Finder makes money from featured partners, but editorial opinions are our own.

Car Insurance Customer Satisfaction Awards 2023

We asked over 5,700 people to score their car insurance provider, from value for money and ease of application to customer service.

Finder car insurance customer satisfaction logo Car insurance customer satisfaction winner - National

Youi car insurance

Youi car insurance

Youi car insurance came in first place overall for customer satisfaction, scoring 4.38/5. It scored highly in all categories including customer service, features and benefits, ease of application and value for money. On average 93% of Australians surveyed nationally said they would recommend Youi to a friend.

Car insurance methodology

Highly commended

Everyday car insurance

Everyday car insurance

Everyday car insurance, which was formerly called Woolworths, was the second most popular car insurance provider in our survey. It gained an overall score of 4.36/5.

AAMI car insurance

AAMI car insurance

AAMI is the third most popular car insurance surveyed in our 2023 poll. It had an overall score of 4.32/5.

Finder car insurance customer satisfaction logo Car insurance customer satisfaction winner - NSW

AAMI car insurance

AAMI car insurance

AAMI car insurance came in first place in NSW. It scored 4.4/5 overall, 4.2/5 for value for money and 4.5/5 for customer service. 93% of Australians surveyed said they would recommend AAMI to a friend.

Car insurance methodology

Highly commended

CGU car insurance

CGU car insurance

CGU car insurance came in second place in NSW. It scored 4.4/5 overall, 4.3/5 for value for money and 4.2/5 for customer service. 94% of Australians surveyed said they would recommend CGU to a friend.

NRMA car insurance

NRMA car insurance

NRMA car insurance came in third place in NSW. It scored 4.3/5 overall, 4.1/5 for value for money and 4.5/5 for customer service. 90% of Australians surveyed said they would recommend NRMA to a friend.

Finder car insurance customer satisfaction logo Car insurance customer satisfaction winner - QLD

RACQ car insurance

RACQ car insurance

RACQ came in first place in QLD, scoring 4.57/5. 100% of people surveyed said they would recommend it to a friend. It also scored 4.5/5 for customer service, features and benefits, and ease of application.

Car insurance methodology

Highly commended

Everyday car insurance

Everyday car insurance

Everyday car insurance (which was still Woolworths when we did the survey) came in second place in QLD, scoring 4.57/5, marginally behind RACQ overall. 98% of people surveyed said they would recommend Everyday to a friend. It also scored 4.5/5 for customer service, 4.4/5 for features and benefits and 4.6/5 for ease of application.

Youi car insurance

Youi car insurance

Youi came in third place in QLD. It scored 4.43/5. 94% of people surveyed said they would recommend the car insurer to a friend.

Finder car insurance customer satisfaction logo Car insurance customer satisfaction winner - SA

Highly commended

Budget Direct car insurance

Budget Direct car insurance

Budget Direct was the second most popular insurer surveyed in SA, scoring 4.48/5. 98% of customers said they would recommend Budget Direct to a friend.

QBE car insurance

QBE car insurance

QBE car insurance ranked in third place in SA, gaining an overall score of 4.43/5. 92% of customers said they would recommend the car insurer to a friend.

Finder car insurance customer satisfaction logo Car insurance customer satisfaction winner - VIC

RACV car insurance

RACV car insurance

RACV is Finder's customer satisfaction winner in Victoria. The Vic-based insurer scored 4.4/5 overall and 94% of people surveyed said they would recommend the brand to a friend.

Car insurance methodology

Highly commended

Youi car insurance

Youi car insurance

Youi is also popular in Victoria. It came in second place, scoring 4.38/5. 91% of people surveyed said they would recommend it to a friend.

Everyday car insurance

Everyday car insurance

Everyday car insurance, which was called Woolworths until recently, came in third spot in Victoria. It got an overall score of 4.32/5. 92% of people surveyed said they would recommend the insurer to a friend.

Finder car insurance customer satisfaction logo Car insurance customer satisfaction winner - WA

Highly commended

NAB car insurance

NAB car insurance

NAB car insurance came in second place in Western Australia, scoring 4.4/5. 90% of people surveyed said they would recommend the insurer to a friend.

Youi car insurance

Youi car insurance

Youi came in third place in Western Australia, scoring 4.38/5. 96% of people surveyed said they would recommend the insurer to a friend.

Car insurance customer satisfaction ratings 2023

These are the national scores of the top 5 car insurers surveyed. To get these ratings, we added up the scores in all surveyed states then divided by 5 to get the average.

BrandOverall satisfaction rating
Youi car insurance★★★★★ 4.38/5
Everyday car insurance★★★★★ 4.36/5
AAMI car insurance★★★★★ 4.32/5
Budget Direct car insurance★★★★★ 4.32/5
QBE car insurance★★★★★ 4.22/5

Why you can trust our awards

expert advice
Expert analysis
We surveyed 5,787 Australians in NSW, VIC, QLD, WA and SA. In total, we got ratings for over 15 car insurers.
help
They're comprehensive
We asked Australians to rate their car insurance provider based on several factors such as value for money, customer service and more.
independent
They're independent
Some winners may be partners but this never influences our decisions. All winners are based on a clear methodology and must meet editorial standards.

Car insurance customer satisfaction awards methodology

To get our customer satisfaction award winners for car insurance, we asked a total of 5,787 customers how they felt about their current car insurer. To be eligible for inclusion in the final results, we had to get a minimum of 35 responses for each car insurer.

We asked each customer to rate the following out of 5:

  • Features and benefits
  • Customer service
  • Value for money
  • Ease of application
  • Overall

Respondents were also asked whether they would recommend the brand to a friend. The final score was calculated as an average of all metrics scored.

Car insurance methodology

Gary Ross Hunter's headshot
Editor, Insurance & Innovations

Gary Ross Hunter was an editor at Finder, specialising in insurance. He’s been writing about life, travel, home, car, pet and health insurance for over 6 years and regularly appears as an insurance expert in publications including The Sydney Morning Herald, The Guardian and news.com.au. Gary holds a Kaplan Tier 2 General Advice General Insurance certification which meets the requirements of ASIC Regulatory Guide 146 (RG146). See full bio

Gary Ross's expertise
Gary Ross has written 730 Finder guides across topics including:
  • Health, home, life, car, pet and travel insurance
  • Managing the cost of living

More guides on Finder

Go to site