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Finder Banking Satisfaction Awards 2022

Find out how your bank fared in our latest customer satisfaction survey and awards.

The Finder Customer Satisfaction Awards are decided by the only votes that really matter – yours. We asked customers of major crypto trading platforms to tell us about their experiences. Now we can reveal what they said.

The winners: Everyday banking

The winners are based on consumer ratings across 5 metrics: features and benefits, customer service, fees and the consumer's overall experience, as well as recommendation score (the percentage of customers who said they would recommend the brand to a friend).


Bank - Everyday Banking Customer Satisfaction winner:

ING

ING took the top spot in our everyday banking category this year, with 87% of the users that we surveyed saying they'd recommend the bank to a friend. Its customer satisfaction rating was 4.31 out of 5.


Bank - Everyday Banking Customer Satisfaction finalist:

Citi

Citi took second place in our everyday banking category this year, with 89% of the users that we surveyed saying they'd recommend the bank to a friend. Its customer satisfaction rating was 4.26 out of 5.


Bank - Everyday Banking Customer Satisfaction finalist:

ME Bank

ME took third place in our everyday banking category this year, with 90% of the users that we surveyed saying they'd recommend the bank to a friend. Its customer satisfaction rating was 4.22 out of 5.


Best banks for customer satisfaction in 2022: Everyday banking

Overall satisfactionCustomers who'd recommendBank
★★★★★ 4.31/587%INGSee ING's bank accounts
★★★★★ 4.26/589%CitiSee Citi's bank accounts
★★★★★ 4.22/590%ME BankSee ME's bank accounts
★★★★★ 4.18/588%BankwestSee Bankwest's bank accounts
★★★★★ 3.18/593%St.GeorgeSee St.George's bank accounts

The winners: Savings

The winners are based on consumer ratings across 5 metrics: features and benefits, customer service, fees and the consumer's overall experience, as well as recommendation score (the percentage of customers who said they would recommend the brand to a friend).

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Savings Bank Customer Satisfaction winner:

Virgin Money

Virgin Money took the top spot in our everyday banking category this year, with 93% of the users that we surveyed saying they'd recommend the bank to a friend. Its customer satisfaction rating was 4.45 out of 5.


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Savings Bank Customer Satisfaction finalist:

Bendigo

Bendigo took second place in our everyday banking category this year, with 85% of the users that we surveyed saying they'd recommend the bank to a friend. Its customer satisfaction rating was 4.19 out of 5.


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Savings Bank Customer Satisfaction finalist:

Bank of Queensland

Bank of Queensland took third place in our everyday banking category this year, with 86% of the users that we surveyed saying they'd recommend the bank to a friend. Its customer satisfaction rating was 4.10 out of 5.


Best banks for customer satisfaction in 2022: Savings

Overall satisfactionCustomers who'd recommendBank
★★★★★ 4.45/593%Virgin MoneySee Virgin Money savings accounts
★★★★★ 4.19/585%BendigoSee Bendigo savings accounts
★★★★★ 4.10/586%Bank of QueenslandSee Bank of Queensland savings
★★★★★ 4.08/588%CitiSee Citi savings accounts
★★★★★ 3.97/587%SuncorpSee Suncorp savings accounts

Customer satisfaction ratings methodology

While we endeavour to assess the majority of product providers in the market, this is not always possible and it may be that not every product or brand in the market was included for judging.

Finder worked with leading insights company Dynata to survey nearly 20,000 Australians across almost 200 categories for our Customer Satisfaction Awards program.

  • Consumers were asked to review a bank they had used.
  • Brands had to receive a minimum of 40 responses in this category to be eligible for the award.
  • The brands were rated based on the following categories:
    • Customer service
    • Features and benefits
    • Fees
    • Overall experience
  • Respondents were also asked whether they would recommend each product to a friend. This result was scored out of 5 as a percentage. For example, if 80% of respondents said they would recommend a product, it received a score of 4 out of 5.
  • The final score was calculated as an average of the 5 metrics scored.
  • Finder's Customer Satisfaction Awards is an independent awards program and commercial partnerships do not influence the results in any way.

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