The Finder Customer Satisfaction Awards are decided by the only votes that really matter – yours. We asked customers of major super funds to tell us about their experiences. Now we can reveal what they said.
The winners
The winners are based on consumer ratings across 5 metrics: performance, customer service, fees and the consumer's overall experience, as well as recommendation score (the percentage of customers who said they would recommend the brand to a friend).
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Retail Super Fund Customer Satisfaction winner:
ANZ Smart Choice
Australian retail super fund ANZ Smart Choice took the top spot, with 88% of the users that we surveyed saying they'd recommend the fund to a friend. Its customer satisfaction rating was 4.28 out of 5.
![Image: Supplied](https://www.finder.com.au/finder-au/wp-uploads/2022/07/Finder-Award-Finalist-Retail-Super_Fund-200x200-1.png)
Retail Super Fund Customer Satisfaction finalist:
Mercer
Australian retail super fund Mercer came in second place, with 87% of the users that we surveyed saying they'd recommend the fund to a friend. Its customer satisfaction rating was 4.19 out of 5.
![Image: Supplied Picture not described](https://www.finder.com.au/finder-au/wp-uploads/2022/07/Finder-Award-Finalist-Retail-Super_Fund-200x200-1.png)
Retail Super Fund Customer Satisfaction finalist:
IOOF Super
Australian retail super fund IOOF Super came in third place, with 80% of the users that we surveyed saying they'd recommend the fund to a friend. Its customer satisfaction rating was 4.13 out of 5.
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Industry Super Fund Customer Satisfaction winner:
CARE Super
Australian industry super fund CARE Super took the top spot, with 95% of the users that we surveyed saying they'd recommend the fund to a friend. Its customer satisfaction rating was 4.44 out of 5.
![Image: Supplied](https://www.finder.com.au/finder-au/wp-uploads/2022/07/Finder-Award-Finalist-Industry-Super-Fund-200x200-1.png)
Industry Super Fund Customer Satisfaction finalist:
Spirit Super (previously MTAA Super)
Australian industry super fund Spirit Super (previously MTAA Super) came in second place, with 95% of the users that we surveyed saying they'd recommend the fund to a friend. Its customer satisfaction rating was 4.39 out of 5.
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Industry Super Fund Customer Satisfaction finalist:
Statewide Super
Australian industry super fund Statewide Super came in third place, with 91% of the users that we surveyed saying they'd recommend the fund to a friend. Its customer satisfaction rating was 4.37 out of 5.
Best super funds for customer satisfaction in 2022
Overall satisfaction | Customers who'd recommend | Super fund |
---|---|---|
★★★★★ 4.28/5 | 88% | ANZ Smart Choice |
★★★★★ 4.19/5 | 87% | Mercer Superannuation |
★★★★★ 4.13/5 | 80% | I.O.O.F. Super |
★★★★★ 4.09/5 | 85% | Suncorp |
★★★★★ 3.99/5 | 76% | One Path Custodians |
★★★★★ 4.44/5 | 95% | CARE Super |
★★★★★ 4.39/5 | 95% | Spirit Super (previously MTAA) |
★★★★★ 4.37/5 | 91% | Statewide Super (now Hostplus) |
★★★★★ 4.30/5 | 95% | cbus |
★★★★★ 4.27/5 | 88% | Vicsuper |
Customer satisfaction ratings methodology
Finder worked with leading insights company Dynata to survey nearly 20,000 Australians across almost 20,000 categories for our Customer Satisfaction Awards program.
- Consumers were asked to review a super fund they had used.
- Brands had to receive a minimum of 55 responses in this category to be eligible for the award.
- The brands were rated based on the following categories:
- Customer service
- Performance
- Fees
- Overall experience
- Respondents were also asked whether they would recommend each product to a friend. This result was scored out of 5 as a percentage. For example, if 80% of respondents said they would recommend a product, it received a score of 4 out of 5.
- The final score was calculated as an average of the 5 metrics scored.
- Finder's Customer Satisfaction Awards is an independent awards program and commercial partnerships do not influence the results in any way.
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