign currency equivalent) per recipient. Please note, for all transactions under this threshold made, a fee of AUD$15 (or foreign currency equivalent) is applied. If a transaction fee is payable, it will be added to the total amount you are required to settle. Additional Third Party Transaction Fees may be applicable also.
You can refer to the Product Disclosure Statement of their site for more details. Alternatively, you may speak to one of their consultants.
Hope this helps.
Cheers,
Jonathan
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Christine
November 20, 2016
Hi I wish to transfer money regularly from my ING account to a bank in Thailand as I am living here at the moment. Approximately the cost of transferring AUD5,000 at a time please
Shirley Liu Finder
November 21, 2016
Hi Christina,
Thanks for your question.
Unfortunately we’re unable to comment on the cost of the exchange rate, but for transfers under AUD $10,000 there is a $15 transaction fee.
I hope this helps,
Shirley
Rachelle
October 17, 2018
Travelling to America, what are the fees if I am going to use the ING card there? I can’t seem to find a exchange rate.