Review: Western Union Australia international money transfers
Send cash pick-up and bank transfers to 200 countries and territories around the world
- Good for sending money to just about everywhere, with options for those without bank accounts.
- Watch out for fees that can add up and poor exchange rates.
Min. Transfer Amount
Max. Transfer Amount
|Product Name||Western Union International Money Transfers|
|Min. Transfer Amount||AUD 1|
|Max. Transfer Amount||AUD 50,000|
|Transfer Methods||Online, Phone, Agent, Bank Account to Bank Account, Cash Transfer, International Money Order|
|Transfer Options||One off payments|
Minimum transfer time
|Customer Service||Phone, Email|
|Available Currencies||AED, AFN, ALL, AMD, ANG, AOA, ARS, AUD, AWG, AZN, BBD, BDT, BGN, BHD, BIF, BMD, BND, BOB, BRL, BSD, BTN, BWP, BZD, CAD, CDF, CHF, CLP, CNY, COP, CRC, CUC, CVE, CZK, DJF, DKK, DOP, DZD, EGP, ERN, ETB, EUR, FJD, FKP, GBP, GEL, GHS, GIP, GMD, GNF, GTQ, GYD, HKD, HNL, HRK, HTG, HUF, IDR, ILS, INR, IQD, IRR, ISK, JMD, JOD, JPY, KES, KGS, KHR, KMF, KRW, KWD, KYD, KZT, LAK, LBP, LKR, LRD, LSL, LTL, LVL, LYD, MAD, MDL, MGA, MKD, MMK, MNT, MOP, MRO, MUR, MVR, MWK, MXN, MYR, MZN, NAD, NGN, NIO, NOK, NPR, NZD, OMR, PEN, PGK, PHP, PKR, PLN, PYG, QAR, RON, RSD, RUB, RWF, SAR, SBD, SCR, SDG, SEK, SGD, SHP, SLL, SOS, SRD, STD, SVC, SYP, SZL, THB, TMT, TND, TOP, TRY, TTD, TWD, TZS, UAH, UGX, USD, UYU, UZS, VEF, VND, VUV, WST, XAF, XCD, XOF, XPF, YER, ZAR, ZMW|
|Exchange Rate Updates||Real time|
|Online Transfer Fee||5.00%|
Western Union's coronavirus responseIf you're used to sending money in person and can no longer access brick-and-mortar stores due to lockdown, WU has launched the Digital Location programme. According to Western Union, "We understand this can be a complicated shift in your money sending routine", so refer to the Digital Location section of this guide for more information on how it works and where it is available.
Western Union exchange rates and fees
Western Union's exchange rates fluctuate frequently in line with the mid-market rate. However, the rate you get for your transaction will include a margin added on by Western Union, so there could be a difference of up to 5% (or even higher in some cases) depending on the currency you send.
Fees also apply to some Western Union transfers, but the amount you'll be charged will vary depending on how much money you send, the country you send it to, how you pay for your transaction and how your beneficiary will receive the money. Western Union offers a "Price Estimator" tool on its website which you can use to check the exchange rate and fee for your specific transaction before you proceed.
Calculate how much sending money overseas would cost with Western Union by using our tool below. You can also check out the real-time exchange rate Western Union offers and if there are any additional fees.
Western Union offers transfers to more than 200 countries and territories around the world, so you can send funds in a wide range of currencies including:
- CAD Canadian dollar
- CNY Chinese yuan
- EUR Euro
- GBP British pound
- INR Indian rupee
- JPY Japanese yen
- PHP Philippine peso
- USD US dollar
You can check out the full list of supported currencies above.
What types of transfers can you make with Western Union?
There are two different ways to send a transfer with Western Union in Australia:
- Submit your transfer online through the Western Union website or mobile app
- Submit a transfer in person at your nearest Western Union branch
There are also two types of transfers you can send:
- Cash pick-up transfers. When you send this type of transfer, your recipient can collect the cash you send from one of Western Union's 550,000 agent locations around the world.
- Bank account transfers. The second option is to transfer money directly to your recipient's overseas bank account. However, this service is only available when sending money to select countries.
How long does a transfer with Western Union take?
If you're sending a cash pick-up transfer, the funds you send will be available for your recipient to collect within minutes.
If you're transferring money direct to your recipient's bank account, allow between 1 and 5 business days. The time it takes for the transaction to be completed varies depending on where you're sending the money. For example, while transfers to the UK typically take 1-2 business days, transfers to China can take 2-5 business days.
Transfers typically arrive
What payment methods does Western Union accept?
In Australia, you can pay for your Western Union transfer using the following methods:
- POLi transfer
- Credit card
- Debit card
- Prepaid card
- Cash (when sending money in person)
Is Western Union safe to use?
- Regulation: Regulated in Australia by ASIC
- Established: 1851
- Number of customers: Managed 268 million international money transfers in 2019
- Reviews: TrustScore of 4/5 stars* from 17,000+ reviews on Trustpilot
As a global money transfer company, Western Union must comply with all the relevant laws and regulations in the countries in which it operates. As it's based in the US, it is primarily regulated by FinCEN, the Financial Crimes Enforcement Network. In Australia, the company is regulated by the Australian Securities & Investments Commission (ASIC) and is also listed on AUSTRAC's remittance sector register.
Western Union is a globally recognised name in the remittance business and has been offering money transfer services for more than 145 years. It also claims to use SSL technology and a variety of other techniques to protect customer information.
How does Western Union make money?
Western Union makes money by charging transaction fees and by adding a margin on top of the mid-market exchange rate. The mid-market rate is the "real" exchange rate – use Google to check the current mid-market rate for your chosen currency pair.
How to register for an account
If you want to send an online transfer with Western Union, you'll need to register for a free online account first. You can do so by completing the following steps.
How do I make an online money transfer with Western Union?
To send a transfer online, complete the following steps:
- Log into your Western Union account.
- Choose your transfer destination, the amount you want to send and how your beneficiary will receive the cash. If sending to a bank account, you'll also need to provide your recipient's bank account details.
- Choose your payment method.
- Review the total cost of your transaction and submit your transfer.
- After paying for your transfer, you'll be emailed a Money Transfer Control Number (MTCN) which you can use to track the progress of your transaction.
What is Western Union?
Western Union is the world's largest money transfer service. Founded in the United States in 1851 as a telegraph company, Western Union now has over 550,000 locations in +200 countries and territories around the world. Its headquarters are located in Meridian, Colorado.
In a nutshell
- Huge global network. With 550,000 agent locations in +200 countries and territories, Western Union lets you send money just about anywhere.
- Transfer options. You can send a cash pick-up transfer or deposit funds in your recipient's bank account.
- Payment options. Western Union accepts payment via cash, bank transfer, credit card, debit card or prepaid card.
- Fast transfers. If you're sending a cash transfer, in many cases the funds you send will be available for your recipient to collect within minutes.
- No need for your recipient to have a bank account. The availability of cash pick-up transfers means you can send money to someone who doesn't have a bank account.
- Suitable for large transfers. If using POLi, you're able to send $50,000 to an international bank account in one transaction.
- High fees. Fees vary depending on your transfer amount and destination, but Western Union's fees are often higher than those of other transfer providers.
- Disappointing exchange rates. Western Union adds margins approaching 5% on top of the mid-market exchange rate, so you'll be able to find better rates from other online transfer services.
How does Western Union compare to other providers?
Input your transaction details into the calculator below to compare the exchange rates and fees offered by a range of money transfer services.
Want to compare Western Union with other services side-by-side?
Frequently asked questions
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