The Finder Customer Satisfaction Awards are decided by the only votes that really matter – yours. We asked customers of major crypto trading platforms to tell us about their experiences. Now we can reveal what they said.
The winners are based on consumer ratings across 5 metrics: features and benefits, customer service, fees and the consumer's overall experience, as well as recommendation score (the percentage of customers who said they would recommend the brand to a friend).
ING took the top spot in our everyday banking category this year, with 87% of the users that we surveyed saying they'd recommend the bank to a friend. Its customer satisfaction rating was 4.31 out of 5.
Citi took second place in our everyday banking category this year, with 89% of the users that we surveyed saying they'd recommend the bank to a friend. Its customer satisfaction rating was 4.26 out of 5.
ME took third place in our everyday banking category this year, with 90% of the users that we surveyed saying they'd recommend the bank to a friend. Its customer satisfaction rating was 4.22 out of 5.
| Overall satisfaction | Customers who'd recommend | Bank | |
|---|---|---|---|
| ★★★★★ 4.31/5 | 87% | ING | See ING's bank accounts |
| ★★★★★ 4.26/5 | 89% | Citi | See Citi's bank accounts |
| ★★★★★ 4.22/5 | 90% | ME Bank | See ME's bank accounts |
| ★★★★★ 4.18/5 | 88% | Bankwest | See Bankwest's bank accounts |
| ★★★★★ 3.18/5 | 93% | St.George | See St.George's bank accounts |
The winners are based on consumer ratings across 5 metrics: features and benefits, customer service, fees and the consumer's overall experience, as well as recommendation score (the percentage of customers who said they would recommend the brand to a friend).
Virgin Money took the top spot in our everyday banking category this year, with 93% of the users that we surveyed saying they'd recommend the bank to a friend. Its customer satisfaction rating was 4.45 out of 5.
Bendigo took second place in our everyday banking category this year, with 85% of the users that we surveyed saying they'd recommend the bank to a friend. Its customer satisfaction rating was 4.19 out of 5.
Bank of Queensland took third place in our everyday banking category this year, with 86% of the users that we surveyed saying they'd recommend the bank to a friend. Its customer satisfaction rating was 4.10 out of 5.
| Overall satisfaction | Customers who'd recommend | Bank | |
|---|---|---|---|
| ★★★★★ 4.45/5 | 93% | Virgin Money | See Virgin Money savings accounts |
| ★★★★★ 4.19/5 | 85% | Bendigo | See Bendigo savings accounts |
| ★★★★★ 4.10/5 | 86% | Bank of Queensland | See Bank of Queensland savings |
| ★★★★★ 4.08/5 | 88% | Citi | See Citi savings accounts |
| ★★★★★ 3.97/5 | 87% | Suncorp | See Suncorp savings accounts |
Finder worked with leading insights company Dynata to survey nearly 20,000 Australians across almost 200 categories for our Customer Satisfaction Awards program.
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